IBM FileNet Reviews

Vendor: IBM

4.1 out of 5

99 reviews
91% willing to recommend

2,693 followers

What is IBM FileNet?

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

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IBM FileNet is the #4 ranked solution in top Enterprise Content Management solutions. PeerSpot users give IBM FileNet an average rating of 8.2 out of 10. Based on the analysis of the 99 most recent IBM FileNet reviews, the overall sentiment is positive, with a sentiment score of 7.0. (Among the highest in the category). IBM FileNet is most commonly compared to SharePoint: IBM FileNet vs SharePoint. IBM FileNet is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 23% of all views.

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Featured reviews

WolfgangPichler

Senior Consultant at pITsolutions e.U.

We have created document types for various types of documents, such as invoices (both incoming and outgoing), and normal posts in German. This involves automatic content detection, where the content itself goes via scanner to the content store. Links are then sent to the user, where they can find…

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Moshe Elbaz

IT Manager & FileNet Specialist at IFN

IBM FileNet is an enterprise content management solution. We use the solution for document management in the legal, insurance, and banking sectors We're implementing an on-premise solution. We're handling the installation of the product and customizing it to build a customized application…

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Bilal Nasser

Telecom & IT Lead at Dar Al Handasah

The operations management team primarily utilizes IBM FileNet as the foundational tool for content management. It offers a range of modules with additional functionalities for tasks such as daily maintenance, yearly maintenance, and quarterly maintenance. It has broader capabilities, and the team has tailored its usage to meet specific content management needs. The platform efficiently streamlines the handling of documents and content in our organization. It is a user-friendly system and easy to manage for anyone with basic knowledge. It has been leveraged effectively in our existing workflow, particularly concerning third-party components and directory services. The security features work effectively in managing sensitive information and ensuring confidentiality. I rate it an eight out of ten.

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IBM FileNet mindshare

As of November 2024, the mindshare of IBM FileNet in the Enterprise Content Management category stands at 10.2%, up from 9.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

Key learnings from peers

Last updated Nov 15, 2024

Valuable Features

IBM FileNet is highly valued for its scalability, stability, and flexibility. It excels in document management, business process automation, and integration capabilities. Its robust repository manages diverse file types efficiently. Features like comprehensive metadata handling, secure content storage, high-speed retrieval, user-friendly interfaces, and reliable document collaboration stand out. The ease of integration with other IBM products and the support for extensive automation and governance makes it ideal for enterprise environments.

"In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet, which is a difference compared to smaller products."
"IBM provides good support since it's a big company."
"IBM FileNet supports our document management and compliance processes."

Room for Improvement

IBM FileNet requires improvements in hybrid cloud deployment, better presentation layer, more comprehensive documentation, enhanced integration with other systems like SharePoint, and improved mobile capabilities. Users also express the need for enhanced analytics, better user interface, easier installation and upgrades, and streamlined administration. Cost reduction is another area of concern. Greater automation for records retention and document capture along with improved search functionalities are also desired.

"There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution."
"FileNet and similar enterprise-level tools require substantial costs, starting in the millions, which limits their use to large enterprises."
"The response time and resolution of issues by technical support need improvement."

ROI

IBM FileNet led to significant improvements including an 80% reduction in training time and a 40% decrease in processing errors. It increased productivity and reduced operating costs, saving up to 30% from legacy systems with improved document management efficiency. Organizations experienced time savings by streamlining access to content and reducing manual labor. Financial gains were noted through reduced physical space needs and automation, although some users noted that ROI varied across different projects and took time to realize.

Pricing

IBM FileNet has a reputation for high costs, particularly in licensing and setup. While enterprise agreements can reduce expenses, smaller companies may find it financially challenging. Costs vary based on processor use, user numbers, and specific product components needed. Migration can increase setup expenses significantly. Negotiation with IBM may lead to discounts, but overall, the solution is considered costly, suitable for medium to large enterprises seeking robust capabilities. Maintenance fees are ongoing.

"IBM FileNet is an expensive solution."
"The tool is expensive, and I rate its pricing a ten out of ten."
"The platform is inexpensive."

Popular Use Cases

Organizations primarily use IBM FileNet for document management, workflow automation, and content storage. It efficiently manages large volumes of files for various sectors, including government, healthcare, and insurance. Users find it effective for secure document archiving, retrieval, and facilitating digital workflows. It integrates with other IBM products like Connections and Case Manager to enhance collaboration and document processing. Many utilize it for compliance, record management, and business process automation, achieving significant operational efficiencies.

Service and Support

IBM FileNet customer service is generally praised for its strong partnership approach and responsive technical support. Users appreciate the support's knowledge and professionalism, although some express concerns about response times and issue resolution delays, particularly for database-related problems. The premium support options, like Accelerated Value Program, are well-regarded for enhancing quality and responsiveness. There are occasional frustrations with time zone challenges and team communications, but many experience good overall service and support through dedicated account managers.

Deployment

IBM FileNet's initial setup is often complex, requiring experienced personnel. Many have noted its dependency on specific configurations and integration with existing systems. IBM's newer architectures and assistance have simplified processes over time. Those with WebSphere experience find it more straightforward. Challenges include compatibility with third-party apps and needing specialized knowledge for effective deployment. As installation protocols improve, some find setup more manageable, while integrating multiple components remains challenging.

Scalability

IBM FileNet exhibits exceptional scalability, handling both large and small deployments seamlessly. Organizations report impressive vertical and horizontal growth capabilities, with high performance even in extensive environments. Users experience no limitations, with a variety of infrastructure options, including cloud deployment, enhancing scalability potential. It accommodates diverse workloads efficiently, catering to enterprises with millions of documents without issues. The ability to scale with growing needs is consistently praised across multiple large-scale implementations.

Stability

IBM FileNet exhibits high stability and reliability, consistently praised by users. Some experience issues with large-volume operations or specific integrations, but these are often related to infrastructure. Many have found improvements with recent versions and appreciate its uptime and ease of upgrades. Users note that stability is contingent on correct setup and maintenance, with many emphasizing its robustness when properly managed. Occasional instability is usually addressed effectively, maintaining user confidence in its resilience.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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