New Relic Reviews

Name: New Relic
Brand: New Relic
Rating: 4.2 (157 reviews)

Vendor: New Relic

4.2 out of 5

157 reviews
94% willing to recommend

6,261 followers

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What is New Relic?

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

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New Relic is the #2 ranked solution in top IT Operations Analytics solutions, #2 ranked solution in top Mobile APM solutions, #3 ranked solution in APM tools, #3 ranked solution in top AIOps solutions, #4 ranked solution in top Cloud Monitoring Software, #5 ranked solution in Infrastructure Monitoring tools, and #6 ranked solution in best Network Monitoring Tools. PeerSpot users give New Relic an average rating of 8.4 out of 10. Based on the analysis of the 157 most recent New Relic reviews, the overall sentiment is positive, with a sentiment score of 7.3. New Relic is most commonly compared to Dynatrace: New Relic vs Dynatrace. New Relic is popular among the midsize enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 46% of all views.

Helped 816,636 peers since 2012

Featured reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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Devendra Tiwari

Group Engineer Manager at Embibe

One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability. When I say "distributed transactions," I'm not only talking about the database level. It needs more and better visualization of communications across various microservices and integration with logs.

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New Relic mindshare

Product category:

As of November 2024, the mindshare of New Relic in the Application Performance Monitoring (APM) and Observability category stands at 8.7%, down from 10.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

New Relic is praised for its efficient Java tracking, infrastructure monitoring, application performance monitoring, and powerful dashboards. Customers value the ease of integration across layers, accurate alert mechanisms, detailed drill-down capabilities, reliable performance, and user-friendly interface. The tool provides end-to-end monitoring, useful health and service maps, and excellent query capabilities. The synthetic alerts, versatility in user behavior and log management, traceability, and insightful metrics are also highly appreciated.

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."
"One of the most outstanding features of any APM tool is the anomaly detection part."
"The most valuable feature of the solution is its ability to execute queries and analyze the data."

Room for Improvement

New Relic's issues include expensive pricing, lack of on-premises version availability, inadequate documentation for Windows, limited data retention, and insufficient endpoint-level insights and recommendations. Other concerns involve complex user interfaces, challenging integration with certain clouds, need for advanced RCA, better historical data, and enhanced error debugging. Users also mention slow performance, crowded UI, and issues with synthetic monitoring, network monitoring, and proper dashboard role management. Additionally, New Relic requires improvements in staging support, deeper problem analysis, more detailed reports, and better stability.

"The pricing could be improved as it is quite high relative to what is offered."
"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."
"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."

ROI

The ROI from New Relic APM is generally perceived as good. Although some users have not seen or measured ROI, others have renewed their subscriptions due to positive returns. The tool supports development teams by providing essential information, enhancing application speed and performance, identifying bugs, and facilitating decision-making.

Pricing

New Relic's pricing ranges from $1,500 to $6,000 monthly, typically based on data ingested and the number of users. While some find it reasonably priced and cheaper than AppDynamics and Dynatrace, others view it as expensive, especially for larger environments or additional features. Enterprise users often note a cost of $60,000 to $700,000 annually, with mixed opinions on value compared to competitors. Licensing complexity and potential extra costs are concerns for some.

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The solution is cheap, but prices can go up when users grow."

Popular Use Cases

Organizations primarily use New Relic to monitor application performance, optimize web pages, track user behavior, and evaluate load balancing. They implement it for front-end server monitoring, query optimization, database performance, and detecting anomalies. New Relic is also used for synthetic monitoring, API response time, cloud services, infrastructure management, and analytics. It provides detailed insights into application health, helps with performance tuning, server monitoring, and root-cause analysis of issues.

Service and Support

Customer service and support of New Relic are generally good, with 24/7 availability and efficient responses. Some users find the support very prompt and knowledgeable, while others mention occasional delays and room for improvement. There is a mix of users who have never needed support and those who rate it highly due to effective issue resolution and helpfulness. Documentation and community forums are also valuable resources for many.

Deployment

Users find New Relic's initial setup straightforward and easy to deploy. Deployment times vary from a couple of hours to a few weeks, depending on the infrastructure's complexity. Some users highlight excellent Linux documentation but see room for improvement for Windows. Involvement ranges from single-person efforts to larger teams for more complex environments. Configuration and maintenance are perceived as manageable, with some users leveraging professional services for support. The onboarding process is generally smooth and efficient.

Scalability

New Relic is widely recognized for its scalability, supporting diverse user bases ranging from small teams to large organizations. Reviewers have consistently noted that it expands efficiently without issues, whether deployed for developers, managers, or infrastructure engineers. Users appreciate its easy expansion, multitenant cloud capabilities, and reliable performance under varying loads. Its scalability is reflected in positive ratings and successful adaptation across different project sizes and technical demands.

Stability

New Relic is highly stable, reliable, and free from bugs or glitches. Users encounter minimal issues, with most rating stability between six to ten out of ten. Occasionally, performance issues arise with high data volumes, affecting CPU or memory usage. Despite this, New Relic remains trusted and preferred for its consistent performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our New Relic Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

46%

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Retailer

Healthcare Company

Government

Real Estate/Law Firm

Insurance Company

Energy/Utilities Company

Media Company

Comms Service Provider

University

Construction Company

Non Profit

Hospitality Company

Outsourcing Company

Legal Firm

Wholesaler/Distributor

Recreational Facilities/Services Company

Transportation Company

Logistics Company

Compare New Relic with alternative products

Learn more about New Relic

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic was previously known as New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM.

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New Relic customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club