I use Webex for having meetings in the cloud. For example, sometimes I use it for technical reviews with my team, and sometimes, I used it for education.
IT Technical III - IT Security at a energy/utilities company with 1,001-5,000 employees
Easy to install and use, and the remote control features are helpful
Pros and Cons
- "Webex is easy to use, even for people who are just learning it."
- "This solution would be much better if we could install an endpoint and have centralized management."
What is our primary use case?
What is most valuable?
The most valuable feature is the remote control. I can share my screen, or control other PCs, which are very good features. I can do all of this from home without having to travel.
Webex is easy to use, even for people who are just learning it. They can join meetings or share content with the click of a link.
What needs improvement?
This solution would be much better if we could install an endpoint and have centralized management. This would allow me to subscribe, push an endpoint to the client, and then control these points.
I would like to see the inclusion of security agents, for example from McAfee or Symantec, which can scan the communication for threats. This would help avoid problems if a user has malware on their machine. Webex would also be able to scan for malicious files.
For how long have I used the solution?
I have been using Webex for three years.
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What do I think about the stability of the solution?
The stability is very good and Cisco is doing a great job with it. We use it on a regular basis.
What do I think about the scalability of the solution?
This is a scalable product. In the past three years, I have not faced any issues related to scalability.
How are customer service and support?
I have been in touch with Cisco support and they are very good. For enterprise-level organizations, I find them very good.
Which solution did I use previously and why did I switch?
I have also used GoToMeeting and Zoom. I found that Webex is easier to use than these other products.
How was the initial setup?
This cloud-based solution is very easy to install, with only a single click.
What other advice do I have?
My advice is simply that if this product fits the requirements then people should just start using it. It is very easy to use and can't be complicated, even for non-professional users.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

System Engineer at a tech vendor with 10,001+ employees
The solution is heavy and takes too much time to open, though it is useful for communication
Pros and Cons
- "The solution is useful for communication."
- "The solution is heavy and slow."
What is our primary use case?
We use the solution for voice calls, desktop sharing, and sharing drawings or texts for presentations.
What is most valuable?
The solution is useful for communication. It provides the basic features available in other products.
What needs improvement?
The solution is heavy and slow. It takes too much time to open. It is a bit old. I do not feel comfortable using it.
For how long have I used the solution?
I have been using the solution for six years, but not frequently.
What do I think about the stability of the solution?
I rate the stability a five out of ten.
How was the initial setup?
The initial setup was easy.
Which other solutions did I evaluate?
Microsoft Teams and Zoom are better than Webex. Webex is pretty slow compared to Microsoft Teams and Zoom. Microsoft Teams is also a bit heavy and slow. I like Zoom. I feel more comfortable using Teams and Zoom. I have been using them for a long time.
What other advice do I have?
We use the solution rarely. I use Webex only when our partners ask us to join meetings through Webex. I might not be comfortable using Webex because I do not use it frequently. Our organization takes care of our security needs. Overall, I rate the product a four out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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March 2025

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Founder & CEO at 7Array Solutions private limited
Has good stability and an easy initial setup process
Pros and Cons
- "It is a scalable solution."
- "They should integrate the solution with multiple hardware vendors."
What is our primary use case?
We use the solution for multiple purposes, including collaborative meetings and online education through web events, seminars, practical sessions, and lab sessions.
What is most valuable?
The solution provides a secure environment for meetings. Along with this, its feature for conducting exams works the best. In addition, it helps the instructor to monitor student engagement during online educational sessions.
What needs improvement?
They should integrate the solution with multiple hardware vendors.
For how long have I used the solution?
I have been using the solution for more than ten years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability ten out of ten.
How are customer service and support?
Technical support is optional for the solution as it is never out of connectivity or has latency issues.
Which solution did I use previously and why did I switch?
I have used Zoom and Microsoft Teams before. In comparison, Webex provides additional features and a standard license policy.
How was the initial setup?
The solution's initial setup process is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution is low-cost for a hybrid model.
What other advice do I have?
It is a unique solution. I rate it ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
A powerful, stable, and perfect solution for virtual meetings
Pros and Cons
- "It is very powerful and stable."
- "When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased."
What is our primary use case?
I use it for virtual meetings.
How has it helped my organization?
It is useful for me for having meetings with others and working well remotely.
What is most valuable?
It is very powerful and stable.
What needs improvement?
When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased.
For how long have I used the solution?
I have been using this solution for about three years.
What do I think about the stability of the solution?
Its stability is good.
What do I think about the scalability of the solution?
It is 99% scalable. All employees in our company are using this solution.
How are customer service and support?
I don't have any experience with their support.
How was the initial setup?
It is easy.
What about the implementation team?
I can set it up myself.
What other advice do I have?
I would rate it a nine out of 10. It is perfect for communicating.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Build Leader at a manufacturing company with 10,001+ employees
The initial setup was quick and easy for a program that can be used anywhere on any device
What is most valuable?
Using it anywhere on any devices.
How has it helped my organization?
Having the quickest meetings ever.
What needs improvement?
Overall collaborations.
For how long have I used the solution?
I have used it for one year.
What was my experience with deployment of the solution?
No issues.
What do I think about the stability of the solution?
No issues.
What do I think about the scalability of the solution?
No issues.
How are customer service and technical support?
Customer Service:
A 10 out of 10.
Technical Support:A 10 out of 10.
Which solution did I use previously and why did I switch?
Jabber. It was less flexible, which is why we switched.
How was the initial setup?
