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New Relic Reviews

Vendor: New Relic
4.2 out of 5
Badge Leader
6,276 followers
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What is New Relic?

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

Get the New Relic Buyer's Guide and find out what your peers are saying about New Relic, Dynatrace, Datadog and more!
New Relic is the #3 ranked solution in top IT Operations Analytics solutions, #3 ranked solution in top Mobile APM solutions, #3 ranked solution in top AIOps solutions, #5 ranked solution in APM tools, #5 ranked solution in top Cloud Monitoring Software, #6 ranked solution in Infrastructure Monitoring tools, and #7 ranked solution in best Network Monitoring Tools. PeerSpot users give New Relic an average rating of 8.4 out of 10. New Relic is most commonly compared to Dynatrace: New Relic vs Dynatrace. New Relic is popular among the midsize enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 54% of all views.
Buyer's Guide
New Relic
March 2025
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New Relic mindshare

Product category:
Application Performance Monitoring (A...
As of April 2025, the mindshare of New Relic in the Application Performance Monitoring (APM) and Observability category stands at 6.6%, down from 9.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability

PeerAnalyst reports based on New Relic reviews

TypeTitleDate
CategoryApplication Performance Monitoring (APM) and ObservabilityMar 31, 2025Download
ProductReviews, tips, and advice from real usersMar 31, 2025Download
ComparisonNew Relic vs DatadogMar 31, 2025Download
ComparisonNew Relic vs DynatraceMar 31, 2025Download
ComparisonNew Relic vs Splunk AppDynamicsMar 31, 2025Download
Suggested products
TitleRatingMindshareRecommending
Dynatrace4.410.8%95%345 interviewsAdd to research
Datadog4.38.8%97%188 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

New Relic features include real-time monitoring, application performance insights, and easy integration. Users appreciate its intuitive dashboards, alert systems, and detailed transaction tracing for quick identification and resolution of issues. Developers and ops teams benefit from the tool's ability to pinpoint bottlenecks, monitor server health, analyze SQL queries, and evaluate performance metrics. Its ease of installation and comprehensive views across applications enhance efficiency and collaboration in devOps environments.
  • "Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
  • "Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
  • "The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

Room for Improvement

New Relic has room for improvements such as enhancing data privacy controls, improving error reporting, and providing more detailed historical data. Users express difficulties with the pricing model and the need for better integration with third-party tools. Alerting, data insights, mobile support, and dashboard customization are areas where users seek advancements. Some find the user interface overly complex and seek more intuitive navigation while others desire enhancements in documentation and support for diverse platforms.
  • "Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
  • "Email alert customization is limited."
  • "The pricing could be improved as it is quite high relative to what is offered."

ROI

New Relic enhances application performance, enabling quicker debugging and reducing downtime. It allows organizations to pinpoint issues efficiently, cutting the time spent on identifying and solving them. Despite its premium cost, many find it invaluable due to improved production quality and customer satisfaction. The tool facilitates better resource utilization, providing high value by decreasing developer effort on performance issues and offering insights into application bugs and business processes.

Pricing

Enterprise users find New Relic's pricing and licensing models a mix of competitive and expensive. While some praise the flexible, usage-based billing, others find costs high, especially with expanding features. Available free plans are noted, but premium features significantly increase costs. Initial setup costs can vary, with additional charges for specific functionalities like historical data or monitoring extensions. Negotiation with account managers and purchase through platforms like AWS Marketplace can potentially optimize pricing strategies and discounts.
  • "The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
  • "I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
  • "The solution is cheap, but prices can go up when users grow."

Popular Use Cases

New Relic is primarily utilized for application performance monitoring, infrastructure management, and alerting. Users employ it to track CPU, memory, server health, and database performance, identifying bottlenecks and optimizing code and queries. It assists in monitoring cloud-hosted applications, API performance, and user behavior. The platform provides metrics, dashboards, and alerts to improve system performance and stability while enabling synthetic monitoring and log management for comprehensive observability.

Service and Support

Responses indicate that New Relic's customer service and technical support are generally perceived as very good. Many users find the support team responsive, helpful, and knowledgeable, often resolving issues quickly. Some users haven't felt the need to contact support, citing comprehensive documentation and easy-to-use interfaces. However, there are occasional mentions of delayed responses during offline hours and potential improvements in providing straightforward solutions without prolonged processes. Overall, interactions are mostly positive and effective.

