Try our new research platform with insights from 80,000+ expert users
PeerSpot user
Network & Unified Collaboration Leader at a energy/utilities company with 10,001+ employees
Real User
Messaging, meeting, and delivery calling are now easier from the cloud, but the product is not very user-friendly

What is most valuable?

Improved collaboration.

How has it helped my organization?

Cisco Spark has changed the concept of team messaging and communication in a very dramatic way. Messaging, meeting, and delivery calling are now easy from the cloud. This app also ensures security of the users by providing an encrypted and feasible chance for enterprise-wide engagement. The part I like best is that I can communicate with team members easily and also can have private chats outside the main room. Users can share content in a meeting, when in a call, or when messaging anyone, and the app can be accessed on smart phones, browsers, and dedicated downloads on Windows or Mac desktops.

What needs improvement?

Though it is a nice app to work with, it has downsides, too. It is not very user-friendly. Sometimes users cannot use voice recognition to send a message. Sometimes messages will not send, icons sometimes will not load, and those things disappoint a user. They should work on solving these issues as soon as possible.

For how long have I used the solution?

One year.

Buyer's Guide
Webex
October 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and support?

Customer Service:

Good.

Technical Support:

Awesome.

Which solution did I use previously and why did I switch?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1709688 - PeerSpot reviewer
Senior Advisor at a financial services firm with 201-500 employees
Real User
Stable, scalable, but interface needs improvement
Pros and Cons
  • "The solution is perfectly stable, it normally performs very well."
  • "The interface of Webex should be improved and it is difficult to find information."

What is our primary use case?

Our primary use for Webex is for virtual meetings.

What needs improvement?

The interface of Webex should be improved and it is difficult to find information.

For how long have I used the solution?

I have been using Webex for six months.

What do I think about the stability of the solution?

The solution is perfectly stable, it normally performs very well.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 500 people using this solution.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

I previously used Microsoft Teams and Zoom. I liked Teams more than the others.

What about the implementation team?

Our IT teams do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

We paid for our Webex license as a bundle.

What other advice do I have?

I would not recommend this solution to others.

I rate Webex a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Webex
October 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
reviewer1382046 - PeerSpot reviewer
VP, Sr Quantitative Financial Analyst at a financial services firm with 10,001+ employees
Real User
Good for hosting large presentations, but a directory for dial-in participants should be available
Pros and Cons
  • "The most valuable feature is that you can host presentations with a lot of attendees."
  • "It would be great if they had a directory that you could consult for the meeting dial-in numbers."

What is our primary use case?

We use Webex for all of our internal meetings.

What is most valuable?

The most valuable feature is that you can host presentations with a lot of attendees.

What needs improvement?

It would be great if they had a directory that you could consult for the meeting dial-in numbers.

What do I think about the stability of the solution?

Webex seems to be pretty stable.

What do I think about the scalability of the solution?

We have about 600 people in the company and all of them use Webex.

How are customer service and technical support?

I have not needed to ask for support.

Which solution did I use previously and why did I switch?

I have not worked with any similar solutions that I can compare this with.

What other advice do I have?

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1322994 - PeerSpot reviewer
CEO at a recruiting/HR firm with 11-50 employees
Real User
Reliable, with good performance, but a bit technical to set up
Pros and Cons
  • "Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent."
  • "The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users."

What is our primary use case?

We don't use it in any technical way; we mostly just use it for presentations and things of that sort.

What is most valuable?

The solution is consistent. The performance especially is quite consistent in comparison to other applications.

Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent.

What needs improvement?

For what we use it for, I can't think of anything the solution is lacking.

The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.

For how long have I used the solution?

We've been using the solution for a long time. It's been about five or six years now.

What do I think about the stability of the solution?

The solution is very stable. We have no complaints. I haven't had to deal with bugs or glitches. There haven't been crashes. It doesn't freeze. I consider it to be a reliable service.

What do I think about the scalability of the solution?

If a company needs to scale, it should be able to easily with this solution. We haven't run into any issue on our end. It's been good. However, we only really have five users on the solution. We do plan to increase usage to up to ten users.

How are customer service and technical support?

I haven't really had to contact technical support. In very rare instances do we contact them at all, so I can't speak to the quality of service in any meaningful way, unfortunately. 

Which solution did I use previously and why did I switch?

We're also beginning to use Microsoft Teams. We use them as well due to the fact that their pricing is a bit better.

How was the initial setup?

The initial setup was a little bit complex. It wasn't exactly straightforward.

What other advice do I have?

We're just a WebEx customer. We don't have any affiliations or special relationships with the company.