The initial setup was easy and quick.
What about the implementation team?
It was implemented through a vendor team. I would give them a 10 out of 10.
What was our ROI?
Not applicable.
What's my experience with pricing, setup cost, and licensing?
Not applicable.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at Webinar Success
WebEx Reporting Insanity
I just finished one month of repeated emails, phone calls, and online test sessions with Cisco WebEx tech support. We found the answer to the problem I originally reported to them and in an attempt to save others the same frustration I thought I would write it up in this post.
The symptom I observed was that the In-Event Activity Report for one of my WebEx Event Center webinars contained columns showing results for some of the polls we had run, but others were missing.
It turns out that this was because WEBEX ONLY CAPTURES IN-EVENT ACTIVITY INFORMATION WHILE THE RECORDER IS RUNNING.
My first two polls were just audience demographics, asked while giving the live audience their instructions about using the conferencing software. I don't record that, because viewers of the archive have no reason to care and they can't participate. I start the recording after giving instructions and before introducing the content. Turns out this is a very bad idea if you want a report.
If you look hard enough, you can find a WebEx Knowledge Base Article (WBX45170) that tells you "In-Event Activity Reports are only available for events recorded on the server (Network-Based Recording)." But it never mentions the fact that information is only captured while the recorder is on.
I can't think of any way to describe this other than product design insanity. Reports are vital records of what happened during a web session. They should be… must be… divorced from any decisions I make about whether I want to make an archive recording, what portions of the event I elect to record, and whether I store the recording on disk or the network server.
The In-Event Activity Report is very important in WebEx, because it offers the only combined, integrated record of attendee interactions. The only other way to see their chat messages, Q&A questions, or poll responses is to manually save multiple distinct files before you close your meeting session. And all three of those interaction reports are in significantly different formats. Hell, they don't even go to the same default directory on your hard drive.
I expect more from the market share leader in the world of web events. WebEx has a massive customer base, a long product history, and plenty of real world usage experience. We should not have to put up with substandard reporting of our critical event data.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder and Chief Executive Officer at Naledzi Technologies
Easy-to-use tool with flexible team collaboration features
Pros and Cons
- "Webex has enhanced the remote team collaboration process regarding time management and cost savings."
- "There could be a feature available to record the meetings."
What is our primary use case?
We use the product for attending training webinars, meetings, and team collaboration.
What is most valuable?
The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.
What needs improvement?
There could be a feature available to record the meetings.
For how long have I used the solution?
I have been using Webex for half a year. At present, I use the latest version.
What do I think about the stability of the solution?
I rate the platform's stability a ten out of ten.
What do I think about the scalability of the solution?
The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.
How was the initial setup?
Compared to Teams, I rate Webex's initial setup process a ten.
What other advice do I have?
Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.
It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.
I rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
Support available, scales well, but chat functionality could improve
Pros and Cons
- "The most noteworthy aspect of Webex is its quality, which I found satisfactory without any notable issues."
- "In terms of features, it would be beneficial for Webex to focus on improving its chat functionality to make it more user-friendly. Additionally, enhancing communication operations to create a friendlier user experience would be advantageous. Other individuals who have tried using it faced challenges when attempting to share content with third parties during conversations or meetings."
What is our primary use case?
We use Webex for conferencing.
What is most valuable?
The most noteworthy aspect of Webex is its quality, which I found satisfactory without any notable issues.
What needs improvement?
In terms of features, it would be beneficial for Webex to focus on improving its chat functionality to make it more user-friendly. Additionally, enhancing communication operations to create a friendlier user experience would be advantageous. Other individuals who have tried using it faced challenges when attempting to share content with third parties during conversations or meetings.
For how long have I used the solution?
I have been using Webex for approximately five years.
What do I think about the stability of the solution?
We encountered connectivity issues that could have stemmed from our network, the internet service provider (ISP), or other factors. It seemed to be an isolated incident, and I didn't have the opportunity to connect with tech support to diagnose the exact problem. It could have been related to an update or an issue with Webex itself. However, the problem was eventually resolved. While it was a significant concern for someone else, I had not personally received any complaints about it prior to that occurrence.
What do I think about the scalability of the solution?
We have three people in my group that have used Webex.
How are customer service and support?
Although there is internal technical support available, I didn't escalate the issue as it was resolved almost immediately. The presence of an active internal technical support team played a key role in swiftly fixing the problem.
Which solution did I use previously and why did I switch?
I have a preference for alternative tools. Regarding conferences, Webex is acceptable. I want to be honest with you about this. Connecting on Webex is actually easy. I would consider it to be on par with Zoom in terms of overall quality. However, I'm aware that some external users from the company's perspective have encountered certain issues that have hindered their conversations. Honestly, they weren't particularly enthusiastic about this solution. When I need to communicate with these external customers through Webex, they tend to choose another tool. This doesn't inspire much confidence in me, but I understand it's a personal matter. Perhaps the design could be improved, but that's also just my personal opinion. Apart from that, I believe Webex has all the necessary features. As a regular Zoom user, I simply prefer to stick with Zoom based on my own experiences and preferences. Additionally, I find it more useful to use Zoom for both personal and team purposes.
For my ideal solution, I would suggest taking the best features from various tools. For instance, I would incorporate Slack's messaging capabilities and Zoom's audio-video functionality. That combination would be perfect for me. If it were possible to also include elements from other platforms like Telegram and Webex, it would further enhance the overall solution.
What other advice do I have?
The solution requires maintenance.
I rate Webex a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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