SAP S/4HANA Reviews

I am a consultant and SAP S4HANA is one of the products that I work with.

From a technology standpoint, the theory and analytics are fascinating.

When it comes to the delivery of features, I would like it presented in a more user-friendly way. Every year, when a new version is released, it comes with a very thick booklet of 300 or 400 pages and it is a little difficult to comprehend. This is something that should be simplified. A simple comparison between the older and newer version would be very helpful for customers and consultants.

The default UI has been the same for a long time and in my last few projects, I've found that it wasn't fast enough. 

I have been working with this product since version 1511 in 2015, about five years ago.

I am comfortable with its stability.

This product is definitely scalable. 

I would say that it is for medium-sized companies. For smaller companies, the scale of the project might be too large, so they may not be able to harness the complete power of S4HANA.

The support from SAP is excellent. It is very good, compared to other products.

The SAP Marketplace is a good source of support.

I have hands-on experience with a few other products that are on the market.

Compared to older versions, prior to S4HANA, it is very easy to deploy. Starting from a development environment, I say it would take about three to four months to deploy for a mid-sized customer.  

For ERP, I do not recommend anything other than SAP 4/HANA. For other applications such as CRM and planning, I may recommend a different product.

I think that the newest version is great and I think the idea should be to quickly push it to cloud completely.

I would rate this solution an eight out of ten.

SAP has many functionalities and a high level of detail so that you can manage all processes in detail without any issues.

It would be very good to merge the SuccessFactors or other solutions with S/4HANA to make it one suite. They could have a single dashboard for all types of products. I have many embedded solutions. 

I have been using SAP S/4HANA for four years.

I rate the solution’s stability a ten out of ten.

Six hundred users are using this solution.

I rate the solution’s scalability a nine out of ten.

SAP needs to improve its support. They don't provide a quality response.

Neutral

I have used IBM and Microsoft.

The initial setup is easy.

There is an additional cost for migration.

Only one consultant is enough for the solution's maintenance. 

Overall, I rate the solution a nine out of ten.

It's mainly for business enterprise planning and enterprise resource management.

One of the things I like about it is its well-integrated and secure nature.

Considering it's not a small product, improving pricing would be helpful.

So, there is room for improvement in pricing. HANA is not a simple product; it's quite complex by design.

I have been using this solution for five years. So initially, I worked with DC for two years. After that, it became a mix. It's not straightforward. I started with PCC, then spent some time with HANA, and then switched to CCB. Currently, I am working with HANA.

I would rate the stability an eight out of ten. It's quite stable, but given that it's a cloud solution, there are ongoing updates and new components in every quarter. So, we get four updates annually. 

It is a scalable solution. In my organization, we serve many clients, so there are numerous users. We have around ten customers. We are a service-based company.

The customer service and support are good and knowledgeable. 

Positive

It's somewhat straightforward but can be a bit complex, after all Fortune 500 companies also use this solution. It depends on the specific use case.

It's available for both on-premises and cloud deployment.

Our customers do need to pay for licenses. It is expensive.

I would recommend using this solution to other people as well. Overall, I would rate the solution a ten out of ten. Currently, the solution is adapting to the cloud. 

I am the Director of Operation of SAP Support Company dedicated is support and can see how SAP is very stable and adding great value to different business areas.

Intergration application and facilitate the work processes. I can't image how we can run the business without SAP!! 

All of the features are valuable! Sales and Distribution and related Van Sale, Material Management, HCM and Success Factors, PM, PS, and more. All modules are really excellent process cycles and have high integrations. 

Nothing was noticed, but maybe SAP Support Systems for system bug issues should be added. :) 

I have been using this solution for seven years.

This is a very stable solution.

S/4HANA is very scalable. We use it across seven or eight factories, and everything is running fine.

SAP's technical support is fine but could be a bit more responsive, speed-wise, and could improve in some specialized areas.

Neutral

Before I sued Oracle ERP. SAP is a real integrated stable application. 

The initial setup was very straightforward.

We used an in-house team.

The ROI we received was very high!

Doable 

We evaluated other solutions, but SAP is SAP.

Compared to Oracle, S4HANA is more resource-intensive, but since everything is moving to the cloud and resources are getting cheaper, this gives an advantage to S4HANA over Oracle. Before implementing S4HANA, be very careful in planning and testing requirements - don't kick off the go-live without testing every single system and the integration. I'd give this solution a score of eight out of ten.

I do pre-sales, or sell the SAP solutions to the customer. I need to know the requirements and match the SAP solution. I am not an expert on SAP HANA or SAP S/4HANA

The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions.

SAP S/4HANA could improve by making the interface easier to use.

I have been using SAP S/4HANA for approximately eight years.

SAP S/4HANA is a stable solution.

The scalability of SAP S/4HANA is good. Thousands of people can use this solution at one time.

We have many clients that use or plan to use this solution. We have global clients across the world in multiple countries. They need to focus on their central finance, reporting, and rules of governance.

I rate SAP S/4HANA a nine out of ten.

We use it for our financials and ERP.

It has got all our data more scalable, and it made it more workable for us. So, we're able to make things run faster, especially when our developer team was doing data modeling.

We're able to get all our processes flowing together. We're able to make all of our business processes talk to each other.

It should have more support. Documentation and support for mobile apps can be improved.

I have been using this solution for six months.

So far, it has been good. We had some problems with our customizations, but everything seems to be running fine.

Its scalability is fine. We plan to increase its usage and use it extensively.

