Webex Reviews

Webex helps us collaborate better. We can work with customers and our team in real-time, share screens, and use a whiteboard. It's been really helpful.

I have been using the product for two to three years. 

I rate the product's scalability a nine out of ten.

I rate the tool's scalability a nine out of ten. Our organization uses Webex, and its users include project managers, development team leads, and consultants like myself. 

I haven't contacted the technical support yet. 

We used GoTo Meeting before Webex. I do have confidence in Cisco technology since we've used Cisco switches and support in the past, so Webex, being from Cisco, seems promising.

I would rate my experience with the initial setup as a nine out of ten. It was very easy and straightforward, and I've always had a good experience with it. 
Webex is deployed in our organization primarily for consultants and teams. Whenever a customer requires us to discuss certain products or topics, we use the tool to facilitate those discussions and bring everyone together for meetings.

The deployment is quick. We download it from the web, install it, and start using it. There's no extensive company-wide deployment of the tool in our organization. It's primarily used by consultants engaging with customers who prefer Webex for meetings. I've never initiated a Webex meeting myself. Typically, it takes less than five minutes from downloading to join a meeting.

I've been using Webex to meet customer requirements. I tend to use Zoom for team-related activities. However, if the customer prefers Webex, Zoom, or Teams, we adapt accordingly. 

I'm using a hybrid setup, including on-premises and hybrid cloud environments. Our approach is driven by customer requirements because we prioritize serving our customers. We support platforms like Azure, AWS, and private or hybrid cloud, including on-premises deployments.

I rate the product a nine out of ten. 

We use Webex to conduct online meetings with our customers.

The product's most valuable feature is its ability to integrate with multiple products.

Webex's translation feature could work more accurately.

We have been using Webex for five years.

I rate the platform's stability a seven out of ten.

We have enterprise companies as our customers for Webex. I rate the scalability an eight out of ten.

I rate the initial setup process a seven out of ten. It takes a few days to complete.

I rate the platform's pricing a six out of ten.

I rate Webex an eight out of ten.

One of the best things about Webex which I liked was that it was simple and to the point. It separated its video conferencing capabilities from other extra capabilities, so you had two different products for the virtual meetings and for collaboration. This separation, these different products, made it easy to do what you wanted to do, and to get to the point of what you wanted to do.

The only reason why we could not stay with Webex was because they didn't have a data center in the African region. There were latency issues as well, so we couldn't continue using the tool. These are its areas for improvement. Other than these issues, there's no other area for improvement, because Webex is good the way it is.

Having a data center in the African region will help improve the latency issues, without incurring additional costs. There is a way that you can improve the latency issues, but you have to buy hardware from Cisco to put into your data center. Not a lot of companies would like to do that.

I've used Webex a year ago, for six months.

We found the stability of this solution satisfying.

We were satisfied with the scalability of Webex.

My rating for Cisco tech support is ten out of ten. Bruno, who handled our issues, was top-notch. Anything we needed, Bruno was on top of it. He was top-notch, so 100%, it's a ten out of ten.

The initial setup and deployment of Webex was easy and straightforward. It was on point, and there were no issues.

I evaluated Microsoft Teams.

We used an open-source license for Webex.

We had 2,500 users of Webex. The meetings we had using it had a maximum of 2,500 users.

I'm rating Webex a ten out of ten, functionality-wise.

Webex is a reliable solution and has good video quality.

The solution’s pricing could be improved.

I have been using Webex for four years.

I rate the solution’s stability an eight out of ten.

Around five users are using Webex in our organization.

I rate the solution a seven out of ten for scalability.

We use Microsoft Teams and Google Meet simultaneously.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

We implemented the solution in our organization through a reseller. The solution’s deployment took a few hours.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten.

We are satisfied with the way Webex handles large-scale virtual events. We do not use Webex too often. We use it once a week or once every two weeks. We did not face any problems with Webex's video quality. The solution's security and privacy features met our organization's requirements. Webex is deployed on the cloud in our organization.

I would recommend Webex to other users because it is a reliable solution.

Overall, I rate the solution an eight out of ten.