The pricing is a little bit high for our company. Due to the cost, we've started working more with Microsoft Teams.

Overall, I'd rate the solution seven out of ten. The setup is a bit technical, otherwise, I would rate it higher. Also, there are other competitors coming to the market which may be a bit easier to use.

I would still recommend it to others though. It's a good product. It's very solid and reliable.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Virtualization and Data Center Business Development Manager at a tech services company with 201-500 employees
Consultant
You can easily collaborate with your work colleagues even with your mobile phone.

What is most valuable?

You can easily collaborate with your work colleagues even with your mobile phone.

How has it helped my organization?

We send news about our products through Cisco Spark and the people included in the room can ask questions about them.

What needs improvement?

The phone calling option.

For how long have I used the solution?

1 year.

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

Very good

Technical Support:

Very good

Which solution did I use previously and why did I switch?

No

How was the initial setup?

It was straightforward

What about the implementation team?

We implemented an in-house one

What was our ROI?

We haven't calculate it

What's my experience with pricing, setup cost, and licensing?

Be aware what is free and what needs an enterprise license.

Which other solutions did I evaluate?

No. We were sure to deploy Cisco Spark

What other advice do I have?

No

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Losing ground to competitors, could be more user-friendly
Pros and Cons
    • "The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."

    What needs improvement?

    The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there. I ran into some connectivity issues with WebEx in previous versions but those have been fixed now. 

    For how long have I used the solution?

    I do not use it as much as I used to. WebEx seems to be losing ground to competitors like Zoom. At least this is the case in my environment. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1734894 - PeerSpot reviewer
    Cyber Security Consultant at a consultancy with 11-50 employees
    Real User
    Useful for virtual meetings, but stability needs improvement
    Pros and Cons
    • "A valuable feature of Webex is that it's useful for virtual meetings and similar webinars."
    • "Webex's stability could be improved."

    What is our primary use case?

    My primary use case of Webex is virtual conferences. 

    Webex is cloud-based. 

    What is most valuable?

    A valuable feature of Webex is that it's useful for virtual meetings and similar webinars. 

    What needs improvement?

    Webex's stability could be improved. 

    For how long have I used the solution?

    I have been using Webex for more than six years. 

    What do I think about the stability of the solution?

    Webex should be more stable. I have had some problems with connection, and it can be complicated in some areas. 

    What do I think about the scalability of the solution?

    This solution is scalable. 

    How was the initial setup?

    The installation is straightforward, but it can be tricky parts when opening a session on your mobile phone or laptop. 

    What's my experience with pricing, setup cost, and licensing?

    Webex is expensive, especially compared to Zoom or Google. 

    Which other solutions did I evaluate?

    Zoom or Google could be good solutions for medium-sized or cost-conscious companies. However, not every country in the world can use all software—in some countries you cannot use Google, in some you cannot use Webex. 

    What other advice do I have?

    I rate Webex a seven out of ten. Whether I would recommend Webex to others depends on the size and policy of a company. If they decide that they want to have an image or a reputation to show that they are a big corporation, and use a high brand product, they could use Webex. However, if they're just a medium company and very cost-conscious, then there are other options. It really depends on the image of your company, as well as your network condition. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user735240 - PeerSpot reviewer
    Unified Communications Engineer at a comms service provider with 10,001+ employees
    Real User
    You know to whom you are talking when you are conferencing

    What is most valuable?

    The possibility to have conferences with several people. The best feature is that you know to whom you are talking. It's not like a phone conference where someone is talking, but if you don't recognize the voice, you don't know who is talking.

    Also, I like the ability to integrate video conference into the meeting.

    How has it helped my organization?

    I'm work at Telefonica International. This tool improves our communications with people all around the globe.

    What needs improvement?

    Cisco WebEx is always developing more functions and improving on the ones that it already has. So, I think that all areas are improving already.

    For how long have I used the solution?

    For three years now.

    What do I think about the stability of the solution?

    Yes, but it depends on the customers'/users' networks, not with Cisco WebEx in particular.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    I would give it a six out of 10.

    Which solution did I use previously and why did I switch?

    Not previously. But currently, we also use Lync (Skype for Business), and WebEx is far far better than Skype.

    How was the initial setup?

    No, it's very easy to implement as long as you have a clear picture of what you want. Also, the tool is very malleable, so you can easily change functionalities.

    What's my experience with pricing, setup cost, and licensing?

    Cisco is not cheap, and this product is not the exception to the rule, but it is worth all the money paid.

    Which other solutions did I evaluate?

    No.

    What other advice do I have?

    If you have the budget, go for WebEx. You won't find anything more stable, scalable, and with a fair support team.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user