Deployment

Users consistently report that New Relic's initial setup is straightforward and simple. Many find it quick, taking just minutes, with helpful documentation. Some note easy integration with AWS, and that minimal changes are required for configuration. Installation often involves installing agents and is typically described as intuitive. Maintenance is reportedly light, often managed by a small team. Setups like the cloud environment or different infrastructures may need additional skills, but the consensus is ease of deployment and setup.

Scalability

New Relic is praised for its excellent scalability. Users note that it's adaptable to varying server environments and can efficiently support both small and large numbers of nodes. Many companies successfully expanded their infrastructure without encountering major issues, thanks to New Relic's robust cloud-based architecture. While some experienced a price increase with scaling, the performance remained consistent and reliable, meeting diverse organizational needs and enabling seamless growth across multiple platforms.

Stability

New Relic is generally stable with occasional minor interruptions and quick resolutions. Users report no significant stability issues, noting reliable performance, even under high stress. Some encounter rare quirks like data delays or high CPU usage, but these don't compromise stability. Most find it dependable, reliable, and resilient, with maintenance windows clearly communicated. Ratings frequently suggest users view it favorably, assigning scores between eight to ten out of ten for stability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our New Relic Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
54%
Financial Services Firm
7%
Computer Software Company
7%
Manufacturing Company
4%
Retailer
3%
Healthcare Company
2%
Real Estate/Law Firm
2%
Government
2%
Media Company
2%
Comms Service Provider
2%
Energy/Utilities Company
1%
University
1%
Insurance Company
1%
Construction Company
1%
Non Profit
1%
Outsourcing Company
1%
Recreational Facilities/Services Company
1%
Hospitality Company
1%
Legal Firm
1%
Transportation Company
1%
Wholesaler/Distributor
1%
Consumer Goods Company
1%

Compare New Relic with alternative products

Go!

Learn more about New Relic

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?
  • Java Tracking: Efficiently monitor Java applications.
  • Infrastructure Monitoring: Comprehensive overview of infrastructure health.
  • APM: In-depth application performance monitoring.
  • Tight Integration: Seamless integration across different system layers.
  • Health Maps: Visual representation of system health.
  • Customizable Dashboards: Personalized data display and insights.
  • Drill-Downs: Detailed analysis at multiple levels.
What benefits and ROI should users look for in reviews?
  • Application Insights: Detailed understanding of application performance.
  • Accurate Alerts: Immediate notifications for issues.
  • Traceability: Enhanced end-to-end traceability for problem resolution.
  • Scalability: Accommodation of growing infrastructure.
  • Flexible Query Design: Adaptable search and analysis functionality.
  • Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic was previously known as New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM.

New Relic customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Related questions

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New Relic or Zabbix?
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Why use active and passive monitoring for a web site?
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Any advice about APM solutions?
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Dynatrace and New Relic: Room for improvement?
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What is the biggest difference between Datadog and New Relic APM?
  • 3
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  • 6
Which monitoring solution is better - New Relic or Datadog?
  • 9
What do folks think about the newly launched New Relic One solution and its pricing model?
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When evaluating Application Performance Management, what aspect do you think is the most important to look for?

Product Categories

Product Categories
Application Performance Monitoring (APM) and Observability
Network Monitoring Software
IT Infrastructure Monitoring
IT Operations Analytics
Mobile APM
Cloud Monitoring Software
AIOps

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New Relic reviews

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PP
Head of API at a computer software company with 10,001+ employees
Verified user of New Relic
Dec 30, 2024
Streamlines troubleshooting with robust dashboards but needs better alert customization

Pros

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

Cons

"Email alert customization is limited."

What is our primary use case?

I use New Relic for the creation of dashboards, alerts, and any type of observability resources that are relevant for my company.

What is most valuable?

The most valuable features of New Relic are the ease of creating dashboards and its integration capabilities with many external tools. It enhances operational response by providing analytics and alerts that help us address issues quicker. 

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (359 words)
Iqbal Khowaja - PeerSpot user
Chief Technology Officer at State of Hawaii
Verified user of New Relic
Jan 2, 2023
Has a simple user interface and end-to-end monitoring and self-healing features

Pros

"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."

Cons

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

What is our primary use case?

