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SAP S/4HANA Reviews

Vendor: SAP
4.2 out of 5
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What is SAP S/4HANA?

SAP S4HANA is an ERP (enterprise resource planning) system that uses sophisticated technologies including machine learning and AI. It is most commonly used to integrate and manage business functions and is an ideal solution for large enterprises. The platform includes supplier relationship management (SRM), customer relationship management (CRM), supply chain management (SCM), and product lifecycle management (PLM) functionality.

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SAP S/4HANA is the #1 ranked solution in top ERP solutions. PeerSpot users give SAP S/4HANA an average rating of 8.4 out of 10. SAP S/4HANA is most commonly compared to SAP ERP: SAP S/4HANA vs SAP ERP. SAP S/4HANA is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 13% of all views.
Buyer's Guide
SAP S/4HANA
January 2026
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SAP S/4HANA mindshare

As of January 2026, the mindshare of SAP S/4HANA in the ERP category stands at 6.4%, down from 14.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
ERP Market Share Distribution
ProductMarket Share (%)
SAP S/4HANA6.4%
SAP ERP11.6%
Microsoft Dynamics 365 Business Central4.4%
Other77.6%
ERP

PeerResearch reports based on SAP S/4HANA reviews

TypeTitleDate
CategoryERPJan 26, 2026Download
ProductReviews, tips, and advice from real usersJan 26, 2026Download
ComparisonSAP S/4HANA vs SAP ERPJan 26, 2026Download
ComparisonSAP S/4HANA vs SAP Business OneJan 26, 2026Download
ComparisonSAP S/4HANA vs Oracle E-Business SuiteJan 26, 2026Download
Suggested products
TitleRatingMindshareRecommending
SAP ERP4.011.6%87%108 interviewsAdd to research
IFS Cloud Platform3.92.6%87%31 interviewsAdd to research
 
 
Key learnings from peers
Last updated Dec 14, 2025

Valuable Features

SAP S/4HANA is highly valued for its user-friendly Fiori interface, strong integration capabilities, fast in-memory processing, and comprehensive functionality across modules like finance and materials management. Its real-time analytics, intuitive interface, and ease of integration with cloud and third-party tools are standout features, enhancing data management and efficiency. Users benefit from simplified processes, customized modules, and a robust performance, supporting enhanced decision-making and seamless operations.
  • "SAP S_4HANA has significantly improved performance through its in-memory database technology, SAP HANA, which enhances user experience and business processes."
  • "The best features of SAP S_4HANA are that the front end configuration gives a lot of flexibility to the user to do analytics and to get insights quickly."
  • "I think SAP S/4HANA is one of the best in the market."

Room for Improvement

SAP S/4HANA users highlight the need for an improved user interface and better integration with third-party systems. The pricing is considered high, making it less accessible for smaller businesses. Customization options are limited, complicating user adaptation. Documentation and support need enhancements for smoother implementation. Fiori applications require enrichment for a full app experience. Users seek reduced complexity and increased efficiency in deployment and operation, emphasizing the necessity for user-friendly analytics and AI integration.
  • "SAP is generally a very expensive license globally."
  • "In my opinion, areas of SAP S_4HANA that have room for improvement would be in AI and insights generation, which would be a good enhancement for the future."
  • "The infrastructure management from SAP rates as a six. I rate infrastructure support this way because it takes too long, and it's hard to reach the right people."

ROI

Users reported high returns with SAP S/4HANA, noting reduced costs through cloud migration and centralized systems. Implementation offers efficient process management and compliance, especially in larger companies. Many highlight SAP's long-term benefits despite initial expenses. Firms also appreciate seamless departmental integration and access to cutting-edge innovations, leading to competitive advantages. Concerns include high initial investments and differences in pricing, but many believe the financial commitment justifies the advantages. Some small businesses experience varying returns.

Pricing

SAP S/4HANA pricing is considered high, with licensing models varying based on user count, usage, and deployment type. The cost structure often includes annual licenses and maintenance fees, with additional expenses for implementation and support. While some find the flexibility in pricing beneficial, others struggle with the complexity and overall expense. Suitable for large enterprises, the solution may not be affordable for smaller companies. Costs can escalate based on hardware needs and subscription commitments.
  • "The tool's licensing is very expensive. They've changed their licensing model from the old ERP system to a new model using FUEs, which is somewhat better but still expensive."
  • "People concerned about the costs need to evaluate whether implementing this system is profitable."
  • "The tool's price can be reasonable for large organizations, but it might not be suitable for small organizations with a small number of users."

