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IT Manager at F&B Nutrition
Real User
Scalable for our use case and offers modules lie FI, CO and more
Pros and Cons
  • "It is scalable enough. We have over a hundred end users using it."
  • "When we want to raise a ticket on the SAP portal, the process takes a longer time, and there are many selections that confuse the user."

What is our primary use case?

We use it for the FICO {Financial Accounting (FI), Management Accounting (CO)}, SD, and MM modules.

What needs improvement?

We don't face any problems with the modules, but we have a problem with the web solution. The web access sometimes has difficulties with logging in.

The support should be improved. Every time we submit tickets to SAP, the process takes a long time.

Also, improved performance, reliability, and stability would be beneficial.

For how long have I used the solution?

In my current company, we migrated to SAP S/4HANA last year in January. It means we started using it in January 2023.

What do I think about the stability of the solution?

It is not really stable. 

Based on the SAP support we currently use, the users access SAP through the web. In the web interface, we have a lot of connection issues. 

Although SAP claims they are addressing these problems, they have not taken any concrete action. Instead, they try to shift the responsibility back to the customer.

According to our agreement, these tasks should be handled by SAP. However, the support team consistently insists that these issues fall under their scope. This is the challenge we are currently facing.

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SAP S/4HANA
January 2025
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What do I think about the scalability of the solution?

It is scalable enough. We have over a hundred end users using it. There are around five administrators for this product.

How are customer service and support?

When we want to raise a ticket on the SAP portal, the process takes a longer time, and there are many selections that confuse the user. SAP should simplify the way tickets are submitted. This is what we hope they will improve.

They need to improve the solution and streamline the process. We want to bring the issue in more clearly so we can know which option to select.  

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. It is higher. It is expensive. 

We encountered an issue when we implemented SAP S/4HANA. It wasn't properly implemented with disaster recovery. The disaster recovery was an additional feature that required a separate payment to implement a disaster recovery plan.

What other advice do I have?

Overall, I would rate the product an eight out of ten because the support is very bad. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Chief Executive Officer at Redment
Real User
Highly scalable, stable, and plenty of features
Pros and Cons
  • "The functionality of SAP S4HANA is very good when comparing it to others, such as Oracle, Microsoft, and other ERP solutions."
  • "Thi solution can improve the Bill of Materials (BOM) and production planning."

What is our primary use case?

SAP S4HANA is a resource-plaining solution that can help with digital transformation by using features, such as robotic process automation. It has very useful functionality but, at the moment, AI is not very natural in the world.

Our company is very large and out of the largest six modules in SAP S4HANA, we use Material Management, Sales and Distribution, Plant Maintenance, Quality Management, Customer Service, and Production Planning.

We use all modules in accounting, for example, Financial Supply Chain Management, Treasury Management, and Project System. In the warehouse, we use Transportation Management and Extended Warehouse Management and in the HR system, we use Personnel Administration, Payroll, and Time Administration.

How has it helped my organization?

SAP S4HANA robotic process automation has helped our organization by reducing approximately 80% of work in the accounting department.

What is most valuable?

The functionality of SAP S4HANA is very good when comparing it to others, such as Oracle, Microsoft, and other ERP solutions.

What needs improvement?

Thi solution can improve the Bill of Materials (BOM) and production planning.

In an upcoming release, the Product Lifecycle Management (PLM) in SAP is very simple, and SAP should extend PLM in the ERP system. Additionally, SAP S4HANA should add more advanced features for monitoring in the database, such as in the Oracle solution.

For how long have I used the solution?

I have been using SAP S4HANA for approximately five years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is highly scalable.

We have more than 6,000 people using this solution in my organization.

How are customer service and technical support?

We are not able to use technical support in my country because in Iran it is sanctioned. However, we have not needed the support, the solution has been working well.

How was the initial setup?

The initial setup of SAP S4HANA is a very complex and time-consuming process. If you want to implement all modules then it will take more than 10 days.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable but some modules can be expensive. When comparing SAP S4HANA to other solutions, such as Oracle, it is not expensive.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Oracle.

What other advice do I have?

I would strongly recommend this solution to others.

