Webex Reviews

Webex greatly improves our team's collaboration by being our main communication tool and meeting platform, helping us work effectively regardless of location.

The chat and meeting scheduling features in Webex are most valuable for our team's productivity. The video quality during remote meetings is quite good, enhancing our communication and collaboration.

There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.

I have been using Webex for about three years.

I would rate the stability of Webex as a ten out of ten.

Around 1,000 users in our company use Webex. I find it easy to scale since we have been able to scale it smoothly as our usage increases.

I prefer Teams over Webex because it integrates better with the other tools we use. In terms of features and functionalities, they are similar, as far as I know.

I would rate the Webex user interface and ease of use at around seven out of ten in terms of complexity.

Overall, I would rate Webex as an eight out of ten. It is a great product.

We were using Webex to meet with clients and also for internal consumption within the company.

Webex is a thin client and we like the interface. It is easy to use.

I would like to see additional online chat capabilities. You had to launch the app pretty much all of the time. These are areas where Webex can do a little better.

It could be easier to integrate with Calendar.

We have not experienced any bugs, glitches, or connection problems.

Prior to transitioning to teams, we had between 120,000 and 150,000 users.

We made the transition from Webex to Microsoft Teams and now use Teams for the most part.

The reason that we moved is that we're a Microsoft shop and we have a relationship with them. Microsoft is a diamond partner whereas Cisco is a gold partner.

We have seen this as a general pattern, where people move away from WebEx into either Teams or other collaboration tools. Webex is in the cloud but if they had more economical options, or any additional features compared to Teams and other products, it might be a value add.

The initial setup was okay.

This is an expensive product compared to Teams and it should be cheaper.

Overall, we were really happy with it but decided to leverage Teams instead.

I would rate this solution an eight out of ten.

Screen share is the most valuable feature.

An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.

In terms of Screen share, it would be helpful to have more control over what is being presented on the screen. They may have that functionality, but I've never used it. For example, being able to click back to look at previous slides, even though the presenter has gone forward, or having some type of pointer mechanism that helps to call out different areas of the screen when presenting.

They may already have a function for this that I am not aware of, but I would like to see more whiteboarding capabilities. I would think of this in terms of post-it notes or other things where you can facilitate some interactive engagement. There are products like Miro and CloudBoard, as well as a slew of others of a similar nature. I believe Microsoft Teams has something similar built-in. But, given how much time people spend in online meetings, I believe there should be ways to engage or create more engagement with the participants.

I have been using Webex for approximately six months.

We use the most current Windows-based version.

Overall, it is pretty reliable. Webex is fairly stable.

I have not had to use technical support.

I am also using Zoom. I use Zoom more frequently than I have used Webex.

I have been doing some research on Robotic Process Automation, Automation Anywhere, and UiPath.

I would suggest going through some type of tutorial. There's functionality under the hood that isn't always obvious, or necessarily easy to find. I have run into this type of problem before, such as how to flip the switch so that when you start a meeting, you're not automatically muted, and so on. You have to understand your configuration settings so that you don't waste time on silly challenges, particularly when you're in the middle of a meeting.

I would rate Webex a nine out of ten. I think it's comparable to other products on the market. I have a preference for Zoom just because I am more familiar with it and its capabilities. But apart from that, I think it's a decent product.

My primary use case of Webex was virtual meetings. Recordings would go to the cloud, and since it was cloud-based, I used the latest version of Webex.

One of the most valuable features of Webex was that it was easy to use and there were no hassles. 

Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection. 

I used Webex from the time I joined my organization, in 2016, until 2019. 

Webex is stable. Comparatively, it is much better—I've had no issues. 

This solution is scalable. In my organization, Webex has been replaced by Zoom, so that's what everyone uses. 

I did not face any issues, so I never contacted technical support. The only issue I faced was the safety aspect, on a personal basis, but besides that I didn't face any issues. 

Webex was installed by the respective department in my organization's system.

I implemented through an in-house team. 

My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version. 

We have switched to using Zoom. Compared to Webex, Zoom is much more upgraded, but not as easy to use. The only thing about Webex is we didn't have any password features and all that, which we do have in Zoom. If you compare Webex and Zoom, both are good in their own rights. 

