I have two major clients for SAP S/4HANA. The first is in the UAE, using real estate modules, and the second is US-based, CVS or Century Business Solutions. In the US, the solution handles all customer-related activities like sales orders, accounts receivable, accounts payable, and refunds, integrated with both mobile and web apps. For the UAE client, it manages real estate information, allowing customers to place orders and receive offers online via mobile and web apps. After customer confirmation, it facilitates contract agreements and integrates finance and accounts-related information.
Senior SAP Technical Consultant at Tallimax Consultancy
Provides OData services and processing power to offer real-time data processing and analytics
Pros and Cons
- "SAP S/4HANA delivers all essential possibilities to customers for various sections. In the current modern age, we use SAP for graphical outputs, reports, and smartphone accessibility. If users want to see financial outputs via diagrams, we use SAP by Design. For specific confirmations via mobile app or web app, we use few other applications. If users want only source forms and not hard copies, we use AR forms."
- "In my opinion, there's room for improvement in SAP S/4HANA based on customer requirements. The solution already includes advanced technologies like AI functionalities, but improvements can be made in areas like UI and pricing. For example, making the UI more user-friendly or reducing the cost could enhance the overall experience for clients and customers. The goal is to provide everything customers need with just one click, ensuring convenience and efficiency in accessing information and performing tasks."
What is our primary use case?
How has it helped my organization?
Clients share their requirements via emails, and if I have any confusion, I directly communicate with them through video or audio meetings using Google Meet or other resources. As a technical consultant, I handle both technical and functional aspects. We primarily use FSR forms, which clients deliver via email. We read and verify these requirements from the customers and strive to use standard functionalities to the fullest and implement the required functionalities directly using the standard system.
Regarding migration from previous system to SAP S/4HANA, it had no negative impact on business productivity as data was smoothly transferred using tools like BDCs and LSMWs. Data is crucial, and SAP S/4HANA easily integrates with previous systems, ensuring no errors or hurdles for clients.
What is most valuable?
SAP S/4HANA delivers all essential possibilities to customers for various sections. In the current modern age, we use SAP for graphical outputs, reports, and smartphone accessibility. If users want to see financial outputs via diagrams, we use SAP by Design. For specific confirmations via mobile app or web app, we use few other applications. If users want only source forms and not hard copies, we use AR forms.
The most advanced functionality in S/4HANA is the OData service. It's crucial because everyone wants to integrate third-party applications with SAP S/4HANA. SAP HANA uses advanced OData services, integrating with Azure HANA. We also use SQL services and Java security, allowing every language to interface with SAP, choosing tools specific for our requirements.
What needs improvement?
In my opinion, there's room for improvement in SAP S/4HANA based on customer requirements. The solution already includes advanced technologies like AI functionalities, but improvements can be made in areas like UI and pricing. For example, making the UI more user-friendly or reducing the cost could enhance the overall experience for clients and customers. The goal is to provide everything customers need with just one click, ensuring convenience and efficiency in accessing information and performing tasks.
Buyer's Guide
SAP S/4HANA
August 2026
Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,924 professionals have used our research since 2012.
What do I think about the stability of the solution?
In terms of stability, I have a good impression because when we meet all customer requirements, they are satisfied and find it reliable.
What do I think about the scalability of the solution?
I would rate the scalability of SAP S/4HANA as good, around eight out of ten. Our clients vary in size, ranging from small to medium to large enterprises, covering different levels of businesses.
How are customer service and support?
My experience with the technical support, is about a ten to twenty percent involvement on my end since I primarily handle technical aspects.
How was the initial setup?
My experience with the initial setup of SAP S/4HANA is quite easy, as I've been working with SAP for around nine to ten years. Regarding deployment time, it depends on the complexity of the requirements, ranging from a few days to a maximum of one month.
What's my experience with pricing, setup cost, and licensing?
As for pricing, it depends on the business size and flow. If it's a medium-sized business, it might seem affordable, but for larger businesses with complex processes, it could be considered expensive.
What other advice do I have?
If a client faced challenges with their previous system, I would directly communicate with them, understand the issue, and demonstrate how SAP S/4HANA can address specific reports or modules, ensuring around a ninety-nine percent success rate in resolving issues.
I would rate SAP S/4HANA a ten out of ten because of its seamless integration with third-party software and ease of use.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Practice Head at Arete Global
Access critical dashboards and reports in real-time, reduced implementation time and hardware-optimized for fast memory executions
Pros and Cons
- "The speed of executing reports has increased significantly. We no longer need day-minus-one business processing."
- "There might be some restrictions in the public cloud."
What is our primary use case?
