Webex Reviews

We use Webex for all of our internal meetings.

The most valuable feature is that you can host presentations with a lot of attendees.

It would be great if they had a directory that you could consult for the meeting dial-in numbers.

Webex seems to be pretty stable.

We have about 600 people in the company and all of them use Webex.

I have not needed to ask for support.

I have not worked with any similar solutions that I can compare this with.

I would rate this solution a five out of ten.

We don't use it in any technical way; we mostly just use it for presentations and things of that sort.

The solution is consistent. The performance especially is quite consistent in comparison to other applications.

Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent.

For what we use it for, I can't think of anything the solution is lacking.

The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.

We've been using the solution for a long time. It's been about five or six years now.

The solution is very stable. We have no complaints. I haven't had to deal with bugs or glitches. There haven't been crashes. It doesn't freeze. I consider it to be a reliable service.

If a company needs to scale, it should be able to easily with this solution. We haven't run into any issue on our end. It's been good. However, we only really have five users on the solution. We do plan to increase usage to up to ten users.

I haven't really had to contact technical support. In very rare instances do we contact them at all, so I can't speak to the quality of service in any meaningful way, unfortunately. 

We're also beginning to use Microsoft Teams. We use them as well due to the fact that their pricing is a bit better.

The initial setup was a little bit complex. It wasn't exactly straightforward.

We're just a WebEx customer. We don't have any affiliations or special relationships with the company.

The pricing is a little bit high for our company. Due to the cost, we've started working more with Microsoft Teams.

Overall, I'd rate the solution seven out of ten. The setup is a bit technical, otherwise, I would rate it higher. Also, there are other competitors coming to the market which may be a bit easier to use.

I would still recommend it to others though. It's a good product. It's very solid and reliable.

Public Cloud

You can easily collaborate with your work colleagues even with your mobile phone.

We send news about our products through Cisco Spark and the people included in the room can ask questions about them.

The phone calling option.

1 year.

No

No

No

Customer Service:

Very good

Technical Support:

Very good

No

It was straightforward

We implemented an in-house one

We haven't calculate it

Be aware what is free and what needs an enterprise license.

No. We were sure to deploy Cisco Spark

No

The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there. I ran into some connectivity issues with WebEx in previous versions but those have been fixed now. 

I do not use it as much as I used to. WebEx seems to be losing ground to competitors like Zoom. At least this is the case in my environment. 

My primary use case of Webex is virtual conferences. 

Webex is cloud-based. 

A valuable feature of Webex is that it's useful for virtual meetings and similar webinars. 

Webex's stability could be improved. 

I have been using Webex for more than six years. 

Webex should be more stable. I have had some problems with connection, and it can be complicated in some areas. 

This solution is scalable. 

The installation is straightforward, but it can be tricky parts when opening a session on your mobile phone or laptop. 

Webex is expensive, especially compared to Zoom or Google. 

Zoom or Google could be good solutions for medium-sized or cost-conscious companies. However, not every country in the world can use all software—in some countries you cannot use Google, in some you cannot use Webex. 

I rate Webex a seven out of ten. Whether I would recommend Webex to others depends on the size and policy of a company. If they decide that they want to have an image or a reputation to show that they are a big corporation, and use a high brand product, they could use Webex. However, if they're just a medium company and very cost-conscious, then there are other options. It really depends on the image of your company, as well as your network condition. 

Public Cloud

The possibility to have conferences with several people. The best feature is that you know to whom you are talking. It's not like a phone conference where someone is talking, but if you don't recognize the voice, you don't know who is talking.

Also, I like the ability to integrate video conference into the meeting.

I'm work at Telefonica International. This tool improves our communications with people all around the globe.

Cisco WebEx is always developing more functions and improving on the ones that it already has. So, I think that all areas are improving already.

For three years now.

Yes, but it depends on the customers'/users' networks, not with Cisco WebEx in particular.

No issues.

I would give it a six out of 10.

Not previously. But currently, we also use Lync (Skype for Business), and WebEx is far far better than Skype.

No, it's very easy to implement as long as you have a clear picture of what you want. Also, the tool is very malleable, so you can easily change functionalities.

Cisco is not cheap, and this product is not the exception to the rule, but it is worth all the money paid.

No.

If you have the budget, go for WebEx. You won't find anything more stable, scalable, and with a fair support team.

- Team collaboration

- Webinars

- Relieved some bandwidth

- Freed up budget

- Customer Service/Support

- UX

- 3 years

- No, pretty easy

- No

- No

Customer Service:

- Poor

Technical Support:

- Average

- Switched from WebEx to another provider

- Straightforward

- In-house

- Annual contracts can be rough

- This is the best everyone knows about, but there are plenty other players.

One-click meetings have been the most useful feature once you get used to hosting meetings. You can preconfigure all the settings and litterally click once to start a WebEx.

As conferencing software goes from a user perspective, it's difficult to come up with something. The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile start.

WebEx allows both host and participants to engage in an online class, conference, training session, or support case with ease.