Salesforce Platform Reviews

Name: Salesforce Platform
Brand: Salesforce
Rating: 4.1 (92 reviews)

Vendor: Salesforce

4.1 out of 5

92 reviews
88% willing to recommend

2,759 followers

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What is Salesforce Platform?

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

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Salesforce Platform is the #2 ranked solution in top No-Code Development Platforms, #3 ranked solution in top Mobile Development Platforms, #5 ranked solution in top Low-Code Development Platforms, #6 ranked solution in top Rapid Application Development Software, and #8 ranked solution in PaaS Services. PeerSpot users give Salesforce Platform an average rating of 8.2 out of 10. Salesforce Platform is most commonly compared to Microsoft Azure: Salesforce Platform vs Microsoft Azure. Salesforce Platform is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Helped 839,319 peers since 2012

Featured Salesforce Platform reviews

Yasser_Anter

Independent Business Consultant at Freelance

Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.

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Samy Saied

Delivery Director at Slalom

We are an implementation partner for the Salesforce Platform. We help clients implement and adopt Salesforce in various capacities and products Salesforce Platform facilitates the easy building of solutions in a very short time, making them readily available for customers to view. It also…

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Claudio Chalom

Marketing Director at Berlitz Canada Inc.

I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense. In the next release, I'd like to see the opportunity to send text messages and actually call customers from Salesforce.

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Salesforce Platform mindshare

Product category:

As of March 2025, the mindshare of Salesforce Platform in the PaaS Clouds category stands at 2.8%, down from 3.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

PaaS Clouds

PeerAnalyst reports based on Salesforce Platform reviews

Type	Title	Date
Category	PaaS Clouds	Mar 3, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 3, 2025	Download
Comparison	Salesforce Platform vs Microsoft Azure	Mar 3, 2025	Download
Comparison	Salesforce Platform vs Amazon AWS	Mar 3, 2025	Download
Comparison	Salesforce Platform vs Red Hat OpenShift	Mar 3, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Azure	4.2	20.1%	96%	313 interviews Add to research
Amazon AWS	4.2	13.2%	93%	254 interviews Add to research

Valuable Features

Salesforce Platform's most valuable features include speed of delivery, seamless integration, easy customization, robust scalability, agile development support, and an intuitive interface. It offers powerful analytics, real-time reporting, extensive configuration options, and strong CRM capabilities. The platform's flexibility, user-friendly nature, and wide range of automation tools enhance productivity. Integration with multiple platforms and a comprehensive ecosystem support diverse business needs, making Salesforce Platform highly efficient for various organizational processes.

"The most valuable features of Salesforce are its level of customization and integration."
"Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage."
"Stability of the platform is important, as are security and flexibility."

Room for Improvement

Salesforce Platform users highlight the need for improved pricing and integration with other systems like Microsoft Azure and Google. The interface could be more intuitive and end-user friendly, especially when managing reports and bulk updates. There are concerns about complex initial setup processes, customization requirements, and high storage costs. Lightning components are reportedly slow to load, impacting performance. Users desire better support for real-time data communication, mobile app improvements, and enhanced AI capabilities for business decision-making.

"Sometimes it would be a little bit slow, however, it's manageable."
"The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users."
"Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events."

ROI

Salesforce Platform enhances agility, efficiency, and prevents information silos, contributing to significant revenue growth. Companies experience a return on investment compared to previous CRMs and anticipate further benefits by reducing costs over time. Salesforce has doubled sales representatives' revenue and saved 40% to 50% of users' time in managing data and accounts. Its new interface is expected to increase efficiency to 60% or 70%, reflecting its positive organizational impact.

Pricing

Enterprise buyers considering Salesforce Platform often find its pricing complex and expensive, especially for large organizations. Negotiation is critical, as costs can vary based on license types and business requirements. Many find value in the platform's features, but emphasize thorough needs assessment to avoid unnecessary costs. Pricing is typically per user, often with room for negotiation on maintenance and support. While the platform is costly, its wide-ranging capabilities justify the investment for many enterprises.

"The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."
"The product's additional features can be expensive."
"Salesforce is cheap."

Popular Use Cases

Salesforce Platform is primarily utilized for CRM activities, supporting business sales, invoicing, and customer service. Users manage opportunities, track customer interactions, and integrate various applications. It aids in sales processes, marketing, forecasting, and customer relations. Many focus on lead and account management, data analysis, mobile access, and custom development. Organizations leverage its scalability, integration capabilities, and data visibility to efficiently handle sales funnels, customer tracking, and internal processes.

Service and Support

Salesforce Platform's customer service is responsive and informative, often addressing queries promptly. Users find technical support satisfactory, though response times vary, with some reporting delays in resolving complex issues. Many rely on internal or third-party support teams instead of Salesforce technical support. Ratings differ, ranging from high satisfaction to moderate approval for technical assistance. Some users appreciate the community support and online resources, marking them as beneficial in leveraging Salesforce Platform's capabilities.

Deployment

Salesforce Platform's initial setup is generally straightforward. Some users find it easy, especially with standard installations or when using external consultants. However, complex customizations and integrations may pose challenges, requiring professional assistance. The learning curve can vary, and setup time ranges from a few weeks to several months, depending on project complexity. Large deployments often involve multiple resources. Users appreciate Salesforce's flexibility, though they recommend careful planning and testing for customized implementations.

Scalability

Salesforce Platform is widely seen as a scalable platform, supporting various user volumes from small teams to large enterprises. While some face API threshold challenges, most report smooth scalability with the right customization and adherence to guidelines. Scalability ratings range from moderate to high, often praised for ease of expansion across companies. Challenges in data processing due to configurability and feature richness can arise, but many find Salesforce scalable across diverse organizational needs.

Stability

Salesforce Platform is highly stable, with users experiencing minimal issues. Reports indicate strong performance and reliability, with no significant bugs or glitches. Some find occasional slowness, but this doesn't impact overall stability. Few users face minor issues with specific apps, but these are generally rare. Regular updates address any concerns swiftly, ensuring the platform remains dependable. Users rate stability highly, often mentioning little to no downtime or crashes.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

13%

Government

10%

Manufacturing Company

Healthcare Company

Insurance Company

University

Educational Organization

Comms Service Provider

Real Estate/Law Firm

Retailer

Energy/Utilities Company

Construction Company

Non Profit

Legal Firm

Media Company

Wholesaler/Distributor

Transportation Company

Hospitality Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Outsourcing Company

Performing Arts

Consumer Goods Company

Logistics Company

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Learn more about Salesforce Platform

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.