SAP S/4HANA Reviews

There is a feature in SAP S/4HANA that is used by reconstruction companies. This feature allows the creation of different cost objects within the ERP. Instead of assigning costs to a single cost center or costing object, you can distribute costs across various aspects such as projects, work breakdown structures, activities, networks, and problem management. This flexibility enables the ERP to handle different cost elements within the organization.

It provides a 360-degree perspective of cost segmentation and tracking all cost elements within the organization. This includes materials, projects, human resources, and equipment. The integration with the public cloud and SuccessFactors is a new and intriguing development, making it possible to manage different aspects of the organization seamlessly as if they were part of a single product.

In SAP S/4HANA, an interesting feature is the quality inspection and delivery process within the ERP system. For instance, if there is a delivery for a project part that requires quality inspection and receives feedback from the customer, this can be recorded through the mobile application. The responsible person can visit the site, open the system using the mobile app, and add remarks and notes directly into the system without the need for paper or extensive communication.

Everything is automated and all information is collected and reflected in the system, providing a complete history of any project. This comprehensive approach ensures that SAP S/4HANA effectively meets the requirements of any construction contract, demonstrating SAP's excellence in this industry.

SAP S/4HANA offers two deployment options: the private cloud and the public cloud. The private cloud is a comprehensive solution. While it does require numerous approvals, it is a highly reliable product. However, when it comes to continuous improvement, the public cloud excels. My previous explanation focused on the private cloud. Medium-sized companies that cannot afford the private cloud often opt for the public cloud. However, the public cloud does not include all the modules available in the private cloud. Therefore, it is essential to enhance the module offerings in the public cloud.

For example, in the construction industry, companies needing advanced project systems often have no choice but to make a significant investment in the private cloud. SAP should invest more in expanding the features available in the S/4HANA public cloud. One area for enhancement is predictive analysis. SAP has developed solutions on the Business Technology Platform, including AI and machine learning products. However, there is still no packaged ERP solution that automatically delivers these features to customers.

It should provide better integration of AI products through the Business Technology Platform, providing storage and examples of best practices for various industries. Many customers are interested in AI but are unsure how to implement it within SAP applications. SAP, a reputable company, already has best practices, but it should expand its library to include more examples of AI applications. 

The solution is scalable. We have two companies, one have 150 users and the other habe 50 users using this solution.

Partners provide support and their cloud support is excellent. They respond immediately to requests. They have an integration process without delays and a customer interaction center. If we have any case requiring immediate support, we can call them directly and receive support promptly. You can schedule meetings with experts and easily make appointments. Additional chat support is available as well. The support challenge is already addressed and accessible, allowing for quick resolution of issues.

The initial setup of SAP S/4HANA is moderately complex, but there are not many use cases, especially in the Middle East. 

For the cloud solution of SAP S/4HANA, maintenance is not required. However, this is not the case for the on-premises solution, which does require technical support.

When you are using SAP S/4HANA for the construction industry, it is crucial to understand the specific needs and processes of construction companies, which are often based on the number of projects they handle. To effectively utilize SAP S/4HANA in this context, it's essential to explain how the system can support and streamline business operations.

In the construction industry, projects typically begin with a tendering process where companies look for construction services. In terms of presales, a system like SAP S/4HANA is invaluable for planning opportunities by incorporating initial construction rounds and cost estimates to determine pricing. These processes can be efficiently managed through an ERP system.

Once a project is secured, a new project is created in SAP S/4HANA, and WBS is established. Integrating the ERP with CAD solutions that contain the project drawings is crucial for reviewing cost elements and budgets. Based on the budget, POs can be issued to vendors for materials, automating the procurement process.

Cost objects related to the WBS or network are tracked using fund management within the ERP system. Integration with SAP SuccessFactors is also important to hire and assign employees to specific projects, ensuring accurate tracking of progress and costs.

