SAP S/4HANA Reviews

Vendor: SAP

4.1 out of 5

106 reviews
95% willing to recommend

1,857 followers

What is SAP S/4HANA?

SAP S4HANA is an ERP (enterprise resource planning) system that uses sophisticated technologies including machine learning and AI. It is most commonly used to integrate and manage business functions and is an ideal solution for large enterprises. The platform includes supplier relationship management (SRM), customer relationship management (CRM), supply chain management (SCM), and product lifecycle management (PLM) functionality.

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SAP S/4HANA is the #2 ranked solution in top ERP solutions. PeerSpot users give SAP S/4HANA an average rating of 8.2 out of 10. Based on the analysis of the 106 most recent SAP S/4HANA reviews, the overall sentiment is positive, with a sentiment score of 6.6. SAP S/4HANA is most commonly compared to SAP ERP: SAP S/4HANA vs SAP ERP. SAP S/4HANA is popular among the midsize enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 38% of all views.

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Featured reviews

VARUN-JAIN

Associate Manager - Strategy and Transaction at Ernst & Young

S/4HANA implementation is always complex because you need to configure it to work with your infrastructure. SAP only provides the license, not hardware, but they will connect you with a partner like HPE or IBM. It's extremely costly if you ask for SAP to implement it, but you can deploy through some vendor like HCL, TC, Infosys, or Capgemini, and then you need to enlist a hardware partner. The complexity also varies by industry. If it's a small industry with $40 million of revenue annually, the business processes will be simple. However, deployment is tricky for heavy manufacturing, energy, etc.

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Hanif Shaikh

Co-founder & Partner at idiligence Solution

SAP S/4HANA is a highly compliance-oriented system. The solution provides real-time compliance and auditing from the financial and system perspectives. SAP's USP is that about 80% of customers in the market are using their solutions to run across different systems. Another USP of SAP is that the solution supports all the data across models with proper integration for each and every processes. There are no misalignments, ambiguities, or issues within the system for database transactions, business transactions, or reports when using SAP S/4HANA. The product is trouble-free, and it enables businesses to make faster decisions and run systems without errors in day-to-day business operations.

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PremkishanChourasia

SAP Cloud Infra Architect at Syngenta

The solution was easy to deploy. In our company, we faced challenges with the third-party add-ons and its compatibility with SAP S/4HANA. To overcome the compatibility challenge at our company we had to collaborate with third-party owners of specific add-ons to obtain a certified and functional solution or version of the add-ons. To obtain the aforementioned add-on versions our company had to wait for a prolonged duration which elongated the testing time for us. The deployment time of SAP S/4HANA depends on multiple factors. The deployment of the solution in our company's central finance department, as well as for all our vendors, took around 100 professionals, excluding the core users for business validations. The maintenance of the technical aspects of SAP S/4HANA has become easier than before.

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SAP S/4HANA mindshare

As of December 2024, the mindshare of SAP S/4HANA in the ERP category stands at 15.7%, up from 15.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerAnalyst reports

Type	Title	Date
Category	ERP	Dec 21, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 21, 2024	Download
Comparison	SAP S/4HANA vs SAP ERP	Dec 21, 2024	Download
Comparison	SAP S/4HANA vs Microsoft Dynamics 365 Business Central	Dec 21, 2024	Download
Comparison	SAP S/4HANA vs SAP Business One	Dec 21, 2024	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	21.5%	86%	104 interviews Add to research
PeopleSoft	4.0	2.6%	86%	82 interviews Add to research

Valuable Features

SAP S/4HANA offers powerful features like a user-friendly interface, fast reporting, and seamless real-time data integration. It excels in financial, material management, and HR functions. The Fiori UI enhances user experience with ease of navigation. Its in-memory database boosts speed and analytics. Comprehensive modules cater to diverse needs, improving operations efficiency. SAP S/4HANA provides robust customization and high scalability, offering industry-specific solutions with strong backend performance, making it a top choice for large enterprises.

"I would recommend SAP S4HANA because it is a known solution that is stable and widely used by customers, thus making it reliable."
"SAP S/4HANA is an integrated application, which is its greatest strength."
"SAP S/4HANA is an integrated application, which is its greatest strength."

Room for Improvement

SAP S/4HANA could benefit from enhanced user interfaces, improved integration with third-party applications, and better customization options. Fiori apps require tuning for a more intuitive experience. The cost is high and implementation complexity can be overwhelming. The need for more robust support and streamlined documentation is noted. Industry-specific solutions, especially in the food sector, would be valuable. Enhancements in AI, machine learning, and analytics are suggested for future releases.

"The initial setup was difficult, presenting challenges for users."
"The cost of their support services could be more affordable. It's currently an expensive proposition."
"The cost of their support services could be more affordable."

ROI

Organizations have seen good ROI from SAP S/4HANA, typically realized within three to five years. Savings arise from reduced hardware costs, integrated systems, improved compliance, and streamlined operations. While initial implementation may be costly, especially for those transitioning from an older ERP, in a greenfield scenario, substantial savings occur. ROI varies with organizational scale and tool usage. Long-term investments yield beneficial returns, as companies gain continuous updates and competitive advantages.

Pricing

SAP S/4HANA's pricing is often regarded as high, with costs influenced by various licensing models including subscription-based plans and user-count factors. While larger enterprises view the pricing as manageable, smaller businesses often find it prohibitive. The solution involves significant setup and maintenance costs, with additional fees for certain functionalities. Licensing complexities demand expert negotiation to optimize costs. Despite its expense, many companies consider SAP S/4HANA a valuable investment for its comprehensive capabilities.

