Arcserve UDP Reviews

Name: Arcserve UDP
Brand: Arcserve
Rating: 4 (43 reviews)

3.8 out of 5

43 reviews
84% willing to recommend

1,957 followers

What is Arcserve UDP?

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

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Arcserve UDP is the #9 ranked solution in top Disaster Recovery Software and #18 ranked solution in best Backup and Recovery Software. PeerSpot users give Arcserve UDP an average rating of 7.6 out of 10. Arcserve UDP is most commonly compared to Veeam Data Platform: Arcserve UDP vs Veeam Data Platform. Arcserve UDP is popular among the large enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 814,763 peers since 2012

Featured reviews

MukundKambli

Senior Solutions Architect at Team Computers

I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.

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Lucas Moura

Full Pre-Sales Analyst at a tech services company with 51-200 employees

Many features that Arcserve proposes in its documentation and marketing material actually don't work properly in practice. Veeam is the most comparable solution, considering features and capacities. They are very similar, but Veeam works fine most of the time. With Arcserve, we have a lot of problems in implementing and getting compatibility, especially with legacy systems. We also have mysterious problems that no one can solve. The performance is not as planned or as intended. Our experience has been shaky. It's not very reliable as a tool, especially in critical cases like disaster recovery. So we've been working on migrating all our projects to Veeam and other similar solutions that offer comparable features. Reliability is not Arcserve's greatest strength – implementation is rocky, and sizings never work as planned. Plus, their cloud service is very slow and relatively expensive compared to Veeam.

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TeresitaSabile

Head of Operation and IT at Elgrade Inc

Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery Arcserve UDP has helped our organization save considerable amounts of…

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Arcserve UDP mindshare

Product category:

As of November 2024, the mindshare of Arcserve UDP in the Backup and Recovery category stands at 1.3%, down from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Backup and Recovery

Key learnings from peers

Valuable Features

The most valuable features of Arcserve UDP, according to the reviews, are backup, recovery, and cloud computing capabilities. Users appreciate the ease of configuration and use, as well as the clear and detailed logs that help identify and resolve issues.

The product also offers quick restoration and works efficiently. Other praised features include global deduplication, virtual standby, and live replication. Additionally, users find the solution user-friendly, with the ability to perform large-scale archive/backup and switch between different hardware platforms.

"The most valuable feature of Arcserve UDP is its decompression capability."
"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."
"The product's deployment process was straightforward."

Room for Improvement

Arcserve UDP has several areas that could benefit from improvement. Firstly, the process of verifying and consolidating images for backups is time-consuming and slower compared to other backup solutions. Secondly, the troubleshooting aspect needs enhancement as it currently requires physically plugging into the computer and extracting logs, which can be inconvenient. Additionally, the solution could be made more user-friendly, particularly when it comes to assigning destinations and selecting files and folders to back up.

There are certain aspects that are unclear, such as the lack of notifications when unintentionally unchecking or checking folders. The security of the solution could also be improved, and providing training for end users would be beneficial. The backup speed, especially for tape and VMware Snapshot, is slow and can be problematic when needing to revert to a snapshot.

The marketing approach of Arcserve UDP could be enhanced to reach a wider audience. Furthermore, the solution should support older infrastructure and older versions of operating systems.

The pricing could be more favorable, and integrating with other storage and monitoring features would be advantageous.

Specific features that would be useful include detailed information on backed-up files, improved restore speed, and the ability to back up Office 365 mailboxes and restore PST files. There have been concerns about the quality of newer technologies and product offerings from Arcserve UDP.

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."
"The problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues."
"The support could be more knowledgeable and faster."

ROI

The ROI from Arcserve UDP is highly beneficial due to the efficient backup speed. This allows IT teams to save time and allocate their efforts towards more important tasks.

Pricing

Arcserve UDP has a competitive pricing model that is adjustable based on the number of computers subscribing to the solution. While some users find the licensing process cumbersome, there are no hidden costs involved and the pricing is considered affordable.

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."
"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."
"I feel that the product is fairly priced."

Popular Use Cases

Arcserve UDP is primarily used as backup software for clients' on-premises servers. It is also used for image backup and recovery. Additionally, it is utilized for backing up multiple sites in India, providing protection software and backup solutions, and for disaster recovery.

It serves various industries such as financial companies, schools, universities, banks, finance, and insurance sectors. Arcserve UDP is used as an on-premises infrastructure backup solution, covering servers, storage servers, file servers, and endpoints, as well as the virtualization layer.

The product offers security to databases and performs regular backups without human intervention. Moreover, it is used for small file restores and as a backup solution for small and medium-sized businesses, backup servers, desktops, and public servers.

Service and Support

The feedback on the customer service and support of Arcserve UDP is mixed. Some customers have had positive experiences, stating that the technical support is excellent, fast, and knowledgeable about the product. They have been able to get resolutions when needed and rate the support a ten out of ten. Others mention that the support provided is satisfactory but could be improved. They mention issues with response times, the need for more promptness, and more detailed documentation.

Deployment

The initial setup for Arcserve UDP is generally described as straightforward and easy. Users mention that all you need to do is protect the computer online, set up the networking and local admin, authenticate to the backup store, and install the software.

Some users mention that they used a third party for the implementation, while others deployed it themselves. The ease of implementation is rated highly, with only one person needed for deployment in most cases. However, there are a few reviews that mention the initial setup being complex or requiring fine-tuning.

Scalability

Arcserve UDP is considered to be scalable by multiple users. Some users mention that they have a limited number of solution users, while others have a larger number of IT specialists using the solution. They also highlight that the scalability is better than that of competitors and that the installation process is quick.

Stability

Users have mixed opinions about the stability of Arcserve UDP. Some users find it to be a stable and reliable solution, with no bugs, glitches, crashes, or freezes. However, there are a few users who encountered problems with the solution, such as a destroyed backup when trying to add extra disks, although this issue was not directly connected to Arcserve.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Arcserve UDP Buyer's Guide for additional reliable information.