The system enables tracking project progress, completion percentages, and project costs. Reports comparing planned versus actual costs can be generated at any time. Project invoicing and planning are based on completion percentages and material consumption, as construction projects do not have regular invoicing. Instead, settlements are based on the completion percentage and material usage, allowing for accurate customer invoicing and cash collection.

Integration with service sheets ensures that customers can approve completed work. Once the work is confirmed, the system can automatically generate invoices and initiate the collection process. Additionally, the integration with tools like AutoCAD enhances the visibility and visualization of project completion within the ERP system, eliminating the need for external systems to track progress.

By leveraging SAP S/4HANA, construction companies can manage their projects more effectively, ensuring seamless integration of processes, accurate tracking, and improved financial management.

I recommend S/4HANA for various industries, except one. I cannot recommend it for that industry due to affordability concerns. However, for manufacturing, utilities, public sector, construction, and real estate, S/4HANA is the number one choice. But when it comes to the automotive industry, my recommendation is to go for Maxwell Dynamics.

Overall, I rate the solution a nine out of ten.

At our company, I have been using SAP S/4HANA for our clients in the goods and services industry for multiple purposes including store and network management. Our company has also developed custom models of SAP S/4HANA. I primarily use the solution to handle the integrations with any third-party services or assembling products for our clients. 

SAP S/4HANA has an excellent UI. Most of the solution's functionalities can be accessed through the COD propaganda. A COD portal can be configured easily using SAP S/4HANA, where the interface can appear as a website with a PI enrolled. Every functionality can be integrated into an interface using the COD of SAP S/4HANA. 

The solution overall provides a user-friendly interface. 

The solution users of a company should focus on the data warehouse or data retention management; otherwise, SAP S/4HANA can incur huge costs.

I have been using SAP S/4HANA for four years. 

It's a stable solution because of the usage of power hardware from IBM for on-prem projects. 

At our company, we have found the product to be scalable when we installed the production on multiple nodes where auto cluster and failover features remain enabled. 

At our company, we reach out to customer support very frequently for daily issues. The customer support team is responsive enough and I would rate them a nine out of ten. But my rating is mostly based on the response to high-priority product enrollment issues. For any medium or low-priority incidents, I would rate the customer support differently, probably six out of ten. Thus my overall rating is seven out of ten for customer support. 

Neutral

I found the initial setup process of the solution quite simple due to my experience working with multiple database tools. 

SAP S/4HANA is an expensive solution. 

I have worked witha few competitor CRM products of SAP S/4HANA. Unlike other solutions, which run on traditional databases, SAP S/4HANA has an in-memory database that makes it operate faster. 

SAP S/4HANA has enhanced performance by handling huge chunks of data, given that regular optimization is implemented on the database layer. SAP S/4HANA is an in-memory solution, so size optimization is required. If a large database is used, the solution's memory cost also reduces. 

The solution can be used in an Octane. The functionalities of the product remain optimized to some extent from first usage. I would rate the solution a nine out of ten. I primarily work with database fetching with SAP S/4HANA whenever a need arises to export data and visualize using multiple other integrated tools. Integration of large databases in  SAP S/4HANA is easier than any alternative databases. 

I have integrated other SAP tools with the solution and the process was quite effortless due to the CPIC communication protocol.  

I mainly use it for finance activities like FICO, SD, etc.

Compared to other systems, it is more customer-friendly and time-efficient. It is easy to operate and understand. The reports and solutions provided by SAP HANA are excellent. I have worked with different software, but SAP HANA stands out due to its quality and functionality. It also offers extensive customization options for reports, making it user-friendly for partners, customers, and stakeholders at all levels.

As a finance professional, I appreciate the user-friendly interface and time-saving features. We can easily access reports and other information. So, it reduces the need for manual work. 

If I input data correctly, everything is available in the system, which allows me to generate reports effortlessly and present them to management. This saves a lot of time.

As an end-user, I find that working in SAP is efficient and resolves issues. We can easily access reports and information, reducing manual work. This is a major change in SAP.

