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Jaison V - PeerSpot reviewer
Assistant Manager at DP World
Real User
Easy to manage, and install, but the performance is not always good
Pros and Cons
  • "The installation was straightforward."
  • "The performance is not always good and could be improved."

What is our primary use case?

We use Webex for video calls and meetings. 

When clients arrive, some people use Webex, others use Teams, and still, others use Zoom.

What needs improvement?

The performance is not always good and could be improved.

For how long have I used the solution?

I have been working with Webex for three years, and have used it within the last year.

What do I think about the stability of the solution?

Webex's stability is adequate.

Buyer's Guide
Webex
March 2025
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We don't have any issues with Webex's scalability, but we don't scale very much.

How are customer service and support?

Technical support is handled by another team in the organization.

How was the initial setup?

The installation was straightforward.

Only one person is required to maintain this solution. 

What's my experience with pricing, setup cost, and licensing?

I am not involved with the licensing.

What other advice do I have?

In terms of recommending this solution, nothing can be done because it is a decision made by the organization.

For me personally, I am satisfied with this solution and would recommend it.

I would rate Webex a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1174665 - PeerSpot reviewer
IT manager at a hospitality company with 1,001-5,000 employees
Real User
One aspect we like most is that the audio is clear
Pros and Cons
  • "WebEx provides the option to record the chat or delete it. You can also dial into the video on your mobile to communicate with the engineer or whoever. One aspect we like most is that the audio is clear. That is one of the most valuable features of WebEx."
  • "I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."

What is our primary use case?

We use Webex to provide remote support and OEM access if we have any problems.

What is most valuable?

WebEx provides the option to record the chat or delete it. You can also dial into the video on your mobile to communicate with the engineer or whoever. One aspect we like most is that the audio is clear. That is one of the most valuable features of WebEx.

What needs improvement?

I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet.

For how long have I used the solution?

We started using Webex in 2019, so we've been using it for about two years. 

What do I think about the stability of the solution?

In the time that we've been using Webex, we haven't seen any jerking or lag on in the remote sessions. The performance is smooth compared to other third-party applications. 

What do I think about the scalability of the solution?

We don't need to scale Webex because I work in a data center. We don't have many people working at the same time, and we're working in shifts, so 10 people clock in, and 10 clock out. That means we only need 10 licenses.

How are customer service and support?

Cisco support is great. 

Which solution did I use previously and why did I switch?

We tried Zoom, Team Viewer, and another solution. We prefer Webex because it works well on the web application compared to others. 

How was the initial setup?

Installing Webex is simple. It doesn't take more than half an hour or 45 minutes tops, and there is no maintenance after installation.  

What's my experience with pricing, setup cost, and licensing?

Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex. 

What other advice do I have?

I rate Webex 10 out of 10. We've recommended it to many of the companies we work with. Two or three out of 10 have gone with Webex. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Webex
March 2025
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
PeerSpot user
Business Analyst at a recruiting/HR firm with 10,001+ employees
Real User
Has the option to type in a phone number and get a conference room to call my number rather than needing to dial in every time
Pros and Cons
  • "They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
  • "My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."

What is most valuable?

They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.

What needs improvement?

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

For how long have I used the solution?

I have been using Webex for the last two years. 

What do I think about the stability of the solution?

It is very stable. 

What do I think about the scalability of the solution?

It is scalable. Our entire company uses it.

Our office alone is forty people and I know other offices use it as well but I'm not sure about the exact number. 

We have an IT department that handles the maintenance and then a go-to person if we do have issues.

How are customer service and technical support?

I haven't had any issues with Webex that I've needed to contact their support for. 

Which solution did I use previously and why did I switch?

We were previously using GoToMeeting in which we would share our screens but I think in Webex there's a whiteboard, where you can draw. I don't think we had that option with GoToMeeting.

What other advice do I have?

I would recommend Webex. I'm currently using and I'm happy with it. It has all of the features that our business needs. For example, our manager can call in and they also have their conference number which you can dial in as well and you can dial in using your phone, or you can use your computer video. It's easy to share a screen and turn your video on and off. 

