UKG Reviews

Pending pay and retroactive pay are the most valuable features.

• Less manual entry

Time management and the screen showing punches

Not showing on the same page when you use all fields, even when you down size your screen

The only way to see all the fields is by making the screen smaller and it is not readable. We change depts., jobs, projects , HR depts. and Activity.

I have used it since November 2016.

We encountered many deployment issues. Our implementation team had no idea about healthcare and its complexity; would have been nice to have a team that understood healthcare.

We did not encounter any stability issues.

We did encounter some scalability issues with the setup of our home healthcare.

The implementation team was less than desirable.

Customer services for cases has been awesome!

Technical support is 8/10.

There was too much manual entry in the old system, and the HR and payroll systems were different.

Initial setup was complex because the team we have did not have healthcare experience.

An in-house team implemented it. I would not rate them even a one out of 10.

Determining ROI is not part of my job description.

Before choosing this product, we also evaluated Kronos.

Make sure your implementation team has experience with the industry they are setting up.

Onboarding and recruiting - flow directly to core.

Ease in process, less paper work and quicker onboarding.

Ability to use fillable forms.

We're currently implementing.

Not known yet, we are about to launch.

No.

We had issues initially, but have received great support from both our customer service manager as well as Eric.

9 out of 10.

In-house.

More streamlined process, integrated and seamless process.

Yes - People Fluent and Infor.

We were able to save time by utilizing the Pending Pay feature.

Hours are saved each payroll period on data entry. We were able to eliminate a headcount in the payroll department and utilize it in the HR department.

Reporting capabilities in UTM.

Two years.

No, our implementation team was excellent.

No we did not.

No issues.

Excellent.

Excellent.

Yes, we were using the HR/Payroll module of our accounting software and it did not fit the needs of HR.

It was pretty straight forward.

We had help from a 3rd party vendor for the core portion of the implementation.

Was not involved in this piece.

Yes, we were looking at ADP and Ceridian.

Ability to have multiple HR processes within a single package.

Automating process approvals.

Implementation.

15 months.

Nothing too much out of the ordinary.

None.

None.

Very good.

Very good.

Newer software, multiple HR functions within one package.

A little complex due to the nature of our company as well has the multiple ways to accomplish the same objective in UltiPro.

In House.

• HR Core
• Cognos BI

Allows us to keep HR functions centralized.

Better integration between UTA and Recruitment/Onboarding.

4 years.

N/A, deployed before I started.

No.

Somewhat. Often run into the custom zone for any needed features which could be considered standard.

Very Good, responsive.

Good after several days, would be better if they could get to the resident expert on the module on day one.

No.

Instant pay calculations. Garnishment service.

Self Service has opened up a lot for employees. Also, more visibility to employee data from all levels.

UTM, which is coming!

2+ years

Issues with direct deposit, but that was on our bank's side. Otherwise, smooth.

Sometimes a system would be down, but it would be quickly resolved.

No.

8/10

10/10

Yes, ADP. They couldn't provide an interface to our HR System and it took too long to calculate payrolls.

Straitforward, but we had a lot of data cleanup that made it complex.

In House.

Yes, Workday.

Great service and nice to have the ability to change simple things yourself instead of paying the company to do it.

• BI reporting

• Immediate data and reporting
• Reliable (based on parameters given)

• On boarding

I have used it for a few months.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did encounter scalability issues; some information doesn't transfer to payroll core.

Customer service is 9/10.

Technical support is 9/10.

We did not previously use a different solution.

I do not know whether initial setup was straightforward or complex.

A vendor team implemented it; their level of expertise was very good.

I do not know about ROI.

I do not know about pricing and licensing.

Before choosing this product, other options were evaluated, but I don't know which ones. (I wasn't on the selection team.)

The attention paid to what customers want in product services.

Workflows assisted in more fluid processes.

Increase product knowledge in their customer service people. My experience has been when I speak with a support person, I know more than they do. In some cases, by the time I receive an answer I have already figured it out.

5 years.

Was not with company during deployment.

Willing to assist but lack of knowledge to resolve issues.

Great.

The company did not put people first.

Keep improving. The changes coming in 2017 are a good start. Make your companies able to access more aspects of the system instead of contacting Customer Service