I rate SAP S4HANA a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
SAP S/4HANA
January 2025
Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
SAP BC CONSULTANT at a consultancy with self employed
Consultant
A powerful solution with Fiori interface
Pros and Cons
  • "We use the solution for a retail customer. As an administrator, my activities involve system installation, troubleshooting, and performance management."
  • "The tool could improve development, particularly during upgrades or conversions from ERP systems to the solution. Adapting the code to the new standards can be challenging, especially when customers try to keep their old ERP developments."

What is our primary use case?

We use the solution for a retail customer. As an administrator, my activities involve system installation, troubleshooting, and performance management.

What needs improvement?

The tool could improve development, particularly during upgrades or conversions from ERP systems to the solution. Adapting the code to the new standards can be challenging, especially when customers try to keep their old ERP developments.

For how long have I used the solution?

I have been using the product since 2018. 

What do I think about the stability of the solution?

I rate the tool's stability a ten out of ten. 

What do I think about the scalability of the solution?

SAP S/4HANA's scalability is good. 

How are customer service and support?

I have contacted SAP's technical support, mainly for incidents rather than during installation. They're about 90% accurate, but sometimes they can be slow or misunderstand the issue.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's deployment is easy and fast. The deployment time varies depending on the scenario and environment. From development to production, it can take a few weeks. Starting the development system doesn't take long if you have all the preparations done - like sizing, setting up the final systems, and accessing them.

What's my experience with pricing, setup cost, and licensing?

The tool's licensing is very expensive. They've changed their licensing model from the old ERP system to a new model using FUEs, which is somewhat better but still expensive.

What other advice do I have?

I'm not directly involved in financial operations. However, from conversations with colleagues in finance, I understand there have been improvements since using the tool. The main challenge is often user resistance to change, as they're used to working with the previous system.

I advise new users to get an overview or take a course to understand the system's capabilities. Preparing the end-users for the implementation is crucial, especially when moving from old systems to new ones.

I rate the product a nine out of ten. It's a really powerful tool that has been improving since around 2016. The improvements in the Fiori interface and its integration with the system are particularly impressive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sahil Doshi - PeerSpot reviewer
Associate director at a consultancy with 10,001+ employees
Real User
ERP business solution that offers built-in comprehensive functionality for all major departments
Pros and Cons
  • "S/4HANA offers a lot of additional capability with respect to performance due to its in-built architecture for many functions including finance, production, quality, manufacturing, inventory or sales distribution and logistics."
  • "The integration could be made a little simpler in terms of design and implementation."

What is most valuable?

The features you have access to when using this solution depends on which format or version you use. If an organization uses the SAP ECC version, this is an older version and multiple things would be the same at a process execution level and architecture level. However, S/4HANA offers a lot of additional capability with respect to performance due to its built-in architecture for many functions including finance, production, quality, manufacturing, inventory or sales distribution and logistics. SAP offers many capabilities with respect to enhanced functionalities, process improvement and better analytics.

SAP has introduced a lot of management functionality from a sales distribution perspective. The finance module offers a lot of reports as well as the offering of Fiori, which is a UI5 based tool which can be installed in each and every handheld devices for the purpose of approvals.

In the transportation module, which is a part of the sales distribution, SAP offers modifications and enhancements.

What needs improvement?

SAP offers a lot of products now and all the capabilities are available from one service provider. However, the knowledge needed for the implementation of these capabilities isn't widely shared and so product knowledge in the market isn't comprehensive. This makes it challenging to fully take advantage of all the capabilities. We would like to have access to tutorials. 

The integration could be made a little simpler in terms of design and implementation. SAP should integrate easier with other third party systems. Industry specific retail or FMCG related industries can't directly rely on SAP with respect to the POS integration or the eCommerce integration. 

For how long have I used the solution?

I have used this solution for ten years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution but some companies face challenges in terms of migration when it comes to the material ledger, COPA cockpits or the introduction of the actual costing. It again depends upon the expertise of the consultants who are doing the implementation but is not part of a product bug.

How are customer service and support?

We have consulted directly with SAP when it comes to completing the initial implementation. When it comes to going live and if we encounter any major issues which cannot be resolved by implementation partners, then we contact the platinum consultants at SAP. 