We use Webex for virtual meetings. 

Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses.

I've been using Webex for 14 years. 

Webex is very global. Cisco developed it, and the guy who founded Zoom was part of Webex before Cisco acquired it. 

Webex support is absolutely great.

The requirements are the same as Zoom. It's all about the same. We take the customer's order and get a provisioning form. They just have to enter whatever URL they want. It's something like abcd.webex.com. They will be the admin, and we will take the email they give us. We will put that in, and once I have provisioned it, he gets a mail saying it is done and we call them to say it's ready.

He gets the email and clicks on that link to set up his password. Once he has set up his password, he can start administering and doing whatever he wants. For example, he can add the rest of the users. 

Earlier, Webex was relatively expensive. However, now that there is more competition in the market, they have lowered the price and added more features to match Zoom.

Cisco comes up with new updates and features every month. More features, and now they have acquired some companies and put together some features that others don't have. They acquired Slido and integrated some of its features.

I rate Webex 10 out of 10. Webex is good. I deployed it at a bank just five ago, and I'm expecting another order for Webex tomorrow. Webex has huge customers because they were already there in the enterprise space. 

Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space. Cisco is the enterprise space. We got an order for 50 licenses for city governments in India yesterday.

I use the solution in my company to call our clients and manage areas such as business collaborations and webinars.

The most valuable features of the solution revolve around stability and performance. The average networking speed offered by the product is good.

Some concerns are raised by the company's team when it comes to the screen portion of the tool. There is a need to hire engineers to deal with the aforementioned issue.

I have experience with Webex.

Stability-wise, I rate the solution an eight out of ten.

The team of administrators in my company deals with the company's support team.

One person can handle the product's initial setup phase. The initial setup phase doesn't require much time.

Mostly, I use Webex Client. I downloaded the solution from Webex's site. In general, I use Webex Enterprise Edition.

There is a need to pay the licensing charges to use Webex Enterprise Edition.

The product has simplified the remote work in our company, especially when we have to have client meetings and there is a need to add our internal team members who are working remotely.

The video quality, screen, and interface offered by the product are good.

From my side, I would recommend the product to others.

The product's security features seem good, but I don't know much about them.

The conference quality offered by the tool is good.

I rate the overall tool a nine out of ten.

Cisco WebEx solution is used for voice and web conferencing across five domestic manufacturing facilities. The service enables our locations to utilize not only voice conferencing but also web which allows sharing of content.

It allows for collaboration between like teams located in different manufacturing facilities as well as corporate offices, including training.

The call me feature is one of the features our employees seem to love, they hate having to locate a phone number to call in to it. They say it is cumbersome.

In collaborating we sometimes find it difficult to let others "control" your meeting while they speak, users say it is cumbersome to "pass the puck".

We have had some audio quality issues, and troubleshooting can be difficult because of the details you need to provide to Cisco/WebEx, and that the call needs to have taken place very recently. We have users that sometimes don't even report the issue for a day or two.

We have had no issues with any limitations WebEx may have.

We have had some audio quality issues, and troubleshooting can be difficult because of the details you need to provide to Cisco/WebEx and that the call needs to have taken place very recently. We have users that sometimes don't even report the issue for a day or two.

InterCall: not as much collaboration ability.

Straightforward. Rolled out to users without issue.

Both, we had vendor assistance, but communication came from in-house to end users.

Unknown.

Yes, I don't remember.

Be aware of the different costs associated with voice and data (even if you don't use it you may still be charged).

The platform helped us a lot during COVID-19 to schedule meetings remotely.

We can access and conduct meetings remotely from anywhere using Webex. It saves a lot of challenges dealing with documents while preparing for meetings or interview sessions.

The product's price could be better. 

We have been using Webex for seven years.

I use Skype, Microsoft Teams, and Zoom as well. Some functions like screen sharing are challenging to use in Microsoft Teams. For Skype, it is more complicated to establish a powerful network.

We have to connect to the network and download the software using the browser for installation.

I implemented the product myself.

We purchase the product's yearly license. It is expensive.

I rate Webex an eight out of ten.