Webex has frequent updates and it is very good.
Presales Manager at a tech services company with 1,001-5,000 employees
Scalable, frequent updates, but helpful support
Pros and Cons
- "Webex has frequent updates and it is very good."
- "Webex could improve by adding captions for the translation."
What is most valuable?
What needs improvement?
Webex could improve by adding captions for the translation.
For how long have I used the solution?
I have been using Webex for approximately five years.
What do I think about the stability of the solution?
Webex is a stable solution.
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March 2025

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What do I think about the scalability of the solution?
Webex is scalable, there are rooms that people can join.
We have approximately 2,000 users using this solution in my organization.
How are customer service and support?
The technical support from Webex is good.
How was the initial setup?
The initial setup of Webex is easy.
What about the implementation team?
We have approximately four or five engineers that support this solution.
What other advice do I have?
I rate Webex a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Business Development Manager at Computer Learning centre
User-friendly, great for virtual meetings and offers an easy setup
Pros and Cons
- "In terms of stability, the solution is reliable."
- "Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
What is our primary use case?
We primarily use the solution for virtual meetings.
What is most valuable?
You can use the solution for free.
It's a great solution if you need to connect for a virtual meeting.
The product is very easy to use. It's user-friendly. The overall simplicity of the solution is great.
Its audio is pretty good.
The solution scales well.
In terms of stability, the solution is reliable.
The initial setup is very straightforward and the deployment is fast.
What needs improvement?
The video requirement is kind of high. It requires a more stable network. There should be something done to compress the video - to compress the video size, not the quality while still maintaining good quality. Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively.
What do I think about the stability of the solution?
The solution is very stable. It's reliable. the performance is good. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution can scale well. If a company needs to expand it, it can do so.
We have about 30 people that use the solution.
We do plans to increase the usage in the future. As we increase the number of staff, we will increase the number of licenses we buy.
How are customer service and support?
We haven't had any issues with technical support. We are satisfied with them overall.
Which solution did I use previously and why did I switch?
We use Zoom and Microsoft Teams alongside Cisco Webex.
Mostly, we use Microsoft Teams, which we actually pay a licensing fee for. We tend to use WebEx if a meeting was set up under it and in those cases, we can use it for free.
How was the initial setup?
We have found the initial setup to be very simple, very straightforward. The deployment is quick and only takes about 15 minutes or so. It's an easy process. It's not difficult.
You only need one person to handle deployment or maintenance tasks.
What about the implementation team?
I'm able to handle the setup myself. I did not need any outside help from any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
We didn't pay for this license. We just use it to connect to specific meetings. It's just a free version that we leverage.
What other advice do I have?
It's a good product I'd rate it to others.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Webex
March 2025

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IT Support Officer at a non-profit with 501-1,000 employees
Easy to use virtual meeting platform with a straightforward installation, but needs improvement performance-wise
Pros and Cons
- "Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
- "Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly."
What is our primary use case?
We use Webex for virtual meetings.
We are using Microsoft Teams for the whole organization, e.g. everybody uses Teams, but we have a Webex license because we are running a Cisco Telephony solution.
We decided to integrate Cisco telephony with Webex, particularly for our meetings in the boardroom, so we bought Webex licenses so that if we wanted to connect from our boardroom, we can use Webex.
What is most valuable?
What we like about Webex is that it's easy to use, and it's easy to set meetings and connect to meetings on this solution.
What needs improvement?
This platform has a lot of performance problems and challenges, particularly with the connection. Connecting is as easy as clicking on a link, but if you connect with so many people, Webex doesn't perform well. It doesn't run smoothly. It requires stable internet connection.
For how long have I used the solution?
I've been using Webex since the beginning of the COVID pandemic, so almost two years now.
What do I think about the stability of the solution?
Webex is not as stable, especially when compared to Microsoft Teams. Webex can have a lot of glitches, and does not run as smoothly as Teams.
What do I think about the scalability of the solution?
Webex is a scalable solution.
How was the initial setup?
The installation of Webex was straightforward. It's a web-based solution, so you just have to log in to the Webex site, then you connect. You can do the installation yourself, without the need for a technical team.
What about the implementation team?
I installed the tool myself. There was no need for a technical team.
What's my experience with pricing, setup cost, and licensing?
I'm on a yearly subscription of Webex.
Which other solutions did I evaluate?
We evaluated Microsoft Teams.
What other advice do I have?
Webex is on a cloud deployment model.
We don't have many users of this tool in our company. We have less than 10 users of it, and we don't intend to increase the number of users, because we are using Microsoft Teams more. We only use Webex when we want to integrate with our Cisco telephone solution from the boardroom.
I was able to log a case with a Cisco tech before, and he was responsive, e.g. within 24 hours for my Cisco devices, but not necessarily for Webex.
I'm giving Webex a score of seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at a tech services company with 1,001-5,000 employees
Comfortable, simple to use, and simple to set up
Pros and Cons
- "Its features are easy to navigate and easy to share, and easy to conduct a meeting."
- "I would like to see more integration, with respect to some more unified communication activities."
What is our primary use case?
We primarily use Webex to connect for meeting purposes.
What is most valuable?
Its features are easy to navigate, easy to share, and easy to conduct meetings.
We are comfortable using it.
Webex is easy to use.
What needs improvement?
Integration with other systems, as well as customization, may be beneficial within the context of the specific work set.
I would like to see more integration, with respect to some more unified communication activities.
For how long have I used the solution?
