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Shubham Desale - PeerSpot reviewer
Senior Consultant at Inteliwaves
Consultant
Offers business enterprise planning and enterprise resource management
Pros and Cons
  • "One of the things I like about it is its well-integrated and secure nature."
  • "So, there is room for improvement in pricing. HANA is not a simple product; it's quite complex by design."

What is our primary use case?

It's mainly for business enterprise planning and enterprise resource management.

What is most valuable?

One of the things I like about it is its well-integrated and secure nature.

What needs improvement?

Considering it's not a small product, improving pricing would be helpful.

So, there is room for improvement in pricing. HANA is not a simple product; it's quite complex by design.

For how long have I used the solution?

I have been using this solution for five years. So initially, I worked with DC for two years. After that, it became a mix. It's not straightforward. I started with PCC, then spent some time with HANA, and then switched to CCB. Currently, I am working with HANA.

Buyer's Guide
SAP S/4HANA
January 2025
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What do I think about the stability of the solution?

I would rate the stability an eight out of ten. It's quite stable, but given that it's a cloud solution, there are ongoing updates and new components in every quarter. So, we get four updates annually. 

What do I think about the scalability of the solution?

It is a scalable solution. In my organization, we serve many clients, so there are numerous users. We have around ten customers. We are a service-based company.

How are customer service and support?

The customer service and support are good and knowledgeable. 

How would you rate customer service and support?

Positive

How was the initial setup?

It's somewhat straightforward but can be a bit complex, after all Fortune 500 companies also use this solution. It depends on the specific use case.

What about the implementation team?

It's available for both on-premises and cloud deployment.

What's my experience with pricing, setup cost, and licensing?

Our customers do need to pay for licenses. It is expensive.

What other advice do I have?

I would recommend using this solution to other people as well. Overall, I would rate the solution a ten out of ten. Currently, the solution is adapting to the cloud. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Hisham Ismail - PeerSpot reviewer
Director of Operations of Support / co CEO at Snag Free
Real User
Top 5Leaderboard
A very stable and experienced solution in all business fields
Pros and Cons
  • "S4HANA is very scalable - we use it across seven or eight factories, and everything is running fine."
  • "The product's use of resources could be improved, as it is quite intensive at the moment."

What is our primary use case?

I am the Director of Operation of SAP Support Company dedicated is support and can see how SAP is very stable and adding great value to different business areas.

How has it helped my organization?

Intergration application and facilitate the work processes. I can't image how we can run the business without SAP!! 

What is most valuable?

All of the features are valuable! Sales and Distribution and related Van Sale, Material Management, HCM and Success Factors, PM, PS, and more. All modules are really excellent process cycles and have high integrations. 

What needs improvement?

Nothing was noticed, but maybe SAP Support Systems for system bug issues should be added. :) 

For how long have I used the solution?

I have been using this solution for seven years.

What do I think about the stability of the solution?

This is a very stable solution.

What do I think about the scalability of the solution?

S/4HANA is very scalable. We use it across seven or eight factories, and everything is running fine.

How are customer service and support?

SAP's technical support is fine but could be a bit more responsive, speed-wise, and could improve in some specialized areas.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before I sued Oracle ERP. SAP is a real integrated stable application. 

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

We used an in-house team.

What was our ROI?

The ROI we received was very high!

What's my experience with pricing, setup cost, and licensing?

Doable 

Which other solutions did I evaluate?

We evaluated other solutions, but SAP is SAP.

What other advice do I have?

Compared to Oracle, S4HANA is more resource-intensive, but since everything is moving to the cloud and resources are getting cheaper, this gives an advantage to S4HANA over Oracle. Before implementing S4HANA, be very careful in planning and testing requirements - don't kick off the go-live without testing every single system and the integration. I'd give this solution a score of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP S/4HANA
January 2025
Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Customer Manager at a tech services company with 201-500 employees
Reseller
Scales well, reliable, and accurate
Pros and Cons
  • "The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions."
  • "SAP S/4HANA could improve by making the interface easier to use."

