UKG Reviews

We use UKG to monitor staff time management, specifically their clock-ins, and clock-outs.

We utilize UKG to track the time when an employee clocks in, takes breaks, and clocks out. This allows us to monitor the productive hours worked by the employee and how long they have been present.

The system is quite user-friendly. UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis. It provides information on missing punches, and flagging instances where an employee takes a longer lunch or a short break. I believe these are valuable features of the system.

Currently, we have UKG integrated with another payroll system. I would like the capability to use UKG as a single platform without the need to alternate between systems.

I have been using UKG for almost ten years.

I give the stability of UKG a nine out of ten.

UKG is scalable. 

Sometimes the system may experience glitches, causing it to run reports slower than usual. This is a normal occurrence. When such issues arise, we submit an IT ticket, and typically within fifteen to thirty minutes, someone will contact us to resolve the issue.

I give UKG a nine out of ten.

We have around 70 users at our facility.

Core, Benefits, UTM, Business Intelligence and Payroll.

Saved thousand of trees and cut down the turnaround time to get things done. Also, we are leveraging technology to work smarter not harder and providing a product to staff that is not intimidating and user friendly.

Copying capability for Open Enrollment Sessions / Life Events, provide more expression writing courses for, resources, quick tours, delivered reports and BI. Also, create on demand options for popular BI courses. These are are "use or lose it" knowledge courses where I am constantly looking for a quick resource in the learning center.

Over 3 years.

Benefits, deductions, and payroll set up issues have hampered the success of deployment. As a result, the software has a poor reputation within organization.

Yes, due to frequent updates to the firewall and network.

No.

8/10...Love Sudha in BI support.

5 sometimes, 10 other times. It all depends on the module you need support in.

No.

About to implement recruiting...I'll update you prior to year end for 2017.

Vendor team.

Don't get cheap when shopping for the best product for your company. You'll spend more later compensating and cleaning up the system to get it where you want it to be. Invest in purchasing a sandbox for testing.

ADP.

LOVE UltiPro!

• Payroll: make up pay for tipped employees

• Adequately paying

• PTO accruals

I have used it for four years.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is great.

Technical support needs improvement.

We did not previously use a different solution.

Research based on industry and employee count.

Before choosing this product, we also evaluated ADP.

• Time management
• Schedule request (PTO)

It will give our employees a real-time answer as to how much time they have for vacation, personal days off, etc.

The thing which sours my company's experience with UltiPro is the customer experience; being promised items to find out it cannot be delivered at all. I am not the administrator for our HRIS program, but the admins for our UltiPro HRIS program have been promised various things throughout our drawn out eight month delay in launching our go-live date of Phase I of the UltiPro program. For example, we were promised that the UltiPro system will be able to “read” the schedules for our employees, so they won’t have to manually go into ‘Advanced Options’ to delete their normal days off when entering a PTO. We were told that, trained our staff on it, and then realized that the information given to us was untrue.

We are just about to launch in mid-April, 2017; have been with UltiPro since the beginning of 2016.

We have encountered deployment issues:

• Eight-month delay of implementation
• Items given back to us without any checks, balances and testing

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is not great; responsive in a timely manner but have not lived up to promises, and gives back items that have not been quality checked or tested and my staff ends up doing it instead.

Technical support is OK.

We did previously used ADP; cannot compare.

Initial setup was complex, with things we were promised not being able to implement when doing parallel testing; lots of last-minute curve balls being thrown at us.

An in-house team implemented it.

I'm not sure about ROI.

Better customer service is required, especially for mid-level market roll out in Canada.

Employees can go and look, and change their information.

Pending pay items and retro pay are helpful.

• More efficient on processing payroll

• Need more help with cleaning up earnings and deductions.
• Case response depends on case owner; should be a structured response time.

I have used it for four years.

We have encountered deployment issues, but I was not the one that implemented it.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 5/10, not the best. It is hit and miss; also have had to change AMs to get better response.

Technical support is 5/10, hit and miss. Sometimes, others know more.

We did previously used ADP.

I'm not familiar with the initial setup; bad implementation.

I'm not sure whether other options were evaluated before this product was chosen.

Customer service needs to be on the same page.

The HR data and BI are the most valuable features.

We are becoming more paperless and efficient/effective with processing. The ability for us to develop several reports for various business purposes and automate them save a lot of time for everyone.