Popular Use Cases

SAP S/4HANA is widely used for enterprise resource planning and business process management across various industries. Organizations use it for finance, sales, supply chain, and manufacturing processes. Many deploy it on cloud platforms like AWS and Azure, leveraging it for data analysis and real-time insights. Companies value SAP S/4HANA for its ability to integrate multiple business functions, including financial operations, logistics, human resources, and analytics, enhancing decision-making and operational efficiency.

Service and Support

SAP S/4HANA customer service and support receive mixed feedback. Some find it responsive and knowledgeable, especially with a maximum attention agreement, while others note delays and procedural complexities. The effectiveness often hinges on agreements and individual consultants' expertise. Many users appreciate the knowledgeable tech support, though some desire quicker responses and improved service for non-standard issues. Multiple entities rate customer service highly, but some experience a lack of promptness in low-priority scenarios.

Deployment

Opinions on SAP S/4HANA's initial setup vary. Many describe it as complex, needing specialized knowledge and careful configuration, especially for larger organizations or those requiring extensive customization. However, others find it straightforward with adequate expertise and planning, highlighting good documentation and varying deployment options. The setup time fluctuates, taking from a few months to over a year, depending on business complexity and customization needs. Staff expertise and existing infrastructure highly influence experiences.

Scalability

SAP S/4HANA demonstrates strong adaptability, ideal for diverse business sizes, particularly medium to large enterprises. Expansion capabilities are notable, contingent on cloud infrastructure and hardware. Many clients effectively scale across regions, aligning with deployment strategies. Challenges exist with costs and migration complexities. Most users rate scalability positively, citing flexibility and ease of integration. SAP S/4HANA supports varied customer needs, accommodating thousands of users when infrastructure and investment meet scale requirements.

Stability

SAP S/4HANA exhibits reliability with robust performance, particularly for those with proper infrastructure and sizing. Identified issues often arise from implementation factors like customizations. While most reports highlight stability, some mention occasional performance disruptions, commonly linked to connectivity or user load. Patches and updates are frequent, addressing stability concerns. Private cloud versions often fare better than public ones. Many rate stability positively, though it remains environment-dependent.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SAP S/4HANA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business49
Midsize Enterprise25
Large Enterprise45
By reviewers
By visitors reading reviews
Company SizeCount
Small Business441
Midsize Enterprise335
Large Enterprise732
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
11%
Outsourcing Company
10%
Comms Service Provider
6%
Financial Services Firm
6%
University
5%
Retailer
5%
Educational Organization
4%
Healthcare Company
4%
Government
3%
Construction Company
3%
Energy/Utilities Company
3%
Media Company
3%
Transportation Company
2%
Real Estate/Law Firm
2%
Non Profit
2%
Insurance Company
2%
Performing Arts
2%
Consumer Goods Company
2%
Legal Firm
1%
Recreational Facilities/Services Company
1%
Wholesaler/Distributor
1%
Marketing Services Firm
1%
Mining And Metals Company
1%
Pharma/Biotech Company
1%
Hospitality Company
1%
Logistics Company
1%
Aerospace/Defense Firm
1%

Compare SAP S/4HANA with alternative products

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Learn more about SAP S/4HANA

SAP S4HANA offers three different deployment options:

  • On-premises
  • Cloud
  • Hybrid

SAP S4HANA Features

SAP S4HANA has many valuable key features, including:

  • Customizable
  • ERP, CRM, SRM, SCM, PLM co-deployed
  • High throughput
  • Fast analytics and reporting
  • Smaller total data footprint
  • SAP HANA multi-tenancy
  • All data: social, text, geo, graph, processing
  • New SAP Fiori UX for any device (mobile, desktop, tablet)
  • Unlimited workload capacity
  • High-volume transaction processing (OLTP)
  • High volume real-time analytical processes (OLAP)
  • Service Management
  • Digital Boardroom Integration