It has been used across various verticals, including billing, sales, business, and pharmaceuticals. It has been implemented in different business verticals.
How has it helped my organization?
Apart from the core business processes, the performance has been drastically improved. The speed of executing reports has increased significantly. We no longer need day-minus-one business processing.
In the past, we had to extract, transform, and load data (ETL cycle), and only then would we get critical dashboards and reports the next day. Now, it's available in real-time data, within the same instance, on a single click. This is a major improvement.
Everything is available in S/4HANA. It's really good. There might be some restrictions in the public cloud, but in the private cloud, anything you can think of can be made available. That is the best part of S/4HANA.
What is most valuable?
S/4HANA stands for high-performance analytic appliance. 90% of activity is done on the hardware side, as it supports fast memory executions.
Initially, it was SAP ECC 6.0, but then they introduced faster execution processes and best practices for different verticals. It gives an advantage on top of what is being used across different businesses. They have introduced best processes altogether.
The implementation time has also been reduced drastically. We start by showing the customer the best practices and configurations. This is a major difference from before when we used to understand their "as-is" process and then design the "to-be" process.
Now, we get acceptance on the best practices early on and only do customizations where necessary. Most customers prefer this approach because they are changing their business to match best practices rather than us changing the software to match their business.
Additionally, there are public and private editions of the product. The private cloud is owned by the customer, giving them full control over customizations. The public cloud is controlled by SAP, which offers only best practices that customers accept, knowing they align with industry standards.
What needs improvement?
One disadvantage is the introduction of multiple products. In older versions, everything was in a single package. Now, we need separate licenses for different functionalities: S/4HANA Cloud for human capital management, SuccessFactors for talent management, and Ariba for procurement. For advanced components, we need S/4HANA for enterprise portfolio and project management.
Additionally, if we purchase SuccessFactors, we also need to add integration tools like SAP Cloud Platform Integration. So, it's like buying a basic bundle (starting from 65 or 25 FPUs) and then adding more components and integrations later, each with its own license fees. Essentially, they have changed the model to introduce multiple products with new license fees.
Everything is available and works well in S/4HANA. There might be some restrictions in the public cloud, but in the private cloud, you can make anything available.
For how long have I used the solution?
I am a consultant; we don't use it in-house. We work with SAP. It has been almost nine to ten years since we started with S/4HANA side.
What do I think about the stability of the solution?
The private cloud is 100% stable. The public cloud still needs some time; it's 90% stable, but 10% still needs enhancement.
Private cloud is ten out of ten, and public cloud is nine out of ten.
What do I think about the scalability of the solution?
It is a very scalable solution.
How are customer service and support?
The customer service and support are good.
How would you rate customer service and support?
Positive
How was the initial setup?
S/4HANA deployment is easier than previous versions.
Deployment time:
The deployment time depends on the complexity of the business.
For a public cloud implementation with standard business processes, it takes three to four months, with the fifth month for support.
For a private cloud implementation, it may take five months or more, depending on the customizations and configurations needed. The number of consultants and the complexity of the business processes are the most important factors.
Moreover, the maintenance is easier now.
Integration into existing infrastructure:
There are multiple options for integration depending on the products. For SuccessFactors, you can either use SAP Cloud Platform Integration (CPI) or the SuccessFactors Integration Suite.
In the Middle East, where I work, there's a government-mandated e-invoicing system that requires integration with S/4HANA.
Like Ariba, that also needs to be integrated. In this version, integration options have been expanded. Previously, it was only SAP Process Orchestration (PO) that handled integration, but now there are more options available.
What about the implementation team?
For a private cloud implementation, a team of eight or nine people: six consultants for the core modules, one basis consultant, one technical consultant, and one project manager.
For a public cloud implementation, the number of consultants is reduced to six.
What was our ROI?
ROI has multiple aspects. In the initial days with ECC, costly hardware with depreciation cycles was necessary. Moving to the cloud reduces those expenses. Within three to five years, ROI is very good.
Additionally, the need for data centers, DR sites, and skilled maintenance teams is eliminated, drastically reducing costs within five years compared to SAP ECC.
What's my experience with pricing, setup cost, and licensing?
It's expensive when opting for a private cloud but cheaper on a public cloud.
For private clouds, the price could have room for improvement. It is a bit on the higher end.
The license is subscription-based. The users can lock in licenses for three, five, or even seven years. The agreed-upon pricing on day one applies yearly for the chosen duration. This is available for all SAP products.
Clients don't have to pay extra for support, maintenance, or other things. So, the subscription includes everything.
What other advice do I have?
