We use it for the internal SAP database, for the information, multiple portfolios of products of SAP. It addresses the issue of managing extensive data resources.
Its analytics capabilities are valuable as they enhance data analysis and insights
Pros and Cons
- "Its analytics capabilities are valuable as they enhance data analysis and insights."
- "I would recommend SAP S4HANA because it is a known solution that is stable and widely used by customers, thus making it reliable."
- "It could be improved by focusing on user-related challenges, as end users might face certain difficulties."
- "The initial setup was difficult, presenting challenges for users."
What is our primary use case?
What is most valuable?
Its analytics capabilities are valuable as they enhance data analysis and insights.
What needs improvement?
It could be improved by focusing on user-related challenges, as end users might face certain difficulties.
For how long have I used the solution?
I worked with SAP S4HANA for two years.
Buyer's Guide
SAP S/4HANA
January 2025
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Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?
The stability can be rated as eight out of ten.
What do I think about the scalability of the solution?
The scalability is also rated at eight out of ten, indicating good scalability.
How are customer service and support?
The quality of technical support from SAP can be rated as eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was difficult, presenting challenges for users.
What about the implementation team?
The implementation was handled by a third party, and we did not perform it in-house.
What was our ROI?
We have observed a good return on investment, with calculations based on a five-year ROI plan. Most cases have shown positive returns.
What's my experience with pricing, setup cost, and licensing?
The pricing of SAP S4HANA is high, however, it's higher compared to similar peer solutions.
What other advice do I have?
I would recommend SAP S4HANA because it is a known solution that is stable and widely used by customers, thus making it reliable.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Nov 26, 2024
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Practice Head at Panfish
Helps us provide customers with better visibility, forecasting, and smart data for decision-making, but the pricing should be more flexible
Pros and Cons
- "We leverage the finance and add-on modules of SAP S/4HANA, including Alibaba integration, CRM integration, and production planning. These features are highly configurable and provide excellent visibility into our systems. While I appreciate the introduction of in-memory computing as a feature, I haven't had the opportunity to delve deep into this feature."
- "It would be beneficial if the pricing structure could be made more flexible and adaptable to suit the needs of different organizations.Besides this the scalability also needs consideration improvement. I believe support could be improved by providing more specific and detailed answers rather than generic responses."
What is our primary use case?
We've integrated SAP S/4HANA into our implementation projects for customers, not internally. We use SAP S/4HANA for real-time analytics and decision-making.
How has it helped my organization?
It helps us provide customers with better visibility, forecasting, and smart data for decision-making. This streamlines our business processes, enhancing operational efficiency, saving costs, and providing a 360-degree view of our business processes.
What is most valuable?
We leverage the finance and add-on modules of SAP S/4HANA, including Alibaba integration, CRM integration, and production planning. These features are highly configurable and provide excellent visibility into our systems. While I appreciate the introduction of in-memory computing as a feature, I haven't had the opportunity to delve deep into this feature.
What needs improvement?
It would be beneficial if the pricing structure could be made more flexible and adaptable to suit the needs of different organizations. Besides this, the scalability also needs improvement.
I believe support could be improved by providing more specific and detailed answers rather than generic responses.
For how long have I used the solution?
I have been using SAP S/4HANA for the past six years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
The scalability could be made easier. While it's theoretically scalable, there are practical challenges and complexities that could be addressed for better flexibility and scalability.
How are customer service and support?
The technical support needs to improve.
How would you rate customer service and support?
Neutral
How was the initial setup?
The installation is not very simple, rather complex and dependent on the systems. The maintenance can be challenging due to frequent product changes and a lack of subject matter experts for quality support. It's essential to have a strategic approach to understand product changes before implementing them to ensure stability.
What other advice do I have?
SAP S/4HANA has its pros and cons like any other product. It offers a lot of features, particularly the robust finance module and supply chain capabilities. However, there are areas like HR processes that could use improvement. Overall, it's a good product that competes well based on factors such as pricing, flexibility, scalability, and configuration options. I will rate it seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Last updated: Jun 6, 2024
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SAP S/4HANA
January 2025
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Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
BI Analytic at Uac Of Nigeria PLC
An analytics platform used to enhance data analysis and optimization processes for businesses
Pros and Cons
- "The ability to optimize performance by allowing both data transactions and analytics on a single platform is particularly valuable."