There is an option to pay for managed services and support from SAP.

How was the initial setup?

The complexity of the setup depends on the organization. If the organization is using ECC then the setup is straightforward. If the organization is using another product like Oracle or Microsoft Dynamics, it is a big change migrating to SAP S/4HANA.

The size of an organization and volume will also impact the complexity of the setup. A mid-size organization would require an in-house team for maintenance. This maintenance is important as lack of specific activities or tasks could cause mishaps in the entire system. 

What's my experience with pricing, setup cost, and licensing?

SAP is a costly product in terms of maintenance for an organization who has reached a particular level. For organizations, like PepsiCo and Coca-Cola, they rely heavily on this solution and cost is not as issue for companies of that size.

Which other solutions did I evaluate?

I complete a comparative analysis when an organization is running on a legacy ERP. We provide the review services and pre-implementation services where this is a very common question. We complete a feature comparison analysis for Oracle versus SAP or Microsoft Dynamics 365 versus SAP. The most common outcome is that SAP is the best product overall. 

What other advice do I have?

This solution can be implemented in multiple ways. One is the on-premise model where the organization has to manage servers and administration related activities on their own. The second is the cloud deployment model that requires some kind of public cloud or private cloud. There are multiple service providers who can help with cloud deployment. The third option is a hybrid model. You can complete a cost benefit analysis and have a mix of this kind of development.

I would rate this solution a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/Integrator
PeerSpot user
SAP implementation consultant at 0
Consultant
Top 20
Provides good performance, processes, and integration with modern technologies
Pros and Cons
  • "The solution's most valuable features are performance and processes."
  • "The solution’s pricing could be reduced."

What is our primary use case?

Many companies are currently going for SAP S/4HANA because the maintenance for their SAP ERP or SAP ECC will be over the next year. Even their extended maintenance will be over by 2028. Some companies have gone for mergers and acquisitions and want common processes across their entities. Hence, they chose a good ERP system like SAP S/4HANA.

What is most valuable?

The solution's most valuable features are performance and processes. Following its integration with cutting-edge modern technologies like SAP BTP, the solution is now better positioned to cater to most of an organization's functions.

What needs improvement?

The solution’s pricing could be reduced.

For how long have I used the solution?


What do I think about the stability of the solution?

The solution has provided good stability to some of our customers. The stability of the solution during one of the big projects we did in 2022 was phenomenal.

What do I think about the scalability of the solution?

About 90% of our customers work with SAP S/4HANA.

How are customer service and support?

The solution's technical support team is fast and knowledgeable.

How was the initial setup?

The solution’s initial setup is straightforward.

What other advice do I have?

I would recommend the solution to other users. It is generally a good option to migrate from non-SAP to SAP solution. Using a comprehensive product like SAP S/4HANA provides many benefits, such as best processes and integration with other technologies.

Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1773648 - PeerSpot reviewer
Director Comercial at a computer software company with 10,001+ employees
Real User
Good in-memory processing capability, good support, and stable
Pros and Cons
  • "The in-memory processing capability is most valuable."
  • "There should be an easier way to migrate customers from all versions to SAP S/4HANA."

What is our primary use case?

the primary use case is to support business processes, ensure the operation of the company and compliance with regulatory and tax requirements. Provide management information in real time to improve decision making

How has it helped my organization?

we have improved the visibility of the information between the different areas, implemented tools that allow us to improve logistics processes and even reduce the immobilized stock, speed up the closing of accounting processes

What is most valuable?

The in-memory processing capability and real time information is most valuable. 

What needs improvement?

The migration form previous versions to SAP S/4HANA is a challenge both for customers and clients. 

there should be simpler ways to incorporate the new tools into a process framework. Many customers are still using the same tools but running in SAP S/4HANA

For how long have I used the solution?

for more than 18 years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. We have more than 1,000 users. 

How are customer service and support?

Their support is very good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using SAP Business Suite 6.0 

we wanted to incorporate improvements of the new functionalities, keep ourselves updated in the latest version

How was the initial setup?

For a customer, the complexity, in general, is related to representing their business processes with this solution. It isn't related to S/4HANA.

What about the implementation team?