For S/4HANA, my recommendation is that finance is very strong. They have improved. SD (Sales and Distribution) in finance has been strong since day one, but now they have also improved the purchase cycle significantly. They have introduced multiple products like IBP (Integrated Business Planning), which has improved their planning for production and the entire manufacturing process.
Considering this, I would recommend S/4HANA Private Cloud as of now. SAP is working very hard on S/4HANA Public Cloud as well, so in one or two years, the public cloud might be the best option.
Overall, I would rate the product a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
SAP S/4HANA
August 2026
Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,924 professionals have used our research since 2012.
Technical Lead at a manufacturing company with 10,001+ employees
Improved efficiency with strategic decision support and ongoing migration challenges
Pros and Cons
- "I find the easy transformation and the good app to be very valuable."
- "The insights given help us make strategic decisions."
- "Scalability is somewhat of an issue."
What is our primary use case?
All our warehouses are manufactured. We are using it quite extensively. We are on a program that we are doing within the company.
What is most valuable?
I find the easy transformation and the good app to be very valuable. The computing capabilities are nice, and the analytics are good. The insights given help us make strategic decisions.
It's been more than three or four years that HANA has started to enable us and has helped make our system more efficient, faster than the traditional ECC that we had, exceeding Cisco.
What needs improvement?
We are already in touch with SAP, excluding them as inputs.
For how long have I used the solution?
I have used the solution for more than three or four years.
What do I think about the stability of the solution?
SAP has been handling stability. We are doing an upgrade as well.
What do I think about the scalability of the solution?
Scalability is somewhat of an issue.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
We have used many different solutions.
What other advice do I have?
It is efficient and has been a transformational journey. It's a long journey and a mindset change.
I would rate the overall product as eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at Pixel Studio PTY
Provides good integrations and used to manage inventory
Pros and Cons
- "The solution's most valuable feature is integration."
- "SAP S/4HANA is an expensive solution."
What is our primary use case?
The solution's use cases depend on the market in which clients use it. I usually work with manufacturing companies. They used the tool for manufacturing, using whatever they needed to implement SAP independently. Warehousing users use the solution to manage inventory. Both retail and manufacturing markets use warehousing, and that's another big area where the tool is used.
The main focus of moving from an old ERP to the solution is that the HANA database runs in memory and quickly answers questions. Since it's already in memory, reports need not be created after the data is loaded in the transactional tables.
What is most valuable?
The solution's most valuable feature is integration. You're still talking about modules, procurement, and business partners. All of these are different modules in SAP S/4HANA. Everything is connected easily because of the integration of the same database in the memory. It's already connected there. You don't need to change the view.
You can change the view from one perspective to another, but it's mostly the same thing. You are not jumping between modules in such a way that you are seeing the same data differently. Since you see the same database, you are not making mistakes when seeing the customer in procurement or inventory. You see exactly the same data because it comes from the same view.
Everything is integrated in that way. There are no more mistakes in the data not being updated. Every time you access something, it is already updated in real-time. From a business point of view, you see the same figure no matter how you access it.
What needs improvement?
SAP S/4HANA is an expensive solution.
For how long have I used the solution?
I have been using SAP S/4HANA for 10 to 12 years.
What do I think about the stability of the solution?
If there are no customizations, SAP S/4HANA is a very stable product.
What do I think about the scalability of the solution?
You can add more transactions, materials, customers, and vendors. Scaling the solution is not a problem because you are in a private cloud. You need more servers, but the system is prepared to work that way. The solution is more suited for medium to enterprise businesses. Some small customers want to have this kind of ERP, but the problem is that it is expensive.
How was the initial setup?
Without any changes, the solution's initial setup is easy. The process is very, very easy to implement. If there are changes, we need to recommend that SAP incorporate those modifications because they may be standard.
That is a long shot because SAP filters everything, as there are many customer requests. They filter them and implement only the ones they think are useful to everybody. Those modifications are taken into account for the next release. It's a problem for the customer if they need something that is not standard for SAP S/4HANA. If it is a standard for SAP S/4HANA, it's easy to implement.
I rate the solution’s initial setup ten out of ten.
What's my experience with pricing, setup cost, and licensing?
Some customers needing this kind of software don't consider the costs. They think about the profitability they can achieve with the solution's implementation. People concerned about the costs need to evaluate whether implementing this system is profitable.
It depends on the perspective. You need to consider whether this investment is enough to get you to what you are looking for. It's basically a market evaluation of what you are doing.
What other advice do I have?
With the solution's real-time analytic options, you don't need to use anything else. You already have the data in memory, and you can build any query to extract something that was hard to extract earlier.
The business process works fine because there are not too many steps now. Since everything is in memory, the processes are simpler than before. The business processes are cleaner because you don't need to go through too many steps to get the results done. You now have a 360-degree view of a customer.