- "The platform could improve by simplifying the analytics processes, which currently require significant preparatory work outside the platform."
What is our primary use case?
SAP S/4HANA is primarily employed for data analysis and analytics. It involves engaging with data within the platform to perform analytics and generate insights, focusing on optimizing data collection and analysis at the database level.
What is most valuable?
The ability to optimize performance by allowing both data transactions and analytics on a single platform is particularly valuable. This dual capability enhances the efficiency of data handling and analysis, making it a crucial feature for effective data management.
What needs improvement?
The platform could improve by simplifying the analytics processes, which currently require significant preparatory work outside the platform. This aspect can be cumbersome and detract from the otherwise streamlined experience.
I would like to see the inclusion of more integrated tools that allow for direct analytics and calculations within the platform itself. This would reduce the need for extensive data preprocessing, which is currently a necessity.
For how long have I used the solution?
I have been using SAP S/4HANA for six months.
What do I think about the scalability of the solution?
SAP S/4HANA is highly scalable, particularly due to its model-driven development approach, which allows for efficient data integration and analysis as our needs grow.
How are customer service and support?
The solution's deployment is still in the development phase, and we have yet to go live. Therefore, I have yet to have the opportunity to require or evaluate customer service or support.
Which solution did I use previously and why did I switch?
Before adopting S/4HANA, I used SAP ECC and Tableau. The switch was driven by the need for more advanced features and the discontinuation of support for the older system.
How was the initial setup?
The deployment is still in the development phase.
What's my experience with pricing, setup cost, and licensing?
The solution might be expensive.
What other advice do I have?
The solution might be expensive, an important consideration for any organization looking to adopt it.
Overall, I rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jun 5, 2024
Flag as inappropriateDirector at ApON India
Simple to use functions, intuitive interface, and efficient database
Pros and Cons
- "I have been using SAP for more than 13 years and the new SAP S4HANA was not only a simple upgrade, they have made a lot of improvements. They have simplified a lot of the functions, the all-new interface gives users a better experience. The database itself is quite efficient in nature and it provides effective data queries. It is a good upgrade from the previous version of SAP R/3."
- "It is simple to implement SAP S4HANA. If you are already in this type of environment, then the transition is not very complex. However, if you do not then it can be difficult."
What is our primary use case?
SAP S4HANA is used as an enterprise resource planning solution.
What is most valuable?
I have been using SAP for more than 13 years and the new SAP S4HANA was not only a simple upgrade, they have made a lot of improvements. They have simplified a lot of the functions, the all-new interface gives users a better experience. The database itself is quite efficient in nature and it provides effective data queries. It is a good upgrade from the previous version of SAP R/3.
For how long have I used the solution?
I have used SAP S4HANA for approximately two years.
What do I think about the stability of the solution?
This solution is stable. The application runs on hardware and if you are using cloud architecture it is stable. However, there are too many factors to clearly say this solution is stable because it depends on the environment. For example, where are you hosting the solution and how are you accessing it can impact the stability. If one of these many factors is not suitable then the solution as a whole could be determined to be unstable.
How was the initial setup?
It is simple to implement SAP S4HANA. If you are already in this type of environment, then the transition is not very complex. However, if you do not then it can be difficult.
It does not matter what ERP you are using, whether it is Oracle, SAP, Microsoft Dynamics, or others, and even locally made or customized solutions, it is always the change management that takes all the effort. It is never technology that comes in between as the bottleneck because whatever technology you choose, configure, design architect, it does the job. The issue is the mindset of people, how to change people, how to train them, how do you make them efficient, how they will become more fluent and adapt to this change? That is the challenge, it is never technology that falls in place as a bottleneck.
Which other solutions did I evaluate?
I have evaluated Oracle, Microsoft Dynamics, SAP, and other solutions.
What other advice do I have?
When trying to improve, you either implement something new and then try to improve your internal process, or there is a change in business, market, product, or scenario altogether, or maybe a merger equation that you need something which is not there. It is always a gap between the demand and supply and that is the reason the flow happens. Otherwise, if everything is saturated, then it becomes fully stable, there is no need for any movement or change anywhere.
