Webex Reviews

WebEx Integration to Outlook helps our users to schedule audio conference meetings with a push of a button. It is easy to use. This product enables scheduling of the audio bridge with random conference codes.

I don’t have an example to share. This is basically a cost avoidance solution at this time. In the future it may change the way the organization functions which we support, as soon as they drive more adoption of video and web collaboration available with CWMS.

CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet. There is no video integration with other Cisco endpoints such as DX80, DX650, or the new Cisco IP Phones 8845 or 8865 video phones. These are the areas where it could improve.

I have used this solution for more than 18 months.

There is an issue with MR2 that was fixed with a special hot fix or MR3. If you host or join an audio bridge only by phone, the meeting never ends. However, after reaching two concurrent meetings, you are not able to start a new meeting.

The CWMS large deployment is limited to 2,000 concurrent participants. There is no way to increase this limit by using the same website. A new website name and additional resources are required in order to expand; this is not easy to support.

I would give the technical support a 8/10 rating.

They started using MeetingPlace and followed the path to upgrade to WebEx on-premises as Cisco acquired MeetingPlace.

The setup was quite straightforward.

It all depends on what your needs are. Employ this solution for only the US audio conference when you already have Cisco Workspace Licensing, then it makes sense. I don’t know what TCO would be if you need this for the international audio conference and if you don’t have the Cisco IP telephone or if you are using the Cisco user licensing.

We did not evaluate other options.

Take into consideration your user needs, what user experience you want to deliver, and of course how this solution will play with your existing unified or non-communications ecosystem.

I use Webex for virtual meetings.

Webex could improve the performance.

I have been using Webex for approximately one year.

Webex could be more stable.

We have approximately 1,000 users using this solution in my organization.

We have not contacted technical support.

I have used Skype for Business previously.

The implmentation of Webex is simple. It does not a lot of time.

We no longer use Webex because we found Microsoft Teams to be more stable.

I rate Webex a six out of ten.

I use it for virtual meetings.

It is useful for me for having meetings with others and working well remotely.

It is very powerful and stable.

When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased.

I have been using this solution for about three years.

Its stability is good.

It is 99% scalable. All employees in our company are using this solution.

I don't have any experience with their support.

It is easy.

I can set it up myself.

I would rate it a nine out of 10. It is perfect for communicating.

I am using the solution for virtual meetings and for file sharing.

Integrates well with other Cisco solutions.

The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application.

I have been using Webex for approximately 

I have not needed to use support because when there is an issue they fix it fast and sometimes you do not notice there was a problem.

I have used Microsoft Teams and Skype for business. We used them for instant messaging and for sharing documents.

Microsoft Teams is well integrated with other solutions, such as SharePoint. There is everything you need, such as email.

There is an annual license required for this solution.

Webex is a good product. I think it's nice when you have other Cisco products onboarded. It gives you the full configurations that you want. If you are using a Cisco telephone system and you using WebEx, it's the same thing. You can jump in from one end to the other. It is useful.

I rate Webex an eight out of ten.

We primarily use the solution for virtual meetings. My company is using the Cisco WebEx for most of their meetings.

It's very easy to access. 

It's straightforward to use and navigate around. 

We can do the global meeting with this solution.

Once you have an account, you can always set up meetings with people via Outlook. It's very simple. If you need to, you can just simply share the link with the people.

Users can connect from anywhere. If they have internet access or they have a phone, they can join a meeting.

Sometimes we've had issues with the connection.

We've been using the solution since that pandemic started. We've used it for a few years now.

The stability is pretty good. We had a multi-meeting, multi-location connected meeting, and it worked pretty well. We needed help from our IT team to set it up, however, once it has started, it worked well. It didn't crash or freeze. There weren't glitches.

The solution can scale well and we haven't faced any limitations. We've had a global meeting without issue, for example. 

Our entire organization uses the solution. There are thousands of employees.

We normally deal with our own IT team and not outside technical support. Therefore, I cannot speak to how helpful or responsive they are.

The initial setup is very straightforward. It's not overly complex or difficult. 

I can't speak to the cost. I don't handle the billing aspects of the solution.

I'd rate the solution at a seven out of ten. It offers a good connection and is easy to use, however, sometimes we see there's a connectivity issue.

I only use WebEx to communicate with one of the managing directors, because that is his default meeting platform.

Webex has one-click calling, which makes things easier. You click, and it automatically dials in to the meetings without pressing additional buttons. It's easy for people who aren't on WebEx. That was helpful.

We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful.

We saw lag issues more often when we had multiple people connecting.

We never contacted Cisco support about the lag issues because we didn't have time for a follow-up. 

Setup is marginally convenient, and that made a difference for the organization.

The price of Webex was reasonable. 

I rate Webex seven out of 10. Regardless of whatever email integration you have, one-click calling is the easiest. Getting two things together isn't so hard from a business user's perspective. But when you're doing multiple things, that one extra thing becomes an annoyance you don't want to deal with, and you're hoping that an IT team set it up for you already.

I use Webex for having meetings in the cloud. For example, sometimes I use it for technical reviews with my team, and sometimes, I used it for education.

The most valuable feature is the remote control. I can share my screen, or control other PCs, which are very good features. I can do all of this from home without having to travel.

Webex is easy to use, even for people who are just learning it. They can join meetings or share content with the click of a link.

This solution would be much better if we could install an endpoint and have centralized management. This would allow me to subscribe, push an endpoint to the client, and then control these points.

I would like to see the inclusion of security agents, for example from McAfee or Symantec, which can scan the communication for threats. This would help avoid problems if a user has malware on their machine. Webex would also be able to scan for malicious files.

I have been using Webex for three years.

The stability is very good and Cisco is doing a great job with it. We use it on a regular basis.

This is a scalable product. In the past three years, I have not faced any issues related to scalability.

I have been in touch with Cisco support and they are very good. For enterprise-level organizations, I find them very good.

I have also used GoToMeeting and Zoom. I found that Webex is easier to use than these other products.

This cloud-based solution is very easy to install, with only a single click.

My advice is simply that if this product fits the requirements then people should just start using it. It is very easy to use and can't be complicated, even for non-professional users. 

I would rate this solution an eight out of ten.

We primarily use the solution for virtual meetings. 

You can use the solution for free.

It's a great solution if you need to connect for a virtual meeting. 

The product is very easy to use. It's user-friendly. The overall simplicity of the solution is great.

Its audio is pretty good.

The solution scales well.

In terms of stability, the solution is reliable. 

The initial setup is very straightforward and the deployment is fast.

The video requirement is kind of high. It requires a more stable network. There should be something done to compress the video - to compress the video size, not the quality while still maintaining good quality. Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively.

The solution is very stable. It's reliable. the performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

The solution can scale well. If a company needs to expand it, it can do so.

We have about 30 people that use the solution. 

We do plans to increase the usage in the future. As we increase the number of staff, we will increase the number of licenses we buy.

We haven't had any issues with technical support. We are satisfied with them overall. 

We use Zoom and Microsoft Teams alongside Cisco Webex.

Mostly, we use Microsoft Teams, which we actually pay a licensing fee for. We tend to use WebEx if a meeting was set up under it and in those cases, we can use it for free. 

We have found the initial setup to be very simple, very straightforward. The deployment is quick and only takes about 15 minutes or so. It's an easy process. It's not difficult. 

You only need one person to handle deployment or maintenance tasks. 

I'm able to handle the setup myself. I did not need any outside help from any integrators or consultants. 

We didn't pay for this license. We just use it to connect to specific meetings. It's just a free version that we leverage.

It's a good product I'd rate it to others. 

I would rate the solution at an eight out of ten.