I would rate it a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CyberSecurity Venture Partner - Americas at a computer software company with 10,001+ employees
Real User
A thin client with a good interface that is easy to use
Pros and Cons
  • "Webex is a thin client and we like the interface. It is easy to use."
  • "I would like to see additional online chat capabilities"

What is our primary use case?

We were using Webex to meet with clients and also for internal consumption within the company.

What is most valuable?

Webex is a thin client and we like the interface. It is easy to use.

What needs improvement?

I would like to see additional online chat capabilities. You had to launch the app pretty much all of the time. These are areas where Webex can do a little better.

It could be easier to integrate with Calendar.

What do I think about the stability of the solution?

We have not experienced any bugs, glitches, or connection problems.

What do I think about the scalability of the solution?

Prior to transitioning to teams, we had between 120,000 and 150,000 users.

Which solution did I use previously and why did I switch?

We made the transition from Webex to Microsoft Teams and now use Teams for the most part.

The reason that we moved is that we're a Microsoft shop and we have a relationship with them. Microsoft is a diamond partner whereas Cisco is a gold partner.

We have seen this as a general pattern, where people move away from WebEx into either Teams or other collaboration tools. Webex is in the cloud but if they had more economical options, or any additional features compared to Teams and other products, it might be a value add.

How was the initial setup?

The initial setup was okay.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product compared to Teams and it should be cheaper.

What other advice do I have?

Overall, we were really happy with it but decided to leverage Teams instead.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1712268 - PeerSpot reviewer
Program Administrator at a manufacturing company with 10,001+ employees
Real User
Easy to use, but needs password protection for meetings
Pros and Cons
  • "One of the most valuable features of Webex was that it was easy to use and there were no hassles."
  • "Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection."

What is our primary use case?

My primary use case of Webex was virtual meetings. Recordings would go to the cloud, and since it was cloud-based, I used the latest version of Webex.

What is most valuable?

One of the most valuable features of Webex was that it was easy to use and there were no hassles. 

What needs improvement?

Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection. 

For how long have I used the solution?

I used Webex from the time I joined my organization, in 2016, until 2019. 

What do I think about the stability of the solution?

Webex is stable. Comparatively, it is much better—I've had no issues. 

What do I think about the scalability of the solution?

This solution is scalable. In my organization, Webex has been replaced by Zoom, so that's what everyone uses. 

How are customer service and support?

I did not face any issues, so I never contacted technical support. The only issue I faced was the safety aspect, on a personal basis, but besides that I didn't face any issues. 

How was the initial setup?

Webex was installed by the respective department in my organization's system.

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version. 

Which other solutions did I evaluate?

We have switched to using Zoom. Compared to Webex, Zoom is much more upgraded, but not as easy to use. The only thing about Webex is we didn't have any password features and all that, which we do have in Zoom. If you compare Webex and Zoom, both are good in their own rights. 

Zoom's installation was easy—I did it myself and it took probably five minutes. I use Zoom for personal purposes as well as in my company. My personal one is unlicensed and just for meetings that are 15-20 minutes long. My company's version was installed by them, so I'm not sure whether it's an enterprise or free version of a license. There are over 10,000 people in my organization who use Zoom. 

According to some articles I read in regards to Zoom, if I'm using it for personal purposes, it does take data. When I read the privacy policies and the terms and conditions, it takes all the data from your mobile or the laptop that you're using. So there is a threat, when you're using it for personal requirements, that it can take your data: the contact details, photos, even your bank details if you keep it on your mobile. So on a personal note, I won't use it. I have it installed, but only because of my organization's requirements. But if it's for a personal thing, no. 

What other advice do I have?

I rate Webex a seven out of ten. I think I would recommend Webex to others, but password protection needs to be added. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
DharmeshPatel - PeerSpot reviewer
Founder & CEO at 7Array Solutions private limited
Real User
Top 10
Cost-effective, easy to manage and use, and the support is good
Pros and Cons
  • "What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."
  • "Better integration with other solutions would benefit Webex."

What is our primary use case?

We use Webex for having our virtual meetings and we also provide this as a solution for our customers. On our side, we use it for both internal and external communication.

How has it helped my organization?

This solution allows us to operate 24/7, even in cases like the current COVID-19 crisis. It allows us to interact with our customers for support and for other activities.

What is most valuable?

What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.

We can host a meeting online from anywhere at any time and from any location.

