Zoho CRM Reviews

The implementation of Zoho CRM has resulted in a positive outcome in terms of financial gains. By utilizing automation features, the company has achieved a return on investment by enhancing performance without the need for additional staff. The system's automation capabilities have reduced the manpower required, particularly in contact center and healthcare settings.

Zoho CRM offers a range of pricing plans, including basic, standard, professional, enterprise, and ultimate. 

The subscription-based license for Zoho CRM is considered affordable, especially when compared to other solutions. 

Customizations and integrations are limited in the standard and professional plans, making them less recommended for medium and enterprise-level businesses. The enterprise plan is often chosen by private limited companies and is considered reasonable.

The pricing for Zoho CRM is lower than other software options.  

Licensing costs are in line with competitors, such as HubSpot, and are significantly cheaper than Salesforce. 

Some reviewers express a desire for more flexible features and better discounts, while others find the pricing already competitive and affordable.

• "I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."
• "The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."
• "Zoho CRM is available at a fairly average price"

The primary use case of Zoho CRM is for communication, marketing, lead campaigns, sales strategies, telephonic systems, quotations, invoices, managing client relationships, patching lead details, creating workflows, generating reports, qualifying leads, identifying customer expectations, tracking the funnel process, serving as a database of customer information, and managing contracts.

It's also used for prioritizing projects, pipeline follow-ups, recording customer data, predicting sales, tracking customer requests and test orders, managing Google Sheets, defining strategies, capturing and processing leads, maintaining relationships with customers, managing leads and opportunities, using the dashboard and reporting features, running marketing campaigns, and booking appointments.

Users can use the solution for creating and managing modules, email broadcasting, integrating with email marketing tools, data sharing, managing pipelines, proposals, and deals, monitoring internet services, recording leads and data, managing commissions and clients, and for sales leads, contract details, and projections.

The customer service and support for Zoho CRM are available 24/7 and can be reached through various channels such as email, live chat, phone, or ticket. The support team is generally helpful and responsive, with a fast response time. However, there are some concerns about the technical support service, as it is only available on weekdays and there have been instances where multiple iterations were required to resolve issues. Some users have found the support team to be knowledgeable, while others have experienced limitations in their expertise. 

Some users found the initial setup process to be straightforward and easy, taking around a week to a month to complete. Others mentioned that the setup process was complex and required customization, especially for medium and enterprise businesses. However, many users agreed that once the initial setup was done, the solution was intuitive and easy to navigate. 

The deployment time also varied, with some users able to deploy the solution within a few days, while others took several months. 

Zoho CRM is highly scalable and can accommodate a large number of users. Some reviewers mentioned the option to request a dedicated server for additional scalability. The solution is also praised for its ability to scale with multiple devices. 

The stability of Zoho CRM is highly praised. Users mention that the solution is very stable, reliable, and secure, with no bugs or glitches. Some users have experienced occasional connection issues, however, overall, the product is considered stable. Users appreciate Zoho's transparency in providing updates and addressing any potential issues. While there have been instances of slower connection speeds, it does not significantly impact the overall stability of the solution.