SAP S/4HANA Reviews

We are a pre-sales team and I have been working as a consultant for SAP S4HANA.

Most often, we deal with manufacturing CPG customers. We prefer the complete SAP S4HANA Suite, with all of the functionalities, and the use cases are typically everything that is offered from the processes in that suite.

The key modules that I find most valuable are material management (MM), financial accounting and controlling (FICO), and human resources (HR). I am not exposed to all of the core features, but these are the ones that we generally prefer and propose.

The two things that need to be improved are price and customization. These are two dynamic changes that every customer will want.

I have been working with SAP S4HANA for the past year and a half.

Our customers for this solution are mixed in size. We have small-scale, medium-scale, and large-scale customers. The number of users also varies. It can be hundreds or multiple thousands.

I do not have experience with SAP technical support.

We have enough competency in our company that the initial setup is straightforward and we don't face many issues. There may be some complexity but it depends on the configuration.

The deployment model is a mixture of offerings and this choice is based on customer requirements. Sometimes it is a cloud deployment, whereas others are on-premises, and yet in some cases, it is a hybrid model.

We have an in-house team for deployment.

The price of this product is an issue for some customers.

I highly recommend this product for all SAP customers who want to digitize and have a core business suite of applications.

I would rate this solution a seven out of ten.

We are using SAP S4HANA for the OIL and GAS industry.

I have used SAP S4HANA within the past 10 Years

SAP S4HANA is highly stable.

I have found SAP S4HANA to be scalable.

The support quality depends upon the solution and the nature of the problem. It depends on which platform you working on it.

The difficulty level of the initial setup depends on the person's skills. If you know the basic knowledge of the database, then it will be easy, otherwise, it will be very difficult.

I would rate the price of SAP S4HANA a four out of five.

The price of SAP S4HANA could be cheaper.

My advice to others is for them to do their homework very well because if you move into production, you don't have any chances. Make sure your timelines are correct and select your consultant wisely.

I rate SAP S4HANA an eight out of ten.

My main use of this product is for finance and controlling.

This product would be improved by adding more reports. In the next release, I would like UDF or UDO to be added.

I've been using this solution for about two-and-a-half years.

This is a scalable solution.

This product is straightforward to set up.

I also work with Business One, and I find I need a lot of workarounds for it. But I find everything I need in S4/HANA. I recommend this solution for everyone, I think it's the best solution available. I would rate S4/HANA eight out of ten.

I used S/4HANA as a classical ERP system, so I used it to manage the data feeds of enterprise companies. One of them was an IT services company and the other was in the pharmaceutical business. They were two different businesses, but S/4HANA has so many modules and adjustments that you can generally adjust it to any kind of a business. 

S/4HANA can be cloud-based or deployed on-premises, but in both of my implementations, it was on-prem. 

One of the most valuable features, which we used the most, was the FI module, for finance. It involved controlling, account receivables, account payables, and complete financial steering. 

S/4HANA could be improved with better integration. At the moment, a main issue I see is that there's so much growth in the functionality, complementary modules, and cloud solutions which were acquired by SAP and which extend the functionality of the SAP ERP suite. It looks to me that they tend to acquire more and more functionality from acquisitions, but they don't invest enough effort into making them integrated with S/4HANA or ERP. I would say that the functionality is great, but integration is something which still needs more attention. Instead of focusing on acquisitions, they should invest, integrate, and better the existing portfolio of products in SAP. It would help us, as implementors, to have a more complex or compact solution. 

I used S/4HANA for about half a year, for two projects that I was running. 

I would say that S/4HANA is more of a stable product than a top-performing product, but that's because I don't have the same use cases with similar tools to compare it to. It's not fair to judge the performance if I don't have a like-to-like comparison with anything else. 

This solution is scalable. 

The technical support of SAP really depends on where your ticket is resolved. Sometimes you are lucky and you get an expert on the first trial, directly from Europe, and you get good advice very quickly and can continue with your progress. However, sometimes your tickets get stuck and maybe sent to India or sent to less experienced consultants, and you need to chase it to get your ticket resolved. It's hard to make a judgment on this because I've experienced both circumstances, either getting great support in a short amount of time or having to escalate the ticket for a couple of weeks because it's hard to reach the right expert. It's hard to compare because it depends, case by case. 

I'd say their technical support falls in the middle of the scale: it could be better, but it could be worse. At the moment, it's satisfactory, but unfortunately, this isn't always the case. 

Implementation is definitely not straightforward. It's straightforward if you have a proper expert in your sub-base team, but it's not installing Windows or Microsoft Excel. It's a corporate enterprise management system, so there are a lot of parameters you need to set up. The installation itself is the easy part, but the configuration for the business use case is complex. Typically, the installation took about one week. For the configuration, making it compliant with the business use cases, and setting up all the security and users, it took months—typically three to six months, depending on the size of the company. 

The team needed for deployment and maintenance depends on the size and complexity of the customer's business processes. It also depends on how far they would like to go with customizations because almost nobody is purchasing such an enterprise solution to use it as a standard. Almost every customer has some specific features they need to get configured, adjusted, or developed in the solution. From that point of view, it will decide the size of your team. 

If you have a small- to mid-size company—one hundred employees, compact business processes—then you can do it in a couple of months with five people. If you have an enterprise company with thousands of employees around the globe, then it takes almost an indefinite number of consultants because it depends on the complexity of your setup. So the minimum team of five could set it up in a couple of months for a small- to mid-sized company, but it could be a team of twenty to fifty people if you have a complex environment. 

I have implemented this solution for two customers. 

This is not the cheapest solution on the market, so you need to invest seriously in it. As a solid product, it has a solid price. It's definitely one of the more expensive tools on the market, but it's also one of the best products on the market. 

