Webex Reviews

We use Webex to provide remote support and OEM access if we have any problems.

WebEx provides the option to record the chat or delete it. You can also dial into the video on your mobile to communicate with the engineer or whoever. One aspect we like most is that the audio is clear. That is one of the most valuable features of WebEx.

I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet.

We started using Webex in 2019, so we've been using it for about two years. 

In the time that we've been using Webex, we haven't seen any jerking or lag on in the remote sessions. The performance is smooth compared to other third-party applications. 

We don't need to scale Webex because I work in a data center. We don't have many people working at the same time, and we're working in shifts, so 10 people clock in, and 10 clock out. That means we only need 10 licenses.

Cisco support is great. 

We tried Zoom, Team Viewer, and another solution. We prefer Webex because it works well on the web application compared to others. 

Installing Webex is simple. It doesn't take more than half an hour or 45 minutes tops, and there is no maintenance after installation.  

Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex. 

I rate Webex 10 out of 10. We've recommended it to many of the companies we work with. Two or three out of 10 have gone with Webex. 

We used Webex extensively, several times a day, for internal and external meetings as well as web and video conferencing. I'm a transformation program manager and we're a customer of Webex. 

I really liked the seamless integration with Microsoft Outlook, so that I could schedule meetings. The Microsoft login was pretty convenient. The recording feature was very convenient and I had the mobile app as well which was an added convenience for me. 

We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings.

A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature. 

I used this solution for one year. 

In most cases, the solution is stable although a couple of times we had issues with the audio conferencing feature for people who tried joining on their phones. On the whole there were no problems. 

I believe scalability is good. We have 30,000 employees in our company and probably around 10,000 were using Webex. An IT team manages the solution. 

I contacted Webex technical support after the recordings were deleted but they weren't able to retrieve them for me. It was very unfortunate because I had no other record of those meetings and they couldn't resolve that for me because the meetings had been deleted. That was the only time I contacted technical support. 

Prior to Webex we used an audio conferencing solution called Arkadin. We only switched to web conferencing when we moved to Cisco Webex. We had also used Skype but it wasn't very effective. We would use audio Arkadin conferencing and if we needed to screen share we'd use Skype. 

We are now using Zoom and it seems Zoom requires more customizations than Webex. Zoom required setting changes before allowing everyone to join meetings and the default settings were not good. Zoom does have the private chat option which Webex doesn't have and I found that very useful. 

The setup was quite straightforward and convenient. We managed the deployment and setup ourselves. 

This is a good software and a powerful tool, I don't have any complaints.

I would rate this solution a nine out of 10. 

The vendor who supports me uses Webex for technical support. They set up Webex, and we are able to connect with each other. Some people use Webex to do sales pitch presentations for various solutions. They send me a Webex link, and I can join and have our conversation.

Webex is a collaboration tool that helps you with remote support and collaboration.

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

The solution's stability is great during meetings unless there are network fluctuations, in which case you start having the usual problems.

The solution needs to make the installer packages lighter. This would reduce the turnaround time to download, which would speed up the installation.

The solution's video conferencing quality is great, and I rate it a seven out of ten.

Overall, I rate the solution an eight out of ten.

Webex is a reliable solution and has good video quality.

The solution’s pricing could be improved.

I have been using Webex for four years.

I rate the solution’s stability an eight out of ten.

Around five users are using Webex in our organization.

I rate the solution a seven out of ten for scalability.

We use Microsoft Teams and Google Meet simultaneously.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

We implemented the solution in our organization through a reseller. The solution’s deployment took a few hours.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten.

We are satisfied with the way Webex handles large-scale virtual events. We do not use Webex too often. We use it once a week or once every two weeks. We did not face any problems with Webex's video quality. The solution's security and privacy features met our organization's requirements. Webex is deployed on the cloud in our organization.

I would recommend Webex to other users because it is a reliable solution.

Overall, I rate the solution an eight out of ten.

Webex helps us collaborate better. We can work with customers and our team in real-time, share screens, and use a whiteboard. It's been really helpful.

I have been using the product for two to three years. 

I rate the product's scalability a nine out of ten.

I rate the tool's scalability a nine out of ten. Our organization uses Webex, and its users include project managers, development team leads, and consultants like myself. 

I haven't contacted the technical support yet. 

