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RemkeRutgers - PeerSpot reviewer
IT architect at Rutgers IT
Real User
Top 20
A video conferencing solution that can accomodate a large number of users
Pros and Cons
  • "I like that it can accommodate larger groups of listeners. I think in my client's organization, they use Webex for meetings with a larger group of listeners. I believe Skype For Business is not preferred. I think they use Webex or their own custom platform because it accommodates more users in one meeting."
  • "It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques."

What is our primary use case?

We use Webex for meetings. I get a meeting link, log in, and follow it. If a client update comes through, I follow the updates or postpone it for a day because I'm very busy. But otherwise, I simply follow the updates.

My company is a one-woman company, and I use it when working for a client and on a personal basis. I sometimes use Skype or a video call on WhatsApp, but that's not really a meeting platform. Those are then personal video calls.

What is most valuable?

I like that it can accommodate larger groups of listeners. I think in my client's organization, they use Webex for meetings with a larger group of listeners. I believe Skype For Business is not preferred. I think they use Webex or their own custom platform because it accommodates more users in one meeting

What needs improvement?

It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques.

For how long have I used the solution?

I have been regularly using Webex for six or eight months.

Buyer's Guide
Webex
January 2025
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,713 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Webex seems like a scalable solution. I have attended meetings with hundreds of users or hundreds of listeners. But I haven't had meetings with thousands of users in one session. Large meetings have a practical problem as people want a chance to say what they want to say, but that's an organizational thing and not a technical thing.

How was the initial setup?

For me, the initial setup was very straightforward. I have been a software developer in the past, so give me software, and I will install it and use it. 

What about the implementation team?

I implemented this solution.

What other advice do I have?

On a scale from one to ten, I would give Webex an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager at RP Sanjiv Goenka Group
Real User
Stable, secure, and works without issue
Pros and Cons
  • "The product is quite secure. Other products, such as Zoom, have had security issues raised in the media."
  • "The interface could be a bit more user-friendly."

What is our primary use case?

We only use the solution for virtual meetings. 

What is most valuable?

The stability, as well as the performance of the solution, are very good.

What we have seen from, for example, Google Meet, is that there is some kind of disruption or some issues which we have been facing. However, with WebEx, we have not faced any kind of issue. 

The product is quite secure. Other products, such as Zoom, have had security issues raised in the media. With WebEx, we are assured our internal meetings are protected. 

What needs improvement?

The interface could be a bit more user-friendly.

For how long have I used the solution?

We first had it installed with the pandemic started. We've been using it since around 2020. 

What do I think about the stability of the solution?

The product is quite stable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

How are customer service and support?

We have our own internal support. We have one manager and four or five engineers who basically handle all issues. I don't directly deal with the troubleshooting and cannot speak to the process. 

Which solution did I use previously and why did I switch?

I'm also familiar with Zoom and Google Meet. We use these as well as WebEx. In fact, before we started using WebEx, we used Google Meet specifically.

Prior to that, we had more physical, in-person meetings, however, the pandemic has changed how we do meetings now, and we do much more virtual meetings.

WebEx is more secure than, for example, Zoom.

How was the initial setup?

As a cloud-based solution, the initial implementation is quite simple and straightforward. It's not complete or difficult at all. There is no physical installation required.

What other advice do I have?

We're using the latest version of the solution. I cannot speak to the exact version number.

I'd rate the solution at an eight out of ten. We've been pretty happy with its capabilities overall. 

I would definitely recommend the solution to other users and organizations. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Webex
January 2025
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,713 professionals have used our research since 2012.
reviewer1768674 - PeerSpot reviewer
Network Specialist at a computer software company with 1,001-5,000 employees
Real User
Multifeatured virtual meeting and video communication software; runs smoothly and does not cause lag
Pros and Cons
  • "Lag-free video communication and virtual meeting software which runs smoothly."
  • "There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."

What is our primary use case?

I use Webex for meetings. It's useful in virtual meetings. It's a video communication tool.

What is most valuable?

I find Webex to be a good solution. You can share your screen, you can grant control to other meeting participants, you can record, etc. It's okay to use because it does not cause lag, and the video runs smoothly. I'm happy using Webex.

What needs improvement?

I don't have any complaints about Webex. I'm also using Microsoft Teams and they are the same, but there's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult.

For how long have I used the solution?

I've been using Webex for three years. We're using it in the company I work for.

