Salesforce Platform Reviews

Name: Salesforce Platform
Brand: Salesforce
Rating: 4 (90 reviews)

Vendor: Salesforce

4.1 out of 5

90 reviews
88% willing to recommend

2,757 followers

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What is Salesforce Platform?

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

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Salesforce Platform is the #2 ranked solution in top No-Code Development Platforms, #3 ranked solution in top Mobile Development Platforms, #6 ranked solution in top Low-Code Development Platforms, #7 ranked solution in PaaS Services, and #8 ranked solution in top Rapid Application Development Software. PeerSpot users give Salesforce Platform an average rating of 8.2 out of 10. Based on the analysis of the 90 most recent Salesforce Platform reviews, the overall sentiment is positive, with a sentiment score of 7.8. (The highest in the category). Salesforce Platform is most commonly compared to Microsoft Azure: Salesforce Platform vs Microsoft Azure. Salesforce Platform is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 814,649 peers since 2012

Featured reviews

ChrisTook

NA Inside Sales Hub Manager at AMCS Group

I don't have any huge love for it. I don't have any huge love for most of the tech solutions I use. Working in software sales could be better. The tasks, the reminders, and keeping myself on point, for example, in that sense, the forecasting could all be better. It could be maybe a bit more user-intuitive. I've been using the Lightning version for the last couple of years. There were a couple of features that were lost from Salesforce Classic to Lightning, though I recognize some of the improvements. Better UI and UX would be great. They should offer more help built into the platform itself. It would be really useful if, for example, in the reporting tab, I could have a little wizard or something which says, "Hey, this is your first time visiting the reports tab. Here are details and Youtube videos," et cetera.

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Samy Saied

Delivery Director at Slalom

We are an implementation partner for the Salesforce Platform. We help clients implement and adopt Salesforce in various capacities and products Salesforce Platform facilitates the easy building of solutions in a very short time, making them readily available for customers to view. It also…

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KrishnaKumar10

Director at Cyient Limited

After considering many instances, I can say that the solution's initial setup is easy. I rate the initial setup of the solution around eight or nine out of ten. The deployment process takes place on the cloud. The deployment process for a small project may take three to six months, while that of a medium-scale project typically takes around nine months on average, and larger implementations can take up to twelve months. The deployment process includes solution discovery in the initial phases, followed by the build and testing phase. After that, there is the launch phase and post-launch live support.

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Salesforce Platform mindshare

Product category:

As of November 2024, the mindshare of Salesforce Platform in the PaaS Clouds category stands at 3.4%, down from 4.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

PaaS Clouds

Key learnings from peers

Last updated Nov 1, 2024

Valuable Features

Salesforce Platform offers high-speed delivery, easy integration, scalability, and intuitive usability. Users value its robust customization, comprehensive CRM capabilities, and advanced reporting tools. The platform supports agile development and seamless communication, allowing data tracking and real-time analytics. It provides a 360-degree view of customers and integration with third-party apps for added functionality. Stability, security, and a user-friendly interface make it favorable for managing opportunities, sales, and marketing efficiently.

"Stability of the platform is important, as are security and flexibility."
"The most valuable aspect is that all data is stored in one place, making it easy to find what is needed and to report on it."
"Salesforce Platform is effective as it provides frameworks and pre-built components."

Room for Improvement

Various areas of Salesforce Platform need enhancement such as its expensive pricing, complex integration, and customization requirements. Users desire improved reporting tools, search capabilities, and more intuitive interfaces. Lightning component performance and stability could improve, as well as DevOps automation. Flexibility in licensing, better support, and easier transition between different Salesforce views would benefit users. AI-driven functionalities, seamless integration with other services, and enhanced mobile development are also requested for overall efficiency.

"Identification management systems integration should be easier."
"There is a considerable effort required to load the data, involving processes like XML connections."
"Salesforce could improve the performance of their lightning components as they are currently quite heavy on the system and slow to load."

ROI

DeVry noted enhanced agility and efficiency with Salesforce Platform, reducing information silos. They achieved noticeable ROI, especially compared to previous CRMs, with well-managed organizational processes. Although realizing technology benefits takes time with Salesforce, future cost reductions are expected. Revenue growth has increased significantly as sales representatives have doubled their earnings through improved efficiency and new product offerings facilitated by Salesforce.

Pricing

Salesforce Platform pricing is perceived as high with licensing often deemed expensive, especially for enterprise-level organizations. Costs vary significantly based on negotiation, with potential reductions in user licenses under specific conditions. Licensing is typically user-based, and plans range from monthly to yearly. While offering extensive features and customization, the pricing structure can be intricate, leading to additional costs for consulting and support services. Many find the value justifies the cost, though some compare it unfavorably to cheaper alternatives.

"The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."
"The product's additional features can be expensive."
"Salesforce is cheap."

Popular Use Cases

Salesforce Platform is mainly used for CRM activities, managing sales processes, tracking customer interactions, and supporting business operations. Organizations employ its capabilities for sales, marketing, customer support, forecasting, and project management. It also aids in lead management, data analysis, invoicing, and opportunity tracking. Additionally, users leverage mobile access, integration with other applications, and build custom solutions for various industry needs, enhancing efficiency and collaboration across departments.

Service and Support

Salesforce Platform's customer service is quick to respond and highly collaborative, earning strong ratings from users. Technical support varies, with some calling it responsive and efficient, while others find response times could improve. Many users rely on their internal teams instead of reaching out directly. Premium support users appreciate higher levels of service. Community support is noted as beneficial, with Salesforce experts available for customization assistance. Satisfaction with technical support is mixed, ranging from average to excellent.

Deployment

Many find Salesforce Platform's initial setup straightforward, especially without customizations. Complexity can arise with API integrations, coding, and when transitioning from older systems. A learning curve exists, and professional assistance is often recommended. Larger deployments may take months, requiring significant resources. Some report easy setup with cloud access and login simplicity, while others highlight complexities needing trained professionals for configuration and maintenance. Many value external support to streamline the setup process.

Scalability

Salesforce Platform is described as highly scalable by users, with the ability to handle expansions in user numbers and functionality. Some users highlight its ease of scaling, praising its adaptability and stating that they have experienced minimal problems when expanding. Others mention challenges related to complex customizations, large data processing, and maintenance. Users appreciate its cloud-based nature and extensive features, although some find the plethora of options overwhelming, especially for smaller companies.

Stability

Salesforce Platform exhibits high stability and reliability. Users consistently report minimal presence of bugs or glitches, with no issues of crashing or freezing. Many find the performance satisfactory, with ratings frequently between seven and ten. Most experience efficient functionality, although slow loading times or minimal downtimes typically occur during planned maintenance or updates. Access to a good internet connection is recommended to ensure optimal performance. Salesforce addresses any complications swiftly through updates.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

12%

Government

10%

Manufacturing Company

Healthcare Company

Insurance Company

University

Educational Organization

Energy/Utilities Company

Real Estate/Law Firm

Retailer

Comms Service Provider

Non Profit

Legal Firm

Construction Company

Media Company

Wholesaler/Distributor

Pharma/Biotech Company

Transportation Company

Hospitality Company

Performing Arts

Logistics Company

Recreational Facilities/Services Company

Outsourcing Company

Consumer Goods Company

Compare Salesforce Platform with alternative products

Learn more about Salesforce Platform

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.