You need to pay for licensing. There are multiple models, but typically, it's a yearly subscription. Usually, when you implement it from scratch, you don't just purchase it for the first year, but for three or five years. 

Compared to similar products, I rate SAP S/4HANA an eight out of ten, because it can always be better. 

I would definitely recommend S/4HANA to those considering implementation. The greatest and biggest enterprises use SAP solutions. If you have a really serious business and you're looking for a rock solid solution with all the modules and functionalities you may need, then SAP is definitely one of the best options. On the other hand, you need to have a business which is profitable because this solution is not cheap, and implementation projects are neither cheap nor fast. You need to invest seriously in such a solution, but it pays off because there are no risks of malfunctions. You have enough contractors on the market who can help you with the solution, so you can always get support. 

We are in the progress right now in achieving the maximum utilization of the SAP HANA. We are exploring most of the available features.

I find the Production Planning Cockpit (PPC) and Material Requirements Planning (MRP) most valuable modules.

In a feature release, they could improve by adding budgetary features.

I have used SAP S4HANA for approximately three years.

SAP S4HANA is stable.

As for our requirements, SAP S4HANA has been scalable. We can extend our requirement to the system. We are using the new enhanced feature and there are many features that are available for the system allowing scalability.

We are receiving technical support from a local team here from India.

The price of SAP S4HANA is reasonable.

I would advise others when implementing to work very closely with the SAP team. When we are migrating from a legacy system to any newer system or SAP, we need to work on the mass uploading requirements, such as the master data, or open items, such as assets. We need to make another clean system before uploading all the data to the system.

I rate SAP S4HANA a seven out of ten.

Mostly I have dealt with project-based manufacturing companies where they do custom product builds, like heavy equipment, compressors, steam turbines, and stuff like that.

S4HANA is a completely integrated solution. It's an end-to-end ERP system with strong manufacturing and financial integration, which is not common among ERPs. And it's a solution that's driven by industry best practices.

Maybe its user interface and reporting can be improved across the board, but it is manageable.

I've been using S4HANA for about 16 years.

S4HANA's stability is good.

S4HANA is pretty scalable. We normally plan three to five years ahead and scale up accordingly. So as long as your sizing is done properly, you're good.

I don't have much experience with SAP's tech support, but I have used the online support system. It's okay for a company the size of SAP. But from a customer perspective, it can be time consuming to get help from them.

Setting up S4HANA is straightforward if you have a little bit of expertise, especially on the S4HANA side. You need to understand the appliances and hardware so you can set requirements for RAM as opposed to storage. If you have some experience in server administration, it's not like climbing a mountain; it's a small trip.

Most of the time, I've been able to quantify the soft savings, like savings in terms of time spent on processes and efficiencies that you gain. FDA reductions are generally difficult to establish over a finite period, but your soft savings are far more rewarding, and it's also more compliance related.

I have not dealt with licensing directly because our head office manages that. We only pay SAP to perform maintenance on the solution instead of doing it in-house. Given the size of an ERP system, you need some extra labor to maintain it, but it's justified if you look at the cost-benefit analysis. Some companies go overboard with hiring many people, and then they say it's too expensive.

I would rate S4HANA 10 out of 10. It's a good solution. I think some companies are penny wise and pound foolish. They invest a lot in other ERPs, and when they start to grow those systems, they create a lot of inefficiencies in the process. 

Most of our customer base is particularly interested in the finance area. This aspect of the solution is great. 

The most interesting features from the solution include the look and feel of the user interface. It's very user friendly and easy to navigate.

The performance of the solution is excellent.

The solution isn't lacking any features per se. Clients aren't coming to us and saying "we need this or that."

The cost of the solution is quite high. It needs to be adjusted.

The integration could be better. They have many different kinds of house platforms, and then it becomes complicated to have integration within all of these different systems.

I've been using the solution for five years at this point. It's been a while.

We provide technical support to our clients when they need our assistance.

We have implementation projects that help the customers start from zero all the way up to the latest version that they can use on their own. If they need existing or ongoing help with SAP, we will provide some kind of support model. We support them in case they have any problems or in case they have some version they need to upgrade.

As we are implementing the solution for our clients, the process is pretty straightforward.

Our company typically sets up the product. We implement the solution for our clients on their behalf.

The pricing of the solution is quite high. 

We are not the end customer. We are the implementation providers. We have customers and implement the solution for them and offer support to them while they are using SAP, which is an enterprise solution.

We will support any version from the previous version and also upgrade to the newest version, as per our client's needs. There are all kinds of versions of the solution that we support. We mainly work with the S/4, the core ERP solution, so the core S/4, and also the ECC, the previous version.

A company needs to be aware that it's much more helpful to be knowledgeable in the product before beginning an implementation. If a customer doesn't have experience with SAP, the implementation may be difficult. However, if they have some experience, it is a bit easier to set up everything. A company must also ensure they have in-depth business knowledge when doing a discussion in the booking.

Overall, we've been quite satisfied with the product. I'd rate it nine out of ten. If the solution offered better implementation capabilities and pricing, I'd give it full marks.

We are partners with SAP S4HANA and I'm company director. 

This is a very powerful solution with a user-friendly UI. They provide good documentation.

This is a very costly solution.

I've been using this solution for nearly eight years. 

The solution is stable. 

The solution is highly scalable. 

Nobody can match their customer service, it's very good. 

This is an IT tool so the initial setup is somewhat complex. It's gradually becoming simpler over time and they're developing different tools to simplify implementation and maintenance.

Licensing costs are high.

People are generally wary of SAP products but you can do everything in SAP in a very trouble-free manner. Customers need to be aware that this is a simple and powerful product.  

I rate the solution nine out of 10.