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IT Solutions Architect at a transportation company with 1,001-5,000 employees
Real User
It's just for internet and communication. It's not a busy implementation.
Pros and Cons
  • "It is very stable."
  • "I understand that some functions are lost when you store the information in a file system, so maybe that's a way SharePoint can improve."

What is our primary use case?

It's good but we are not using a lot of load in the system.

How has it helped my organization?

It's the look and feel and maybe the integration with the Office platform.

What is most valuable?

Basically, it's just for internet and communication. It's not a busy implementation.

What needs improvement?

We need the storage of the files, the documents right now are in the database. Maybe SharePoint has to improve the capability to store the information in file systems. In theory right now, it could do that. But, I understand that some functions are lost when you store the information in a file system, so maybe that's a way SharePoint can improve.

Buyer's Guide
SharePoint
March 2025
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is very stable. But, I think it depends on the infrastructure. 

What do I think about the scalability of the solution?

It's scalable because you can add more and more SharePoint's installations and maybe you can divide the content and everything, so it's scalable.

How are customer service and support?

We have not yet had a need to contact tech support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer896343 - PeerSpot reviewer
Works at a recruiting/HR firm with 1-10 employees
User
Enabled staff to share documents and work on a document simultaneously
Pros and Cons
  • "SharePoint enabled the staff to share documents and work on a document simultaneously."
  • "Our staff found it simpler, as they did not have to work within a classification system."
  • "Staff training is reduced because learning basic SharePoint is not as complicated as an EDRMS."
  • "It does not integrate despite being part of the Microsoft family."

What is our primary use case?

Used as a site for staff to add records. It is integrated with RecordPoint in the back-end, so the staff did not have to work within an EDRMS.

How has it helped my organization?

SharePoint enabled the staff to share documents and work on a document simultaneously. Our staff found it simpler, as they did not have to work within a classification system (it was all done in the background).

What is most valuable?

Sharing of information is much easier within an organisation and staff training is reduced because learning basic SharePoint is not as complicated as an EDRMS.

What needs improvement?

Integration with Outlook would be a major improvement. Staff also commented that it does not integrate despite being part of the Microsoft family.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SharePoint
March 2025
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
it_user816477 - PeerSpot reviewer
Consultant
User
Moved from papers to digital
Pros and Cons
  • "Removed the need of paper storage and people flow into the office."
  • "Document flows, storage, and numbering take off the actions for checking and assigning the numbering and running around with approvals and pre-approvals."
  • "​Improve the user-friendliness."
  • "Make it more intuitive."
  • "More hints and make it more user-customizable."

What is our primary use case?

Digitizing the document flow, storage, exchange and backups along with integration of Epicor. Also, it provided a direct interface with third-parties.

How has it helped my organization?

  • Moved from papers to digital. 
  • Removed the need of paper storage and people flow into the office.

What is most valuable?

Document flows, storage, and numbering take off the actions for checking and assigning the numbering and running around with approvals and pre-approvals. 

What needs improvement?

  • Improve the user-friendliness.
  • Make it more intuitive.
  • Make it more like a flow/BPM view style.
  • More hints and make it more user-customizable.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Technical Writer at a tech services company with 51-200 employees
Real User
Documentation management and workflow features enable better organization, control, and knowledge sharing. Workflows have glitches.

What is most valuable?

  • Mostly the documentation management features.
  • Managing information such as events and announcements, document libraries, picture libraries, using calendars, lists and custom lists.
  • Sharing files, document storage and retrieval, the check-in and check-out functionality, version history, custom properties, customized views, customizable workflows.
  • Collaborative team sites for sharing and managing information.
  • Search features, including advanced content processing, managed metadata, and continuous crawls.
  • Security features, including permissions and document/page/site control.

How has it helped my organization?

We are now able to organize and control our documentation easily. Versioning, check in, check out and setting permissions for pages and sites enable us to manage our document and picture libraries without a fuss. We can now easily find documents within sites and pages, as long as documents are named and tagged appropriately. We can now create more complex workflows using SharePoint Designer, which is easy to use. However some improvements to SharePoint's workflow functionality could prove useful.

Approved and updated templates and documentation are now available on SharePoint. This ensures consistency and standardization across the organization. Documents and templates are centralized in this one repository, and only selected individuals are permitted to edit documents within the organization’s main documentation library.

There is transparency to the organization; whereas, previously there was none. Knowledge sharing and collaboration is more prevalent; therefore, communication has increased. We use the SharePoint home page to make company announcements, such as employee birthdays, anniversaries ,and upcoming events. We have also recently started using SharePoint to automate some of our manual processes.

What needs improvement?

SharePoint Designer enables creating workflows easily. However, they produce errors at times. There seems to be glitches which require workarounds to sort out. It is an amazing feature to have because workflows can fully automate processes that would otherwise be manual.

For how long have I used the solution?

SharePoint Foundation was found to be adequate to our prior business needs and has been used company-wide for the last two years. However, due to its limitations in features, a decision was recently made to move away from Foundation to either Standard Edition or Enterprise Edition.

What do I think about the stability of the solution?

We have not experienced any serious issues regarding stability, except for the minor glitches with workflows. As previously mentioned, we are still on the Foundation version. However, I believe if SharePoint has been properly set up on a stable server, using proper governance and a strong infrastructure, we should not experience major issues with stability.

What do I think about the scalability of the solution?

We have not yet encountered any scalability issues. SharePoint 2013 is reportedly scalable. As long as the solution has been properly configured, our organization should not experience any foreseeable issues.

How are customer service and technical support?

We have not engaged with technical support from Microsoft at this time. We deal directly with in-house technical support. We will definitely be using external technical support from Microsoft when moving over to the Standard or Enterprise Edition.

