OpenText Documentum Reviews

Name: OpenText Documentum
Brand: OpenText
Rating: 3.9 (31 reviews)

Vendor: OpenText

3.9 out of 5

31 reviews
83% willing to recommend

2,692 followers

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What is OpenText Documentum?

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

Get the OpenText Documentum Buyer's Guide and find out what your peers are saying about OpenText Documentum, SharePoint, Box and more!

OpenText Documentum is the #3 ranked solution in top Enterprise Content Management solutions. PeerSpot users give OpenText Documentum an average rating of 7.8 out of 10. Based on the analysis of the 31 most recent OpenText Documentum reviews, the overall sentiment is positive, with a sentiment score of 6.6. (Among the lowest in the category). OpenText Documentum is most commonly compared to SharePoint: OpenText Documentum vs SharePoint. OpenText Documentum is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.

Helped 816,636 peers since 2012

Featured reviews

Kabir Jakkamsetti

Developer at IEEE

I think security's been pretty good with OpenText Documentum. Currently, we are on an older product, and we are about to start a migration. I think the configurability should be much more improved with that. OpenText Documentum has helped boost productivity within our organization. By automating a lot of business processes with workflows, we've been able to improve productivity. OpenText Documentum has definitely helped simplify or accelerate our modernization journey. Overall, I rate OpenText Documentum a seven out of ten.

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Santosh Koppu

Lead software engineer at Chevron

It provides extensive accessibility to our content, and it's a vital component in our work processes. We've gained access to a plethora of applications through OpenText, which enables us to enhance our services for customers. One notable example is the integration with Xfinity ECM, a solution that seamlessly integrates with SAP. For instance, when someone working with SAP needs to access a specific invoice document, SAP itself doesn't store these documents, instead, the content related to the invoice number seamlessly flows through Documentum. It offers robust security features and it allows to leverage a variety of plugins from OpenText to enhance security. For example, there are plugins like Trusted Content Services that allow you to encrypt entire documents for added security, though it's essential to be aware that this might impact performance. It is a highly potent content management tool. It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions.

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Ashish Shelar

Technical Manager at Thames Water

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

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OpenText Documentum mindshare

As of November 2024, the mindshare of OpenText Documentum in the Enterprise Content Management category stands at 11.8%, up from 10.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

Key learnings from peers

Last updated Nov 15, 2024

Valuable Features

OpenText Documentum offers valuable features like Content Server and DFC, providing robust document management with permissions, auditing, and metadata. Its security, scalability, and integration capabilities enhance business processes, supporting extensive document volumes and regulatory compliance. The platform is praised for search functionality, automation engine, and hierarchical structure, ensuring secure content access. Users benefit from business process management, metadata support, and customizable interfaces. Its capacity and reliability, especially for large-scale systems, are highly appreciated.

"The product is user-friendly."
"I recommend Documentum as it supports big systems and offers good integration."
"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."

Room for Improvement

OpenText Documentum needs improvements in its user interface and integration with ERP systems. Users find the interface outdated and not intuitive enough. Performance issues arise with large document volumes, and scaling can be challenging. The cost is high, and there's a need for better cloud support and AI integrations. The permissions model and support services require enhancement. Training resources are limited, and the documentation is often unclear. Security concerns and complex management add to the challenges.

"The BPM side should be improved."
"The BPM side should be improved."
"The price is quite high as the licensing prices are significant."

ROI

Many users report benefiting from reduced request cycle time and improved request tracking with OpenText Documentum. Some see returns in terms of increased reliability and efficiency in accessing information. Others find it essential due to global regulatory compliance needs. While some find it hard to quantify the returns, they acknowledge its importance. A few mention significant returns, albeit without precise figures, and some note that returns are linked to broader solutions, not Documentum alone.

Pricing

OpenText Documentum's pricing is perceived as high, with some viewing it as reasonable compared to certain competitors. The licensing model, which varies by user capability and organizational scale, is seen as complex. Government entities typically hold perpetual licenses, avoiding annual fees. Changes in licensing may impact costs. Users suggest more inclusive standard support. Despite some reports of pricing improvements, Documentum is considered expensive, with ratings generally around seven to eight out of ten for pricing.

"The product is expensive."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."

Popular Use Cases

OpenText Documentum is primarily used for enterprise content management and lifecycle management, supporting sectors like banking, insurance, and healthcare. Organizations implement it for document storage, management, and security, integrating with systems like Oracle and SAP. It facilitates automation, metadata handling, and supports regulatory and quality documentation needs. Many customize it for industry-specific workflows, digital transformation, and secure data sharing. Its users span government, insurance, healthcare, and finance industries.

Service and Support

Many users find OpenText Documentum's customer service responsive, often rating it seven or eight out of ten. Experiences with technical support vary; it's considered average by some, with occasional efficiency in critical issues, yet sometimes slow responses for less urgent cases. Some rate technical support as high as eight out of ten, but others find it lacking, especially for older versions. Recent enhancements and self-service resources have improved user support experiences.

Deployment

Initial setup for OpenText Documentum varies in complexity. Some find it straightforward with documentation guidance, while others encounter challenges requiring expertise. Customization and unique integrations add complexity. Deployment time depends on the environment, ranging from quick for Documentum alone to longer with additional components. Experience levels significantly impact setup ease, with experienced users finding fewer issues. Newer Documentum versions are simpler to deploy compared to older ones, and successful setups often involve well-planned strategies.

Scalability

OpenText Documentum demonstrates robust scalability, supporting large numbers of users and enabling easy expansion. The platform's flexibility allows integration with various applications and databases like Oracle. Some components, like RMA, might face scalability challenges. Users rate its scalability highly, particularly with features enabling seamless expansion and integration with SAP and IBM Maximo. Documentum’s design might need optimization in areas such as dm_sysobject dependency to improve performance.

Stability

OpenText Documentum is generally stable and reliable, with many users rating its stability highly. However, some note occasional issues with sub-products like RMA and RPS. Larger projects might encounter connectivity challenges. Quarterly updates can introduce bugs, creating dilemmas between upgrading or staying outdated. Users appreciate its stability, seeing it as a leading ECM choice with longstanding usage. Although scalability is good, simultaneous user logins are limited. Some rate stability seven out of ten, suggesting room for improvement.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText Documentum Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

12%

Government

11%

Manufacturing Company

Energy/Utilities Company

Insurance Company

Healthcare Company

Transportation Company

Educational Organization

Outsourcing Company

Construction Company

Real Estate/Law Firm

Hospitality Company

Media Company

Wholesaler/Distributor

Retailer

University

Non Profit

Logistics Company

Performing Arts

Comms Service Provider

Legal Firm

Pharma/Biotech Company

Consumer Goods Company

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Learn more about OpenText Documentum

OpenText Documentum was previously known as Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform.

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OpenText Documentum customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin