UKG Reviews

We use the product for timekeeping and attendance.

Every feature of the platform is valuable. Specifically, we use it for employee data management, payroll, accruals, scheduling, and integrations with third-party systems for importing and exporting data.

The product's integration features need improvement. 

I have been working with UKG for over seven years.

More than 10,000 employees are using UKG in our organization. 

If there are any issues, the support team resolves them promptly, usually within a week.

The setup process is straightforward. It is deployed in multiple locations, and it is easy to maintain.

UKG is an easy tool to understand and use. Even freshers can get up to speed within one to two months. 

It brings significant value. I would use UKG for attendance tracking if I had my own company.

I rate it a ten.

• Trainings

The more we learn, the better we can roll out new features.

Simplify steps to execute functions.

I have used it for eight months.

We did encounter deployment issues with the vendor setting up the core.

We did encounter stability issues.

I'm not sure whether we have encountered any scalability issues.

Customer service is excellent.

Technical support is excellent.

We previously used a CBIZ legacy system. We switched because Ultipro was the best solution to help our growth.

Initial setup was too complex; an outside vendor set up the core.

On a scale from 1-10, I'd rate HRarchitect a 3.

I'm not sure about ROI at this time; I'd say we are still in the negative at this point.

Before choosing this product, we also evaluated ADP and Paycor.

• Business Intelligence
• Platform Configuration
• System Administration (Role/User Administration)
• UTA

Using Business Intelligence, we have been able to produce reports to track our Overtime Analysis and catch any invalid payroll entries that need to be corrected, among many other things.

• Platform Configuration: would like to be able to add pages, and be able to have more flexibility around the addition of custom fields
• BI: would like to be able to have Drill-Through functionality in Excel exports

I have used it for 3-4 months.

We have encountered deployment issues, but nothing too major. We were able to work with Ultimate Support staff through our issues and get our system implemented in a very timely manner.

Every now and then, I have some issues with stability using Report Studio. I get some odd errors at times that cause the system to become unusable, and I have to close out without saving my changes.

We have not encountered any scalability issues. It is up to par with all of our scalability needs that I am aware of.

Customer service is 8 / 10; sometimes takes a little time to get a response, but very helpful and knowledgeable to work with.

Technical support is 8 / 10. They work very well with us to find solutions to any issues that we have, and make sure that we are in a satisfactory state before moving forward with a resolution.

We previously used Oracle, and we switched because we emerged as a new company from our parent company after a split due to bankruptcy.

Some of the initial setup was straightforward, and other parts were more complex. Overall, it was very easy to work with and set up, and much easier to use once we got the software implemented.

A vendor team implemented it. I rate their level of expertise 8 / 10.

Look at each and every module that Ultimate has to offer, as they are all useful in many ways. Figure out which options best line up with the company, and implement accordingly. Some modules could even be implemented at a later time, once the first implementations are in place and set up properly.

Before choosing this product, we also evaluated Workday and the Oracle cloud-based solution.

Ultimate Software has been amazing for us to work with, and we're excited to get more pieces of the puzzle implemented in the near future.

We use UKG to monitor staff time management, specifically their clock-ins, and clock-outs.

We utilize UKG to track the time when an employee clocks in, takes breaks, and clocks out. This allows us to monitor the productive hours worked by the employee and how long they have been present.

The system is quite user-friendly. UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis. It provides information on missing punches, and flagging instances where an employee takes a longer lunch or a short break. I believe these are valuable features of the system.

Currently, we have UKG integrated with another payroll system. I would like the capability to use UKG as a single platform without the need to alternate between systems.

I have been using UKG for almost ten years.

I give the stability of UKG a nine out of ten.

UKG is scalable. 

Sometimes the system may experience glitches, causing it to run reports slower than usual. This is a normal occurrence. When such issues arise, we submit an IT ticket, and typically within fifteen to thirty minutes, someone will contact us to resolve the issue.

I give UKG a nine out of ten.

We have around 70 users at our facility.

• Payroll
• Employee self-service
• Manager self-service
• Intuitive
• Ease of use

• Eliminate papers
• Provides employees and managers direct access to their information and the ability to make changes.
• Advanced reporting

Ultimate is growing fast and this has occasionally impacted response time with the customer support team.

One year.

Deployment was extremely successful. I really like the Ultimate model of in-house deployment staff. It eliminates all the finger pointing created by outsourcing implementation.

No issues.

No issues.

Customer Service:

Good. Response times has been a bit slow occasionally.

Technical Support:

Good.

Yes. I switched because I needed a cloud-based system with richer functionality.

