Service and Support
IBM FileNet's customer service and support generally receive positive feedback for being knowledgeable, professional, and helpful. Many users appreciate the responsive nature and the efficiency in resolving issues. However, there are instances of slow response times, communication gaps between different support levels, and challenges due to time zone differences. Users also mention difficulties with the technical resource continuity and the need for in-depth expertise, particularly regarding database-related problems and long-term ongoing cases.
Deployment
IBM FileNet's initial setup is often described as complex, requiring experienced personnel. Some found it streamlined when following proper methodology, while others faced integration challenges with existing systems. Over time, improvements have simplified the process, but complexities persist. Users noted dependencies on third-party applications and environmental readiness. Many expressed the need for expert assistance during setup. Despite initial hurdles, collaboration with IBM or partners often led to successful implementations.
Scalability
IBM FileNet impresses users with its exceptional scalability, effortlessly accommodating varying needs, from small to extensive enterprises. Users experience seamless scalability when expanding departments, leveraging cloud offerings, and achieving high performance. Integrating with other platforms enhances scalability, with users reporting substantial document storage without degradation. Users appreciate the ease of scaling, benefiting from features like load balancing, clustering, and flexible architecture. Consistently praised for its adaptability, IBM FileNet is rated highly across diverse user environments, efficiently managing both large and small user bases.
Stability
IBM FileNet stability receives high praise with frequent mentions of its robustness and reliability. Most users experience almost no downtime, indicating a very stable platform. Positive remarks highlight smooth upgrades and strong uptime. Some concerns arise with large volumes or specific components like DataCap and web services, where occasional stability challenges occur. Regular collaboration with IBM helps resolve issues. Overall, IBM FileNet is highly rated for maintaining excellent stability, particularly when the environment is correctly configured.