We used GoTo Meeting before Webex. I do have confidence in Cisco technology since we've used Cisco switches and support in the past, so Webex, being from Cisco, seems promising.

I would rate my experience with the initial setup as a nine out of ten. It was very easy and straightforward, and I've always had a good experience with it. 
Webex is deployed in our organization primarily for consultants and teams. Whenever a customer requires us to discuss certain products or topics, we use the tool to facilitate those discussions and bring everyone together for meetings.

The deployment is quick. We download it from the web, install it, and start using it. There's no extensive company-wide deployment of the tool in our organization. It's primarily used by consultants engaging with customers who prefer Webex for meetings. I've never initiated a Webex meeting myself. Typically, it takes less than five minutes from downloading to join a meeting.

I've been using Webex to meet customer requirements. I tend to use Zoom for team-related activities. However, if the customer prefers Webex, Zoom, or Teams, we adapt accordingly. 

I'm using a hybrid setup, including on-premises and hybrid cloud environments. Our approach is driven by customer requirements because we prioritize serving our customers. We support platforms like Azure, AWS, and private or hybrid cloud, including on-premises deployments.

I rate the product a nine out of ten. 

We use Webex for virtual meetings. 

Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses.

I've been using Webex for 14 years. 

Webex is very global. Cisco developed it, and the guy who founded Zoom was part of Webex before Cisco acquired it. 

Webex support is absolutely great.

The requirements are the same as Zoom. It's all about the same. We take the customer's order and get a provisioning form. They just have to enter whatever URL they want. It's something like abcd.webex.com. They will be the admin, and we will take the email they give us. We will put that in, and once I have provisioned it, he gets a mail saying it is done and we call them to say it's ready.

He gets the email and clicks on that link to set up his password. Once he has set up his password, he can start administering and doing whatever he wants. For example, he can add the rest of the users. 

Earlier, Webex was relatively expensive. However, now that there is more competition in the market, they have lowered the price and added more features to match Zoom.

Cisco comes up with new updates and features every month. More features, and now they have acquired some companies and put together some features that others don't have. They acquired Slido and integrated some of its features.

I rate Webex 10 out of 10. Webex is good. I deployed it at a bank just five ago, and I'm expecting another order for Webex tomorrow. Webex has huge customers because they were already there in the enterprise space. 

Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space. Cisco is the enterprise space. We got an order for 50 licenses for city governments in India yesterday.

WebEx Integration to Outlook helps our users to schedule audio conference meetings with a push of a button. It is easy to use. This product enables scheduling of the audio bridge with random conference codes.

I don’t have an example to share. This is basically a cost avoidance solution at this time. In the future it may change the way the organization functions which we support, as soon as they drive more adoption of video and web collaboration available with CWMS.

CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet. There is no video integration with other Cisco endpoints such as DX80, DX650, or the new Cisco IP Phones 8845 or 8865 video phones. These are the areas where it could improve.

I have used this solution for more than 18 months.

There is an issue with MR2 that was fixed with a special hot fix or MR3. If you host or join an audio bridge only by phone, the meeting never ends. However, after reaching two concurrent meetings, you are not able to start a new meeting.

The CWMS large deployment is limited to 2,000 concurrent participants. There is no way to increase this limit by using the same website. A new website name and additional resources are required in order to expand; this is not easy to support.

I would give the technical support a 8/10 rating.

They started using MeetingPlace and followed the path to upgrade to WebEx on-premises as Cisco acquired MeetingPlace.

The setup was quite straightforward.

It all depends on what your needs are. Employ this solution for only the US audio conference when you already have Cisco Workspace Licensing, then it makes sense. I don’t know what TCO would be if you need this for the international audio conference and if you don’t have the Cisco IP telephone or if you are using the Cisco user licensing.

We did not evaluate other options.

Take into consideration your user needs, what user experience you want to deliver, and of course how this solution will play with your existing unified or non-communications ecosystem.

We use the solution to hold conferences with customers.

The important feature is breakout sessions. We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting.

The solution could make it easier to share the files with the customer.

I rate the solution’s scalability a ten out of ten.

Technical support is good.

Positive

I have used Microsoft Team before. I prefer Microsoft settings because we can create and use Microsoft online. It's easier to share the files with the customer. 

The initial setup is easy.

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

Overall, I rate the solution a ten out of ten.