SAP S4HANA Benefits

Some of the benefits of using SAP S4HANA include:

  • Speed: S4 HANA applications leverage speed, context, and data accessibility to ensure you can stay up to date with rapidly evolving technology.
  • Improved performance: With SAP S4HANA, you can plan, execute, or generate reports and analytics based on live data to increase performance.
  • Simplicity: SAP S4HANA’s whole infrastructure was designed with simplification in mind — from the management of the solution to the administration of the IT landscape. The solution serves as the digital core for business process simplification and enables the centralizing of hardware and network resources.
  • Cost effective: SAP S4HANA is a cost effective solution. It provides the ability to bring together all the analytical and transactional capabilities of a variety of systems in one location, enabling better decision making.

Reviews from Real Users

Below are some reviews and helpful feedback written by SAP S4HANA users.

A Mechanical Engineer at a construction company says, “It is a very powerful, highly customizable tool. The most valuable feature is that the reporting is fast. We can see the results from that in that our commissions come in fast. That is the main advantage.”

Another reviewer, a SAP Technology Manager at a financial services firm, mentions, "It is more or less a very, very smooth and seamless product. Day by day they are increasing their technology features and they are keen to resolve the issues. India has a complex business scenario and SAP is thinking about that and resolving the issues day by day. In terms of the features I have found most valuable, I don't think that there is any lack or any gap process-wise. SAP is a very good tool."

A Project and Service delivery Manager at a tech services company comments, "One of the most valuable features, which we used the most, was the FI module, for finance. It involved controlling, account receivables, account payables, and complete financial steering."

A Senior Architect at a construction company states, “The POD applications are very useful to us. There are a few POD apps which we are using for different business scenarios. They are quite interesting.” He also adds, “The initial setup is pretty straightforward. The documentation is very good. The solution can scale well. The solution is stable.”

SAP S/4HANA was previously known as SAP S4HANA.

SAP S/4HANA customers

Nestle, O.C. Tanner, Sabre, New York Life Insurance Co., MEMEBOX, Siemens AG.

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SAP S/4HANA Reviews Summary
Author infoRatingReview Summary
Delivery Head- IT Shared Services at a manufacturing company with 5,001-10,000 employees4.5I manage an SAP competence center, implementing S/4HANA and appreciating its scalability, rich features, and robust analytics, though pricing is high and consulting could improve. SAP offers better ROI and stands ahead of alternatives like Oracle and Microsoft.
Principal Instrument and Control at PETRONAS4.0I've used SAP S/4HANA for two years mainly for maintenance and resource planning; it's fast, flexible, and scalable, though costly. Setup was easy, support is responsive, but AI-driven insights could improve the analytics experience.
Enterprise Architect at E.ON3.5I have five years of experience with SAP S/4HANA as an enterprise architect focusing on finance. Its reporting capabilities and data accessibility are invaluable, though I find the user experience requires improvement. We use Microsoft Azure for deployment.
Head of IT at Genix Pharma (Private) Limited5.0I switched from Microsoft Dynamics to SAP S/4HANA for its maturity in the pharmaceutical sector and significant financial benefits, despite some areas still under exploration and high costs compared to other ERPs in Pakistan.
Senior SAP-ABAP Lead Consultant at Ernst & Young5.0I use SAP S/4HANA for financial management, HR, and third-party integration. It's well-syndicated with public systems and includes valuable analytics. While the database use and indexing have improved, there remains room for enhancement in table management.
Senior Integration Consultant at a consultancy with 11-50 employees5.0As a consulting lead, I find SAP S/4HANA valuable for its prebuilt scenarios and process standardization. However, it requires improvements for regulatory compliance in Turkey. SAP is popular and trusted, but lacks regulatory packages present in other countries.
Founder & CEO at EXM10 Consulting4.5SAP S/4HANA excels in finance and integrates emerging technologies like in-memory databases. It's versatile across industries and user-friendly for quick deployment. While regular updates enhance the system, users need systematic training to maximize its potential.
Managing Director at a recruiting/HR firm with 501-1,000 employees5.0I work in the technical stack across multiple industries, focusing on SAP S/4HANA as the future replacement for ECC. It integrates well with cloud products, offering flexibility and efficiency, though the subscription model presents adaptation challenges for organizations.