SAP S/4HANA's Fiori UI: 

I've been working with Fiori for years. We have thousands of users at the front-end level, including stores and distribution points. Many of these people lack technical knowledge or experience with SAP. Introducing Fiori with its tiles made their lives easier and simplified SAP for many. With Fiori tiles, there's no need to memorize key codes or complex procedures.

Since employees keep changing in any company, especially front-end. So, SAP made it easier for new employees to learn and be trained quickly. There's no rocket science in Fiori; everything is user-friendly. With minimal training, we can teach them what's available in Fiori. Everything is accessible through tiles. Fiori is especially beneficial for front-end and average-level employees due to its ease of access. Just one day for training, and they could work with it.

There are areas for improvement. SAP needs to consider both global and regional requirements. For example, India has unique tax implications and regulations. They shouldn't have to rely on extensive customization for basic things because the standard features don't align with India's needs. 

More standardized features tailored to India or Indian customers and partners would be helpful, especially concerning tax regulations.

For example, India has different income tax rules [GST], but many things are not standardized in SAP. SAP broadly focuses on the global requirements of the top ten countries and may not prioritize India's specific rules and regulations. If they consider these and include them as standard features, it would be easier for customers in India to implement SAP quickly.

So SAP should consider tax parameters for India.

I have around seven years of experience with this product. 

I would rate the stability an eight out of ten. 

I would rate the scalability an eight out of ten. 

Currently, we rely on two or three tools to get things done. By moving to S/4HANA, we plan to consolidate these into one tool, that will increase efficiency and eliminate the need to depend on multiple tools. This is a major improvement we see in SAP. 

So, the management made the decision to switch to SAP. This was a brilliant move for the system, finance, and all departments. It will resolve at least 50% of our current technical issues.

Personal experience: 

I personally have experience with Oracle Financials and Microsoft Navision. I have almost 18 years of experience working in different software areas, primarily with SAP, Oracle, and Microsoft.

I worked with an initial version of SAP in 2008. It was less user-friendly than the current version. S/4HANA has many customizations and new features that make it easier for front-end users.

I would rate my experience with the initial setup an eight out of ten, with ten being easy. 

Deloitte is the partner integrating SAP in the current company. The process is ongoing. It is yet to go live in the production environment. 

The deployment is a lengthy process. It normally takes a week.

There is a ROI. 

Overall, I would rate it an eight out of ten. 

My recommendation: Consider the size of the organization, its requirements, and future plans before deciding to use SAP S/4HANA.

The tool has improved our company's financial processes as it gives us a systematic way to look at data. Based on the analytics offered by the tool, users can judge if they want to spend money on something or not. Based on data or analytical data from ERP, you can easily make judgments, like whether you want to purchase something commercially or not. With the tool, we can see the transactions and everything in one place.

SAP offers very good ERP software. As ECC is into SAP HANA, SAP has already improved it, and now SAP is in the process of going with RISE with SAP. Everything has already been captured in the tool, and everything is as per the worldwide industry standard process, and the ERP solution is something that is based on it.

The tool's high cost is an area of concern where improvements are required.

I have experience with SAP S/4HANA.

It is a stable solution. Stability-wise, I rate the solution a ten out of ten.

It is a scalable solution.

Around 200 to 500 people use the tool.

If you divide the workload between the projects and clients, then it can definitely be very costly. If your organization is not more than 10,00,00,00,000, I would say it is not okay to go with SAP S4/HANA.

For technical support, we are dependent on the consultants only.

I cannot say whether the product's deployment process is complex or straightforward, as it depends on the company where it is being deployed.

The solution is deployed on the cloud.

A minimum of ten to fifteen people are needed to deploy and maintain the tool.

The solution can be deployed in five to six months.

A company's resources can't deploy the tool. You need specific people to deploy the tool. It's not a person but a team you require to deploy the tool. Consultants are needed to help one deploy the tool.

