Service and Support
Customers find Oracle Taleo's customer service supportive, rating it between 7 and 10. Technical support experiences vary; some rate it as good, with efficient issue categorization and specialized help, while others face delays, especially with urgent technical concerns. Many appreciate the 24-hour support and find the cloud platform helpful, but communication issues are occasionally cited. Some prefer their IT departments for assistance, and experiences with Oracle support are often better than with competitors like SAP.
Deployment
Setup experiences with Oracle Taleo varied widely. Many found it straightforward with easy cloud deployment, while others noted complexity, especially when integrating legacy systems. Setups ranged from a few weeks to over a year, depending on customization needs and management workflows. Some users highlighted user manuals as helpful, but feedback on user-friendliness differed. Typically, implementation may require one to multiple team members, often involving quality assurance for complex configurations.
Scalability
Oracle Taleo demonstrates strong scalability with users experiencing no significant issues even at large scale. They leverage it effectively for recruiting, benefiting from streamlined processes and time savings. While some have faced challenges with customization and validations, many appreciate its capacity to handle extensive user bases and manage large datasets. This scalability meets diverse enterprise demands, supporting complex recruitment needs and saving managerial time. Various entities report satisfactory performance, with recruiting teams successfully utilizing its functionalities.
Stability
Users mention some latency and performance issues, particularly related to data volume, but splitting servers improved speed. Regular notifications on downtime suggest transparency. Many find Oracle Taleo stable, with rare outages and consistent performance. Bugs are addressed quickly. The absence of archive capabilities is a concern for long-time users needing data management. Oracle Taleo continues to receive investments for enhancements, maintaining a reputation for reliability with users rating stability highly.