We use the solution to handle our remote meetings. If we need to have international meetings or client meetings, we use this solution. We also use it if we need to share desktops remotely or remotely control a customer's environment. We use it to record calls as well.
Founder and President at AAnnex
Perfect for remote meetings, excellent feature offerings, and a professional UI
Pros and Cons
- "It's easy to dial the numbers and the process of connecting a call is very intuitive."
- "Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself."
What is our primary use case?
What is most valuable?
All the features the solution offers are great. The sharing control menu is very easy to use, especially when you compare it to a technology like Zoom. It also looks and feels very professional. The user interface is great. The layout is quite nice and it's not offensive in any way which lends itself to a certain level of professionalism during calls.
It's easy to dial the numbers and the process of connecting a call is very intuitive.
What needs improvement?
Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself.
I would like to see improved chatting functionality. The chat boxes need to be more prominent. It would be nice if you could edit your chat, and easily add attachments into it, similar to Slack, to make it easier to share, sidebar, and communicate during calls. It's very important to add some sort of editing function into the chats. You want to be professional and fix any mistakes and not just leave them there.
For how long have I used the solution?
I've been using the solution for five years now.
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March 2025

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How are customer service and support?
I'd rate technical support at a seven out of ten. They're okay. I haven't used them too much.
What other advice do I have?
We have a business relationship with WebEx. We're a solution partner.
I personally am a cloud architect and I work for many international companies.
I would rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

Improves our team's collaboration and offers good video quality during remote meetings
Pros and Cons
- "The chat and meeting scheduling features in Webex are most valuable for our team's productivity."
- "There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords."
How has it helped my organization?
Webex greatly improves our team's collaboration by being our main communication tool and meeting platform, helping us work effectively regardless of location.
What is most valuable?
The chat and meeting scheduling features in Webex are most valuable for our team's productivity. The video quality during remote meetings is quite good, enhancing our communication and collaboration.
What needs improvement?
There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.
For how long have I used the solution?
I have been using Webex for about three years.
What do I think about the stability of the solution?
I would rate the stability of Webex as a ten out of ten.
What do I think about the scalability of the solution?
Around 1,000 users in our company use Webex. I find it easy to scale since we have been able to scale it smoothly as our usage increases.
Which solution did I use previously and why did I switch?
I prefer Teams over Webex because it integrates better with the other tools we use. In terms of features and functionalities, they are similar, as far as I know.
What other advice do I have?
I would rate the Webex user interface and ease of use at around seven out of ten in terms of complexity.
Overall, I would rate Webex as an eight out of ten. It is a great product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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March 2025