In my professional experience, I have been using Webex for almost eight or nine years.
I currently work with the most recent update.
What do I think about the stability of the solution?
Overall, my impression of the stability is good.
What do I think about the scalability of the solution?
Webex is a scalable product.
In our company, we have more than one hundred users.
Webex is used on a daily basis rather than on a regular basis.
How are customer service and support?
We have not contacted technical support. We have not had any issues.
Which solution did I use previously and why did I switch?
I am working in research and consulting sales. The majority of the products I use are from Microsoft, such as Excel.
We do use Skype, as well as VMware for virtual connections.
The main difference in using Skype is that it's all integrated with all of your Microsoft Teams and Microsoft applications. That's a significant distinction. I believe Webex is also integrated to some extent, but I believe Skype is more easily integrated with Teams.
How was the initial setup?
The initial setup is straightforward. It is not a complex process.
The setup does not take a lot of time and the installation is less.
It doesn't require a lot of maintenance, I believe, that everything is, already accompanying it.
What about the implementation team?
We finished the deployment in-house; everything was done within the company.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing details.
What other advice do I have?
I would recommend this solution to others who are thinking about using it because the navigation and setup are simple.
I would rate Webex an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Services at a training & coaching company with 51-200 employees
Robust, easy to install, low maintenance, and has good technical support
Pros and Cons
- "Webex offers a wide range of useful features."
- "The pricing could be improved."
What is our primary use case?
We are a services company, and we use Webex as a platform, depending upon the client that we have.
We use Webex, for training, and for meetings.
What is most valuable?
Webex offers a wide range of useful features.
It is comparable; they are all the same.
Webex is pretty robust.
What needs improvement?
The pricing could be improved.
For how long have I used the solution?
I have been working with Webex for 22 years.
I use the most recent version of this platform.
What do I think about the stability of the solution?
Webex is a stable solution.
What do I think about the scalability of the solution?
It's a scalable platform
Our company has 250 employees, and everyone uses Webex.
As it is client-driven, increasing usage is dependent on the clients.
How are customer service and support?
We have contacted technical support, and have not had any difficulties.
Which solution did I use previously and why did I switch?
I have some experience with Adobe Connect and Zoom.
How was the initial setup?
The initial setup is straightforward. It is not difficult in any way.
We don't require a lot of staff to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
Webex is very expensive.
What other advice do I have?
I would recommend getting training and learning how to use it well.
I would rate Webex an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a financial services firm with 201-500 employees
One-click calling makes things easier, but it lags whenever we have multiple users
Pros and Cons
- "Webex has one-click calling, which makes things easier. You click, and it automatically dials in to the meetings without pressing additional buttons. It's easy for people who aren't on WebEx. That was helpful."
- "We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful."
What is our primary use case?
I only use WebEx to communicate with one of the managing directors, because that is his default meeting platform.
What is most valuable?
Webex has one-click calling, which makes things easier. You click, and it automatically dials in to the meetings without pressing additional buttons. It's easy for people who aren't on WebEx. That was helpful.
What needs improvement?
We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful.
What do I think about the scalability of the solution?
We saw lag issues more often when we had multiple people connecting.
How are customer service and support?
We never contacted Cisco support about the lag issues because we didn't have time for a follow-up.
How was the initial setup?
Setup is marginally convenient, and that made a difference for the organization.
What's my experience with pricing, setup cost, and licensing?
The price of Webex was reasonable.
What other advice do I have?
I rate Webex seven out of 10. Regardless of whatever email integration you have, one-click calling is the easiest. Getting two things together isn't so hard from a business user's perspective. But when you're doing multiple things, that one extra thing becomes an annoyance you don't want to deal with, and you're hoping that an IT team set it up for you already.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Programmer at Access World
Able to host large meetings and sustain stability
Pros and Cons
- "The stability of the solution is the most important feature."
- "I'd like to see a modernized user interface, something a bit more colorful."
What is our primary use case?
We use this solution for virtual meetings including video conferences. I'm an IT programmer.
What is most valuable?
The stability of the solution is the most important thing. I've used Teams previously and we had a lot of issues with stability.
What needs improvement?
I'd like to see a modernized user interface, something a bit more colorful. In that sense, a solution like Teams is much better, it has a modern UI.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the scalability of the solution?
It's quite scalable, we've had large numbers on WebEx conferences.
Which solution did I use previously and why did I switch?
We previously used MyMeeting which is more of a boardroom hosted environment where you can connect boardroom Polycom devices to a virtual cloud meeting room.
What other advice do I have?
I recommend this product and rate it eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology Consultant- Networking Services at STS
Good tech support and easy installation
Pros and Cons
- "I am completely satisfied with the tech support."
- "The solution should have better integration with Microsoft."
What is our primary use case?
I do not know which version we are using, although I believe it to be the latest one.
What needs improvement?
The solution should have better integration with Microsoft.
For how long have I used the solution?
We have been using Webex for several years.
How are customer service and support?
I am completely satisfied with the tech support.
Which solution did I use previously and why did I switch?
We did not try another solution prior to Webex.
How was the initial setup?
The installation is straightforward and easy.
It took around a half-an-hour.
What about the implementation team?
The installation can be done on one's own.
Two engineers are required for the deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
I believe the license to be monthly.
What other advice do I have?
There are around 350 people using the solution in our organization.
I would recommend it to others.
My advice is that people make use of the cloud-based solution, as oposed to the on-premises one. It is easy and very good.
I would rate Webex as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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