There has been a lot of changes in businesses recently with COVID, the entire way we do business has changed from the way we used to do business earlier. For example, in a manufacturing company, they could have had everything configured in a certain way, and then suddenly no one was able to attend the offices or building. This pandemic has placed a lot of restrictions and yet you have to manage everything, such as productivity, people, and their time. There have been tremendous changes over the past year and a half. If you look at any supply chain or any transport company, there is a change in requirements, reporting, monitoring, and objective analysis of each and every function. It is a process that is going on that will transform the industry, the outlook, the way of we are going to be working with people. Operations are shifting from a physical presence to remote working and virtually managing. Time, demand, and businesses keep changing, and then the software and different upgrades, functionality, will change too.
I am completely agnostic to any particular solution or vendor. My advice is if you choose SAP, Microsoft, Oracle, or another solution, all of them are equally good. They can be configured and can be customized. There is never a one size fits all solution, you will have to find what solution fits your particular business and use case. One solution might be the best for one type of use case but not work well in another.
I rate SAP S4HANA an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Director at a retailer with 1,001-5,000 employees
Has industry-specialized modules like retail, hospitality, and manufacturing
Pros and Cons
- "The core accounting model is robust, so we don't have any issues with it. It has industry-specialized modules like retail, hospitality, and manufacturing. Many industrial-specific modules are very helpful. It's a very robust, reliable, and simple-to-use product. In my experience, it's straightforward."
- "I would like to see improvements in the graphical user interface and core modules in SAP S/4HANA. Even after 20 years, there haven't been developments in these areas. The purchase order, sales order, and core modules like CRM have remained unchanged. The financial data and modules have also stayed the same. Fiori is available but hasn't brought many changes to the core modules."
What is our primary use case?
We use the solution as an ERP system for our retail operations and manufacturing.
What is most valuable?
The core accounting model is robust, so we don't have any issues with it. It has industry-specialized modules like retail, hospitality, and manufacturing. Many industrial-specific modules are very helpful. It's a very robust, reliable, and simple-to-use product. In my experience, it's straightforward.
From a benefits perspective, the main advantage that SAP S/4HANA brings to our organization is that we can have one system for everything. It is used for retail, distribution, and manufacturing engineering. Having a single system allows us to meet our total requirements.
What needs improvement?
I would like to see improvements in the graphical user interface and core modules in SAP S/4HANA. Even after 20 years, there haven't been developments in these areas. The purchase order, sales order, and core modules like CRM have remained unchanged. The financial data and modules have also stayed the same. Fiori is available but hasn't brought many changes to the core modules.
I'd like to see more features in the core ERP module to make it affordable and manageable for small and medium-sized companies. Big companies can handle additional modules like CRM, but smaller businesses struggle to afford and maintain these.
The solution's implementation cost is high.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
The solution is easy.
What do I think about the scalability of the solution?
Our current number of users for the product is 200, but it will increase. We have it implemented across multiple locations and departments. Our environment spans different countries with various currencies and services. For example, we operate in Bahrain, Oman, Qatar, and Kuwait, each with its own SAP instance and currency. The solution is easy to scale.
How are customer service and support?
We have support from an internal team as well as SAP. Its support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The tool's deployment is easy.
What was our ROI?
The product's ROI is good.
What other advice do I have?
I rate the overall product a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jun 24, 2024
Flag as inappropriateIntuitive platform with an interactive interface, reliable, and fairly priced
Pros and Cons
- "The most valuable feature is the inbuilt standards included in SAP that customers can adopt easily. Also offers to customize it based on the specific requirements."
- "I would like to see the AI included to help from a data standpoint."
What is our primary use case?
SAP S4HANA is a product that can be used for any hyper-scale, such as AWS, Google, or Azure. It can even be used on-premises.
SAP S4HANA is part of an Intelligent Enterprise and the solution is used for various things.
What is most valuable?
The most valuable feature is the inbuilt standards included in SAP that customers can adopt easily. It can be customized based on the specific requirements.
It has evolved over time with the feedback provided by various customers.
Another benefit is in the delivery, it offers an explorative approach to simplify it for the customer.
As an end-user, this solution offers what is needed.
The dashboards are great. The platform is very intuitive, and in terms of communication, the interface is very interactive.
What needs improvement?
The initial setup could be simplified. It needs improvement.
I would like to see the AI included to help from a data standpoint.
For how long have I used the solution?
I have been working with SAP S4HANA for more than six years.
I am using the latest version.
What do I think about the stability of the solution?
It's a reliable solution from a technical and business standpoint.
What do I think about the scalability of the solution?
It's a scalable solution. In terms of the number of users that are using it, it scales well.
