UKG Reviews

We use UKG for payroll and other core HR functions. 

I like UKG's integration. 

UKG could be a little more flexible in some areas. 

I have used UKG for nine months. 

UKG is highly stable. 

I rate UKG eight out of 10 for scalability. 

I rate UKG support nine out of 10. 

Positive

Our deployment was complex, but that wasn't because of UKG. We weren't very structured when we implemented the solution, and UKG forced us to become more structured. The deployment took six months, and we had help from a third-party integrator. Five people from our company were involved. 

I rate UKG eight out of 10. We haven't had any problems with it so far. 

Although it is vastly different from its earlier siblings, its organization of work places is now much easier since you can cluster everything on one central page. Being a lover of the clock world especially, I can now open WDM and have the setup of clocks together; no paging back anymore. I can keep them both open at once; a huge time saver.

Absolutely; being able to store punches for a long period of time and to be able to restore punches simply on a new system saved so much time!

I still would prefer better paging in all screens; I do not like having to select something at the bottom of a screen, then paging back to the top to pick your action.

I have used Kronos since 2002.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have encountered scalability issues. Only 10 clock transactions are allowed to run at once; not the best for installing 300+ global clocks.

Customer service is good.

Technical support is good.

We switched because Kronos is the product that can shape shift the most to adhere to company standards.

The initial setup was straightforward. There are several defaults you can take in the initial stages to let customers grow into the system easily.

An in-house with a vendor consult board implemented it. Their level of expertise was perfect.

Benefits administration.

Creating paperless enrollment and life events with document uploads.

Better coordination between document uploads and the life events/open enrollment session.

As a Benefits Administrator, my staff approves life events as entered by employees in Employee Self Serve. For every life event, however, there will always be documentation that must support the life event prior to its approval. Once a Benefits admin reviews a life event request and thus needs to review the uploaded supporting documentation, there is no link from the life event to the employee’s documents tab. Currently, the benefits admin must minimize the life event screen, go to Administration tab, My Employees tab and then search on the specific employee. Once the employee is up, then go to that employee’s Documents tab and click on the individual documents for the supporting documentation. Once the Benefits Admin is satisfied that the documentation is sufficient, they then go back to the life events tab for the employee and click Approve. Now, in order to continue approving life events, the Benefits Admin, now needs to go back to Administration, Life Events SetUp since the last screen was Administration, My Employees. It would be very helpful if on the Benefits Admin view of the Life Event (Pending Approval) had a direct link to that employee’s Documents tab so that any documents could be viewed without a lot of clicks to other tabs that then remove the Benefits admin from Life Events.

We have been using this solution for nineteen years.

The solution was deployed before I started at the company.

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Customer service is excellent.

Technical support is excellent. We filter technical support through our HRIS.

We did not use a previous solution.

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N/A (1996)

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That does not come from my office.

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They need to enhance the benefits experience and make the sessions more configurable to the employer.

The employee & manager self-service are very functional out of the box. The payroll gateway is very easy to work with & make corrections with.

We were able to move over to electronic pay statements & open enrollment, & drastically cut down on our paper & postage.

The tax corrections are a bit burdensome; you have to void & reissue payments.

This is an area that Ultimate has stated that they are working to improve in the next few releases, but the current process is very time-consuming.

One example is if we find out that an employee moved previously & we need to correct their state taxes, the only way to do this is to void all the payrolls that included entries going to the wrong state & re-enter all of the transactions as an adjustment moving the taxes to the correct code.

We had an issue during implementation where one of our work locations was setup with the wrong PA local taxes and it was not found for 3 pay days. In order to correct it, we had to void & manually re-enter every employee's payroll transactions for all 3 pay days & this took a few employees multiple days to reenter.

My hope is that this will be greatly improved with some of the upcoming releases, but right now it is my least favorite thing about UltiPro.

I have used it for eight months.

We encountered nothing out of the ordinary for an implementation.

We have not encountered any stability issues; it has had very high availability.

We have not encountered any scalability issues so far.

Customer service is very good. All the representatives are very friendly, but sometimes it can take a while to get an actual answer to the question you are asking.

Technical support is good, very pleasant to work with.

We used Oracle HCM & I found it very difficult to work with & very difficult to get responses from support; not user friendly to navigate either.

Initial setup was fairly straightforward. It would have been helpful if we would have had more time to implement & get a better understanding on how all the different parts affected each other.

