UKG Reviews

• Business Intelligence/Reporting
• User Interface and functionality
• Customizability

Added reporting efficiency. Made it easier to share data with external vendors including our IT department for better integration.

Time management functionality and integration could be improved.

1.5 Years

Implementation was a long bumpy process. UltiPro is very customizable which is great once you are implemented, but it makes it difficult to implement out of the box because a lot of work goes into making decisions about how the system will be set up.

No - UltiPro is very easy to update and add new features which is convenient for our growing business as well.

Our account manager is fantastic which makes our experience great. She is very knowledgable and helpful with the system.

I have not had much interaction with their technical support team as 9/10 times the system is working correctly. Overall I think they are helpful and competent.

We did - we switched because our other system was not customizable at all and we needed to customize our system. We also needed integration with other vendors which in some cases were not an option with our old solution.

It was complex. The implementation team keeps you on track and tells you what you need to do so there is a straightforward path, but implementing was a big task that took a lot of work to complete.

In house

UltiPro is generally a more costly solution but some of the solutions they have provided have definitely saved us time and effort which creates a solid ROI for us.

Yes - we looked at ADP and Paylocity.

I think this solution is excellent and very powerful. I would recommend that if you are not familiar, you consider using a consultant to help set it up. It may be more costly to use a consultant, but it will be a more efficient process and to optimize the solution for faster ROI.

Full suite.

Correcting gaps in talent/comp as well as reporting compared to other vendors.

Platform configuration.

Reporting and talent suite.

• Payroll and Time Management
• General ledger 
• New department and account numbers for the fiscal year 2019 are mapped. 

It is much easier to use and the customer service is better than our previous solution.  

The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed.

UltiPro Time Management reports are easy to use and manipulate. However, these reports are not pretty. I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports.

We implemented it less than two years ago, but it is already a better solution than ADP.

• Hands-on classes

It will save me tremendous time in creating BI reports and ultimately usable output.

This was my first time attending the convention and I was a little dismayed to find out that on the first day of registering that I could only sign up for one hands-on class. I understand the concept of making sure the classes don't fill up before everyone has a chance to sign up but even when the registration opened up for a 2nd round, the classes that I would have liked to enroll in were no longer available.

I'd have to look back at the length of time that was allotted for the hands-on classes, but an added 15 to 30 minutes would have been nice. I understand though that you are trying to fit them in the flow of the entire event so people can attend other sessions. But for me, I would have taken a hands-on class each morning and each afternoon if one had been available.

Perhaps next year I can do better at scheduling myself and just be a stand-by at the door in case there are any "no shows".

The entire event was really beneficial to me and I look forward to attending again.

I have used it for less than two years.

Customer service is excellent.

Technical support is excellent.

We use it for human resources features such as PTOs. We schedule our time off in the solution. We also use it for handling our paychecks. So, we use it for all the major processes. I can also see the company hierarchy there.

We use it as a full SaaS solution directly from UKG. It is a cloud solution, and we must be using its latest version.

I don't know the metrics, but I know it is way easier now to contact the HR people. It has everything inside the system. So, everything seems faster and more smooth, but I can't give any metrics.

The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.

The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.

I have been using this solution since the beginning of this year. We had a major transition in the company and changed to this system.

It is very stable. I never saw any issues there.

It seems scalable. We probably have more than 2,000 users on this solution.

Everyone in the company uses it at different levels. Managers have a different type of access. My manager can see all of my information and my colleagues' information. I can't see anybody beyond me.

We don't seem to have any plans to increase its usage. It is already being used completely. I believe the last model we deployed was case management so that we can raise tickets directly to the HR department.

I never had a chance to talk to them.

We were using Workday before, and I'm really glad we changed to UKG. Workday is not user-friendly. I don't know if it was the way the company was using it or if it is the way Workday is, but UKG seems way better to me.

I was not a part of its deployment.

I believe it was a third party. We don't have all the hands we need to deploy it ourselves.

In terms of maintenance, I believe it is not required because we are using it on the cloud. If anything happens, people from UKG will handle it.

I would advise checking the entirety of the use cases they have. We started with a few modules, and then the company found out that they had different modules that could be incremented in the solution, and now, we are using more parts of the system. So, evaluate everything before making a decision and make sure you have all the features you need right from the beginning.

I would rate it an eight out of ten. It is a very good solution. They are on a good path. It definitely has room for improvement like every other solution in the market. They just need to improve it a little bit in terms of usability, and that's all. It looks complete to me.

• System administration
• BI reporting
• Onboarding
• ESS

At my current organization, we are just starting our implementation project. At my past companies, UltiPro has improved service delivery to employees, streamlined processes, improved efficiencies, and given time back to employees.

Global employee management features are limited. I would love to see the ability to add tables to store increments for supplemental life when using the age-graded rates setup.

I have used it for eight years.

Implementation in 2009-2010 was a bit bumpy due to changes with the UltiPro project team.

System stability is generally good and issues are typically addressed quickly.

We have not encountered any scalability issues up to this point.

Customer service is generally very good. Response times can be slower during peak times (i.e., open enrollment, year-end, etc.).

Technical support is very good.

An in-house team implemented it.

I like the ease of use with the system and the integration between HRIS and payroll.

We have one system of record for the domestic employees.

Export of time takes too much time; would like to be able to push through some changes once we open payroll; would like to "undo" an import after submit and calc without having to start over from the start; benefits feeds; negative deduction refunds without earnings and improved communication from Ulti to tax filing.

I have used it for 1 1/2 years The company has used it for 2+ years.

I wasn't employed at the time it was deployed.

We have encountered stability issues on occasion.

We did encounter scalability issues.

Customer service depends on the time of year; sometimes a 9/10 and other times, a 5/10.

When a technical need arises, if you get directly to the technical team, they are fabulous!

We previously used ADP. We switched because it was an older system and we needed the ability to do more.

I was not employed at the time it was set up.

I'm not sure whether a vendor team on an in-house one implemented it.

Ability to have multiple HR processes within a single package.

Automating process approvals.

Implementation.

15 months.

Nothing too much out of the ordinary.

None.

None.

Very good.

Very good.

Newer software, multiple HR functions within one package.

A little complex due to the nature of our company as well has the multiple ways to accomplish the same objective in UltiPro.

In House.