Which solution did I use previously and why did I switch?

We were previously using a network drive that we accessed directly from our laptops and desktops. There was simply no control of information and documentation; and loss of information occurred. There were inadequate, non-existent, or deep folder structures, messy content structures, and a lack of document management and control. Versioning was done manually. Important documentation with sensitive information was being stored on local drives. Updated templates and documentation were not being used.

How was the initial setup?

There was a fair amount of research, investigation and infrastructure planning involved prior to its implementation and setup. SharePoint was a new initiative that was attempted by our in-house team. Initial setup was not so straightforward. It was a bit complex, as it is with most new products; but we did eventually get it up and running.

Our technical team is now up-to-speed, and the current process moves smoothly. With that said, it is useful to have prior technical knowledge and experience in SharePoint in order to facilitate a smooth setup and integration process.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing options are structured according to the size of the organization. Good business leaders make the best decisions and choose the best fit for their organizations based not only on its business needs, resources and budgets; but also based on what people at their organization need and will use. Make sure that all areas of the organization buy-into it. Don't invest in a solution that you have not properly investigated first. Weigh out all your options first.

Which other solutions did I evaluate?

The SharePoint project had already been initiated before I joined the organization. However, since we are only on Foundation, the organization has embarked on a comparison between SharePoint and Confluence. After proper investigation and research, it was decided that both solutions were useful in their own right. Confluence is a collaborative working tool; and SharePoint offered a documentation management solution.

SharePoint and Confluence integrate well with each other. Confluence also connects with SharePoint. The business leaders and decision makers of our organization decided to test the SharePoint solution using Foundation 2013. Based on user feedback and interaction with SharePoint Foundation, they have recently decided to go with the Enterprise version.

What other advice do I have?

I advise organizations or business leaders to fully investigate and research SharePoint, as well as all the features that are available for each edition. Based on your business needs, it might or might not be the right fit for your company. Properly weigh out your options and make the right decision for your organization, based on what your organization’s needs; how people work; or ideally should work.

Indecisiveness from a management and leadership perspective on what tool to use reflects poorly on the rest of the organization. Therefore, people feel discouraged.

SharePoint is a great document management tool. It works for me and fits the specific needs of my job. However, while it works for me, it is not being used in the same way by the rest of the organization, or sometimes not at all. There must be buy-in. It is best to survey whether people in your organization find this tool useful, and help them understand how it could best be used. It is also in the best interests of the organization to consult with a SharePoint Expert before, while, and after implementing SharePoint. Many organizations implement the best tools without helping their people realize the full potential of their use. Therefore, people become wary of new technology. They don't welcome the change and fail to engage with the new product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Our organisation has a strategic partnership with Microsoft.
PeerSpot user
it_user577425 - PeerSpot reviewer
it_user577425Sales Associate at a tech services company with 51-200 employees
Consultant

I believe that Centralpoint is superior and much cheaper!

See all 2 comments
PeerSpot user
Client Relations Coordinator at a tech consulting company
Consultant
I like the ability to collaborate with others in the organization.

What is most valuable?

  • Ability to collaborate with others in organization
  • Ease of use
  • Customization

How has it helped my organization?

All employees can view necessary interactions/documents, great task management and contact management functions.

What needs improvement?

Document libraries and document management could be improved.

For how long have I used the solution?

I have used SharePoint for two years.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.`

How are customer service and technical support?

We have never required support.

Which solution did I use previously and why did I switch?

We did not have any previous solutions.

What's my experience with pricing, setup cost, and licensing?

There are free versions that satisfy most needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Head of Consulting & Solutions EMEA at a tech consulting company with 51-200 employees
Consultant
The problem with SharePoint social is all or nothing

The problem with SharePoint social is all or nothing. Some organizations doesn’t want to enable the personal sites but keep newsfeeds and follow!

Also SharePoint social doesn’t have any alerting features. So when someone mentions you don’t receive any email and you have to check the news feed. No way of sending direct message like twitter. I feel MS decided to stop in the middle of journey because of yammer acquisition

Disclosure: My company has a business relationship with this vendor other than being a customer: Microsoft partner
PeerSpot user
it_user848835 - PeerSpot reviewer
Manager at cavok
Real User
It keeps our company organized and everything is in one place
Pros and Cons
  • "It keeps our company organized and everything is in one place."
  • "There is not just one valuable feature; it is all of them working together."
  • "​The support is the worst. It is bad when Microsoft support does not even know what to do and you have to tell them. Also, they take too long to solve a problem.​"
  • "The product could be improved in a lot of way. It is so frustrating to get things to work as advertised."

What is our primary use case?

It is a whole package solution:

  • Document management
  • Workflows
  • Requests
  • Sites
  • Permissions
  • Integration.

How has it helped my organization?

It keeps our company organized and everything is in one place. It integrates well with the whole Microsoft production. It is flexible, but still structured.

What is most valuable?

There is not just one valuable feature; it is all of them working together: 

  • Document libraries
  • Lists
  • Workflows
  • Sites
  • Integration.

What needs improvement?

The product could be improved in a lot of way. It is so frustrating to get things to work as advertised.  

For how long have I used the solution?

More than five years.

How is customer service and technical support?

The support is the worst. It is bad when Microsoft support does not even know what to do and you have to tell them. Also, they take too long to solve a problem.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Consultant at Mesiniaga
Consultant
Enables teams to work on the same document but search integration across platforms could be worked on

What is our primary use case?

Team place where sharing of documents and co-editing occurs.

How has it helped my organization?

Ease of access to shared documents.

What is most valuable?

Co-editing of documents. This enables teams to work on the same document and the work gets done faster.

What needs improvement?

Search integration across SharePoint, Yammer, Teams, and OneDrive.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.