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reviewer1246575 - PeerSpot reviewer
Telco specialist pre-Sales Engineer at a computer software company with 10,001+ employees
Real User
Feb 15, 2022
Impressive streaming quality, reliable, and quick installation
Pros and Cons
  • "The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom."
  • "Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."

What is our primary use case?

Webex is used mainly for virtual meetings.

What is most valuable?

The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom.

What needs improvement?

Webex could improve the sharing features.

Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations.  Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.

For how long have I used the solution?

I have been using Webex since it was released, approximately 20 years ago.

Buyer's Guide
Webex
February 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,192 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability of Webex is good. I have a very good home bandwidth, the stability isn't an issue.

What do I think about the scalability of the solution?

The biggest Webexsession I have ever done was with approximately 120 people, but typically the sessions are between 15 and 20 people.

Which solution did I use previously and why did I switch?

I have used other similar solutions, such as Teams and Zoom.

How was the initial setup?

I did not do the implementation of Webex. However, it took one or two minutes to be installed.

What other advice do I have?

I rate Webex an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1643070 - PeerSpot reviewer
Senior Manager at a computer software company with 10,001+ employees
Real User
Jan 26, 2022
It's user-friendly, but maybe it could be more integrated with other platforms
Pros and Cons
  • "Webex is user-friendly."
  • "Cisco could maybe make Webex more integrated and compatible with other platforms."

What is our primary use case?

Webex is my main mode of communication for meetings.

What is most valuable?

Webex is user-friendly.

What needs improvement?

Cisco could maybe make Webex more integrated and compatible with other platforms.

For how long have I used the solution?

I've been using Webex for quite a long time. It has been several years now. 

What other advice do I have?

I rate Webex seven out of 10. I would recommend it to others.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Webex
February 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,192 professionals have used our research since 2012.
reviewer1766682 - PeerSpot reviewer
CEO at a comms service provider with 1,001-5,000 employees
Real User
Jan 25, 2022
The stream is very smooth
Pros and Cons
  • "The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."
  • "Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."

What is our primary use case?

I use Webex for conference calls with buyers and overseas calls. 

What is most valuable?

The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't. 

What needs improvement?

Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why. Also, if I want to pause my screen or mute my microphone, I have to go through several menus. I want easy access to that option. 

For how long have I used the solution?

I have used Webex for around eight or nine years. 

What do I think about the stability of the solution?

Webex is stable.

Which solution did I use previously and why did I switch?

It's hard to compare it to Zoom, but I like Webex a little better.

How was the initial setup?

Webex is easy to use. Everything is pre-installed on my work computer by an IT guy in this company. He installs it by himself.

What's my experience with pricing, setup cost, and licensing?

I believe we pay for an annual subscription to Webex. 

What other advice do I have?

I rate Webex eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1104264 - PeerSpot reviewer
Director of Services at a training & coaching company with 51-200 employees
Real User
Jan 19, 2022
Robust, easy to install, low maintenance, and has good technical support
Pros and Cons
  • "Webex offers a wide range of useful features."
  • "The pricing could be improved."

What is our primary use case?

We are a services company, and we use Webex as a platform, depending upon the client that we have.

We use Webex, for training, and for meetings.

What is most valuable?

Webex offers a wide range of useful features.

It is comparable; they are all the same.

Webex is pretty robust.

What needs improvement?

The pricing could be improved.

For how long have I used the solution?

I have been working with Webex for 22 years.

I use the most recent version of this platform.

What do I think about the stability of the solution?

Webex is a stable solution.

What do I think about the scalability of the solution?

It's a scalable platform

Our company has 250 employees, and everyone uses Webex.

As it is client-driven, increasing usage is dependent on the clients.

How are customer service and support?

We have contacted technical support, and have not had any difficulties.

Which solution did I use previously and why did I switch?

I have some experience with Adobe Connect and Zoom.

How was the initial setup?

The initial setup is straightforward. It is not difficult in any way.

We don't require a lot of staff to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Webex is very expensive.

What other advice do I have?

I would recommend getting training and learning how to use it well.

I would rate Webex an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1141653 - PeerSpot reviewer
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees
Real User
Jan 18, 2022
Free version available, simple to implement, but could function better
Pros and Cons
  • "I have found Webex to be stable."
  • "I do not like the solutions functions."

What is our primary use case?

I am using Webex for video conferencing.

I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.

What needs improvement?

I do not like the solutions functions.

For how long have I used the solution?

I have been using Webex for many years. I did not use it very often, I use it approximately once a month.

What do I think about the stability of the solution?

I have found Webex to be stable.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.

How was the initial setup?

Webex is easy to implement.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of Webex.

What other advice do I have?