All people who are using it are in IT. Some of them are in the finance department.

Their technical support is good. They were pretty knowledgeable.

We're new to that. We didn't use anything.

It was kind of complex because we didn't know the difference between the SAP Business ByDesign and SAP S/4HANA. It wasn't clear. SAP just has too many versions, and it was like, "Oh, give me a break, and tell me what to get."

For its maintenance, we have at least five people. They're in IT with different roles.

We used a consultant. Our experience was good.

We're not sure yet. I think it was six figures a year, over 100,000. It has straight-up licensing fees.

I would rate it an eight out of 10 because it has got great scalability. It has worked so far.

Our company analyzes material inventory and then processes the financial accounting which is handled by the system we created using the product.  

The most valuable feature is that the reporting is fast. We can see the results from that in that our commissions come in fast. That is the main advantage.  

This is an integrated system so it is very complex. It is not like Windows or like Microsoft products where you can use Word or you use Excel and it is familiar and easy to use. The interface is something that is very confusing from my point of view. It can and should be simplified. It needs some work on the front end to be more user-friendly and customizable to the user's needs.  

It is not a very good product from the perspective of ease-of-use. Trying to implement it is like you want to prepare some food. You have raw materials like spices in a pile but there is no recipe as to how to mix them. It is a recipe missing the proportion to mix the spices in.  

In the case of S/4HANA, that recipe depends on how the organization requires it to operate. A better result depends upon the implementation partner's decisions in handling the wide range of choices offered by the product. If these decisions are not good, once the product is already developed, you may come to know after years of using it that it was not implemented optimally. Then you end up making customizations and work-arounds because of this initial implementation. That is bad practice. Customization and work-arounds will only lead to more complexity. It is a very big product that can not be understood in a short span of time and implemented quickly. Meticulous planning is ultimately important.  

A lot depends on the implementation partner and if they understand your needs. An implementation partner who rushes in too quickly with a solution can get it wrong and that can cause major problems in the long run.  

We started the implementation of S/4HANA in 2017.  

Any glitches and problems would all depend very strongly on the implementation, predominately. Our integration is very near perfect, but it needs a highly skilled team taking lots of time to understand and maintain it properly. Because implementation is less customized it is better than in most other industries. When it comes to our own industry and our own investment in our industry with our own company stressors, it has to be customized properly.  

One person will not be able to understand and manage all the processes of the modules. That is not practically possible to have that type of skill set. The product needs to be managed by a well-integrated team that can work together and separately with their own responsibility for maintenance and execution.  

Ultimately one person will need to have an in-depth knowledge of how the parts work together to orchestrate the result. All this has to come together at the time of designing. All of the team will be working with some lack of knowledge about the whole of the system or the in-depth knowledge of some other team member's roles. The integration of the team is as important as the integration of the product. 

The scalability of S/4HANA is as good as it can be. The reason that we moved from our old ERP was a lack of scalability. That is exactly the reason. We moved to S/4HANA because we knew the scalability was good.  

We use it company-wide on a daily basis and across multiple websites now. If we need to it is possible to scale up from there in whatever way we need to.  

Our specialized support team does sometimes work with SAP support. The support is good but it may depend on what you can provide. Sometimes we can trace volumes ourselves and we can get the solutions from that. It can often minimize the time it takes to get a solution. Using SAP to provide the solution takes more time. But sometimes we need them to keep moving ahead.  

We were having trouble with our other ERP solution which is a product that has not been very successful outside of Arab countries. That learning experience is why we are in a good position to implement S/4HANA as a better solution.  

The installation setup requires specific knowledge of the system and how it works. I am not from the technical side myself but I know a lot of configuration is required. It is more-or-less complex depending on the scope of how the product will be modeled for use.  

For the installation, we appointed a separate SAP IT partner. Along with that, our entire company was involved with implementing this project.  

It definitely requires maintenance from SAP support as well as our own specialized teams.  

This is an expensive product.  

My recommendation to people considering S/4HANA as an ERP (Enterprise Resource Planning) is to invest in it if they can afford it and need it. But, I strongly recommend that the implementation should be considered very carefully. SAP software is a very capable solution but it is only worth it if you approach it knowing that you will be spending three, four, or five years just to be able to understand it fully. It is not just an investment in capital, it is an investment in learning and time.  

It is definitely a good product. It is costly and needs a quality team for maintaining and integrating the product.  

On a scale from one to ten where one is the worst and ten is the best, I would have a hard time making a rating of SAP S/4HANA that is useful for every user. If someone already has some expertise in ERP expertise, it is different than if they have none. The solution itself can be a ten for one aspect of its function and it can be a three or four in other aspects depending on what the user needs and understands. Cost-wise it can be anything from one to ten depending on the value it provides to the organization investing in it.  

Personally, from the functionality point, I think it is one of the best products. The integration is good and the SAP team helps with their continuous support to help users reap the fruit of their investment in the software system. We took the time to have the knowledge of business and how the product could work for us to make adopting this product a success. In our case, I think the solution is around a seven-and-a-half out of ten.  

I work for a consulting company. Globally, we have clients in oil and gas, construction, and other industries.

We have about 26 people using this solution.

S/4HANA falls under a single terminal. We can easily access the data, and the performance is good.

The scalability could be better.

I have used SAP S/4HANA for five years.

It's stable.

I would rate the scalability as six out of ten.

Setup is easy. It takes at least six months to deploy.

We pay for an annual license. The pricing will depend on the client's needs.

I would rate this solution as seven out of ten.