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MBFA at a comms service provider with 10,001+ employees
Handles present demands while future-proofing your needs
Pros and Cons
- "The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home."
- "When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
What is our primary use case?
We use Cisco Webex for meetings. And we have different packages for that. It can also be integrated with Teams.
How has it helped my organization?
We recently switched over to Webex, and the changes allow us to make conference calls up to 100 members at the same time, depending on the package we go with. It can be done from a desk phone. There is screen sharing, group chat, and all of that included in Webex.
What is most valuable?
The solution is very valuable for conference calls because I see a lot of businesses are switching from work-from-home. When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with. The file-sharing is helpful too, so you aren't emailing all the time. The solution takes care of most of your communication needs.
What do I think about the stability of the solution?
The solution is stable. We've used Webex for training before, and we have never had problems. I personally have never had problems using Webex being on those calls, because the best part is that you definitely don't need to have access to internet to attend those calls. Sometimes, if you're on the go, you could simply just dial in and be a part of the meeting as well.
What do I think about the scalability of the solution?
The solution is very scalable. You can have at least 100 people on a conference call.
How was the initial setup?
From what I've heard and from the training we've had, the solution does seem to be very user-friendly. One does not have to be a very high-end IT person to be able to fix these things.
What about the implementation team?
Our company does provide installation, and once the tech is on site, they can help you with most issues while they're there.
What other advice do I have?
I would rate the solution a nine out of ten. It's definitely something that is future-proofing your needs. I'm not sure how long we'll have this COVID, but this does seem to be a solution that not only handles the present demands, but also something that we would need in the future as well. With so many people working remotely, this definitely makes sense, for most businesses at least.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Chief technical officer at Solvezy Technology Kenya Limited
Helps you with remote support and collaboration
Pros and Cons
- "Webex is a collaboration tool that helps you with remote support and collaboration."
- "The solution's initial setup process is lengthy."
What is our primary use case?
The vendor who supports me uses Webex for technical support. They set up Webex, and we are able to connect with each other. Some people use Webex to do sales pitch presentations for various solutions. They send me a Webex link, and I can join and have our conversation.
What is most valuable?
Webex is a collaboration tool that helps you with remote support and collaboration.
What needs improvement?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
What do I think about the stability of the solution?
The solution's stability is great during meetings unless there are network fluctuations, in which case you start having the usual problems.
How was the initial setup?
The solution needs to make the installer packages lighter. This would reduce the turnaround time to download, which would speed up the installation.
What other advice do I have?
The solution's video conferencing quality is great, and I rate it a seven out of ten.
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 18, 2024
Flag as inappropriateNetwork Specialist at a computer software company with 1,001-5,000 employees
Multifeatured virtual meeting and video communication software; runs smoothly and does not cause lag
Pros and Cons
- "Lag-free video communication and virtual meeting software which runs smoothly."
- "There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."
What is our primary use case?
I use Webex for meetings. It's useful in virtual meetings. It's a video communication tool.
What is most valuable?
I find Webex to be a good solution. You can share your screen, you can grant control to other meeting participants, you can record, etc. It's okay to use because it does not cause lag, and the video runs smoothly. I'm happy using Webex.
What needs improvement?
I don't have any complaints about Webex. I'm also using Microsoft Teams and they are the same, but there's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult.
For how long have I used the solution?
I've been using Webex for three years. We're using it in the company I work for.
What do I think about the stability of the solution?
Webex is stable here in Thailand. I have not experienced a frozen screen or interruption when I'm having my meeting on Webex.
What do I think about the scalability of the solution?
The scalability of Webex is okay. The biggest meeting I had was with 50 participants, but sometimes, we need to place some of the participants on mute.
How are customer service and support?
There is no issue with Webex technical support, but there's a support issue in the reseller side. From my company's reseller to our customers, there are many Webex cases, but technical support is okay in terms of troubleshooting open cases.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly license for Webex.
Which other solutions did I evaluate?
I evaluated Microsoft Teams.
What other advice do I have?
In my company, we use Webex and Microsoft Teams.
There are between 5,000 to 10,000 users of Webex in the company. I'm one of the end users of this solution. 10 people make up the technical team that handles the deployment and maintenance of Webex in my company.
On a scale of zero to ten, with ten being the highest, and zero being the worst, I'm giving this solution a score of nine, and I'm recommending it to others who want to start using it, because Webex is okay in my experience.
I'd say that in zero to ten, I'm recommend in the eight or nine. I think it's okay in my experience, yes.
I'm rating Webex a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
First Vice President/ Private Banking Manager at Eastwest Bank
Secure, and easy to use, but the joining process should be simplified
Pros and Cons
- "It is user-friendly."
- "I think it's very inconvenient to have to enter my email address all the time just to be a visitor."
What is our primary use case?
Webex is used for video communication and video calls.
What is most valuable?
I am satisfied with the performance of Webex.
The user interface is fine for me. It is user-friendly.
I don't have an issue with the security.
What needs improvement?
I think it's very inconvenient to have to enter my email address all the time just to be a visitor.
I didn't log in because I just attended a meeting that my manager scheduled for me and I had to retype my email address, and I believe that I should be able to click a button as a visitor. I shouldn't have to enter my email address again and again.
It should be easier to join a meeting.
For how long have I used the solution?
I started using Webex after I joined my company, and my company also uses Webex. I have been using it for one month.
What do I think about the scalability of the solution?
I am not aware of the number of users in the company.
Which solution did I use previously and why did I switch?
Previously, I worked with Google Meets and Zoom.
The issue is that I have no idea which company it is from when I use it.
How was the initial setup?
I was not involved in the installation. It was pre-installed in the company.
What's my experience with pricing, setup cost, and licensing?
For me, there is no licensing fee.
What other advice do I have?
I would recommend this solution to others, but I'm not sure what its specific advantage is, but I use it smoothly.
I would rate Webex a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a consultancy with 1-10 employees
Comparable with other products, good screen share, and good functionality
Pros and Cons
- "Screen share is the most valuable feature."
- "An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription."
What is most valuable?
Screen share is the most valuable feature.
What needs improvement?
An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.
In terms of Screen share, it would be helpful to have more control over what is being presented on the screen. They may have that functionality, but I've never used it. For example, being able to click back to look at previous slides, even though the presenter has gone forward, or having some type of pointer mechanism that helps to call out different areas of the screen when presenting.
They may already have a function for this that I am not aware of, but I would like to see more whiteboarding capabilities. I would think of this in terms of post-it notes or other things where you can facilitate some interactive engagement. There are products like Miro and CloudBoard, as well as a slew of others of a similar nature. I believe Microsoft Teams has something similar built-in. But, given how much time people spend in online meetings, I believe there should be ways to engage or create more engagement with the participants.
For how long have I used the solution?
I have been using Webex for approximately six months.
We use the most current Windows-based version.
What do I think about the stability of the solution?
Overall, it is pretty reliable. Webex is fairly stable.
How are customer service and support?
I have not had to use technical support.
Which solution did I use previously and why did I switch?
I am also using Zoom. I use Zoom more frequently than I have used Webex.
Which other solutions did I evaluate?
I have been doing some research on Robotic Process Automation, Automation Anywhere, and UiPath.
What other advice do I have?
I would suggest going through some type of tutorial. There's functionality under the hood that isn't always obvious, or necessarily easy to find. I have run into this type of problem before, such as how to flip the switch so that when you start a meeting, you're not automatically muted, and so on. You have to understand your configuration settings so that you don't waste time on silly challenges, particularly when you're in the middle of a meeting.
I would rate Webex a nine out of ten. I think it's comparable to other products on the market. I have a preference for Zoom just because I am more familiar with it and its capabilities. But apart from that, I think it's a decent product.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr.Manager at a energy/utilities company with 10,001+ employees
No licensing fees, stable, simple to install, and easy to use
Pros and Cons
- "The GUI is nice and easy to operate."
- "It should be more integrated with third-party vendors."
What is our primary use case?
We use Webex for virtual meetings.
What is most valuable?
The GUI is nice and easy to operate.
What needs improvement?
It should be more integrated with third-party vendors.
For how long have I used the solution?
I have been working with Webex off and on for a couple of years.
We are using the latest version.
What do I think about the stability of the solution?
Webex is a stable product.
How are customer service and support?
I have never needed to contact Webex technical support.
Which solution did I use previously and why did I switch?
We also use Skype when Webex is not required.
We have recently upgraded to Teams.
How was the initial setup?
The initial setup is similar to Zoom. It is straightforward and easy to install.
The installation takes less than 10 minutes.
What's my experience with pricing, setup cost, and licensing?
There are no licensing fees.
What other advice do I have?
I would recommend this solution to others.
I would rate Webex a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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