Smartsheet Reviews

Name: Smartsheet
Brand: Smartsheet
Rating: 4 (40 reviews)

Vendor: Smartsheet

4.0 out of 5

40 reviews
92% willing to recommend

379 followers

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What is Smartsheet?

Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes.

Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.

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Smartsheet is the #4 ranked solution in top Project Portfolio Management solutions and #5 ranked solution in top Project Management Software. PeerSpot users give Smartsheet an average rating of 8.0 out of 10. Smartsheet is most commonly compared to Jira: Smartsheet vs Jira. Smartsheet is popular among the midsize enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 41% of all views.

Helped 814,649 peers since 2012

Featured reviews

Asma Ali

Project Manager at a government with 10,001+ employees

At one point we were trying to use it to organize a curriculum for students to just have the weekly stuff. We kind of ran into trouble doing this. It's not really designed for that. What we were trying to do is give them a real-time syllabus with pre-readings and activities and stuff embedded. It ended up getting really complicated. They also had access, and while there’s probably a way to not give them access, I didn’t know how to set that. I just wanted to let them download. It got complex. It wasn’t just people updating what they were working on. It was something else and it didn’t work. If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. We use Box to store recordings, for example, of sessions and stuff. We’d like to store it in this solution. We already integrate Smartsheet into Teams for updates and stuff. That works well.

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PaulDiaz

Project Manager at Amgen

I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.

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Natalija Prodanovic

Global IT PMO at a transportation company with 10,001+ employees

Smartsheet's initial setup is straightforward. There is not much to it. It's very simple from the user's perspective. We already have accounts, licenses, and users, and I assign license ownerships. They set everything up up for you. They give you the template page where you set up your landing page. Before assigning licenses, I send a form where they have to justify why they need a license because there is also a free version user account that they can use. I can have an unlimited number of people as users of Smartsheet, but I don't have to give them a license, which I think is a great advantage.

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Smartsheet mindshare

Product category:

As of November 2024, the mindshare of Smartsheet in the Project Portfolio Management category stands at 7.8%, up from 7.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Project Portfolio Management

Key learnings from peers

Last updated Nov 4, 2024

Valuable Features

Smartsheet's valuable features include its cloud-based accessibility, real-time data sharing, robust collaboration tools, and customizable workflows. Users appreciate its intuitive interface, Gantt chart capabilities, and seamless integration with tools like Jira and Microsoft Teams. The dashboard and reporting features help track projects effectively. Smartsheet simplifies project management with automated notifications and easy file attachments. Its flexibility, personalization options, and ability to centralize and prioritize projects are highly favored by teams.

"I prefer Smartsheet for its flexibility."
"It's stable and simple to use."
"I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items."

Room for Improvement

Smartsheet needs enhanced real-time collaboration, improved user-friendliness, and a more intuitive dashboard. There are issues with security and customer support, and more seamless integrations, especially with Microsoft products, are needed. Improvements are sought in autosave, conditional formatting, and reporting capabilities. Users desire better Excel compatibility and flexibility for complex data management. Increased sheet limits and enhanced automation features are requested, as well as improved training resources and mobile usability.

"Initially, there were issues like dropdowns. Those have been overcome."
"The only reason we migrated to another application was the full integration available in other solutions. We never used the integration capabilities of Smartsheet."
"I want to improve baselines, predecessor-successor relationships, and the ability to use manual starts and stops while keeping relationships intact. Changing dates and durations can be convoluted, unlike in Microsoft Project. There are many things I'm used to in other software that don't happen in Smartsheet. It's offset by how easy it is to link sheets and pull data at higher levels, but figuring out why I can't change data sometimes can be frustrating."

ROI

Businesses find Smartsheet indispensable with increased productivity and efficiency. They praise its ability to automate tasks, maintain timelines, and facilitate virtual team collaboration, reducing administrative burdens. It's appreciated for ease of use and affordability, offering significant time savings and project management benefits. Users cite enhanced collaboration and seamless updates as key features. The tool's cloud-based format and Excel-like interface prove useful, though integration limitations exist. Overall, Smartsheet is favorably viewed for effective project execution.

Pricing

Smartsheet offers various pricing options suitable for enterprise needs. The basic license starts around $500 per year, with enterprise plans costing approximately $750. Licensing is typically per user, with monthly fees ranging from $8 for personal use to $33 for enterprise users. Smartsheet's licensing model stands out as affordable compared to competitors like Microsoft Project and Asana, making it a cost-effective solution for teams, especially when leveraging the option for unlimited free collaborators with editing limitations.

"Smartsheet can be low-priced, with personal subscriptions around eight dollars a month, but I imagine it gets pricier for enterprise systems. Microsoft Project can be more expensive."
"There's a trial version and a free version. Each license costs a decent amount, $25 per month or something."
"I pay $ 120 or $ 128 a month for two to three users."

Popular Use Cases

Smartsheet is primarily used by organizations for project management, integrating with tools like Microsoft Project, planning, task tracking, and creating dashboards. It supports enterprise collaboration, workflow automation, and data visualization. Companies use it to manage construction projects, track legal requests, streamline support processes, conduct reporting, and coordinate actions across multiple teams. Many entities leverage its cloud-based services for managing portfolios, collecting approvals, and customizing workflows to meet diverse business needs.

Service and Support

Smartsheet customer service is generally responsive and supportive, particularly via email. Many users find their technical support knowledgeable and efficient, though some feel improvements are needed in resolving tickets. Their resource library and email responses are helpful, while direct support experiences vary. Some users experienced excellent service, while others noted occasional feedback integration and training offerings. Overall, customer interactions with Smartsheet are often positive and proactive, with timely communication and problem-solving capabilities.

Deployment

Smartsheet's initial setup is frequently described as straightforward and user-friendly. Users appreciate the intuitive interface and ease of deployment, finding it quick to implement. While some users find the setup more complex compared to other tools, many highlight the accessibility of training resources and support. Project management professionals note its familiarity and ease compared to other software. While there are varying opinions on complexity, most users successfully deploy and adapt to the platform with ease.

Scalability

Smartsheet demonstrates strong scalability capabilities, with many users noting ease in accommodating increased numbers. Its integrations with tools like Microsoft Teams and Jira enhance its ability to scale flexibly. Users find it financially beneficial due to its competitive licensing structure. Some users highlight potential limitations for very large-scale projects, yet most agree on its efficiency for medium to large groups. The platform's scalability receives high ratings, typically between seven and ten out of ten.

Stability

Smartsheet is widely considered stable, with minimal downtimes and only a few minor issues like occasional lags or short outages. Users consistently report reliability and favorable performance. Ratings often fall between seven and ten out of ten for stability. Most appreciate continuous improvements and the platform being cloud-based, ensuring consistent accessibility. Some mention initial setup challenges but regard current stability positively, indicating it operates well under typical SaaS expectations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Smartsheet Buyer's Guide for additional reliable information.