Whether you are accessing the customer by invoicing or by a business partner, you get the view of these customers all around, and you don't need to jump between modules. Everything is now more easily integrated.
The first approach was to have this ERP implemented on-premises. Now, the solution is going to the cloud. The idea is to deploy the tool depending on the requirements of the customer or the client. The products are already built, and you don't need to do anything else.
You are accessing the solution in a way that is already customized for the customer. You don't need to do anything additionally. The ERP is already ready to be used. Then, you have hybrid implementations, partly in the cloud and partly on-premises.
Also, you can have everything on-premises but in a private network. So, it depends on the client's requirements. Everything can be done depending on the client's requirements, but the solution can be deployed everywhere.
Customers are currently looking to migrate from ECC into S/4HANA. The improvements or benefits will come from implementing S/4HANA. These customers are not so worried about how it is going to work because they want to do the initial migration. A lot of customers are doing that at this time, and it is a potential market for us as implementers on which we can rely for a long time.
SAP provides a module that facilitates migration from any system, not only ECC, to SAP S/4HANA. The idea here is to provide layouts already built. The customer or client only needs to populate this layout and then push it into the solution, which is easy. However, depending on the client, some things may not completely reflect what the customer or client needs. So, they need to do customizations.
Those customizations need to be done before in SAP S/4HANA, and then this special module for data migration needs to be modified. It could be totally different from what the standard SAP is doing. So, they need to do other programming to get this data loaded into specific modules being modified for that client.
The idea is to get the benefit of what SAP S/4HANA is offering. The idea is not to customize anything. However, we always have something that is not specific for a client and needs to be modified. The module itself is capable of modifying what is required. If you modify the tool too much, the next version will not be implemented quickly.
That's why the recommendation is not to modify anything. The processes already built into the solution are enough for any kind of market. However, if you are doing it, you need to comply with what SAP recommends. If the new version is coming, you can implement it quickly, or you will have issues like in the past. Heavily customized ERP systems are complex to migrate to the new versions.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at Lifestyle Services Group (part of Phones4U)
It helps save money since one can have everything under a single roof
Pros and Cons
- "It is exclusive to have SAP in your company. It is the best system in the world."
- "It is expensive to implement SAP in companies, making it an area of concern where improvements are required."
What is our primary use case?
Nowadays, I have been implementing SAP S/4HANA and I have managed areas like analysis and blue print. I have lately started off with the configuration of the system. I have made some SAP Fiori training programs for people with a few reports, but I must say that I am not a reporting specialist.
What needs improvement?
It is expensive to implement SAP in companies, making it an area of concern where improvements are required.
For how long have I used the solution?
I have worked with SAP S/4HANA for a year, but with SAP, I have eleven years of eleven years.
What do I think about the scalability of the solution?
Only big companies use the tool.
Which solution did I use previously and why did I switch?
I will be using SAP Signavio and SAP Process Manager soon, but I don't have experience with them since my company will be starting to use the product today.
How was the initial setup?
The product's initial setup phase is almost the same as the previous ERP system my company had. I don't see a lot of changes in the configuration, especially from my point of view after I look at all the modules. I see that there are a lot of changes in the modules offered by SAP S/4HANA, especially when compared to SAP ECC.
As per the plan for the project where I work, I had to deploy the span of two years for four companies, but it had to be postponed to three years. I don't know about the background and finances associated with the product. I think it takes a very long time to deploy the product. I don't see any technical problems with the solution. I believe that the long time the product is in use is because of the finances attached to the product.
What was our ROI?
Each company using SAP S/4HANA can save some money because everything can be done in one system. If a company already has an old ERP system and wants to implement a new one, I don't think it will be able to save some money because it will have to spend a few million Euros to implement the new system. If it is a green field, then such a company can implement its first SAP tool and save 100 percent of money since everything can be done in just one system. Companies can have different systems for finances, production, and logistics, and everything needs to be connected, which is a very difficult process. With SAP S/4HANA, you can have everything under a single roof, you can see the connections across all departments, and you can find everything in my system. You can create one report, and you have got everything from all departments, including the life cycle of all the products that can be seen in one system, so it is helpful.
What's my experience with pricing, setup cost, and licensing?
Everyone says that it is expensive to implement SAP in companies. I have heard others saying that SAP is only for big companies that have money. If you want to sell your company and you say that you have got SAP in your company, the price can be quoted high. It is exclusive to have SAP in your company. It is the best system in the world.
What other advice do I have?