Zoom's installation was easy—I did it myself and it took probably five minutes. I use Zoom for personal purposes as well as in my company. My personal one is unlicensed and just for meetings that are 15-20 minutes long. My company's version was installed by them, so I'm not sure whether it's an enterprise or free version of a license. There are over 10,000 people in my organization who use Zoom. 

According to some articles I read in regards to Zoom, if I'm using it for personal purposes, it does take data. When I read the privacy policies and the terms and conditions, it takes all the data from your mobile or the laptop that you're using. So there is a threat, when you're using it for personal requirements, that it can take your data: the contact details, photos, even your bank details if you keep it on your mobile. So on a personal note, I won't use it. I have it installed, but only because of my organization's requirements. But if it's for a personal thing, no. 

I rate Webex a seven out of ten. I think I would recommend Webex to others, but password protection needs to be added. 

We used Webex extensively, several times a day, for internal and external meetings as well as web and video conferencing. I'm a transformation program manager and we're a customer of Webex. 

I really liked the seamless integration with Microsoft Outlook, so that I could schedule meetings. The Microsoft login was pretty convenient. The recording feature was very convenient and I had the mobile app as well which was an added convenience for me. 

We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings.

A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature. 

I used this solution for one year. 

In most cases, the solution is stable although a couple of times we had issues with the audio conferencing feature for people who tried joining on their phones. On the whole there were no problems. 

I believe scalability is good. We have 30,000 employees in our company and probably around 10,000 were using Webex. An IT team manages the solution. 

I contacted Webex technical support after the recordings were deleted but they weren't able to retrieve them for me. It was very unfortunate because I had no other record of those meetings and they couldn't resolve that for me because the meetings had been deleted. That was the only time I contacted technical support. 

Prior to Webex we used an audio conferencing solution called Arkadin. We only switched to web conferencing when we moved to Cisco Webex. We had also used Skype but it wasn't very effective. We would use audio Arkadin conferencing and if we needed to screen share we'd use Skype. 

We are now using Zoom and it seems Zoom requires more customizations than Webex. Zoom required setting changes before allowing everyone to join meetings and the default settings were not good. Zoom does have the private chat option which Webex doesn't have and I found that very useful. 

The setup was quite straightforward and convenient. We managed the deployment and setup ourselves. 

This is a good software and a powerful tool, I don't have any complaints.

I would rate this solution a nine out of 10. 

They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

I have been using Webex for the last two years. 

It is very stable. 

It is scalable. Our entire company uses it.

Our office alone is forty people and I know other offices use it as well but I'm not sure about the exact number. 

We have an IT department that handles the maintenance and then a go-to person if we do have issues.

I haven't had any issues with Webex that I've needed to contact their support for. 

We were previously using GoToMeeting in which we would share our screens but I think in Webex there's a whiteboard, where you can draw. I don't think we had that option with GoToMeeting.

I would recommend Webex. I'm currently using and I'm happy with it. It has all of the features that our business needs. For example, our manager can call in and they also have their conference number which you can dial in as well and you can dial in using your phone, or you can use your computer video. It's easy to share a screen and turn your video on and off. 

I would rate it a nine out of ten. 

We use the solution to hold conferences with customers.

The important feature is breakout sessions. We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting.

The solution could make it easier to share the files with the customer.

I rate the solution’s scalability a ten out of ten.

Technical support is good.

Positive

I have used Microsoft Team before. I prefer Microsoft settings because we can create and use Microsoft online. It's easier to share the files with the customer. 

The initial setup is easy.

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

Overall, I rate the solution a ten out of ten.

We use the solution for voice calls, desktop sharing, and sharing drawings or texts for presentations.

The solution is useful for communication. It provides the basic features available in other products.

The solution is heavy and slow. It takes too much time to open. It is a bit old. I do not feel comfortable using it.

I have been using the solution for six years, but not frequently.

I rate the stability a five out of ten.

The initial setup was easy.

Microsoft Teams and Zoom are better than Webex. Webex is pretty slow compared to Microsoft Teams and Zoom. Microsoft Teams is also a bit heavy and slow. I like Zoom. I feel more comfortable using Teams and Zoom. I have been using them for a long time.

We use the solution rarely. I use Webex only when our partners ask us to join meetings through Webex. I might not be comfortable using Webex because I do not use it frequently. Our organization takes care of our security needs. Overall, I rate the product a four out of ten.