We implemented using Ultimate implementation services.

No real ROI; we had to implement a new system.

Make sure you have a good understanding of your minimum counts so you will not end up paying for employees you do not have; can also set up non-employees with a lower level license cost.

Before choosing, we also evaluated Oracle Fusion, PDS, Workday, and Kronos.

There is a lot of functionality available out of the box with minimum configuration if your business will support rolling it out.

• Time management
• Schedule request (PTO)

It will give our employees a real-time answer as to how much time they have for vacation, personal days off, etc.

The thing which sours my company's experience with UltiPro is the customer experience; being promised items to find out it cannot be delivered at all. I am not the administrator for our HRIS program, but the admins for our UltiPro HRIS program have been promised various things throughout our drawn out eight month delay in launching our go-live date of Phase I of the UltiPro program. For example, we were promised that the UltiPro system will be able to “read” the schedules for our employees, so they won’t have to manually go into ‘Advanced Options’ to delete their normal days off when entering a PTO. We were told that, trained our staff on it, and then realized that the information given to us was untrue.

We are just about to launch in mid-April, 2017; have been with UltiPro since the beginning of 2016.

We have encountered deployment issues:

• Eight-month delay of implementation
• Items given back to us without any checks, balances and testing

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is not great; responsive in a timely manner but have not lived up to promises, and gives back items that have not been quality checked or tested and my staff ends up doing it instead.

Technical support is OK.

We did previously used ADP; cannot compare.

Initial setup was complex, with things we were promised not being able to implement when doing parallel testing; lots of last-minute curve balls being thrown at us.

An in-house team implemented it.

I'm not sure about ROI.

Better customer service is required, especially for mid-level market roll out in Canada.

• Payroll: make up pay for tipped employees

• Adequately paying

• PTO accruals

I have used it for four years.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is great.

Technical support needs improvement.

We did not previously use a different solution.

Research based on industry and employee count.

Before choosing this product, we also evaluated ADP.

I have found the most valuable feature to be business intelligence and Cognos reporting.

It's very easy to use for a report writer, I've used it a lot of different solutions and this solution is by far the simplest one to use. They do a really good job with it.

The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.

Tthere aren't very many of us that use UKG Dimensions and UKG Pro. Our main dream is that the two will truly become one because right now they're two separate entities, two separate software packages. We still have to do integrations between the two. If they would merge fully it would be wonderful.

I have been using UKG for 20 years.

UKG is highly stable. We're really happy to have both of the UKG products because I think it's an excellent merge and it's going to get better and better in the future.

I work for a small hospital. We have approximately 650 employees and managers. The managers use UKG to edit and approve cards and we have approximately 60 managers. We have two administrators, I am one of them, and the other person is in HR. Kronos went to Dimensions and its UKG Dimensions, that's cloud-based now too. Our IT department doesn't have to do a lot, they only make sure our internet is up and running, it is great. Anybody who's still using Kronos Workforce Central Java needs to quit. That's always been a nightmare, it always will be. However,  if they go to Dimensions it runs well.

The technical support is excellent. They have great knowledge, are quick to respond, and they always follow through.

Most people that are looking for this type of solution are comparing UKG with other companies and they might find a cheaper product, but they need to think long term. Additionally, they need to look at the combination of products that UKG offers and try to find something in comparison, the money is worth it. I'm not saying it's more expensive. I don't know. However, it definitely should be on the top of everybody's list because it's such a good combination, the Kronos and the UKG pro, Ultimate Kronos Group.

The reliability and the expertise which they deliver are wonderful.

I rate UKG a ten out of ten.

• Cognos
• Benefits management
• Workflows

• Using to eliminate spreadsheets
• Creating reports to help us manage data on a timely basis

• Compensation management

I have used it for eight years.

We encountered a few deployment issues, but not many. Some modules or features that we have added have been a bit of an issue, like open enrollment.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Most of the time, customer service is very good.

Payment services continues to be our biggest area of concern.

Technical support is excellent.

We previously used a different solution. We switched because of integration with HR, multi-state and scalability, along with the cost.

Initial setup was straightforward.

An in-house team implemented it.

I don't know what the ROI is.

Pricing is much better than what we were paying before, especially for multi-state. Also, doing multi-year committments helps to reduce costs.

Before choosing this product, we also evaluated ADP and Paychex.

I would love to see more flexibility in many of the tools so that Ulti becomes our tool of choice.