I use the solution in my company, and I feel SAP Fiori is very nice since it is modern. There are better functions in SAP systems and the configuration, but not in SAP Fiori. In SAP Fiori, everything looks better, but it is not user-friendly for me because you are not able to find a lot of things in it. You have to scroll a lot and it is not better, but some users say that it is a good tool since the reporting is much better in SAP Fiori. I feel SAP S/4HANA is better than SAP Fiori.
The data processing speed is the area in SAP S/4HANA that has the most improvement in comparison with the old SAP system because it now works in a different type of database, which is very fast.
I rate the solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementor
Associate Vice President of technologies at Celebal Technologies
Provides real-time analytics and decision-making by leveraging embedded analytics
Pros and Cons
- "SAP S/4HANA has been an excellent integrated solution for my clients, technically much easier to manage than the ECC solution. The embedded AI layer helps adopt intelligent AI directly within business scenarios, which has been very beneficial. These features enhance operations and efficiency for my clients."
- "Extensions to SAP S/4HANA have room for improvement, especially in integration with low-code/no-code platforms. Creating these extensions through Fiori transactions is more tedious than customers would like. Although the SAP build process has become more linear, further improvements could provide a huge benefit."
What is our primary use case?
SAP S/4HANA is the predominant solution from SAP, replacing the earlier SAP ECC. It's widely used for overall enterprise resource planning, including running banking operations and other enterprise functions.
How has it helped my organization?
My client's organization uses SAP S/4HANA for real-time analytics and decision-making by leveraging embedded analytics that are part of S/4HANA. Some organizations integrate specialized BW layers or their own data house layers for analytics, using SCC or BI for visualization. Others extract data from SAP S/4HANA to other hyperscalers or providers to create visualizations.
SAP S/4HANA supports my client's business processes in finance, procurement, and supply chain management through end-to-end management. This is often done with other IT specialists or independently for smaller customers using SAP S/4HANA.
What is most valuable?
SAP S/4HANA has been an excellent integrated solution for my clients, technically much easier to manage than the ECC solution. The embedded AI layer helps adopt intelligent AI directly within business scenarios, which has been very beneficial. These features enhance operations and efficiency for my clients.
What needs improvement?
Extensions to SAP S/4HANA have room for improvement, especially in integration with low-code/no-code platforms. Creating these extensions through Fiori transactions is more tedious than customers would like. Although the SAP build process has become more linear, further improvements could provide a huge benefit.
For how long have I used the solution?
I have been using SAP S/4HANA since 2013.
What do I think about the stability of the solution?
It's a very stable system overall, but with new attacks targeting customers' SAP landscapes, the latest patches and versions must be applied. I would rate the stability an eight.
What do I think about the scalability of the solution?
The scalability of SAP S/4HANA is high, around nine. Typically, my clients are medium or enterprise businesses.
How are customer service and support?
They are not excellent, but they are not bad either.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
I would rate the initial setup of SAP S/4HANA as one because it is challenging. Implementing SAP S/4HANA involves integrating an organisation's processes, including different departments, geographical locations, and compliance requirements. Given the scale of these businesses, such as operations in multiple countries, it's complex and not meant to be simple.The physical deployment of SAP S/4HANA is not a challenge.
The deployment itself might happen within a day or even a few hours, given the accessible hardware. The time-consuming part is identifying the needed components, areas, services, and software. The actual deployment process is simple, but adjusting the software to meet your needs is complex. It's not the physical deployment of the application that is the problem.
SAP S/4HANA is usually deployed on the cloud through its own SAP
mechanism. This allows for deployment on both public and private cloud options.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, I don't regularly deal with the financial aspects, but it is not a cheap solution.
What other advice do I have?
When migrating to SAP S/4HANA, productivity initially dipped as organizations adjusted to the previous system. This is due to the need for change management and adapting to the new software. However, once the transition is complete, productivity significantly improves due to faster response times, a more mobile-centric approach, and better data handling. Overall, SAP S/4HANA helps users perform their tasks more efficiently.
SAP S/4HANA might not be able to address all business challenges directly, but other products can be integrated to fill these gaps. For example, difficulties like sustainability or energy rating do not have a direct solution within SAP S/4HANA. Similarly, areas like contact centre or customer call centre management are not directly part of SAP S/4HANA, but partner solutions are available to address these needs.
Overall, I would rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Manager Advisory Services at PwC Acceleration Centers
Comfort in terms of infrastructure handling, supports all kinds of integrations and maintenance is easy
Pros and Cons
- "The infrastructure resources are also effectively used. It is very optimized; used in a very optimized manner."
- "The interface could be improved."
What is our primary use case?
I am a system integrator. We recently implemented it for a customer, and they are finding it easy to use.
