UKG Reviews

Customization and platform configuration options - great to be able to customize it all to your specific needs and population.

3 months

Yes, our implementation was very fast. There were times we didn't have all of the required information to set up our system correctly which then caused re-work. Security was difficult in that it was all from scratch - no real templates, starting points, best practices. So definitely a learning curve. Integrations are not yet complete so had a lot of issues getting those up and running (still). 

Not to my knowledge.

Not to my knowledge.

Customer Service has overall been pretty good - everyone is pretty friendly.

Yes, we used Workday. 

Pretty complex, in my opinion - very different from other implementations I've gone through. Filling out the ACT form ourselves but really knowing how it all fit together in the end was a challenge.

Sability

ADP and Ceridian.

Good solution - still working out the kinks but confident we will get where we need to be!

Reporting tools and ease of employee self service.

Employees are able to easily enroll in new benefits online without any assistance.

I would like to see more options for automating 401k feeds/imports.

5 months.

We implemented with an in house team.

I would recommend that when implementing the product the actual coders be included in conversations.  Its seems that we are discussing issues with a third party which prolongs the process if questions or additional conversations are needed.

I really like the robustness of the Payroll Gateway.  Paying employees quickly and correctly has never been so easy!

The onboarding tool has really cut down on the amount of duplicate entry our team was struggling with prior to implementation.

UTM and core connectivity: this should be way more straightforward!

About 3 months.

Yes, 2016 benefit enrollments were loaded for 2017.  The fix took hours.

No.

No.

Right now, 7, but hoping to reach 10 in the near future!

ADP; their payroll team was not knowledgeable enough!

We implemented in-house.

We did: Ascentis, Workday, Paylocity, Payscale, Coastal Payroll.

Open enrollment and life events.

Paperless and carrier connection.

Better platform for carriers.

Since October 2016.

Yes. We had many issues with carrier connection.

No.

No.

Top notch.

Top notch.

We switched from our previous solution because of customer service.

Complex. Getting the data and carriers to connect.

In house.

Less time processing open enrollment and life events.

Its worth it.

Yes, we talked with three other companies.

Recruitment, on-boarding, open enrollment.

We went from tracking our recruiting on an excel spreadsheet to have a well-functioning, process-oriented recruiting program in place!

Rollout of new products/communication is sometimes problematic. For instance, we were told that we would go onto the new recruiting product almost two years ago and we are still waiting. 

5 years.

We are new in implementation but I find the Business Intelligence Reporting to be a valuable part of the program.

It allows all business units to improve processes.

I would love to see a Text Box added to the Status page. When putting an employee on Leave of Absence, it would be great to have a place for notes!

6 months.

Yes, but I am not a part of the implementation team.

Not that I am aware of.

Not that I am aware of.

I have not had any contact with Customer Service yet.

I have not worked with Tech Support yet.

We used Workday.

I believe it was complex. The Team had a tight deadline and spent a large amount of their time pushing to hit these deadlines.

I believe they looked at Ceridian.

I am learning new aspects of the program every week and as new modules open I look forward to what this program will do for our business!

• Reporting

Capturing the data in a way we want!

I would like more real-time help.

I have used it since October 2016.

I did encounter deployment issues.

Customer service is not the most accessible; somewhat confusing.

Technical support is good because we have an excellent IT department who can work out the bugs. :)

Initial setup was complex. I think there were several areas that could have worked more efficiently.

• Core HR
• Compensation
• Benefits
• Payroll
• Absences.

• Fun, and easy to use on the cloud portion
• There is a need to manage back-office applications in order to get everything done which is a more complex setting with security not flowing through. Also, complexity in compensation plans is not accommodated. 
• Prorations over more then a pay period is not possible, so allocating mid-hire bonuses prorated will be a manual task to accomplish. 
• System slowdowns and bugs when processing payroll on Mondays and Tuesdays with too much high traffic from other customers. If you are patient, have a simple payroll, other requirements, and no rushes.
• Ultimate is cute and fun. 
• It creates more manual work at a slower pace, fills your week as a user, and as an enterprise you might want to utilize that time elsewhere. Also, the cost for services after implementation is out of this world.

Customer lead was nice!

• Bring all components for HR and payroll to the cloud. 
• Fix timeout issues and slowdowns when all customers are running payroll on Mondays and Tuesdays.