This solution is used for virtual meetings.
Assistant Engineer at Harel Mallac Technologies Ltd
User friendly, straightforward installation, but more dashboards needed
Pros and Cons
- "The solution is user-friendly."
- "The solution could improve by having more dashboards and enhancing the processing speed."
What is our primary use case?
What is most valuable?
The solution is user-friendly.
What needs improvement?
The solution could improve by having more dashboards and enhancing the processing speed.
For how long have I used the solution?
I have been using Webex for approximately three years.
Buyer's Guide
Webex
February 2025
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Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I have approximately 50 using the solution in my organization. We have plans to increase the usage of the solution.
Which solution did I use previously and why did I switch?
We have used Microsoft Teams.
How was the initial setup?
The installation is straightforward.
What about the implementation team?
I am able to do the implementation of Webex.
What other advice do I have?
I would recommend this solution to others.
I rate Webex a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Advisor at a financial services firm with 201-500 employees
Stable, scalable, but interface needs improvement
Pros and Cons
- "The solution is perfectly stable, it normally performs very well."
- "The interface of Webex should be improved and it is difficult to find information."
What is our primary use case?
Our primary use for Webex is for virtual meetings.
What needs improvement?
The interface of Webex should be improved and it is difficult to find information.
For how long have I used the solution?
I have been using Webex for six months.
What do I think about the stability of the solution?
The solution is perfectly stable, it normally performs very well.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 500 people using this solution.
How are customer service and support?
I have not needed to contact support.
Which solution did I use previously and why did I switch?
I previously used Microsoft Teams and Zoom. I liked Teams more than the others.
What about the implementation team?
Our IT teams do the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
We paid for our Webex license as a bundle.
What other advice do I have?
I would not recommend this solution to others.
I rate Webex a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Webex
February 2025
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Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
GROUP IT Executive at ENRA GROUP BERHAD
Easy for participants to get connected to and has good stability
Pros and Cons
- "The most valuable aspect of this solution is that it is the easiest for participants to get connected to."
- "I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office."
What is most valuable?
The most valuable aspect of this solution is that it is the easiest for participants to get connected to.
What needs improvement?
I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.
They should also introduce a collaboration tool to include the features of audio call and video call.
For how long have I used the solution?
I have been using Webex for two months.
How was the initial setup?
The initial setup was straightforward. The deployment took us around five minutes. It only took one person to set up.
We have hundreds of users using this solution.
What other advice do I have?
If you're looking for the simplest and cheapest option for video conferencing you should consider Webex compared to other solutions. It is very stable. It is very good.
I would rate it an eight out of ten. Not a perfect ten because I would like to see the collaboration tool.
It is very quick and easy to set up.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Virtualization and Data Center Business Development Manager at a tech services company with 201-500 employees
You can easily collaborate with your work colleagues even with your mobile phone.
What is most valuable?
You can easily collaborate with your work colleagues even with your mobile phone.
How has it helped my organization?
We send news about our products through Cisco Spark and the people included in the room can ask questions about them.
What needs improvement?
The phone calling option.
For how long have I used the solution?
1 year.
What was my experience with deployment of the solution?
No
What do I think about the stability of the solution?
No
What do I think about the scalability of the solution?
No
How are customer service and technical support?
Customer Service:
Very good
Technical Support:Very good
Which solution did I use previously and why did I switch?
No
How was the initial setup?
It was straightforward
What about the implementation team?
We implemented an in-house one
What was our ROI?
We haven't calculate it
What's my experience with pricing, setup cost, and licensing?
Be aware what is free and what needs an enterprise license.
Which other solutions did I evaluate?
No. We were sure to deploy Cisco Spark
What other advice do I have?
No
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at a computer software company with 10,001+ employees
It's user-friendly, but maybe it could be more integrated with other platforms
Pros and Cons
- "Webex is user-friendly."
- "Cisco could maybe make Webex more integrated and compatible with other platforms."
What is our primary use case?
Webex is my main mode of communication for meetings.
What is most valuable?
Webex is user-friendly.
What needs improvement?
Cisco could maybe make Webex more integrated and compatible with other platforms.
For how long have I used the solution?
I've been using Webex for quite a long time. It has been several years now.
What other advice do I have?
I rate Webex seven out of 10. I would recommend it to others.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees
Free version available, simple to implement, but could function better
Pros and Cons
- "I have found Webex to be stable."
- "I do not like the solutions functions."
What is our primary use case?
I am using Webex for video conferencing.
I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.
What needs improvement?
I do not like the solutions functions.
For how long have I used the solution?
I have been using Webex for many years. I did not use it very often, I use it approximately once a month.
What do I think about the stability of the solution?
I have found Webex to be stable.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.
How was the initial setup?
Webex is easy to implement.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of Webex.
What other advice do I have?
I rate Webex a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Architect, SCRUM Product Owner at a tech company with 10,001+ employees
Useful for virtual meetings, but stability needs improvement
Pros and Cons
- "A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied."
- "Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated."
What is our primary use case?
My primary use case of Webex is virtual meetings. We also use it for direct communication and phone replacement.
I think this solution is cloud-based.
What is most valuable?
A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied.
What needs improvement?
Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated.
For how long have I used the solution?
I have been using Webex for maybe five years.
What do I think about the stability of the solution?
The stability is not so good. It crashes very often.
What do I think about the scalability of the solution?
I'm not in charge of expanding or scaling, but for me, it works fine.
What other advice do I have?
I rate Webex a seven out of ten because it crashes sometimes. I would recommend Webex to others considering implementation, but I would advise that they evaluate different solutions and take what works best for a particular use case.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Technology at a real estate/law firm with 11-50 employees
Easy to set up and use with a nice user interface
Pros and Cons
- "The most valuable feature is the ease of use."
- "We have had issues where some of the invited participants are not able to join the meeting."
What is our primary use case?
We use Webex for web-based meetings.
What is most valuable?
The most valuable feature is the ease of use.
You can meet with users and you can control the contributions.
The interface is nice.
What needs improvement?
We have had issues where some of the invited participants are not able to join the meeting. This is a problem that we have had to create a support ticket for.
For how long have I used the solution?
We have been using Webex for about one month.
What do I think about the stability of the solution?
The stability is fine.
What do I think about the scalability of the solution?
Webex is scalable, although we only have a small number of users in our company. Not everyone is using it.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
The pricing of this solution is fine and I am satisfied with it.
What other advice do I have?
Overall, Webex is working fine for us at the time being and I recommend it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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