What do I think about the stability of the solution?

Webex is stable here in Thailand. I have not experienced a frozen screen or interruption when I'm having my meeting on Webex.

What do I think about the scalability of the solution?

The scalability of Webex is okay. The biggest meeting I had was with 50 participants, but sometimes, we need to place some of the participants on mute.

How are customer service and support?

There is no issue with Webex technical support, but there's a support issue in the reseller side. From my company's reseller to our customers, there are many Webex cases, but technical support is okay in terms of troubleshooting open cases.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly license for Webex.

Which other solutions did I evaluate?

I evaluated Microsoft Teams.

What other advice do I have?

In my company, we use Webex and Microsoft Teams.

There are between 5,000 to 10,000 users of Webex in the company. I'm one of the end users of this solution. 10 people make up the technical team that handles the deployment and maintenance of Webex in my company.

On a scale of zero to ten, with ten being the highest, and zero being the worst, I'm giving this solution a score of nine, and I'm recommending it to others who want to start using it, because Webex is okay in my experience.

I'd say that in zero to ten, I'm recommend in the eight or nine. I think it's okay in my experience, yes.

I'm rating Webex a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Business Analyst at a recruiting/HR firm with 10,001+ employees
Real User
Has the option to type in a phone number and get a conference room to call my number rather than needing to dial in every time
Pros and Cons
  • "They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
  • "My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."

What is most valuable?

They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.

What needs improvement?

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

For how long have I used the solution?

I have been using Webex for the last two years. 

What do I think about the stability of the solution?

It is very stable. 

What do I think about the scalability of the solution?

It is scalable. Our entire company uses it.

Our office alone is forty people and I know other offices use it as well but I'm not sure about the exact number. 

We have an IT department that handles the maintenance and then a go-to person if we do have issues.

How are customer service and technical support?

I haven't had any issues with Webex that I've needed to contact their support for. 

Which solution did I use previously and why did I switch?

We were previously using GoToMeeting in which we would share our screens but I think in Webex there's a whiteboard, where you can draw. I don't think we had that option with GoToMeeting.

What other advice do I have?

I would recommend Webex. I'm currently using and I'm happy with it. It has all of the features that our business needs. For example, our manager can call in and they also have their conference number which you can dial in as well and you can dial in using your phone, or you can use your computer video. It's easy to share a screen and turn your video on and off. 

I would rate it a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Clara Chen - PeerSpot reviewer
First Vice President/ Private Banking Manager at Eastwest Bank
Real User
Secure, and easy to use, but the joining process should be simplified
Pros and Cons
  • "It is user-friendly."
  • "I think it's very inconvenient to have to enter my email address all the time just to be a visitor."

What is our primary use case?

Webex is used for video communication and video calls.

What is most valuable?

I am satisfied with the performance of Webex.

The user interface is fine for me. It is user-friendly.

I don't have an issue with the security.

What needs improvement?

I think it's very inconvenient to have to enter my email address all the time just to be a visitor.

I didn't log in because I just attended a meeting that my manager scheduled for me and I had to retype my email address, and I believe that I should be able to click a button as a visitor. I shouldn't have to enter my email address again and again.

It should be easier to join a meeting.

For how long have I used the solution?

I started using Webex after I joined my company, and my company also uses Webex. I have been using it for one month.

What do I think about the scalability of the solution?

I am not aware of the number of users in the company.

Which solution did I use previously and why did I switch?

Previously, I worked with Google Meets and Zoom.

The issue is that I have no idea which company it is from when I use it.

How was the initial setup?

I was not involved in the installation. It was pre-installed in the company.

What's my experience with pricing, setup cost, and licensing?

For me, there is no licensing fee.

What other advice do I have?

I would recommend this solution to others, but I'm not sure what its specific advantage is, but I use it smoothly.

I would rate Webex a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CyberSecurity Venture Partner - Americas at a computer software company with 10,001+ employees
Real User
A thin client with a good interface that is easy to use
Pros and Cons
  • "Webex is a thin client and we like the interface. It is easy to use."
  • "I would like to see additional online chat capabilities"

What is our primary use case?

We were using Webex to meet with clients and also for internal consumption within the company.

What is most valuable?

Webex is a thin client and we like the interface. It is easy to use.

What needs improvement?

I would like to see additional online chat capabilities. You had to launch the app pretty much all of the time. These are areas where Webex can do a little better.

It could be easier to integrate with Calendar.