The are testing/developing a new time and attendance system that is very clean looking, easy to use and will be a huge asset to their overall offerings.

They continuously seek to add new features and capabilities. The listen to customers and partner very well with us to deliver what we need and offer new tools.

We have challenges with some transactions like voids and reissues and part of it is due to us wanting to use the original date of issue. This becomes problematic after month and quarter closes.

The back office doesn’t have the detailed security that allows various roles in to handle certain functions but my understanding is that eventually will be on the web. This is not a big enough issue for anyone to not use UltiPro!

Went live in October 2016. We use the Enterprise edition.

We encountered deployment issues; opening balances... corrections not handled right but the leadership at Ultimate Software stepped in to ensure we got the support needed to make the corrections. It is important to have a strong and knowledgeable activation team.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 8/10, post-going live.

Technical support is 8/10.

We previously used a different solution. We switched because it could not meet our needs as a business and wasn't flexible enough.

Initial setup was complex. Many times, it felt like it was a do-it-yourself implementation. This goes back to setting clear expectations from the beginning and ensuring the correct people are on the activation team and internal team. Some of our challenges were on both sides.

We implemented it through Ultimate's team.

We realize ROI through data integrity, efficiency and effectiveness.

Be specific and get it in writing.

Before choosing this product, we also evaluated ADP, Oracle, and Workday.

I am looking forward to better integrations and having it more streamlined.

We are a relatively new user so we are still learning the product. I have found the compensation management module to be very valuable and time saving. It eliminates a great deal of manual work and helps us stay within our budget. In addition, it helps as we integrate our pay ranges into the tool and provides guidance on how to administer based on range position and performance scores.

A great deal of manual work has been eliminated and it gives us more time to review data vs. enter it.

Our biggest concern was the implementation. Having no person on site to help us through integration was a big negative. The online training, though very nice, is very hard to follow and retain because the trainers assume you know how the system works. For me, the training became an exercise of the trainers telling us to click here and click there, and I did not retain a thing. I need more personal one-on-one time to configure the system to our needs and have a better understanding of how to work the system by the time we launched. I felt behind the 8 ball after implementation.

I have used it for three months.

See the comments related to room for improvement. We did encounter deployment issues... The lack of a person on site was a huge negative. A bit more hand-holding for the $80,000 implementation fee would have been of much more value to me.

We have not yet encountered any stability issues.

We have not yet encountered any scalability issues... too soon to tell.

Customer service is 4/10. We have already asked for a new account manager after only three months.

Our old system was way too limited for what we needed. It was a solution for 100 employees or less and we outgrew it years ago.

Initial setup was not complex, but it was more difficult than it needed to be due to not having more of a personal touch.

An in-house team implemented it.

It is too soon to tell about ROI.

Before choosing we also evaluated SyncHR and ADP.

I have found the most valuable feature to be business intelligence and Cognos reporting.

It's very easy to use for a report writer, I've used it a lot of different solutions and this solution is by far the simplest one to use. They do a really good job with it.

The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.

Tthere aren't very many of us that use UKG Dimensions and UKG Pro. Our main dream is that the two will truly become one because right now they're two separate entities, two separate software packages. We still have to do integrations between the two. If they would merge fully it would be wonderful.

I have been using UKG for 20 years.

UKG is highly stable. We're really happy to have both of the UKG products because I think it's an excellent merge and it's going to get better and better in the future.

I work for a small hospital. We have approximately 650 employees and managers. The managers use UKG to edit and approve cards and we have approximately 60 managers. We have two administrators, I am one of them, and the other person is in HR. Kronos went to Dimensions and its UKG Dimensions, that's cloud-based now too. Our IT department doesn't have to do a lot, they only make sure our internet is up and running, it is great. Anybody who's still using Kronos Workforce Central Java needs to quit. That's always been a nightmare, it always will be. However,  if they go to Dimensions it runs well.

The technical support is excellent. They have great knowledge, are quick to respond, and they always follow through.

Most people that are looking for this type of solution are comparing UKG with other companies and they might find a cheaper product, but they need to think long term. Additionally, they need to look at the combination of products that UKG offers and try to find something in comparison, the money is worth it. I'm not saying it's more expensive. I don't know. However, it definitely should be on the top of everybody's list because it's such a good combination, the Kronos and the UKG pro, Ultimate Kronos Group.

The reliability and the expertise which they deliver are wonderful.

I rate UKG a ten out of ten.