What is our primary use case?

I do pre-sales, or sell the SAP solutions to the customer. I need to know the requirements and match the SAP solution. I am not an expert on SAP HANA or SAP S/4HANA

What is most valuable?

The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions.

What needs improvement?

SAP S/4HANA could improve by making the interface easier to use.

For how long have I used the solution?

I have been using SAP S/4HANA for approximately eight years.

What do I think about the stability of the solution?

SAP S/4HANA is a stable solution.

What do I think about the scalability of the solution?

The scalability of SAP S/4HANA is good. Thousands of people can use this solution at one time.

We have many clients that use or plan to use this solution. We have global clients across the world in multiple countries. They need to focus on their central finance, reporting, and rules of governance.

What other advice do I have?

I rate SAP S/4HANA a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1601094 - PeerSpot reviewer
Senior Media Strategist at a media company with 1,001-5,000 employees
Real User
Has great scalability and allows us to get all our processes flowing together
Pros and Cons
  • "We're able to get all our processes flowing together. We're able to make all of our business processes talk to each other."
  • "It should have more support. Documentation and support for mobile apps can be improved."

What is our primary use case?

We use it for our financials and ERP.

How has it helped my organization?

It has got all our data more scalable, and it made it more workable for us. So, we're able to make things run faster, especially when our developer team was doing data modeling.

What is most valuable?

We're able to get all our processes flowing together. We're able to make all of our business processes talk to each other.

What needs improvement?

It should have more support. Documentation and support for mobile apps can be improved.

For how long have I used the solution?

I have been using this solution for six months.

What do I think about the stability of the solution?

So far, it has been good. We had some problems with our customizations, but everything seems to be running fine.

What do I think about the scalability of the solution?

Its scalability is fine. We plan to increase its usage and use it extensively.

All people who are using it are in IT. Some of them are in the finance department.

How are customer service and technical support?

Their technical support is good. They were pretty knowledgeable.

Which solution did I use previously and why did I switch?

We're new to that. We didn't use anything.

How was the initial setup?

It was kind of complex because we didn't know the difference between the SAP Business ByDesign and SAP S/4HANA. It wasn't clear. SAP just has too many versions, and it was like, "Oh, give me a break, and tell me what to get."

For its maintenance, we have at least five people. They're in IT with different roles.

What about the implementation team?

We used a consultant. Our experience was good.

What's my experience with pricing, setup cost, and licensing?

We're not sure yet. I think it was six figures a year, over 100,000. It has straight-up licensing fees.

What other advice do I have?

I would rate it an eight out of 10 because it has got great scalability. It has worked so far.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mechanical Engineer at a real estate/law firm with 1,001-5,000 employees
Real User
Complicated and robust, this suite delivers a total solution with rigorous and exhaustive planning
Pros and Cons
  • "It is a very powerful, highly customizable tool."
  • "It requires a lot of planning to implement the product correctly."

What is our primary use case?

Our company analyzes material inventory and then processes the financial accounting which is handled by the system we created using the product.  

What is most valuable?

The most valuable feature is that the reporting is fast. We can see the results from that in that our commissions come in fast. That is the main advantage.  

What needs improvement?

This is an integrated system so it is very complex. It is not like Windows or like Microsoft products where you can use Word or you use Excel and it is familiar and easy to use. The interface is something that is very confusing from my point of view. It can and should be simplified. It needs some work on the front end to be more user-friendly and customizable to the user's needs.  

It is not a very good product from the perspective of ease-of-use. Trying to implement it is like you want to prepare some food. You have raw materials like spices in a pile but there is no recipe as to how to mix them. It is a recipe missing the proportion to mix the spices in.  

