UKG Reviews, Competitors and Pricing

it_user632607

Analyst at a tech company with 51-200 employees

Apr 9, 2017

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Employees now use an online application for onboarding.

What is most valuable?

Payroll

BI reporting

Performance management

Onboarding

How has it helped my organization?

Employees now use an online application for onboarding.

What needs improvement?

Recruitment

For how long have I used the solution?

I have used it since 2007.

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UKG

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What was my experience with deployment of the solution?

We did not encounter any deployment issues.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and support?

Customer Service:

Customer service is OK.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

We previously used a different solution. We switched because of poor customer service and cost.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

An in-house team implemented it.

What was our ROI?

I'm not sure about ROI; it is not my area.

What's my experience with pricing, setup cost, and licensing?

Get an attorney to review the contract.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated ADP, Ceridian, and Oracle.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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May 10, 2017

Hi there, thank you for sharing your experience with us. We're happy to hear you are enjoying many of our product features. Your feedback is valuable and I have shared your comments with the team so we can continuously improve in the future. Have a great day.

it_user631449

Analyst at a pharma/biotech company with 1,001-5,000 employees

Apr 6, 2017

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The Payroll, Benefits Administration, and Compensation Management features are valuable.

What is most valuable?

Payroll
Benefits Administration
Compensation Management

How has it helped my organization?

Creating salary worksheets in the Compensation Management module for our yearly merits

What needs improvement?

I wish UltiPro had the functionality as an administrator to view a user's screen or what they are viewing when trying to help troubleshoot if the user is not onsite.

For how long have I used the solution?

I have been using it myself for two years; our company, 10 years.

What was my experience with deployment of the solution?

I was not with the company when they deployed it.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 8/10.

Technical Support:

Technical support is 7/10.

Which solution did I use previously and why did I switch?

I used InfinityHR at my past job but starting using UltiPro when I switched jobs.

What's my experience with pricing, setup cost, and licensing?

The price for the product is high but it has a lot of functionality.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

UKG

October 2024

Free Report: UKG Reviews and More

Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.

DOWNLOAD NOW

816,406 professionals have used our research since 2012.

it_user631329

Sr Principal HRIS Representative at a manufacturing company with 1,001-5,000 employees

Apr 5, 2017

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The performance management features are valuable.

What is most valuable?

Performance management
Cognos

How has it helped my organization?

It has given us more information.

What needs improvement?

Comp admin for bonuses

For how long have I used the solution?

I have used it for 10 years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is very good when you get their attention.

Technical Support:

Technical support is very good when you get their attention.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi there - thank you for providing us with feedback. We take comments like yours very seriously and use them to continuously improve in the future. I just wanted to say we are thrilled to hear you are enjoying your experience with us. Have a great day. Thank you!

it_user631335

Works at a manufacturing company with 1,001-5,000 employees

Apr 5, 2017

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The most valuable features are the payroll and the tax payments and processing. Making adjustments should be easier.

What is most valuable?

The most valuable features are the payroll and the tax payments and processing.

How has it helped my organization?

The web processing has enhanced processing.

What needs improvement?

Making adjustments should be easier and in the web; also, tax recon in the web.

For how long have I used the solution?

I have used it since 2010.

What was my experience with deployment of the solution?

We have encountered deployment issues. At our Chicopee location, we had a bad implementation person.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not really encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 5/10.

Technical Support:

Technical support is 6/10.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Initial setup was complex understanding what we will need.

What about the implementation team?

An in-house team implemented it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi there - thank you for providing us with feedback. I'm happy to hear you find our payroll features valuable. I do see you have some concerns. I'm wondering if I can assist you in improving your experience with us. If you're interested in working with me to find some solutions, feel free to reply here or email me at micole_kaye@ultimatesoftware.com. Have a great day. Thank you.

it_user632829

Managing Director, Employee Services at a transportation company

Mar 31, 2017

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I like the intuitive interface, reporting capabilities, and the fact that it really offers the full suite of HCM.

What is most valuable?

The intuitive interface, reporting capabilities, and the fact that it really offers the full suite of HCM.

How has it helped my organization?

Allows approvals of various things to happen by a group of managers/leaders who are often traveling, located in a variety of places, etc.

What needs improvement?

From an implementation standpoint (not at my current organization), taking the time to truly listen and understand unique complexities that might be outside standard capabilities of the system.

For how long have I used the solution?

Implementation (at former employer) - 8 months

Current user - 6 months (but company I'm with has been with it for much longer)

What was my experience with deployment of the solution?

Yes at former employer - accommodating requirements by government contractor and Deltek.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

Yes, Silkroad - it was terrible in every sense.

How was the initial setup?

Much longer answer than I have time for.

What about the implementation team?

In house.

What's my experience with pricing, setup cost, and licensing?

Everything is negotiable.

Which other solutions did I evaluate?

Yes - Workday, Oracle, Kronos.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Jun 9, 2017

Hi Cara, thank you for providing us with feedback. We're thrilled to hear your organization benefits from our unified solution and reporting capabilities. Have a great day.

it_user632451

CFO at a healthcare company with 501-1,000 employees

Mar 31, 2017

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Good experience with the vendor implementation team.

What is most valuable?

UTM

How has it helped my organization?

Increased productivity in HR and Payroll departments. Improved Benefits administration.

What needs improvement?

Longer time period with implementation team.

For how long have I used the solution?

3 months.

What was my experience with deployment of the solution?

UTM not set up correctly.

How are customer service and technical support?

Customer Service:

Implementation team - Awesome.

Post implementation team - Not going well.

Technical Support:

OK.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

A lot to implement at once.

What about the implementation team?

A vendor team - great experience.

Which other solutions did I evaluate?

Yes, ADP.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user632976

Manager, HR Shared Services at a energy/utilities company with 1,001-5,000 employees

Mar 31, 2017

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Less paper work and quicker onboarding.

What is most valuable?

Onboarding and recruiting - flow directly to core.

How has it helped my organization?

Ease in process, less paper work and quicker onboarding.

What needs improvement?

Ability to use fillable forms.

For how long have I used the solution?

We're currently implementing.

What was my experience with deployment of the solution?

Not known yet, we are about to launch.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

We had issues initially, but have received great support from both our customer service manager as well as Eric.

Technical Support:

9 out of 10.

What about the implementation team?

In-house.

What was our ROI?

More streamlined process, integrated and seamless process.

Which other solutions did I evaluate?

Yes - People Fluent and Infor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Jun 1, 2017

Hi there, thank you for sharing your experience with us. We're happy to hear you find our unified solution valuable. Have a great day. Thank you.

it_user632967

Payroll Manager at a hospitality company with 1,001-5,000 employees

Mar 31, 2017

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We've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

What is most valuable?

Business Intelligence

BackOffice & Web Access

Tech Support

How has it helped my organization?

With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

What needs improvement?

Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info.

For how long have I used the solution?

Myself only one year, but my organization has been on the platform for four years.

What was my experience with deployment of the solution?

None that I am aware of. Our account manager was able to listen to our needs and determine how much work needed to go in so that we would prepare.

What do I think about the stability of the solution?

Seldom, if any.

What do I think about the scalability of the solution?

None.

How is customer service and technical support?

Customer Service:

10 out of 10!

Technical Support:

10 out of 10!

How was the initial setup?

It was straightforward, but we took a while to ensure that the platform would serve our organization the right way.

What about the implementation team?

In-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.