I rate Webex a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer981777 - PeerSpot reviewer
Senior Specialist, e-Transformation Services at a tech services company with 201-500 employees
Real User
Jan 14, 2022
Offers many features, is flexible, and can be configured in multiple ways
Pros and Cons
  • "You can configure whatever you want in great detail."
  • "They should work to make it simpler."

What is our primary use case?

Whenever I try to use it, whenever I plan a meeting, I visit the website and set it up. We use it primarily for meetings. 

What is most valuable?

The solution has many features. For example, it has more features than Zoom, which we also use.

You can configure whatever you want in great detail. It's very flexible.

The solution scales well.

What needs improvement?

It's a bit complex. There's more complexity involved than with, for example, Zoom. The extra features it offers makes everything just a little bit more confusing. They should work to make it simpler. 

The initial setup can be a bit difficult.

The stability needs to be better.

For how long have I used the solution?

We've been using the solution for almost two years now. We've been using it since the beginning of the pandemic.

What do I think about the stability of the solution?

I wouldn't describe it as stable. I've had issues with it in the past.

What do I think about the scalability of the solution?

In terms of scalability, you can install it to every client and you can invite hundreds of people into one meeting. The scalability is high and very good.

Thousands of people use the solution in our organization. It's used at all levels from management down.

I'm not sure if there are plans to increase usage or not. 

How are customer service and support?

I've never actually dealt with technical support and therefore cannot comment on their service level. Whenever I have issues, I reach out to my internal IT team. They may have contacted WebEx at some point, however, I can't say for certain that's the case. 

Which solution did I use previously and why did I switch?

We also use a solution called Jabber, which can communicate with Cisco. I also use Zoom.

How was the initial setup?

The initial setup is a bit more difficult than, for example, Zoom, which is quite straightforward. 

There is just one person needed to install and maintain the product. 

What about the implementation team?

I tried to install it myself, however, ultimately, I needed to get help from our system admins. 

What other advice do I have?

We are a Cisco partner. We're also customers. 

I would recommend the product to others.

I'd rate it at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1760583 - PeerSpot reviewer
Business Performance Management Professional at a consumer goods company with 1,001-5,000 employees
Real User
Jan 14, 2022
Straightforward to access and easy to use but sometimes we have connectivity issues
Pros and Cons
  • "We can do the global meeting with this solution."
  • "Sometimes we've had issues with the connection."

What is our primary use case?

We primarily use the solution for virtual meetings. My company is using the Cisco WebEx for most of their meetings.

What is most valuable?

It's very easy to access. 

It's straightforward to use and navigate around. 

We can do the global meeting with this solution.

Once you have an account, you can always set up meetings with people via Outlook. It's very simple. If you need to, you can just simply share the link with the people.

Users can connect from anywhere. If they have internet access or they have a phone, they can join a meeting.

What needs improvement?

Sometimes we've had issues with the connection.

For how long have I used the solution?

We've been using the solution since that pandemic started. We've used it for a few years now.

What do I think about the stability of the solution?

The stability is pretty good. We had a multi-meeting, multi-location connected meeting, and it worked pretty well. We needed help from our IT team to set it up, however, once it has started, it worked well. It didn't crash or freeze. There weren't glitches.

What do I think about the scalability of the solution?

The solution can scale well and we haven't faced any limitations. We've had a global meeting without issue, for example. 

Our entire organization uses the solution. There are thousands of employees.

How are customer service and support?

We normally deal with our own IT team and not outside technical support. Therefore, I cannot speak to how helpful or responsive they are.

How was the initial setup?

The initial setup is very straightforward. It's not overly complex or difficult. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the cost. I don't handle the billing aspects of the solution.

What other advice do I have?

I'd rate the solution at a seven out of ten. It offers a good connection and is easy to use, however, sometimes we see there's a connectivity issue.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AlexandreRamos - PeerSpot reviewer
Senior Information Security Consultant at a tech vendor with 11-50 employees
Real User
Top 10
Jan 13, 2022
It has a good interface and solid video quality
Pros and Cons
  • "I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."
  • "Webex could add some integration with Microsoft Office or G-Suite."

What is our primary use case?

I mostly use Webex for meetings with our clients and sometimes for interviews. 

What is most valuable?

I don't have deep experience with Webex, but it has a good interface and excellent video quality. I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom. 

What needs improvement?

Webex could add some integration with Microsoft Office or G-Suite.

What do I think about the stability of the solution?

Webex is stable and scalable.

Which solution did I use previously and why did I switch?

We use Teams and Zoom. The official solution at my company is Microsoft Teams, but many of our clients have Cisco WebEx in their environment, so we need to use it.

How was the initial setup?

The Webex setup is basically automatic. You download it, and the installer does the rest. It takes only a few minutes. 

What's my experience with pricing, setup cost, and licensing?

Some companies we do business with have the paid version of Webex, and we use it to connect to them, but we just use the free version.

What other advice do I have?

I rate Webex 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user