FileNet is a really robust and powerful tool for document management environments. It's very well designed, especially on the storage side, and also on the application server side. It's really powerful, robust, and highly available. In our environment, we store more than six billion documents. Some of these documents are more than 1,000 pages.
We also have other FileNet environments – FileNet Image Services environments – and we have federated these image services to a FileNet P8 environment, first as a federation. Then, we have successfully migrated all our old documents to the FileNet P8 environment without any demolition of the documents. It was a nice project.
Also, the elasticity of the APIs IBM provides us is powerful. We are also using IBM WebSphere as the application server. We are hosting our FileNet P8 services on top of WebSphere. It serves as a powerful tool.
Troubleshooting is very proactive. We can easily monitor the system, and we can easily define the problem and take action on it.
ECM is our heart on branches, for example if you cannot check the id and signature of the customer, you can do nothing. Also it’s very vital for us to predict how long does the the operation take for each customer. These makes stability as one of our major concerns Based on 9 years of experience with IBM ECM solutions; I can say that, the power of IBM products comes from stability predominantly. Both FileNet Image services and FileNet P8 are five-nines percent successful on this manner.
Document management is a new concept for some managers, and some kind of innovative concept, also. When you have content, when you get the documents, then you can fetch the data from that document. You can do analysis, business analysis, predictions with that data, especially in banks, mostly because of regulations.
We have buildings we use for physical documents. Some of them are photographs, images; some of them are computer output data; some formatted, some non-formatted. With FileNet, especially by creating our services for capturing solutions, we can easily store and analyze these documents through the FileNet environment. It's a huge benefit to us. Our response times are no more than 300 milliseconds. We have so many branches all around Turkey. Some of them are more than 500 kilometers away, and we have this response time also in those locations. It's also very fast, and for customer satisfaction, it's a nice feature for us.