Webex Reviews

We use Webex to conduct online meetings with our customers.

The product's most valuable feature is its ability to integrate with multiple products.

Webex's translation feature could work more accurately.

We have been using Webex for five years.

I rate the platform's stability a seven out of ten.

We have enterprise companies as our customers for Webex. I rate the scalability an eight out of ten.

I rate the initial setup process a seven out of ten. It takes a few days to complete.

I rate the platform's pricing a six out of ten.

I rate Webex an eight out of ten.

One of the best things about Webex which I liked was that it was simple and to the point. It separated its video conferencing capabilities from other extra capabilities, so you had two different products for the virtual meetings and for collaboration. This separation, these different products, made it easy to do what you wanted to do, and to get to the point of what you wanted to do.

The only reason why we could not stay with Webex was because they didn't have a data center in the African region. There were latency issues as well, so we couldn't continue using the tool. These are its areas for improvement. Other than these issues, there's no other area for improvement, because Webex is good the way it is.

Having a data center in the African region will help improve the latency issues, without incurring additional costs. There is a way that you can improve the latency issues, but you have to buy hardware from Cisco to put into your data center. Not a lot of companies would like to do that.

I've used Webex a year ago, for six months.

We found the stability of this solution satisfying.

We were satisfied with the scalability of Webex.

My rating for Cisco tech support is ten out of ten. Bruno, who handled our issues, was top-notch. Anything we needed, Bruno was on top of it. He was top-notch, so 100%, it's a ten out of ten.

The initial setup and deployment of Webex was easy and straightforward. It was on point, and there were no issues.

I evaluated Microsoft Teams.

We used an open-source license for Webex.

We had 2,500 users of Webex. The meetings we had using it had a maximum of 2,500 users.

I'm rating Webex a ten out of ten, functionality-wise.

Webex is a reliable solution and has good video quality.

The solution’s pricing could be improved.

I have been using Webex for four years.

I rate the solution’s stability an eight out of ten.

Around five users are using Webex in our organization.

I rate the solution a seven out of ten for scalability.

We use Microsoft Teams and Google Meet simultaneously.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

We implemented the solution in our organization through a reseller. The solution’s deployment took a few hours.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten.

We are satisfied with the way Webex handles large-scale virtual events. We do not use Webex too often. We use it once a week or once every two weeks. We did not face any problems with Webex's video quality. The solution's security and privacy features met our organization's requirements. Webex is deployed on the cloud in our organization.

I would recommend Webex to other users because it is a reliable solution.

Overall, I rate the solution an eight out of ten.

We use Webex for virtual meetings. 

Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses.

I've been using Webex for 14 years. 

Webex is very global. Cisco developed it, and the guy who founded Zoom was part of Webex before Cisco acquired it. 

Webex support is absolutely great.

The requirements are the same as Zoom. It's all about the same. We take the customer's order and get a provisioning form. They just have to enter whatever URL they want. It's something like abcd.webex.com. They will be the admin, and we will take the email they give us. We will put that in, and once I have provisioned it, he gets a mail saying it is done and we call them to say it's ready.

He gets the email and clicks on that link to set up his password. Once he has set up his password, he can start administering and doing whatever he wants. For example, he can add the rest of the users. 

Earlier, Webex was relatively expensive. However, now that there is more competition in the market, they have lowered the price and added more features to match Zoom.

Cisco comes up with new updates and features every month. More features, and now they have acquired some companies and put together some features that others don't have. They acquired Slido and integrated some of its features.

I rate Webex 10 out of 10. Webex is good. I deployed it at a bank just five ago, and I'm expecting another order for Webex tomorrow. Webex has huge customers because they were already there in the enterprise space. 

Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space. Cisco is the enterprise space. We got an order for 50 licenses for city governments in India yesterday.

I use the solution in my company to call our clients and manage areas such as business collaborations and webinars.

The most valuable features of the solution revolve around stability and performance. The average networking speed offered by the product is good.

Some concerns are raised by the company's team when it comes to the screen portion of the tool. There is a need to hire engineers to deal with the aforementioned issue.

I have experience with Webex.

Stability-wise, I rate the solution an eight out of ten.

The team of administrators in my company deals with the company's support team.

One person can handle the product's initial setup phase. The initial setup phase doesn't require much time.

