My primary use case of Webex was virtual meetings. Recordings would go to the cloud, and since it was cloud-based, I used the latest version of Webex.
One of the most valuable features of Webex was that it was easy to use and there were no hassles.
Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection.
I used Webex from the time I joined my organization, in 2016, until 2019.
Webex is stable. Comparatively, it is much better—I've had no issues.
This solution is scalable. In my organization, Webex has been replaced by Zoom, so that's what everyone uses.
I did not face any issues, so I never contacted technical support. The only issue I faced was the safety aspect, on a personal basis, but besides that I didn't face any issues.
Webex was installed by the respective department in my organization's system.
I implemented through an in-house team.
My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version.
We have switched to using Zoom. Compared to Webex, Zoom is much more upgraded, but not as easy to use. The only thing about Webex is we didn't have any password features and all that, which we do have in Zoom. If you compare Webex and Zoom, both are good in their own rights.
Zoom's installation was easy—I did it myself and it took probably five minutes. I use Zoom for personal purposes as well as in my company. My personal one is unlicensed and just for meetings that are 15-20 minutes long. My company's version was installed by them, so I'm not sure whether it's an enterprise or free version of a license. There are over 10,000 people in my organization who use Zoom.
According to some articles I read in regards to Zoom, if I'm using it for personal purposes, it does take data. When I read the privacy policies and the terms and conditions, it takes all the data from your mobile or the laptop that you're using. So there is a threat, when you're using it for personal requirements, that it can take your data: the contact details, photos, even your bank details if you keep it on your mobile. So on a personal note, I won't use it. I have it installed, but only because of my organization's requirements. But if it's for a personal thing, no.
I rate Webex a seven out of ten. I think I would recommend Webex to others, but password protection needs to be added.