Webex can be used for more than just meetings. You can also have a remote session or an organized event like a webinar. You can perform live technical support if you want.

What needs improvement?

Better integration with other solutions would benefit Webex.

For how long have I used the solution?

We have been using Webex for the past eight years.

What do I think about the stability of the solution?

We are using Webex extensively these days.

What do I think about the scalability of the solution?

It is very scalable in terms of the time limits for meetings. You can even say that there are no time limits, depending on your subscription.

We have 20 internal users and more than 100 customers using Webex.

How are customer service and technical support?

I like the support and I don't see any challenges in terms of it. The solution is managed and maintained through the cloud and at any time, if we need any help or technical assistance then we have toll free numbers, as well as email addresses for contact centers.

We can get any help and support that we need, whether it is technical support or retail support.

Which solution did I use previously and why did I switch?

We did not use another similar software prior to this.

What about the implementation team?

We deploy this solution ourselves and it takes about 30 minutes.

What's my experience with pricing, setup cost, and licensing?

Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan. There is an unlimited plan available as well.

In general, this is not an expensive solution. The price improves with the number of licenses that are purchased.

What other advice do I have?

My advice to anybody who is considering Webex is that it is a great tool for having meetings and collaborating with customers, suppliers, and employees. I think that everybody should use it.

Overall, this is a good solution and I recommend it. It is easy to operate, easy to manage, easy to configure, and it is cost-effective.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Manager, Telecommunications at Gyrus ACMI - Olympus
Real User
Leaderboard
The call me feature is one of the features our employees seem to love

What is our primary use case?

Cisco WebEx solution is used for voice and web conferencing across five domestic manufacturing facilities. The service enables our locations to utilize not only voice conferencing but also web which allows sharing of content.

How has it helped my organization?

It allows for collaboration between like teams located in different manufacturing facilities as well as corporate offices, including training.

What is most valuable?

The call me feature is one of the features our employees seem to love, they hate having to locate a phone number to call in to it. They say it is cumbersome.

What needs improvement?

In collaborating we sometimes find it difficult to let others "control" your meeting while they speak, users say it is cumbersome to "pass the puck".

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We have had some audio quality issues, and troubleshooting can be difficult because of the details you need to provide to Cisco/WebEx, and that the call needs to have taken place very recently. We have users that sometimes don't even report the issue for a day or two.

What do I think about the scalability of the solution?

We have had no issues with any limitations WebEx may have.

How are customer service and technical support?

We have had some audio quality issues, and troubleshooting can be difficult because of the details you need to provide to Cisco/WebEx and that the call needs to have taken place very recently. We have users that sometimes don't even report the issue for a day or two.

Which solution did I use previously and why did I switch?

InterCall: not as much collaboration ability.

How was the initial setup?

Straightforward. Rolled out to users without issue.

What about the implementation team?

Both, we had vendor assistance, but communication came from in-house to end users.

What was our ROI?

Unknown.

Which other solutions did I evaluate?

Yes, I don't remember.

What other advice do I have?

Be aware of the different costs associated with voice and data (even if you don't use it you may still be charged).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Taha Khaleel - PeerSpot reviewer
Chief Operations Officer at PRO-VISION
Real User
Top 5Leaderboard
Helps with efficiently scheduling meetings and work interviews remotely
Pros and Cons
  • "We can access and conduct meetings remotely from anywhere using Webex."
  • "The product's price could be better."

How has it helped my organization?

The platform helped us a lot during COVID-19 to schedule meetings remotely.

What is most valuable?

We can access and conduct meetings remotely from anywhere using Webex. It saves a lot of challenges dealing with documents while preparing for meetings or interview sessions.

What needs improvement?

The product's price could be better. 

For how long have I used the solution?

We have been using Webex for seven years.

Which solution did I use previously and why did I switch?

I use Skype, Microsoft Teams, and Zoom as well. Some functions like screen sharing are challenging to use in Microsoft Teams. For Skype, it is more complicated to establish a powerful network.

How was the initial setup?

We have to connect to the network and download the software using the browser for installation.

What about the implementation team?

I implemented the product myself.

What's my experience with pricing, setup cost, and licensing?

We purchase the product's yearly license. It is expensive.

What other advice do I have?

I rate Webex an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user