We implemented the remote version of S/4HANA on Azure, and it is working well for the customer.
My customers use it for all functions, including finance, sales, and Oracle.
They are using it for all six core functions:
- Source to pay
- Record to report
- Order to cash
- Procure to pay
- Plan to produce
- Core finance.
They also use it for other pharma operations.
What is most valuable?
The cloud-based feature of Microsoft Azure has been very valuable. It is easy to implement and use, saving the customer a lot of effort on infrastructure. The product is also very stable, and the customer is comfortable with it.
The customer has worked with previous products, and this one has brought a lot of comfort in terms of infrastructure handling. The infrastructure is managed by a different team, and the users are also comfortable with the interface. So far, they are happy with the product.
The product is user-friendly. The user interface, now called Fiori, is very stable. The product also has a lot of interfaces available to interact with cloud products, and it supports all kinds of integrations, so the amount of customizations needed from customers is greatly reduced.
The infrastructure resources are also effectively used. It is very optimized; used in a very optimized manner. The maintenance and handling of the infrastructure are very well taken care of with S/4HANA on Azure.
What needs improvement?
The interface could be improved with more Fiori applications. There are still a few applications in SAP GUI. I think SAP is working on this, but it will take time.
Additionally, the admin interface could be improved. Since the admin is not directly an end-user, it may not be in focus, but if the customer's team is managing it, it would be helpful.
Bringing all the admin applications into one place would be very helpful for customers to lock this down and use it internally for management.
In future releases, I would like to see a centralized admin interface. A lot of admin activities need to be done at different places. Apart from that, the pain development and change management for developments could be improved.
Some features are not yet available in the new interface, so bringing those in would make it easier for customers to manage from the admin side.
For how long have I used the solution?
I've been working with this solution for the last five to seven years. I work with the 2022 feature pack zero.
What do I think about the stability of the solution?
Since SAP brings new versions, I would rate the stability nine out of ten as of now.
So far, the performance is fine. No major hiccups or conversations have been reported that would cause the product to fall into any category of material issues.
All stability and performance-related aspects have been taken care of. We have positive feedback from the customer side in terms of performance and stability.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. Scalability is quite flexible. With the solution on Azure or other cloud products, scalability options are very flexible. The backend hardware technologies have improved on the cloud side, so many options are available now.
In my last five years of experience, all the customers I've seen are on S/4HANA. I've hardly seen anyone use older versions. New customers are all getting on S/4HANA.
Our customers are mostly enterprise-level businesses.
How are customer service and support?
The technical support from SAP is quite mature. It's been five to seven years, so the product is now getting into the maturity phase. The product support team is quite capable of solving issues on time.
How would you rate customer service and support?
Positive
How was the initial setup?
For me, the initial setup is very straightforward. It may not be easy for the customer, but for the integrator, it is.
So, I would rate my experience with the initial setup an eight out of ten, with ten being easy.
There were some generic issues in development, but the support from SAP was good, and they were resolved. All products will have some issues. The product support is good enough to resolve them on time.
Deployment time:
Implementing it for all the functionalities within the given scope took around one year, including various phases like development, quality assurance, and production. It depends on the scope, but with the current scope, including all planned interfaces and project management, it will be manageable.
What about the implementation team?
We (my company) are system integrators.
Deployment process:
We start with development, where all customizations are performed. It's then moved to the testing system for various tests like regression, unit, user acceptance, performance, and integration testing.
Once approved and verified by the customer, it's taken to production for deployment. Then, there's minimal functional and engineering testing, followed by live production testing done by the end users. If everything is clear, we go live.
What's my experience with pricing, setup cost, and licensing?
Since customers are adopting it and finding it valuable, in comparison to others, I can give the pricing a five out of ten, with ten being expensive and one being cheap. It's not too expensive and not too cheap.
Additional costs to the licensing fees include maintenance or integration costs, depending on who manages it for the customer. Maintenance and support costs are general support costs for all products.
What other advice do I have?
The product is mature and implemented in various industries. It's a very well-renowned and established product. They can go ahead and implement it. It depends on how they choose the integrator and the support for this product.
The product is very stable, and finding integrators and support will not be difficult.
Overall, I would rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. integrator
Business Intelligence Consultant at Deloitte
Great user experience, easy to use, and well centralized setup
Pros and Cons
- "The user experience is quite attractive, and maybe the efficiency around the consolidation part as well."
- "There is value that has been realized."
- "More integration is necessary."
- "More integration is necessary. Some struggles remain, especially regarding SAP's integration with other SAP modules."
What is our primary use case?
I am one of the implementing partners for SAP, specifically for HANA. I have worked on quite a few projects where I executed transformations with my clients, and I have found that the transformation has occurred. There is value that has been realized.
