

JumpCloud and Microsoft Entra External ID are robust players in the identity management and IT control arena. JumpCloud appears to have the upper hand due to its comprehensive device management and focus on IT control, giving it an edge for organizations with diverse IT needs.
Features: JumpCloud excels in device management, providing single sign-on capabilities and seamless integration with applications like Microsoft 365 and Google Workspace. It also supports SAML authentication and extensive application integrations. Microsoft Entra External ID focuses on strong single sign-on and integration capabilities, particularly excelling with federated identities and compatibility across various platforms, ideal for hybrid and cloud environments.
Room for Improvement: JumpCloud could improve mobile device management, enhance Microsoft 365 synchronization, and offer more integration features. Users suggest better mobile device management for Apple devices and expanded cloud storage options. Microsoft Entra External ID could work on improving synchronization speed and simplifying its complex licensing model, aiming for better cost transparency and customization options for single sign-on.
Ease of Deployment and Customer Service: JumpCloud uses a predominantly public cloud deployment with strong technical support that's appreciated for responsiveness and helpful forums. However, there's room for speeding up customer support response. Microsoft Entra External ID, offering hybrid and on-premises deployment models, faces challenges with user-friendliness and complex licensing, despite providing solid customer support.
Pricing and ROI: JumpCloud offers a straightforward, competitively priced model, aiming to reduce identity management costs by up to 60% and offering different feature tiers. Microsoft Entra External ID's pricing is tied to Microsoft licensing, which can be complex and potentially costly, although it is well-integrated into broader Microsoft solutions, making it more expensive for extensive use.
After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent.
The time saved on onboarding and device management is significant, probably a 75% reduction.
It has led to cost savings as well as time savings because I can use a single solution for all applications.
Companies can leverage it for setting up external identities without needing to develop their own solutions.
In terms of return on investment, prior to using this product, our company managed our own mail server with all internal authentication happening on premises, resulting in a ROI in the thousands every year.
Customer support should be enhanced, especially the response time which should be much faster than it is now.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required.
Companies without a Microsoft license for Entra ID or Azure portal cannot add Azure AD B2C, creating logistical issues for some of my clients who are unable to evaluate the platform.
The support for business applications, infrastructure support, and Entra has been mostly positive with highly skilled technicians.
The documentation is very thorough, reducing the need for support.
With AWS SSO, it is ten out of ten.
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts.
We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
This is one of EID's weak points compared to Azure AD B2C, which offers customizable authentication options, including attribute and password combinations.
End-user workloads experience increased latency in a cloud environment compared to on-premises resources.
Microsoft Entra External ID is quite scalable, and I would rate its scalability between eight and nine out of ten.
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management.
I rate the stability of JumpCloud ten out of ten.
It did not initially recognize my microphone.
I'd rate the stability of the Microsoft Entra External ID as a 10.
The stability of this solution is very good.
I have not encountered any stability issues with Microsoft Entra External ID.
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
A tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases would be beneficial.
This is particularly challenging during enterprise agreement renewals, as it's difficult for customers to review costs leading to lengthy negotiations.
Enhanced customizable login options and the ability to use attribute password logins are critical features that are required for Microsoft Entra External ID to gain dominance in the authentication market.
I would like to see a more detailed alert system that provides a summary of why alerts are generated, who is generating them, and the reasons behind it.
AWS charges per user, which can be costly if I have more than ten users.
JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective.
Regarding pricing, the cost seems high for single sign-on, especially for external applications like Oracle.
Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options.
The cost can be a factor for Microsoft Entra External ID, but in general, it offers a scalable and efficient solution compared to deploying individual solutions.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
It is crucial for hybrid environments, especially for integrating existing on-site infrastructures with cloud-based Active Directory, such as in Office 365 implementations.
EID unifies workforce users with external business partners, which is a very strong feature.
The detailed monitoring and reporting in Microsoft Entra External ID support compliance efforts effectively.
| Product | Mindshare (%) |
|---|---|
| Microsoft Entra External ID | 1.6% |
| JumpCloud | 2.3% |
| Other | 96.1% |

| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 5 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 6 |
JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.
JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.
What are the key features of JumpCloud?Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.
Microsoft Entra External ID provides streamlined identity management with features like Active Directory integration, multi-factor authentication, and centralized user management, supporting both B2C and B2E needs. It's designed to enhance security while simplifying access management across applications.
Microsoft Entra External ID enhances identity management by offering easy setup, robust monitoring, and centralized user management. It supports compliance with comprehensive reporting and integrates seamlessly with Azure. While it facilitates cross-company collaboration, user lifecycle management, and B2B guest access, users note the need for improved technical support, faster synchronization speeds, and more customizable interfaces. Integration with open-source software, legacy tools, and ERP systems is advised along with a more predictable pricing model and improved federated login security. Current licensing complexity and the need for more user-friendly interfaces are areas for development.
What are the most important features?In sectors like IT, finance, and healthcare, Microsoft Entra External ID is utilized for managing complex access needs and compliance requirements, supporting projects involving Active Directory, Microsoft Teams, and cloud-based infrastructures. These industries leverage its capabilities for managing identities and improving secure collaboration while ensuring alignment with existing on-premises systems.
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