The ROI part cannot be judged, and it is something that is based on how much a person uses the tool. If your company is small, but when it comes to process orientation, the ROI is always good. ROI is not dependent upon the size of a company.

The tool is expensive.

SAP S/4HANA is a very decent product for our main business. My company is into mining and production. The tool is a process-oriented product. If you train people, then the product is very likely to be used, and it is defined as a tool that offers a systematic industry standard process.

Speaking of whether the tool has significantly increased our company's operational efficiency, I would say that it would be an injustice in areas like manufacturing, material movement, HR, production planning or quality assurance since each and every part is connected with each other.

The real-time analytics capability impacts our decision-making process and can be very quick if you have the right data. With just a few clicks, you can get everything.

The tool's Fiori UX has improved user suggestions, productivity, processes, and real-time data in our company.

I recommend the product to those companies that have a capital of 10,00,00,00,000.

SAP S/4HANA is a good product, provided it is used in a proper and realistic manner. Training is also required for the tool's users. You may go for SAP S/4HANA, but you need to decide if, as per your company's costs, you don't mind spending too much money or if you are capable of spending some money. You can take any ERP solution since there are many solutions available nowadays. SAP is very expensive, I feel.

To those who want to buy the product, I would say that they need to prepare a plan and should ensure that they have the right people to deploy the tool and create a strategic planning process, after which the process of choosing the right consultants should be carried out. The right consultants are the people who feed with the fact that the deployment processes carried out are done for life long. It is not possible to stop anything midway.

I rate the tool a ten out of ten.

My general opinion of SAP S/4HANA is that it is a simplified and faster application. It is robust, with embedded analytics and an inbuilt native mobile app, eliminating the need for a front-end application. I believe that the tool is one of the leading ERPs. Its architecture, security, user experience, and database performance are fantastic. I have not seen any other ERP that can compete with it.

Only SAP payroll products can handle data management in IT and HR, processing millions of payrolls monthly for big organizations. S/4HANA payroll can manage massive volumes of data, process payroll in minutes, and provide outcomes. Other applications cannot process more than 4000-5000, but SAP S/4HANA payroll has been proven for 30-40 years.

The tool's most valuable feature for our operations includes its finance, sales and distribution, procurement, and time management applications modules. It supports various industries with specific solutions such as oil and gas, student life cycle management for education, IS retail for retail, IS agriculture for agriculture, and chemical solutions for the chemical industry. Additionally, it offers SAP Media. Essentially, S/4HANA provides solutions for any industry and business.

The solution offers real-time analytics. The user interface, Fiori, is excellent. Fiori replaced the SAP NetWeaver portal and serves as the front end. It's a very solid front-end application that allows extensive customization and extensions. You can tailor it to your needs, making it a robust application.

User adoption has been smooth with Fiori. We have various methods for adopting the application, such as SAP Build Work Zone and SAP Fiori Launchpad. Fiori provides a simplified user experience. For example, creating a sales order involves minimal fields and is straightforward. Users don't require training to use the applications as they are user-friendly, similar to downloading and using a mobile app. Any technical changes are managed by the IT team, but overall, the adoption is very easy for users.

Integrations are made very easy with S/4HANA, so you don't have to struggle much. However, we face timelines, cost, and budget challenges. We are confident in customizing and delivering requirements if something is impossible as part of the standard. There are situations where certain features are not available in other platforms like SuccessFactors, which can lead to challenges in implementation. However, with the product, we have confidence that we can provide value-added solutions and deliver them, even if there are some limitations compared to on-premises or cloud solutions.

The tool's accuracy is 99.9 percent. 

S/4HANA is like a ready-made suit, but it could be improved by adding more customization options, such as different colors and attractive themes in Fiori. From a functionality standpoint, there's always a workaround solution, and we've been working on SAP for the last 18 years.

I expect more functionalities related to cloud applications and integrations with third-party applications in the next release. Given the complex architecture and data storage in the SAP database, simpler plug-and-play integration methods would be beneficial. While SAP S/4HANA currently ranks second in cloud comparison integration models, easier integration methods would be a valuable improvement.