What is most valuable?
The user experience is quite attractive, and maybe the efficiency around the consolidation part as well. Everything is in one place, and the ease of use is significant. There is a lot of real-time interaction, and people have highlighted the efficiency and insights that come with it.
Pure Infinity is especially effective in improving the user experience, and the preconfigured apps facilitate and expedite implementation time. From the governance point of view, I've seen positive changes, especially in finance and the transport management system as well.
What needs improvement?
More integration is necessary. Some struggles remain, especially regarding SAP's integration with other SAP modules. For example, integration between S/4HANA and Business for Logistics needs improvement. These issues exist within the integration space and present challenges during implementation.
For how long have I used the solution?
I have been using the solution for almost over six years.
What do I think about the stability of the solution?
There are quite a few factors to consider, which may not be necessarily attributed to SAP and instead to other players. For example, issues related to the public cloud version, such as connectivity, could impact product stability.
What do I think about the scalability of the solution?
The scale is quite significant. It is very scalable, to be honest.
How are customer service and support?
I have a very good relationship, so I would rate it an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup might be less straightforward, around four to six out of ten. Some elements are not as easy as one might expect.
What's my experience with pricing, setup cost, and licensing?
It's quite expensive, to be honest. Technical upgrades, especially for those moving to SAP Cloud, can be significant. The cost might range between two to three million US dollars.
What other advice do I have?
SAP for Canada is my primary job. Depending on the market, I focus on ground sales and private clouds. It's a good product.
I would rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Sap Enterpise Cloud Architect at ECC Experienced Certified Consulting
Has real-time data analytics features that significantly enhanced decision-making processes by providing instant insights
Pros and Cons
- "The features that I find most helpful in my day-to-day operations with SAP S/4HANA are primarily related to data management. Real-time data analytics has significantly enhanced decision-making processes by providing instant insights into business processes and trends. The user experience with the SAP S/4HANA interface has also seen notable improvements, particularly in terms of a more friendly and personalized UI."
- "There is room for improvement in areas such as security features within SAP S/4HANA, which could further enhance the overall usability and effectiveness of the platform. To make SAP S/4HANA better, there's a focus on enhancing responsiveness and reducing operational costs. This includes improving automation within the system to address strategic needs and accommodate users who primarily speak English, which is an ongoing effort."
What is our primary use case?
We use SAP for business processes.
How has it helped my organization?
SAP S/4HANA has significantly improved processes by enabling a more intelligent enterprise. With tools like SAP Business Technology Platform services and AI scenarios, data processing and decision-making have become much smarter and efficient.
What is most valuable?
The features that I find most helpful in my day-to-day operations with SAP S/4HANA are primarily related to data management. Real-time data analytics has significantly enhanced decision-making processes by providing instant insights into business processes and trends. The user experience with the SAP S/4HANA interface has also seen notable improvements, particularly in terms of a more friendly and personalized UI.
What needs improvement?
There is room for improvement in areas such as security features within SAP S/4HANA, which could further enhance the overall usability and effectiveness of the platform.
To make SAP S/4HANA better, there's a focus on enhancing responsiveness and reducing operational costs. This includes improving automation within the system to address strategic needs and accommodate users who primarily speak English, which is an ongoing effort.
For how long have I used the solution?
I've been working with SAP for around seventeen years, specifically focusing on SAP S/4HANA since around 2015. I work with SAP as a partner.
What do I think about the stability of the solution?
In terms of stability, I would rate SAP S/4HANA at around nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of SAP S/4HANA at around nine out of ten. Our clients range from small to enterprise businesses.
How was the initial setup?
The initial setup of SAP S/4HANA was challenging, but it's vital to understand the manual innovations, tool design, and integration, especially with new features and core aspects. Learning and staying updated with new innovations is crucial for IT professionals, as it provides valuable insights into business processes and concepts. The duration depends on specific business requirements, typically taking around four months to complete.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing at around six to nine out of ten depending on the edition and deployment type.
What other advice do I have?
SAP S/4HANA's integration capabilities are highly impactful on the IT ecosystem due to its seamless integration with both SAP and non-SAP systems through the integration suite. I would recommend SAP S/4HANA to anyone who needs an efficient ERP system with a user-friendly interface, strong security features, and the flexibility of deployment options. For those concerned about security, on-premises deployment is recommended, while for others, a hybrid approach with cloud integration can be advantageous.
