Salesforce Platform Reviews

Name: Salesforce Platform
Brand: Salesforce
Rating: 4 (86 reviews)

Vendor: Salesforce

4.1 out of 5

86 reviews
88% willing to recommend

2,755 followers

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What is Salesforce Platform?

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

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Salesforce Platform is the #2 ranked solution in top No-Code Development Platforms, #4 ranked solution in top Mobile Development Platforms, #6 ranked solution in top Low-Code Development Platforms, #7 ranked solution in PaaS Services, and #8 ranked solution in top Rapid Application Development Software. PeerSpot users give Salesforce Platform an average rating of 8.2 out of 10. Salesforce Platform is most commonly compared to Microsoft Azure: Salesforce Platform vs Microsoft Azure. Salesforce Platform is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 805,335 peers since 2012

Featured reviews

ChrisTook

NA Inside Sales Hub Manager at AMCS Group

I don't have any huge love for it. I don't have any huge love for most of the tech solutions I use. Working in software sales could be better. The tasks, the reminders, and keeping myself on point, for example, in that sense, the forecasting could all be better. It could be maybe a bit more user-intuitive. I've been using the Lightning version for the last couple of years. There were a couple of features that were lost from Salesforce Classic to Lightning, though I recognize some of the improvements. Better UI and UX would be great. They should offer more help built into the platform itself. It would be really useful if, for example, in the reporting tab, I could have a little wizard or something which says, "Hey, this is your first time visiting the reports tab. Here are details and Youtube videos," et cetera.

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KrishnaKumar10

Director at Cyient Limited

After considering many instances, I can say that the solution's initial setup is easy. I rate the initial setup of the solution around eight or nine out of ten. The deployment process takes place on the cloud. The deployment process for a small project may take three to six months, while that of a medium-scale project typically takes around nine months on average, and larger implementations can take up to twelve months. The deployment process includes solution discovery in the initial phases, followed by the build and testing phase. After that, there is the launch phase and post-launch live support.

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Karan-Singh

Account Executive at Speak Ai

I use Salesforce Platform in my company for sales-related activities. I use Salesforce Platform to keep the details of all of my prospects and manage data to create a pipeline, manage that pipeline to get a high-level and a very low-level view of what my sales activities look like Salesforce…

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Salesforce Platform mindshare

Product category:

As of September 2024, the mindshare of Salesforce Platform in the PaaS Clouds category stands at 3.6%, down from 4.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

PaaS Clouds

Key learnings from peers

Last updated Sep 18, 2024

Valuable Features

Valuable aspects include ease of use, robust finance and auditing systems, excellent user interface, seamless integration, powerful customization options, comprehensive reporting, agile ecosystem, strong CRM capabilities, modular structure, reliable performance, scalability, automated alerts, intuitive design, mobile accessibility, and extensive partner network. Users appreciate capturing a 360-degree view of customers, dynamic dashboard creation, efficient opportunity management, integrated communication tools, low-code solutions, and prompt technical support. Salesforce Platform's flexibility enhances productivity and efficiency.

"The most valuable features of Salesforce Platform are its analytics capabilities."
"The low-code approach to Salesforce Platform is highly valuable."
"Salesforce provides customization that aligns with our organization's lifecycle management of opportunities. It integrates with our call records, meeting notes, and the Outlook calendar, which helps in mapping roles and managing opportunities effectively."

Room for Improvement

Salesforce Platform needs to lower its pricing and improve integration with other software such as Google and Microsoft Azure. Enhancements in user interface, documentation, and technical support response times are necessary. Users want a more intuitive system with better customization options, particularly for reporting, marketing automation, and data management. Simplified setup and reduced configuration complexities would benefit users. Improved speed and a more seamless experience when switching views or logging in would also be beneficial.

"One area that could use improvement is the approval mechanism in the authenticator, which is unstable."
"Salesforce's constant rebranding and name changes can be confusing for both customers and partners."
"I would like Salesforce to recommend related opportunities within the organization that have been taken to closure, so we can fast track new opportunities based on past experiences."

ROI

Using Salesforce Platform makes companies more agile and efficient and helps prevent information silos. Many have witnessed an ROI, especially compared to previous CRMs. Large organizations see a return on investment, with improved management. Benefits take time to materialize, but there is a positive impact expected in the coming years.

Pricing

Salesforce Platform pricing can be intricate and varies depending on user count and features required. It operates on a monthly or annual subscription basis with licensing costs typically being high. While some find it expensive, others consider it a reasonable investment given its extensive functionality and ROI. Additional costs may arise from consulting services, technical support, and developers. Enterprises often engage in negotiations for better deals, making pricing somewhat flexible yet complex.

"The product's additional features can be expensive."
"Salesforce is cheap."
"The licensing is on the expensive side, but most clients engage in negotiations to reach a more favorable agreement. For stand-alone or medium-sized clients, it can be relatively costly."

Popular Use Cases

Primary use cases for Salesforce Platform include customer relationship management, sales tracking, customer service, invoicing, marketing, and lead management. Users also utilize it for mobile application development, opportunity tracking, sales forecasting, customer lifecycle management, account management, integrating third-party applications, project management, and developing tailored applications for specific business needs.

Service and Support

Salesforce Platform's customer service is responsive and quick, often addressing issues within hours. Users find technical support to be generally good, but some note it can be slow. Many rely on internal teams or third parties for support. A few have access to premium support with better SLAs. Technical support is rated highly by some, while others find it average or haven't needed it due to the platform's stability.

Deployment

Initial setup of Salesforce Platform is generally straightforward for teams with IT support or external partners, though complexity can vary. Some users find deployment easy, requiring minimal resources, while others experience challenges, especially without dedicated admins. Learning curves are noted, with deployment times ranging from weeks to months based on customization needs. Many rely on IT teams for maintenance and updates. Transitioning from older systems can add difficulties, but experienced developers ease the process.

Scalability

Salesforce Platform is highly scalable, accommodating companies of various sizes. Users appreciate how easily it expands to meet their needs, supporting both small teams and large enterprises alike. The platform's flexibility allows seamless customization, ensuring it adapts as organizations grow. With excellent performance in environments ranging from dozens to thousands of users, Salesforce Platform consistently manages extensive data and workflows efficiently. Its cloud-based nature enhances its scalability, making it ideal for diverse business requirements.

Stability

Salesforce Platform is highly stable and reliable. Users have not experienced significant issues with bugs, crashes, or freezing. It performs well, with minimal incidents related to stability. Some users note minor glitches, typically operator errors or occasional slowdowns, but these are rare and often quickly resolved. Stability ratings are generally high, with many rating it a nine or ten out of ten. Regular maintenance and upgrades contribute to maintaining consistent uptime.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

12%

Government

10%

Manufacturing Company

Healthcare Company

Insurance Company

Educational Organization

University

Energy/Utilities Company

Real Estate/Law Firm

Retailer

Comms Service Provider

Non Profit

Media Company

Construction Company

Legal Firm

Wholesaler/Distributor

Transportation Company

Pharma/Biotech Company

Logistics Company

Hospitality Company

Performing Arts

Recreational Facilities/Services Company

Outsourcing Company

Consumer Goods Company

Compare Salesforce Platform with alternative products

Learn more about Salesforce Platform

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.