The initial setup is very straightforward with the help of Ultimate staff dedicated to the success of the project.

In-house - the best solution by far.

About 18 months.

Negotiate for the best price you can. Make sure you include the number of BI (Cognos) licenses that you will need to perform custom reporting.

SAP, Oracle, ADP, Ceridian, and Fairsail.

This is by far the best solution for the price. A vendor that is solely focused on HR and payroll solutions is perfectly suited for ongoing enhancements ensuring long-term strategy for results.

Core, Benefits, UTM, Business Intelligence and Payroll.

Saved thousand of trees and cut down the turnaround time to get things done. Also, we are leveraging technology to work smarter not harder and providing a product to staff that is not intimidating and user friendly.

Copying capability for Open Enrollment Sessions / Life Events, provide more expression writing courses for, resources, quick tours, delivered reports and BI. Also, create on demand options for popular BI courses. These are are "use or lose it" knowledge courses where I am constantly looking for a quick resource in the learning center.

Over 3 years.

Benefits, deductions, and payroll set up issues have hampered the success of deployment. As a result, the software has a poor reputation within organization.

Yes, due to frequent updates to the firewall and network.

No.

8/10...Love Sudha in BI support.

5 sometimes, 10 other times. It all depends on the module you need support in.

No.

About to implement recruiting...I'll update you prior to year end for 2017.

Vendor team.

Don't get cheap when shopping for the best product for your company. You'll spend more later compensating and cleaning up the system to get it where you want it to be. Invest in purchasing a sandbox for testing.

ADP.

LOVE UltiPro!

The HR data and BI are the most valuable features.

We are becoming more paperless and efficient/effective with processing. The ability for us to develop several reports for various business purposes and automate them save a lot of time for everyone.

The are testing/developing a new time and attendance system that is very clean looking, easy to use and will be a huge asset to their overall offerings.

They continuously seek to add new features and capabilities. The listen to customers and partner very well with us to deliver what we need and offer new tools.

We have challenges with some transactions like voids and reissues and part of it is due to us wanting to use the original date of issue. This becomes problematic after month and quarter closes.

The back office doesn’t have the detailed security that allows various roles in to handle certain functions but my understanding is that eventually will be on the web. This is not a big enough issue for anyone to not use UltiPro!

Went live in October 2016. We use the Enterprise edition.

We encountered deployment issues; opening balances... corrections not handled right but the leadership at Ultimate Software stepped in to ensure we got the support needed to make the corrections. It is important to have a strong and knowledgeable activation team.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 8/10, post-going live.

Technical support is 8/10.

We previously used a different solution. We switched because it could not meet our needs as a business and wasn't flexible enough.

Initial setup was complex. Many times, it felt like it was a do-it-yourself implementation. This goes back to setting clear expectations from the beginning and ensuring the correct people are on the activation team and internal team. Some of our challenges were on both sides.

We implemented it through Ultimate's team.

We realize ROI through data integrity, efficiency and effectiveness.

Be specific and get it in writing.

Before choosing this product, we also evaluated ADP, Oracle, and Workday.

I am looking forward to better integrations and having it more streamlined.

• Being able to calculate and immediately see results in the payroll gateway

It is a huge timesaver and having all our info in the same platform is fantastic.

I would like to see more consideration in the web to sports teams' payroll.

Currently in Ultipro Web, there is no place to enter contract information that will then feed other areas for the employee such as job history or pay.

Also, the field “No. of Games” doesn’t display in Pay Data Entry in web, so even if I import the game information into Web while I’m processing payroll, I still have to log into Back Office in order to make adjustments.

Also, the expression for BDUES doesn’t work. It should be $80 per duty day, which normally is either 15 or 16 days per pay period but the expression doesn’t work, so I import that information from a spreadsheet also.

Apportioning days per state for state withholding (not SUI) is also a challenge. I frequently have to override that information in pay data entry.

I have used it for seven years.

We have encountered deployment issues, but partly due to lack of experience with the implementation specialist.

We have never encountered any stability issues.

We have not encountered any scalability issues.

Customer service is excellent from the account manager; not so great from UTA.

Technical support is very good.

We previously used ADP. We switched because of the lack of flexibility, the mainframe processing, and the constant need to upgrade to new platforms.

Initial setup was complex due to having to clean up data and convert it to Ultipro's format.

An in-house team implemented it.

Make sure you really investigate all the licenses you'll need to be efficient.

Before choosing this product, we also evaluated Workday, ADP Workforce, SAP, Kronos, and Oracle.

Just understand the difference between a payroll service bureau and a software company that services payroll.