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Iterable vs Pardot vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of May 2026, in the Marketing Automation category, the mindshare of Iterable is 1.1%, down from 1.4% compared to the previous year. The mindshare of Pardot is 2.9%, down from 3.6% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 12.3%, down from 23.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Automation Mindshare Distribution
ProductMindshare (%)
Salesforce Marketing Cloud12.3%
Iterable1.1%
Pardot2.9%
Other83.7%
Marketing Automation
 

Featured Reviews

TR
Digital Marketing Manager at Nestle
Marketing team has automated personalized lifecycle emails and now creates more engaging campaigns
The best features Iterable offers are automation and simplicity in use. Iterable is dynamic and allows us to engage customers at all stages of the customer journey. Iterable has allowed our customer communication to be automated. With thousands of customers, the ability to automate email communication has saved our team incredible amounts of time. While Iterable is used largely by our marketing team, we do have individuals who are less tech-savvy with limited coding experience, yet confident in navigating the platform. Iterable is very user-friendly and has maintained its simplicity. Iterable has saved our team an incredible amount of time and manual labor through automation of emailing. With the creative and engaging content created in Iterable, customers are more likely to engage than previously, hence increasing customer engagement. We have saved between sixty to seventy percent of our time through automation. Iterable has allowed us to automate email campaigns to customers by planning a series of emails six months prior to their delivery.
PradeepKumar25 - PeerSpot reviewer
Associate Manager at Tech Mahindra Limited
Allows seamless integration but lacks email design
Pardot needs many improvements in terms of email design and design studio functionalities. It lacks a robust design studio, limiting our ability to perform various design activities efficiently. You don't need to write any HTML code, but designing a banner for a website involves creating a landing page within Pardot. The platform's drag-and-drop features are not as advanced as those in other marketing platforms like Marketo, Salesforce Marketing Cloud, or Eloqua. Pardot's landing page and form-building features are pretty basic, requiring web developers or skilled users to build elements from scratch and perform extensive testing using tools like Litmus before deployment. This is a significant drawback of the platform. Additionally, Pardot's integration with third-party applications is limited because it operates on top of CRM systems. However, data integration between Pardot and CRM is seamless, reducing the need to worry about data errors once the configuration is complete.
GauravSingh2 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Targeted email journeys have boosted campaign insight and now need better data access and support
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Iterable is one of the best, efficient, and user-friendly CRM campaign management tools."
"Miro Business - Enterprise has been a lifesaver for us, increasing team collaboration by 70 to 80% and saving our time and resources."
"Iterable allows us to trigger SMS messages through Twilio based on real-time user events such as abandoned actions, incomplete transactions, account or subscription changes, inactivity or re-engagement milestones."
"Iterable has positively impacted my organization, as it enhanced campaign execution speed, increased engagement and conversion rates through personalization, reduced our dependency on engineering for routine campaign changes, and improved collaboration between marketing and technical teams."
"Iterable has positively impacted our organization as we have seen an improvement since geolocation features improved our weekly email conversion rate by 300%."
"Using Iterable has helped me manage my customer workflows very well, as the process is smooth and quick, and whenever I set up the workflows, the data events trigger immediately, making it a user-friendly workflow setup."
"Iterable saves our time and has better customer relationship benefits, making a very good relationship with our customers because once we have already created the workflow, client communication has been automatically done and our work, work pressure, and work stress have been reduced, creating a very good impact on a better work environment."
"The implementation process is easy, it's easy to learn, the dashboards are very convenient when you go from one option to another option, the dashboard is very neat, and the UI is very easy to understand."
"Pardot's most valuable feature is its B2B marketing capabilities."
"Technical support has been quick and helpful every time."
"The tracking and automation of outbound messaging is the solution's most valuable aspect."
"It has made email marketing quicker and easier."
"I have not had any issues with the product's stability. Stability-wise, I rate the solution a ten out of ten."
"The solution is very fast, it's easy to create email templates and landing pages, and it is very good at score lists and sending signals to a salesperson for outreach purposes."
"For me, the best thing is the Custom Redirect. That's one key thing I like because using that particular Custom Redirect, I can track a link wherever I'm sharing it. I can track how and when people are accessing it."
"Email automation is most valuable."
"This is a very powerful and scalable solution."
"Marketing Cloud has improved our productivity and our team enjoy using it."
"We have found the solution to be scalable."
"I sincerely recommend the SFMC platform and advise you to hire a Solutions Architect to set it up."
"The most valuable feature of Salesforce Marketing Cloud is the seamless conversion of lead to opportunity, in relation to orders is good."
"The Salesforce ecosystem is more powerful than Siebel.Salesforce is fully integrated."
"What is most valuable is that you can schedule reports, there are a lot of supporting tools, and you have access to all that information."
 