In the case of S/4HANA, that recipe depends on how the organization requires it to operate. A better result depends upon the implementation partner's decisions in handling the wide range of choices offered by the product. If these decisions are not good, once the product is already developed, you may come to know after years of using it that it was not implemented optimally. Then you end up making customizations and work-arounds because of this initial implementation. That is bad practice. Customization and work-arounds will only lead to more complexity. It is a very big product that can not be understood in a short span of time and implemented quickly. Meticulous planning is ultimately important.  

A lot depends on the implementation partner and if they understand your needs. An implementation partner who rushes in too quickly with a solution can get it wrong and that can cause major problems in the long run.  

For how long have I used the solution?

We started the implementation of S/4HANA in 2017.  

What do I think about the stability of the solution?

Any glitches and problems would all depend very strongly on the implementation, predominately. Our integration is very near perfect, but it needs a highly skilled team taking lots of time to understand and maintain it properly. Because implementation is less customized it is better than in most other industries. When it comes to our own industry and our own investment in our industry with our own company stressors, it has to be customized properly.  

One person will not be able to understand and manage all the processes of the modules. That is not practically possible to have that type of skill set. The product needs to be managed by a well-integrated team that can work together and separately with their own responsibility for maintenance and execution.  

Ultimately one person will need to have an in-depth knowledge of how the parts work together to orchestrate the result. All this has to come together at the time of designing. All of the team will be working with some lack of knowledge about the whole of the system or the in-depth knowledge of some other team member's roles. The integration of the team is as important as the integration of the product. 

What do I think about the scalability of the solution?

The scalability of S/4HANA is as good as it can be. The reason that we moved from our old ERP was a lack of scalability. That is exactly the reason. We moved to S/4HANA because we knew the scalability was good.  

We use it company-wide on a daily basis and across multiple websites now. If we need to it is possible to scale up from there in whatever way we need to.  

How are customer service and technical support?

Our specialized support team does sometimes work with SAP support. The support is good but it may depend on what you can provide. Sometimes we can trace volumes ourselves and we can get the solutions from that. It can often minimize the time it takes to get a solution. Using SAP to provide the solution takes more time. But sometimes we need them to keep moving ahead.  

Which solution did I use previously and why did I switch?

We were having trouble with our other ERP solution which is a product that has not been very successful outside of Arab countries. That learning experience is why we are in a good position to implement S/4HANA as a better solution.  

How was the initial setup?

The installation setup requires specific knowledge of the system and how it works. I am not from the technical side myself but I know a lot of configuration is required. It is more-or-less complex depending on the scope of how the product will be modeled for use.  

What about the implementation team?

For the installation, we appointed a separate SAP IT partner. Along with that, our entire company was involved with implementing this project.  

It definitely requires maintenance from SAP support as well as our own specialized teams.  

What's my experience with pricing, setup cost, and licensing?

This is an expensive product.  

What other advice do I have?

My recommendation to people considering S/4HANA as an ERP (Enterprise Resource Planning) is to invest in it if they can afford it and need it. But, I strongly recommend that the implementation should be considered very carefully. SAP software is a very capable solution but it is only worth it if you approach it knowing that you will be spending three, four, or five years just to be able to understand it fully. It is not just an investment in capital, it is an investment in learning and time.  

It is definitely a good product. It is costly and needs a quality team for maintaining and integrating the product.  

On a scale from one to ten where one is the worst and ten is the best, I would have a hard time making a rating of SAP S/4HANA that is useful for every user. If someone already has some expertise in ERP expertise, it is different than if they have none. The solution itself can be a ten for one aspect of its function and it can be a three or four in other aspects depending on what the user needs and understands. Cost-wise it can be anything from one to ten depending on the value it provides to the organization investing in it.  