Mostly, I use Webex Client. I downloaded the solution from Webex's site. In general, I use Webex Enterprise Edition.

There is a need to pay the licensing charges to use Webex Enterprise Edition.

The product has simplified the remote work in our company, especially when we have to have client meetings and there is a need to add our internal team members who are working remotely.

The video quality, screen, and interface offered by the product are good.

From my side, I would recommend the product to others.

The product's security features seem good, but I don't know much about them.

The conference quality offered by the tool is good.

I rate the overall tool a nine out of ten.

We only use the solution for virtual meetings. 

The stability, as well as the performance of the solution, are very good.

What we have seen from, for example, Google Meet, is that there is some kind of disruption or some issues which we have been facing. However, with WebEx, we have not faced any kind of issue. 

The product is quite secure. Other products, such as Zoom, have had security issues raised in the media. With WebEx, we are assured our internal meetings are protected. 

The interface could be a bit more user-friendly.

We first had it installed with the pandemic started. We've been using it since around 2020. 

The product is quite stable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

We have our own internal support. We have one manager and four or five engineers who basically handle all issues. I don't directly deal with the troubleshooting and cannot speak to the process. 

I'm also familiar with Zoom and Google Meet. We use these as well as WebEx. In fact, before we started using WebEx, we used Google Meet specifically.

Prior to that, we had more physical, in-person meetings, however, the pandemic has changed how we do meetings now, and we do much more virtual meetings.

WebEx is more secure than, for example, Zoom.

As a cloud-based solution, the initial implementation is quite simple and straightforward. It's not complete or difficult at all. There is no physical installation required.

We're using the latest version of the solution. I cannot speak to the exact version number.

I'd rate the solution at an eight out of ten. We've been pretty happy with its capabilities overall. 

I would definitely recommend the solution to other users and organizations. 

Cisco WebEx solution is used for voice and web conferencing across five domestic manufacturing facilities. The service enables our locations to utilize not only voice conferencing but also web which allows sharing of content.

It allows for collaboration between like teams located in different manufacturing facilities as well as corporate offices, including training.

The call me feature is one of the features our employees seem to love, they hate having to locate a phone number to call in to it. They say it is cumbersome.

In collaborating we sometimes find it difficult to let others "control" your meeting while they speak, users say it is cumbersome to "pass the puck".

We have had some audio quality issues, and troubleshooting can be difficult because of the details you need to provide to Cisco/WebEx, and that the call needs to have taken place very recently. We have users that sometimes don't even report the issue for a day or two.

We have had no issues with any limitations WebEx may have.

We have had some audio quality issues, and troubleshooting can be difficult because of the details you need to provide to Cisco/WebEx and that the call needs to have taken place very recently. We have users that sometimes don't even report the issue for a day or two.

InterCall: not as much collaboration ability.

Straightforward. Rolled out to users without issue.

Both, we had vendor assistance, but communication came from in-house to end users.

Unknown.

Yes, I don't remember.

Be aware of the different costs associated with voice and data (even if you don't use it you may still be charged).

We use Cisco Webex for meetings. And we have different packages for that. It can also be integrated with Teams.

We recently switched over to Webex, and the changes allow us to make conference calls up to 100 members at the same time, depending on the package we go with. It can be done from a desk phone. There is screen sharing, group chat, and all of that included in Webex.

The solution is very valuable for conference calls because I see a lot of businesses are switching from work-from-home. When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with. The file-sharing is helpful too, so you aren't emailing all the time. The solution takes care of most of your communication needs.

The solution is stable. We've used Webex for training before, and we have never had problems. I personally have never had problems using Webex being on those calls, because the best part is that you definitely don't need to have access to internet to attend those calls. Sometimes, if you're on the go, you could simply just dial in and be a part of the meeting as well.

The solution is very scalable. You can have at least 100 people on a conference call.

From what I've heard and from the training we've had, the solution does seem to be very user-friendly. One does not have to be a very high-end IT person to be able to fix these things.

Our company does provide installation, and once the tech is on site, they can help you with most issues while they're there.

I would rate the solution a nine out of ten. It's definitely something that is future-proofing your needs. I'm not sure how long we'll have this COVID, but this does seem to be a solution that not only handles the present demands, but also something that we would need in the future as well. With so many people working remotely, this definitely makes sense, for most businesses at least.