I rate the tool's stability a ten out of ten.

The solution's pricing depends on customers and how much discount they can get. However, the list price is expensive. 

I rate the overall product a ten out of ten. 

I use the solution in my company to pay for procurement, finance, and asset management, and we use all its modules across the board for everything.

I think the tool is very good for large organizations, and to handle large volumes of data that is used while being user-friendly. The documentation and storage procedures and other things are clearly defined for end users.

There is a need to improve the migration process.

I think that clearer guidelines on implementation for faster data migration need to be improved a little bit, as transforming the legacies to SAP S/4HANA is complex. When there are business requirements, the business needs to work closely and understand that data migration and cutover activities need to be improved to meet the production goal.

I have been using SAP S/4HANA for more than five years.

Sometimes we have issues with the performance and other things, especially when you don't do proper testing and other things, or when you basically miss some of the cutover guidelines or steps in implementation and deployment, but we get good support from SAP.

It is a scalable solution.

I think if you go for public cloud, the solution's technical support is not great and I would rate it as a five out of ten. If you have a private cloud, I would rate the solution's technical support as a seven or eight out of ten.

Neutral

The product's initial setup phase's complexity or easiness is something that depends on many factors. If you have a very good SI and, you don't need to look at the setup process. With ClamSAP and SAP Cloud ALM, things are a lot easier now. Compared to old days when we used to use SAP Solution Manager 7.2, things have become a lot easier now with SAP S/4HANA and every year it is being improved.

Deployment is like a thorough cutover activity that needs to be studied. Data migration, configuration, code, and everything need to be cross-checked or double-checked, and some kind of production verification or technical verification needs to be done at every stage before moving to the next one, making it fairly complex and there are a lot of people involved in it. The aforementioned areas can be considered as the downsides of the tool when compared to Salesforce and other applications. SAP S/4HANA handles large volumes of data when compared to other applications.

The solution is deployed on private cloud, public cloud, and on-premises.

With ClamSAP and fast-track implementation guides, you can implement the tool in three months.

The tool's ROI is pretty good, but it takes a long time to see any returns on the investment. SAP systems are implemented to last, like, maybe twenty, thirty years. The ROI will come back, but you won't see any benefits in the near future after its purchase. It is a long-term solution that you implement and move forward for twenty or thirty years, and I think the return on investment is good. If you're going into SAP S/4HANA, it is not like there is a need to bring in the whole suite for your whole business and more on to SAP S/4HANA. The ROI is good.

It is an expensive solution. The tool's price can be reasonable for large organizations, but it might not be suitable for small organizations with a small number of users.

In supply chain management, my company looks into MRP, forecasting, stock forecasting, and everything, and then the management, specifically invoice management, for processing payments.

In the finance and accounting aspect, the tool does end-to-end accounting, budget planning, and forecasting. The tool also does postings, Cl. balance, reconciliation, and all that sort of stuff.

The tool has improved the efficiency of the business processes, and I think it provides the best in-built practices as a solution, readily available, and it can be easily customized to suit your business. Everything, like the end-to-end processes, are all predefined, and the best practice for the solution is available in the product during the setup, which is really useful.

With the tool, you have real-time data and time reports. It is not like it was in the past when it was in-memory, as it used to take longer to generate the reports. Now, it provides reports in real-time, so it is really good.

Real-time insights have impacted the decision-making processes since, I think, we will know when customer orders are coming in, and we can see the demand go up pretty quickly. In real-time, the management can make decisions about reordering, manufacturing, and production planning, which is a lot on a dashboard where it is tightly integrated and helpful in many areas.

For the migration process, there is a learning curve. The end users may have to be trained. The migration process has a lot of paperwork and manual activity that has become redundant, which is good and bad since the learning curve is now a bit high. People who are near to the system need to be trained, which is a bit of a downside, but in the long run, it is okay.