Personally, from the functionality point, I think it is one of the best products. The integration is good and the SAP team helps with their continuous support to help users reap the fruit of their investment in the software system. We took the time to have the knowledge of business and how the product could work for us to make adopting this product a success. In our case, I think the solution is around a seven-and-a-half out of ten.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MOORTHY ESAKKY - PeerSpot reviewer
SAP Practice Head (S4 HANA,Group Reporting & BRIM practices)FPSL/PaPM at ERP Logic
Real User
Allows us to easily access data from a single terminal, and the performance is good
Pros and Cons
  • "S/4HANA falls under a single terminal. We can easily access the data, and the performance is good."
  • "The scalability could be better."

What is our primary use case?

I work for a consulting company. Globally, we have clients in oil and gas, construction, and other industries.

We have about 26 people using this solution.

What is most valuable?

S/4HANA falls under a single terminal. We can easily access the data, and the performance is good.

What needs improvement?

The scalability could be better.

For how long have I used the solution?

I have used SAP S/4HANA for five years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

I would rate the scalability as six out of ten.

How was the initial setup?

Setup is easy. It takes at least six months to deploy.

What's my experience with pricing, setup cost, and licensing?

We pay for an annual license. The pricing will depend on the client's needs.

What other advice do I have?

I would rate this solution as seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT Coordinator at Cooperativa Central Dos Produtores Rurais De Minas Gerais Ltda.
Real User
A next-generation in-memory database solution with a useful feature called Fiori
Pros and Cons
  • "I like the user experience and usability of SAP Fiori, which is one of the main features that we are using."
  • "The initial setup could be better. They can make the process a little easier. The functions that we require will be available in the next release. We specifically need a new model, and I think we have some versions to implement. I already read on the SAP website that some functionalities we are waiting for are available in this new version."

What is our primary use case?

We use SAP S4HANA for our main backup processes. Most of the backups processes if for sales, supply, accounting, and financial. 

What is most valuable?

I like the user experience and usability of SAP Fiori, which is one of the main features that we are using.

What needs improvement?

The initial setup could be better. They can make the process a little easier. The functions that we require will be available in the next release. We specifically need a new model, and I think we have some versions to implement. I already read on the SAP website that some functionalities we are waiting for are available in this new version.

For how long have I used the solution?

We have been using SAP S4HANA for just six months. We just converted the ECC to S/4.

What do I think about the stability of the solution?

SAP S4HANA is a stable solution.

What do I think about the scalability of the solution?

SAP S4HANA is scalable, and we're running this solution at some banks we have here. It's easy to scale, but it takes a couple of months to do it.

How are customer service and technical support?

Technical support is good. it's very nice because we have both local support and international support on their website. I think it's good.

How was the initial setup?

The initial setup isn't easy because it takes six months to deploy the project. I think we also discussed it for almost a year before implementing it. 

What other advice do I have?

I would advise potential users to plan extensively before they start. It's very important.

On a scale from one to ten, I would give SAP S4HANA a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1575774 - PeerSpot reviewer
Technical Lead at a manufacturing company with 10,001+ employees
Real User
Improved efficiency with strategic decision support and ongoing migration challenges
Pros and Cons
  • "I find the easy transformation and the good app to be very valuable."
  • "The insights given help us make strategic decisions."
  • "Scalability is somewhat of an issue."

What is our primary use case?

All our warehouses are manufactured. We are using it quite extensively. We are on a program that we are doing within the company.

What is most valuable?

I find the easy transformation and the good app to be very valuable. The computing capabilities are nice, and the analytics are good. The insights given help us make strategic decisions. 

It's been more than three or four years that HANA has started to enable us and has helped make our system more efficient, faster than the traditional ECC that we had, exceeding Cisco.

What needs improvement?

We are already in touch with SAP, excluding them as inputs. 

For how long have I used the solution?

I have used the solution for more than three or four years.

What do I think about the stability of the solution?

SAP has been handling stability. We are doing an upgrade as well.

What do I think about the scalability of the solution?

Scalability is somewhat of an issue.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

We have used many different solutions.

What other advice do I have?

It is efficient and has been a transformational journey. It's a long journey and a mindset change. 

I would rate the overall product as eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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