We implement through our partner Softtek. 

What's my experience with pricing, setup cost, and licensing?

It is important to understand the licensing model and ensure that the sizing of the platform is correct for the number of users and the volume of information to be processed.

Some components may require additional licensing.

The concept of digital or indirect access should be eliminated

Which other solutions did I evaluate?

No

What other advice do I have?

We have more than 25 S/4HANA implementations on Azure. We have at least three SAP S/4HANA implementations on AWS, and we have one S/4HANA on GCP.

Its implementation challenges are related to finding the best way to adapt the business processes as per the standard or best practices of SAP. The key is to adapt the best practices as much as you can so that in the future, it's easier for you to update to newer versions.

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate VP, SAP at Zensar Technologies
User
The latest version simplifies planning and is easily enabled with good customer support
Pros and Cons
  • "The latest version from SAP is highly valued."
  • "Overall, I would rate the product ten out of ten."
  • "There could be a bit more competitiveness in their licensing and pricing."
  • "There could be a bit more competitiveness in their licensing and pricing."

What is our primary use case?

It is a great product to be implemented for different industries for my customers. Can it be used globally?

What is most valuable?

The latest version from SAP is highly valued. It is an easily enabled platform from SAP, and represents the next generation of ERP solutions.

What needs improvement?

There could be a bit more competitiveness in their licensing and pricing.

For how long have I used the solution?

I have used the solution for three to five years.

How are customer service and support?

I would rate customer service a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

SAP is not selling on-premise to any customer.

What other advice do I have?

Overall, I would rate the product ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Shibu  Ms - PeerSpot reviewer
Consultant at Motiveminds Consulting Pvt Ltd
Consultant
Top 10
Offers good integration and a database that functions at a lightning speed
Pros and Cons
  • "It is a full-fledged, stable solution."
  • "The tool needs to improve its interface and functionalities."

What is our primary use case?

My company's clients use the solution as an ERP tool.

What is most valuable?

The tool's best features are its competitive features and its ability to be used as an integrated solution. SAP S/4 HANA's speed is good compared to other ERPs, and its database can be used at lightning speed.

What needs improvement?

SAP improves the tool every quarter. I received a certification for cloud products from SAP. My company is also trying to improve the tool's knowledge base. The tool needs to improve its interface and functionalities.

The tool should be more well-integrated or inclined towards AI or AI developments like chatbots or ChatGPT.

For how long have I used the solution?

I have been using SAP S/4HANA for ten years. I am an SQL consultant working with an implementation company, not the end user or the product user. My company has a partnership with SAP.

What do I think about the stability of the solution?

It is a full-fledged, stable solution. Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine and a half out of ten.

My company deals with small, medium, and enterprise-sized businesses. SAP has different plans to support the tool, and it can reduce the number of licenses nowadays by supporting different packages.

How are customer service and support?

The solution's technical support is awesome. SAP's technical staff immensely supports the partners and consultants associated with SAP. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Sage ERP in some other organizations. I have also used Tally before it became an ERP tool. Tally was the cheapest tool available in India and the other GCC countries, though we can't compare it with SAP. I prefer SAP products over other tools.

How was the initial setup?

I rate the product's initial setup phase as an eight to eight and a half, where one is difficult and ten is easy.

The solution is deployed on the cloud and on on-premises models.

The solution is mostly deployed on the cloud, but in the on-premise version, you can use the Fiori app, though it is not mandatory. When it comes to the cloud, there are no other options because the Fiori apps should be used. The look and feel of the tool are pretty good compared to the tool's previous version, which was on the on-premises model.

The time required to implement the product depends on the industry where the product is implemented and the complexities involved in such industries. If there are some complexities, users may need to develop something or customize a few areas of the product. Four to six months will be enough if it is a standard deployment. Four to six months will be enough if it's a standard, and it also depends on the project size.

What's my experience with pricing, setup cost, and licensing?

It is never a cheap product since it is a prime tool in the worldwide market.

What other advice do I have?

I recommend the product to others.

I rate the tool a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: January 2025
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Buyer's Guide
Download our free SAP S/4HANA Report and get advice and tips from experienced pros sharing their opinions.