I suggest the tool to large organizations, complex businesses, multiple companies, or entities with hundreds and thousands of users and employees, as it would be good in such environments. In small organizations, I wouldn't suggest SAP S/4HANA.

As maintaining and changing the tool is very costly, I rate the solution a seven out of ten.

It has supported our client's digital transformation initiatives. There are two versions of S/4HANA: on-premise and on-cloud. We haven't seen many client use cases for the cloud version yet, mostly pilots and proof of concepts (POCs) on Azure. We sometimes convince clients to go for the cloud version for analytics purposes. 

However, 80-90% of the time, clients use the on-premise version. Clients run their entire enterprise on it, requiring customizations, which we help them with.

S/4HANA is an ERP system that connects to all other systems, even non-SAP ones. For example, S/4HANA talks with SuccessFactors, Salesforce, or Ariba. This integration allows it to serve as a single source of truth.

The finance module is the best thing. It integrates well with other modules, which makes it the best ERP available. This advantage comes from ECC, although new licenses are no longer being sold. Currently, S/4HANA is the one in use.

Views on real-time analytics in S/4 HANA:

It is a limited part. Real-time analytics is available to a certain extent, and the visualization is very good.

S/4HANA offers additional features like fuzzy search and duplicate detection. It even provides a percentage of how likely it is a duplicate based on defined parameters. These out-of-the-box features are helpful for users.

Customization capabilities: 

On-premise is completely customizable, but the cloud version has limitations. There are certain limitations of the cloud version for customization.

On-premise provides more flexibility. You can create custom code or change the entire process. For example, one of India based Oil & Gas major has built everything custom, even their configuration page is a custom SAP GUI. They have their own custom SPRO.

Similarly, every client needs some customization because:

• Terminology and processes differ slightly. You definitely need customizations for these two things. 
• Additionally, there might be extra requirements. Let's say you want someone to be notified when a purchase order is released. This also requires customization.

On-premise offers full flexibility for this, while cloud deployments have set limitations. These limitations are documented, and we have no choice but to comply. This can be a blocker for users who feel they have to accept what's offered, not what they need. This is a major concern for users considering the cloud version.

There are certain limitations of the cloud version for customization. The cloud version offers various deployment options. If it's managed by SAP, no changes are allowed. If the customer manages it, they can make some changes, but not drastically. There are limitations on the extent of these changes.

For the on-premise version, it's mostly there. However, there are certain things like the strict adherence to LOBs (Lines of Business). They don't always operate in isolation, and S/4HANA may not always be a perfect solution.

For example, material creation and vendor management are separate LOBs. But procuring materials happens from vendors, and those vendors also become entities in your system. Ideally, there should be a way to intermix these LOBs.

Currently, you have to use different T-codes for each, which makes sense, but there should be ways to integrate or cross-utilize them.

I have been using SAP S/4HANA since its inception; I have worked with almost all versions except the latest one released in 2023. 

It is quite stable, with no concerns. It offers flexibility and robust reporting out of the box.

On-premise scaling is excellent, but cloud scaling is intentionally restricted. If the same solution is accessed with different tenants, they can't change SPRO, and you're also expected to use SPRO. That's the model. 

However, the on-premise version is highly scalable, as demonstrated by India based Oil & Gas major, who has changed almost everything. This shows that it's scalable down to the code level, if needed.

For S/4HANA, I'd rate it an eight, slightly higher than the seven for ECC.

Positive

There are no close competitors to S/4HANA. Other ERPs exist, but they aren't at the same level. They are often considered "poor man's ERPs." So, no other tools currently compete with SAP S/4HANA.

Deployment refers to the cloud, while installation refers to on-premise. Both are straightforward, with numerous documents available and a supportive team that provides quick assistance when needed (if at all we need the support). It's easy.

For maintenance, there are two answers: on-premise is easy to maintain, while cloud is tough.