The range of customers who use this solution can be from less than 100 to more than 3,000.
SAP S4HANA can be customized to be very scalable. It can be adapted for large enterprises.
In our organization, our customers are from medium enterprises to large-sized companies as well.
How are customer service and technical support?
SAP supports this solution well when there are any bugs or glitches in the solution.
Initially, we had a hiccup. We contacted technical support, they were supportive and helped resolve the issue.
Which solution did I use previously and why did I switch?
I am not using an alternative ERP.
How was the initial setup?
Depending on various factors, the initial setup can be completed in as little as six to nine months or it can take as long as one and a half to two years.
The initial setup can complex.
What's my experience with pricing, setup cost, and licensing?
Licensing works on a subscription model for the cloud version and it's a one-time fee for the on-premises version.
We are happy with the pricing because it is dependant on the number of users who are using the solution.
I feel the pricing model is fair. It is also very flexible.
What other advice do I have?
I would definitely recommend this solution to others who are interested in using it.
This solution is suitable for small to large enterprise companies and can use the pricing model.
They can adopt the solution in less than a month and use the standard that SAP offers.
I would rate SAP S4HANA a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Technical Lead at a manufacturing company with 10,001+ employees
Improved efficiency with strategic decision support and ongoing migration challenges
Pros and Cons
- "I find the easy transformation and the good app to be very valuable."
- "The insights given help us make strategic decisions."
- "Scalability is somewhat of an issue."
What is our primary use case?
All our warehouses are manufactured. We are using it quite extensively. We are on a program that we are doing within the company.
What is most valuable?
I find the easy transformation and the good app to be very valuable. The computing capabilities are nice, and the analytics are good. The insights given help us make strategic decisions.
It's been more than three or four years that HANA has started to enable us and has helped make our system more efficient, faster than the traditional ECC that we had, exceeding Cisco.
What needs improvement?
We are already in touch with SAP, excluding them as inputs.
For how long have I used the solution?
I have used the solution for more than three or four years.
What do I think about the stability of the solution?
SAP has been handling stability. We are doing an upgrade as well.
What do I think about the scalability of the solution?
Scalability is somewhat of an issue.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
We have used many different solutions.
What other advice do I have?
It is efficient and has been a transformational journey. It's a long journey and a mindset change.
I would rate the overall product as eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 26, 2025
Flag as inappropriateOwner at Slim
Stable solution but lacks a native cloud solution
Pros and Cons
- "It is a very scalable solution. We have enterprise-level businesses using this solution."
- "The customer service and support are average. There is room for improvement in response time."
What is our primary use case?
Customers reach out to me when they have challenges related to licensing and contracting costs associated with it.
What is most valuable?
Customer choose this solution because they want to transition away from Oracle or because they are compelled to go for SAP.
What needs improvement?
Oracle has its own data center, hardware, virtualization layer, and database. They offer a complete solution, which SAP currently can't match. This is a weak point in SAP's proposition.
For how long have I used the solution?
I have been using this solution for the last 20 years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a very scalable solution. We have enterprise-level businesses using this solution.
How are customer service and support?
The customer service and support are average. There is room for improvement in response time.
How would you rate customer service and support?
Neutral
How was the initial setup?
It is easy to install. Our clients deploy it on the cloud or on-premises.
What's my experience with pricing, setup cost, and licensing?
It's quite expensive. However, it can be expensive to maintain the solution.
The licensing varies because I serve multiple customers, and there isn't a one-size-fits-all solution. There are additional costs for technical support and consulting
Which other solutions did I evaluate?
I have a background in Oracle, I'm making a few comparisons between Oracle and SAP. I fully understand SAP's strategy to move their customers to S/4HANA. However, when we consider the developments in ERP suites in the cloud, especially Oracle's approach compared to SAP's, I lean more towards Oracle from a solution perspective. Oracle provides a native cloud solution that integrates everything seamlessly.
On the other hand, SAP, especially if you're using the right solution, essentially involves deploying older on-premises SAP software on a hyperscaler, which we refer to as a "cloudified" solution. This, in my opinion, isn't as strong in the overall proposition.
What other advice do I have?
I would recommend thoroughly evaluating other options and ensuring a clear understanding of the associated risks and costs before making a decision.
Overall, I would rate the solution a six out of ten because there is always room for improvement and SAP lacks a native cloud solution.
Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
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