What is our primary use case?
I am a system integrator. We recently implemented it for a customer, and they are finding it easy to use.
We implemented the remote version of S/4HANA on Azure, and it is working well for the customer.
My customers use it for all functions, including finance, sales, and Oracle.
They are using it for all six core functions:
- Source to pay
- Record to report
- Order to cash
- Procure to pay
- Plan to produce
- Core finance.
They also use it for other pharma operations.
What is most valuable?
The cloud-based feature of Microsoft Azure has been very valuable. It is easy to implement and use, saving the customer a lot of effort on infrastructure. The product is also very stable, and the customer is comfortable with it.
The customer has worked with previous products, and this one has brought a lot of comfort in terms of infrastructure handling. The infrastructure is managed by a different team, and the users are also comfortable with the interface. So far, they are happy with the product.
The product is user-friendly. The user interface, now called Fiori, is very stable. The product also has a lot of interfaces available to interact with cloud products, and it supports all kinds of integrations, so the amount of customizations needed from customers is greatly reduced.
The infrastructure resources are also effectively used. It is very optimized; used in a very optimized manner. The maintenance and handling of the infrastructure are very well taken care of with S/4HANA on Azure.
What needs improvement?
The interface could be improved with more Fiori applications. There are still a few applications in SAP GUI. I think SAP is working on this, but it will take time.
Additionally, the admin interface could be improved. Since the admin is not directly an end-user, it may not be in focus, but if the customer's team is managing it, it would be helpful.
Bringing all the admin applications into one place would be very helpful for customers to lock this down and use it internally for management.
In future releases, I would like to see a centralized admin interface. A lot of admin activities need to be done at different places. Apart from that, the pain development and change management for developments could be improved.
Some features are not yet available in the new interface, so bringing those in would make it easier for customers to manage from the admin side.
For how long have I used the solution?
I've been working with this solution for the last five to seven years. I work with the 2022 feature pack zero.
What do I think about the stability of the solution?
Since SAP brings new versions, I would rate the stability nine out of ten as of now.
So far, the performance is fine. No major hiccups or conversations have been reported that would cause the product to fall into any category of material issues.
All stability and performance-related aspects have been taken care of. We have positive feedback from the customer side in terms of performance and stability.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. Scalability is quite flexible. With the solution on Azure or other cloud products, scalability options are very flexible. The backend hardware technologies have improved on the cloud side, so many options are available now.
In my last five years of experience, all the customers I've seen are on S/4HANA. I've hardly seen anyone use older versions. New customers are all getting on S/4HANA.
Our customers are mostly enterprise-level businesses.
How are customer service and support?
The technical support from SAP is quite mature. It's been five to seven years, so the product is now getting into the maturity phase. The product support team is quite capable of solving issues on time.
How would you rate customer service and support?
How was the initial setup?
For me, the initial setup is very straightforward. It may not be easy for the customer, but for the integrator, it is.
So, I would rate my experience with the initial setup an eight out of ten, with ten being easy.
There were some generic issues in development, but the support from SAP was good, and they were resolved. All products will have some issues. The product support is good enough to resolve them on time.
Deployment time:
Implementing it for all the functionalities within the given scope took around one year, including various phases like development, quality assurance, and production. It depends on the scope, but with the current scope, including all planned interfaces and project management, it will be manageable.
What about the implementation team?
We (my company) are system integrators.
Deployment process:
We start with development, where all customizations are performed. It's then moved to the testing system for various tests like regression, unit, user acceptance, performance, and integration testing.
Once approved and verified by the customer, it's taken to production for deployment. Then, there's minimal functional and engineering testing, followed by live production testing done by the end users. If everything is clear, we go live.
What's my experience with pricing, setup cost, and licensing?
Since customers are adopting it and finding it valuable, in comparison to others, I can give the pricing a five out of ten, with ten being expensive and one being cheap. It's not too expensive and not too cheap.
Additional costs to the licensing fees include maintenance or integration costs, depending on who manages it for the customer. Maintenance and support costs are general support costs for all products.
What other advice do I have?
The product is mature and implemented in various industries. It's a very well-renowned and established product. They can go ahead and implement it. It depends on how they choose the integrator and the support for this product.
The product is very stable, and finding integrators and support will not be difficult.
Overall, I would rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: integrator