Cloud maintenance difficulties:

Even with managed services, even to make allowed changes involves SLAs (Service Level Agreements). Moving a transport, containing all changes, even a single comma, can take three days. It never happens within an hour. You have to wait one to two days to see changes reflected in your system. This is a major drawback, especially since moving a transport could be automated, considering SAP's flexibility.

SAP's licensing and pricing model is quite flexible. They offer both a floating license model and an agent model, focusing more on the latter. It depends on the number of licenses and users.

In some cases, they also offer seat-based pricing. For example, 50 seats can be used by either Kumar or Michael, or one seat can be shared by Kumar and Michael across shifts. They have a flexible model and the price is also flexible.

For instance, if it's 10 or 20 licenses, there might be a lump sum, but for 100 licenses, they offer a better price. They are flexible in that sense.

Overall, I would rate the solution a nine out of ten. S/4HANA could gain a larger market share if they extend their SAP model pricing to smaller companies. Currently,  S/4HANA focuses on an agent-based model for larger companies. If they were willing to offer an SAP model, they could secure more deals.

Smaller companies often have a rotating workforce, so allowing the same license to be used by different people at the same desk would be more appealing. This flexibility could attract more users to opt for S/4HANA.

SAP S/4HANA is used for business applications. At our company, we have implemented the solution across nine modules which include CO, SD, MM, HCM, PM and more. 

In the past few years, there have been drastic changes in application environments; the SAP Fiori apps with numerous dashboards and KPIs provided by the solution help our organization adapt to the industry transformations. The SAP Fiori apps of SAP S/4HANA assist in decision-making processes. 

The SAP Fiori apps can provide an excellent and comfortable user experience. The aforementioned SAP S/4HANA apps can be integrated easily with almost any portable device so that POs and business documents can be approved on the go.

The classic interface of the solution and the configuration at the back-end or at the consultant's end needs improvement. 

I am a user of SAP S/4HANA. 

I would rate the stability an eight out of ten. SAP S/4HANA offers impressive stability and functions well without any errors. 

I would rate the scalability of the solution a seven out of ten. The product is majorly for enterprise-level customers and offers great scalability. The classic application feature of the solution needs drastic improvement, but the SAP Fiori app already provides all the advanced features. There are more than 100 users of the solution in our organization. Our company uses SAP S/4HANA, majorly for large enterprises. 

As part of our company, we engage with technical support as consultants and a response is obtained in three to four hours. The response time of technical support should be improved by the solution provider. Whenever certain business operations cease in our organization, we seek immediate support from SAP, but it's not available presently. I would rate technical support a six out of ten. 

Neutral

At our company, the previous legacy software was not supporting us with reporting features and did not facilitate business operations. The software was developed using old technologies, and our company management division was expecting a top-tier solution with dashboards, analytics, and KPIs to rebuild the business operations; this was the reason why our organization shifted to SAP S/4HANA. 

The initial setup of SAP S/4HANA is difficult as, for every module, a dedicated consultant is required. For instance, if you need to implement nine modules, nine individual consultants are required to configure the product. In addition to the aforementioned team, a technical professional will also be needed. I would rate the initial setup a four out of ten. 

Our company had the target to deploy the solution in ten months, but it took sixteen months. For the deployment process in our organization, we used the ASAP methodology for implementation, and it was completed in five phases. The phases include preparation, BTP, business grouping, realization, final preparation, going live, and lastly, the after-implementation phase.

It's quite an expensive solution because multiple hardware resources are needed. A large investment must be made in hardware and software applications to use SAP S/4HANA. I would rate the pricing an eight out of ten. Small and medium businesses usually won't be able to afford SAP S/4HANA. I believe the standard licensing price remains fixed for the solution without additional costs. 

The implementation process of SAP S/4HANA needs to be well-planned in advance and all the required professionals need to be aligned. The expertise of the deployment professionals, consultants and deployment partner is a major factor in SAP S/4HANA deployment as the process often involves transformation from a legacy system to a top-tier solution. I would overall rate the solution an eight out of ten.