What do I think about the stability of the solution?

We have not experienced any bugs, glitches, or connection problems.

What do I think about the scalability of the solution?

Prior to transitioning to teams, we had between 120,000 and 150,000 users.

Which solution did I use previously and why did I switch?

We made the transition from Webex to Microsoft Teams and now use Teams for the most part.

The reason that we moved is that we're a Microsoft shop and we have a relationship with them. Microsoft is a diamond partner whereas Cisco is a gold partner.

We have seen this as a general pattern, where people move away from WebEx into either Teams or other collaboration tools. Webex is in the cloud but if they had more economical options, or any additional features compared to Teams and other products, it might be a value add.

How was the initial setup?

The initial setup was okay.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product compared to Teams and it should be cheaper.

What other advice do I have?

Overall, we were really happy with it but decided to leverage Teams instead.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1712268 - PeerSpot reviewer
Program Administrator at a manufacturing company with 10,001+ employees
Real User
Easy to use, but needs password protection for meetings
Pros and Cons
  • "One of the most valuable features of Webex was that it was easy to use and there were no hassles."
  • "Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection."

What is our primary use case?

My primary use case of Webex was virtual meetings. Recordings would go to the cloud, and since it was cloud-based, I used the latest version of Webex.

What is most valuable?

One of the most valuable features of Webex was that it was easy to use and there were no hassles. 

What needs improvement?

Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection. 

For how long have I used the solution?

I used Webex from the time I joined my organization, in 2016, until 2019. 

What do I think about the stability of the solution?

Webex is stable. Comparatively, it is much better—I've had no issues. 

What do I think about the scalability of the solution?

This solution is scalable. In my organization, Webex has been replaced by Zoom, so that's what everyone uses. 

How are customer service and support?

I did not face any issues, so I never contacted technical support. The only issue I faced was the safety aspect, on a personal basis, but besides that I didn't face any issues. 

How was the initial setup?

Webex was installed by the respective department in my organization's system.

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version. 

Which other solutions did I evaluate?

We have switched to using Zoom. Compared to Webex, Zoom is much more upgraded, but not as easy to use. The only thing about Webex is we didn't have any password features and all that, which we do have in Zoom. If you compare Webex and Zoom, both are good in their own rights. 

Zoom's installation was easy—I did it myself and it took probably five minutes. I use Zoom for personal purposes as well as in my company. My personal one is unlicensed and just for meetings that are 15-20 minutes long. My company's version was installed by them, so I'm not sure whether it's an enterprise or free version of a license. There are over 10,000 people in my organization who use Zoom. 

According to some articles I read in regards to Zoom, if I'm using it for personal purposes, it does take data. When I read the privacy policies and the terms and conditions, it takes all the data from your mobile or the laptop that you're using. So there is a threat, when you're using it for personal requirements, that it can take your data: the contact details, photos, even your bank details if you keep it on your mobile. So on a personal note, I won't use it. I have it installed, but only because of my organization's requirements. But if it's for a personal thing, no. 

What other advice do I have?

I rate Webex a seven out of ten. I think I would recommend Webex to others, but password protection needs to be added. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
S Ramachandran - PeerSpot reviewer
System Engineer at a tech vendor with 10,001+ employees
Real User
The solution is heavy and takes too much time to open, though it is useful for communication
Pros and Cons
  • "The solution is useful for communication."
  • "The solution is heavy and slow."

What is our primary use case?

We use the solution for voice calls, desktop sharing, and sharing drawings or texts for presentations.

What is most valuable?

The solution is useful for communication. It provides the basic features available in other products.

What needs improvement?

The solution is heavy and slow. It takes too much time to open. It is a bit old. I do not feel comfortable using it.

For how long have I used the solution?

I have been using the solution for six years, but not frequently.

What do I think about the stability of the solution?

I rate the stability a five out of ten.

How was the initial setup?

The initial setup was easy.

Which other solutions did I evaluate?

Microsoft Teams and Zoom are better than Webex. Webex is pretty slow compared to Microsoft Teams and Zoom. Microsoft Teams is also a bit heavy and slow. I like Zoom. I feel more comfortable using Teams and Zoom. I have been using them for a long time.

What other advice do I have?

We use the solution rarely. I use Webex only when our partners ask us to join meetings through Webex. I might not be comfortable using Webex because I do not use it frequently. Our organization takes care of our security needs. Overall, I rate the product a four out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user