Overall, I would rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Competency Manager at Yash Technologies
A robust application with embedded analytics and an inbuilt native mobile app
Pros and Cons
- "Only SAP payroll products can handle data management in IT and HR, processing millions of payrolls monthly for big organizations. S/4HANA payroll can manage massive volumes of data, process payroll in minutes, and provide outcomes. Other applications cannot process more than 4000-5000, but SAP S/4HANA payroll has been proven for 30-40 years."
- "S/4HANA is like a ready-made suit, but it could be improved by adding more customization options, such as different colors and attractive themes in Fiori. From a functionality standpoint, there's always a workaround solution, and we've been working on SAP for the last 18 years."
What is most valuable?
My general opinion of SAP S/4HANA is that it is a simplified and faster application. It is robust, with embedded analytics and an inbuilt native mobile app, eliminating the need for a front-end application. I believe that the tool is one of the leading ERPs. Its architecture, security, user experience, and database performance are fantastic. I have not seen any other ERP that can compete with it.
Only SAP payroll products can handle data management in IT and HR, processing millions of payrolls monthly for big organizations. S/4HANA payroll can manage massive volumes of data, process payroll in minutes, and provide outcomes. Other applications cannot process more than 4000-5000, but SAP S/4HANA payroll has been proven for 30-40 years.
The tool's most valuable feature for our operations includes its finance, sales and distribution, procurement, and time management applications modules. It supports various industries with specific solutions such as oil and gas, student life cycle management for education, IS retail for retail, IS agriculture for agriculture, and chemical solutions for the chemical industry. Additionally, it offers SAP Media. Essentially, S/4HANA provides solutions for any industry and business.
The solution offers real-time analytics. The user interface, Fiori, is excellent. Fiori replaced the SAP NetWeaver portal and serves as the front end. It's a very solid front-end application that allows extensive customization and extensions. You can tailor it to your needs, making it a robust application.
User adoption has been smooth with Fiori. We have various methods for adopting the application, such as SAP Build Work Zone and SAP Fiori Launchpad. Fiori provides a simplified user experience. For example, creating a sales order involves minimal fields and is straightforward. Users don't require training to use the applications as they are user-friendly, similar to downloading and using a mobile app. Any technical changes are managed by the IT team, but overall, the adoption is very easy for users.
Integrations are made very easy with S/4HANA, so you don't have to struggle much. However, we face timelines, cost, and budget challenges. We are confident in customizing and delivering requirements if something is impossible as part of the standard. There are situations where certain features are not available in other platforms like SuccessFactors, which can lead to challenges in implementation. However, with the product, we have confidence that we can provide value-added solutions and deliver them, even if there are some limitations compared to on-premises or cloud solutions.
The tool's accuracy is 99.9 percent.
What needs improvement?
S/4HANA is like a ready-made suit, but it could be improved by adding more customization options, such as different colors and attractive themes in Fiori. From a functionality standpoint, there's always a workaround solution, and we've been working on SAP for the last 18 years.
I expect more functionalities related to cloud applications and integrations with third-party applications in the next release. Given the complex architecture and data storage in the SAP database, simpler plug-and-play integration methods would be beneficial. While SAP S/4HANA currently ranks second in cloud comparison integration models, easier integration methods would be a valuable improvement.
What do I think about the stability of the solution?
I rate the tool's stability a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing depends on customers and how much discount they can get. However, the list price is expensive.
What other advice do I have?
I rate the overall product a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Download our free SAP S/4HANA Report and get advice and tips from experienced pros
sharing their opinions.
Updated: August 2026
Product Categories
ERPPopular Comparisons
SAP ERP
IFS Cloud Platform
Oracle E-Business Suite
Infor CloudSuite
PeopleSoft
NetSuite ERP
SAP Business One
Microsoft Dynamics 365 Business Central
JD Edwards EnterpriseOne
Microsoft Dynamics AX
Infor LN
Epicor ERP
Infor M3
NetSuite OneWorld
Buyer's Guide
Download our free SAP S/4HANA Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- SAP S/4 HANA vs Infor Lawson M3
- What product would you recommend and why: SAP S/4HANA or Microsoft Dynamics NAV?
- What are the biggest differences between SAP S/4HANA and SAP Business One?
- Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
- Which tool is better for the glass manufacturing industry: SAP Business One or SAP S/4HANA?
- Which ERP solution do you prefer: SAP S/4HANA or Microsoft Business Central?
- Which ERP solution is the best choice for a pharmaceutical company: SAP Business One or SAP S/4HANA?
- What are the main differences between SAP RISE and SAP Business ByDesign?
- What are the main differences between SAP Business One (SAP B1) and SAP S/4HANA?
- Which solution do you prefer: SAP S/4HANA (Private cloud) or Oracle Fusion (Cloud ERP)?