Cons

"Although the platform is powerful, advanced use cases require a learning curve and deeper analytics and performance optimization at scale could further enhance its value."
"Iterable can be improved regarding handling attributes, as it has limited limitations on event attributes and profile attributes."
"I would like more training and resources on how to use Iterable."
"When I consider needed improvements, I find that the limitation in handling many brands in a single project can be problematic, which affects the use of custom event data within Handlebar logic, and the foldering option for snippets and lists needs improvement."
"However, the challenge occurs when a large number of users are simultaneously on the whiteboards, but otherwise, there is no problem with scalability."
"Iterable challenges I have faced include a steep learning curve for advanced use cases; basic campaigns are easy to launch, but advanced and personalized campaigns or event-based logic take considerable time, which is a challenge for new users."
"The user interface could be made more intuitive and user-friendly."
"The solution lacks integration with Instagram, which is our top problem with the product."
"For new people, the installation of the tool can be difficult."
"The solution is quite expensive, at least, for smaller teams."
"The price of this solution is expensive. However, you are going to receive good value for money."
"Needs to improve list building."
"Pardot must be synced with Salesforce."
"The reporting features of the Pardot system could be improved to provide better and more data."
"The encryption and decryption have room for improvement."
"The UA could be better designed for a mobile connection."
"The general setup and understanding of how to use it can be improved. There should be easier self-service for setting up dashboards."
"The quality of support for this solution has been decreasing over time and the support team are sometimes more focused on closing tickets that resolving issues. Often the support team is not well trained or aware of the new features or products released by Salesforce."
"We have struggled to get resolution of support tickets from the Salesforce team."
"Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues."
"In terms of improvements, it would be beneficial to enhance the Copilot actions. The issue lies with the internal language setup."
"Technical support is good but could be faster, maybe more knowledgeable, and more customer friendly."
 

Pricing and Cost Advice

Information not available
"The price of this solution is expensive. However, you are going to receive good value for money. They could improve by reducing the price."
"​Make sure you do not pay for features that you may not need​."
"We pay about $4000 a month."
"It is a competitively priced product, considering what it provides."
"In terms of pricing, Pardot is cheaper than Marketing Cloud."
"I don't know if my company pays for Salesforce Marketing Cloud monthly or yearly. It's a SaaS, so it's a recurring cost, but I have no information on its price."
"The price is expensive."
"This is a low cost solution suited to larger organizations."
"It's normal pricing."
"It is a license per user."
"My company pays to use this solution."
"Salesforce is an expensive solution."
"Salesforce Marketing Cloud is affordable, considering the significant improvements it brings to our campaign results."
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Top Industries

By visitors reading reviews
No data available
Construction Company
14%
Computer Software Company
14%
Financial Services Firm
10%
Retailer
8%
Financial Services Firm
17%
Manufacturing Company
9%
Construction Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise15
Large Enterprise34
 

Questions from the Community

What is your experience regarding pricing and costs for Iterable?
My experience with pricing, setup cost, and licensing shows that the price is very cost-effective compared to my prev...
What needs improvement with Iterable?
In my assessment, the impact of Iterable's segmentation capabilities on my conversion rates is that segmentation is l...
What is your primary use case for Iterable?
I am using the product for myself as my company's own product.The primary use cases with Iterable are end-to-end Iter...
What do you like most about Pardot?
It has no limit for sending marketing emails.
What is your experience regarding pricing and costs for Pardot?
Pardot was somewhat costly for our requirements, nonetheless, the capacities of the item were limited.
What needs improvement with Pardot?
Pardot needs many improvements in terms of email design and design studio functionalities. It lacks a robust design s...
What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have...
What is your primary use case for Salesforce Marketing Cloud?
The main use case for Salesforce Marketing Cloud is email marketing through Salesforce for the B2B segment on a day-t...
 

Also Known As

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ExactTarget
 

Overview

 

Sample Customers

BetterDoctor Bisnow Decorist Dot&Bo IMGE Rocksbox Yelp
Arketi Group
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Salesforce, Adobe, HubSpot and others in Marketing Automation. Updated: May 2026.
894,998 professionals have used our research since 2012.