"The tool's licensing is very expensive. They've changed their licensing model from the old ERP system to a new model using FUEs, which is somewhat better but still expensive."
"People concerned about the costs need to evaluate whether implementing this system is profitable."
"The tool's price can be reasonable for large organizations, but it might not be suitable for small organizations with a small number of users."

Popular Use Cases

SAP S/4HANA is used primarily for enterprise resource planning and business process management in sectors like manufacturing, finance, supply chain, and sales. Companies utilize it for tasks such as financial management, inventory control, procurement, and data analysis. With its cloud and on-premise options, it supports business operations, regulatory compliance, and real-time decision-making. Organizations benefit from its integration capabilities across various departments, enhancing efficiency and digital transformation efforts.

Service and Support

Customer service and support for SAP S/4HANA are generally viewed as good, with prompt responses and knowledgeable staff. However, some users suggest improvements in response time and specialized support. Support quality can vary depending on agreements, with options for upgraded service levels. While some appreciate local and international support, others note slow issue resolution. Overall, ratings range from satisfactory to excellent, with technical support often rated between 7 and 8 out of 10.

Deployment

SAP S/4HANA's initial setup varies in complexity. Some users found it straightforward with proper expertise, while others faced challenges, especially with customization and integration. Deployment time ranges from months to years, depending on business size and needs. Experienced users rate the setup easier, citing good documentation and support as helpful. Cloud implementations tend to be faster. Setup requires planning, and complexity depends on organizational requirements and existing systems.

Scalability

SAP S/4HANA demonstrates impressive scalability, being suited for businesses ranging from medium to large enterprises. Scalability depends on deployment methods, with cloud solutions offering greater ease. Many users highlight its ability to support thousands of users across various regions. Though highly scalable, cost and complexity can be concerns for smaller organizations. Overall, SAP S/4HANA's scalability is frequently rated highly, making it a preferred choice for growing enterprises.

Stability

Users generally find SAP S/4HANA stable, with several highlighting its reliability and robust performance, although issues arise due to implementation factors. Cloud versions face occasional connectivity problems. Customization poses challenges, impacting stability. Some teams report stability at 70-90%, while others rate it nine or ten out of ten. Patches and enterprise support help address issues effectively. Most agree that correct infrastructure ensures high stability and SAP's updates enhance reliability over time.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SAP S/4HANA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

38%

Computer Software Company

Manufacturing Company

University

Financial Services Firm

Retailer

Government

Energy/Utilities Company

Comms Service Provider

Healthcare Company

Construction Company

Real Estate/Law Firm

Wholesaler/Distributor

Media Company

Insurance Company

Legal Firm

Non Profit

Transportation Company

Pharma/Biotech Company

Hospitality Company

Performing Arts

Outsourcing Company

Consumer Goods Company

Logistics Company

Compare SAP S/4HANA with alternative products

Learn more about SAP S/4HANA

SAP S4HANA offers three different deployment options:

On-premises
Cloud
Hybrid

SAP S4HANA Features

SAP S4HANA has many valuable key features, including:

Customizable
ERP, CRM, SRM, SCM, PLM co-deployed
High throughput
Fast analytics and reporting
Smaller total data footprint
SAP HANA multi-tenancy
All data: social, text, geo, graph, processing
New SAP Fiori UX for any device (mobile, desktop, tablet)
Unlimited workload capacity
High-volume transaction processing (OLTP)
High volume real-time analytical processes (OLAP)
Service Management
Digital Boardroom Integration

SAP S4HANA Benefits

Some of the benefits of using SAP S4HANA include:

Speed: S4 HANA applications leverage speed, context, and data accessibility to ensure you can stay up to date with rapidly evolving technology.

Improved performance: With SAP S4HANA, you can plan, execute, or generate reports and analytics based on live data to increase performance.

Simplicity: SAP S4HANA’s whole infrastructure was designed with simplification in mind — from the management of the solution to the administration of the IT landscape. The solution serves as the digital core for business process simplification and enables the centralizing of hardware and network resources.

Cost effective: SAP S4HANA is a cost effective solution. It provides the ability to bring together all the analytical and transactional capabilities of a variety of systems in one location, enabling better decision making.

Reviews from Real Users

Below are some reviews and helpful feedback written by SAP S4HANA users.

A Mechanical Engineer at a construction company says, “It is a very powerful, highly customizable tool. The most valuable feature is that the reporting is fast. We can see the results from that in that our commissions come in fast. That is the main advantage.”

Another reviewer, a SAP Technology Manager at a financial services firm, mentions, "It is more or less a very, very smooth and seamless product. Day by day they are increasing their technology features and they are keen to resolve the issues. India has a complex business scenario and SAP is thinking about that and resolving the issues day by day. In terms of the features I have found most valuable, I don't think that there is any lack or any gap process-wise. SAP is a very good tool."

A Project and Service delivery Manager at a tech services company comments, "One of the most valuable features, which we used the most, was the FI module, for finance. It involved controlling, account receivables, account payables, and complete financial steering."

A Senior Architect at a construction company states, “The POD applications are very useful to us. There are a few POD apps which we are using for different business scenarios. They are quite interesting.” He also adds, “The initial setup is pretty straightforward. The documentation is very good. The solution can scale well. The solution is stable.”

SAP S/4HANA was previously known as SAP S4HANA.