We use New Relic APM for application monitoring, so if the application goes down, we do the root-cause analysis of why it went down. Was it the database? Was it the middle tier? We try to find out where it is and determine why the component went down.

We also use New Relic APM for its self-healing mechanism, which helps us determine the application's needs if it goes down. What data does it require? What was missing? Was the application able to send an email or a text alert?

We also have contractors responsible for the upkeep of the application. We have service-level agreements with these vendors, so we try to figure out how to incentivize or disincentivize the vendor. We try to measure their KPIs and SLAs, so New Relic APM tells us the uptime for the application for a month, a quarter, and a year.

These are our use cases for the solution.

What is most valuable?

What I like best about New Relic APM is its user interface because it's simple.

The tool lets us view what caused issues, especially in the cloud, where so many things could go wrong.

The most valuable feature of New Relic APM is end-to-end monitoring.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (857 words)
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Rahul -Jain - PeerSpot user
SDET ANALYST SENIOR at TSYS
Verified user of New Relic
Aug 12, 2024
Good for application Performance Monitoring but not stable

What is our primary use case?

It is for APM,  Application Performance Monitoring. And server monitoring.

How has it helped my organization?

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. 

These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools. 

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (306 words)
PN
Senior Associate Consultant at a tech services company with 10,001+ employees
Verified user of New Relic
Oct 14, 2022
User-friendly, easy to use, and useful guided installation

Pros

"The most valuable feature of New Relic is its ease of use."

Cons

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

What is our primary use case?

The main purpose we are using New Relic is to enable application backend and frontend performance monitoring. We enable synthetic monitoring for the application team and for the business owners of the applications. Additionally, we
on-host integration for different DBs, SQL, and Oracle.

What is most valuable?

The most valuable feature of New Relic is its ease of use.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (571 words)
PINAR YILDIRAN - PeerSpot user
Head of Service Development at Zorlu Holding
Verified user of New Relic
Aug 10, 2022
Reliable with great performance and a straightforward setup

Pros

"We like the performance of the product."

Cons

"The solution is quite expensive. "

What is our primary use case?

The use case for this solution is the same as Azure Monitor. They have the same coverage for the use case. In the end, we switched to Azure Monitor.

It is for the application quality process and the live system support monitoring.

What is most valuable?

We like the performance of the product. It's very good, very reliable.

All features are all capable to responding to our requirements. There's no problem on this side. 

The solution can scale. 

The initial setup isn't a big deal. Our admins can handle it. 

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (388 words)
Devendra Tiwari - PeerSpot user
Group Engineer Manager at Embibe
Verified user of New Relic
Jan 20, 2023
The dashboard is nice, and it's affordable for startups, but it lacks distributed transaction features

Pros

"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem. "

Cons

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability. "

What is our primary use case?

We use New Relic for collecting the metrics on microservices and databases.

What is most valuable?

New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (486 words)
AS
Senior System Administrator at Q4 Inc.
Verified user of New Relic
Dec 23, 2022
Easy to set up with good support and straightforward pricing models

Pros

"New features are added often."

Cons

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

What is our primary use case?

We use New Relic APM. We use New Relic synthetic monitors to monitor around 3,600 websites that we host for clients. We also use a scripted browser to automate some of the scripting browser tests that we run. The APM is there and we use basic monitoring with all the metrics, et cetera.

What is most valuable?

One of the best features is that New Relic only has a very straightforward pricing model. They only charge for the data that is ingested. All the features that they provide are completely free of cost. You can use any tool that they provide, and you just pay for the data that is ingested.

The initial setup is straightforward. 

It's stable.

New features are added often.

It's scalable. 

Technical support is helpful and adheres to the SLA.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (602 words)
VB
IT Manager at a consultancy with 10,001+ employees
Verified user of New Relic
Sep 11, 2024
Monitor applications, error logs, and Azure Kubernetes

What is our primary use case?

It is used to monitor applications, error logs, and Azure Kubernetes. We have used this as a self-hosted service in Kubernetes. We are not using it as an agent-based service. We self-hosted this New Relic on Kubernetes and maintained it as a service.

What is most valuable?

It can be integrated with PagerDuty and ServiceNow, which can auto-generate alerts and incidents and assign them to the concerned team. The dashboards can also be customized. We can also check the trends over the past year or so.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (403 words)
Hey, I use New Relic here at TSYS. Want to hear about my experience?
Rahul -Jain - PeerSpot user