I am using the solution for virtual meetings and for file sharing.
Infrastructure Sup at Capital Development Services
Quick updates and integrates well
Pros and Cons
- "Integrates well with other Cisco solutions."
- "The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application."
What is our primary use case?
What is most valuable?
Integrates well with other Cisco solutions.
What needs improvement?
The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application.
For how long have I used the solution?
I have been using Webex for approximately
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How are customer service and support?
I have not needed to use support because when there is an issue they fix it fast and sometimes you do not notice there was a problem.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams and Skype for business. We used them for instant messaging and for sharing documents.
Microsoft Teams is well integrated with other solutions, such as SharePoint. There is everything you need, such as email.
What's my experience with pricing, setup cost, and licensing?
There is an annual license required for this solution.
What other advice do I have?
Webex is a good product. I think it's nice when you have other Cisco products onboarded. It gives you the full configurations that you want. If you are using a Cisco telephone system and you using WebEx, it's the same thing. You can jump in from one end to the other. It is useful.
I rate Webex an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MBFA at a comms service provider with 10,001+ employees
Handles present demands while future-proofing your needs
Pros and Cons
- "The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home."
- "When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
What is our primary use case?
We use Cisco Webex for meetings. And we have different packages for that. It can also be integrated with Teams.
How has it helped my organization?
We recently switched over to Webex, and the changes allow us to make conference calls up to 100 members at the same time, depending on the package we go with. It can be done from a desk phone. There is screen sharing, group chat, and all of that included in Webex.
What is most valuable?
The solution is very valuable for conference calls because I see a lot of businesses are switching from work-from-home. When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with. The file-sharing is helpful too, so you aren't emailing all the time. The solution takes care of most of your communication needs.
What do I think about the stability of the solution?
The solution is stable. We've used Webex for training before, and we have never had problems. I personally have never had problems using Webex being on those calls, because the best part is that you definitely don't need to have access to internet to attend those calls. Sometimes, if you're on the go, you could simply just dial in and be a part of the meeting as well.
What do I think about the scalability of the solution?
The solution is very scalable. You can have at least 100 people on a conference call.
How was the initial setup?
From what I've heard and from the training we've had, the solution does seem to be very user-friendly. One does not have to be a very high-end IT person to be able to fix these things.
What about the implementation team?
Our company does provide installation, and once the tech is on site, they can help you with most issues while they're there.
What other advice do I have?
I would rate the solution a nine out of ten. It's definitely something that is future-proofing your needs. I'm not sure how long we'll have this COVID, but this does seem to be a solution that not only handles the present demands, but also something that we would need in the future as well. With so many people working remotely, this definitely makes sense, for most businesses at least.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Presales Manager at a tech services company with 1,001-5,000 employees
Scalable, frequent updates, but helpful support
Pros and Cons
- "Webex has frequent updates and it is very good."
- "Webex could improve by adding captions for the translation."
What is most valuable?
Webex has frequent updates and it is very good.
What needs improvement?
Webex could improve by adding captions for the translation.
For how long have I used the solution?
I have been using Webex for approximately five years.
What do I think about the stability of the solution?
Webex is a stable solution.
What do I think about the scalability of the solution?
Webex is scalable, there are rooms that people can join.
We have approximately 2,000 users using this solution in my organization.
How are customer service and support?
The technical support from Webex is good.
How was the initial setup?
The initial setup of Webex is easy.
What about the implementation team?
We have approximately four or five engineers that support this solution.
What other advice do I have?
I rate Webex a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Business Development Manager at Computer Learning centre
User-friendly, great for virtual meetings and offers an easy setup
Pros and Cons
- "In terms of stability, the solution is reliable."
- "Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
What is our primary use case?
We primarily use the solution for virtual meetings.
What is most valuable?
You can use the solution for free.
It's a great solution if you need to connect for a virtual meeting.
The product is very easy to use. It's user-friendly. The overall simplicity of the solution is great.
Its audio is pretty good.
The solution scales well.
In terms of stability, the solution is reliable.
The initial setup is very straightforward and the deployment is fast.
What needs improvement?
The video requirement is kind of high. It requires a more stable network. There should be something done to compress the video - to compress the video size, not the quality while still maintaining good quality. Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively.
What do I think about the stability of the solution?
The solution is very stable. It's reliable. the performance is good. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution can scale well. If a company needs to expand it, it can do so.
We have about 30 people that use the solution.
We do plans to increase the usage in the future. As we increase the number of staff, we will increase the number of licenses we buy.
How are customer service and support?
We haven't had any issues with technical support. We are satisfied with them overall.
Which solution did I use previously and why did I switch?
We use Zoom and Microsoft Teams alongside Cisco Webex.
Mostly, we use Microsoft Teams, which we actually pay a licensing fee for. We tend to use WebEx if a meeting was set up under it and in those cases, we can use it for free.
How was the initial setup?
We have found the initial setup to be very simple, very straightforward. The deployment is quick and only takes about 15 minutes or so. It's an easy process. It's not difficult.
You only need one person to handle deployment or maintenance tasks.
What about the implementation team?
I'm able to handle the setup myself. I did not need any outside help from any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
We didn't pay for this license. We just use it to connect to specific meetings. It's just a free version that we leverage.
What other advice do I have?
It's a good product I'd rate it to others.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Support Officer at a non-profit with 501-1,000 employees
Easy to use virtual meeting platform with a straightforward installation, but needs improvement performance-wise
Pros and Cons
- "Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
- "Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly."
What is our primary use case?
We use Webex for virtual meetings.
We are using Microsoft Teams for the whole organization, e.g. everybody uses Teams, but we have a Webex license because we are running a Cisco Telephony solution.
We decided to integrate Cisco telephony with Webex, particularly for our meetings in the boardroom, so we bought Webex licenses so that if we wanted to connect from our boardroom, we can use Webex.
What is most valuable?
What we like about Webex is that it's easy to use, and it's easy to set meetings and connect to meetings on this solution.
What needs improvement?
This platform has a lot of performance problems and challenges, particularly with the connection. Connecting is as easy as clicking on a link, but if you connect with so many people, Webex doesn't perform well. It doesn't run smoothly. It requires stable internet connection.
For how long have I used the solution?
I've been using Webex since the beginning of the COVID pandemic, so almost two years now.
What do I think about the stability of the solution?
Webex is not as stable, especially when compared to Microsoft Teams. Webex can have a lot of glitches, and does not run as smoothly as Teams.
What do I think about the scalability of the solution?
Webex is a scalable solution.
How was the initial setup?
The installation of Webex was straightforward. It's a web-based solution, so you just have to log in to the Webex site, then you connect. You can do the installation yourself, without the need for a technical team.
What about the implementation team?
I installed the tool myself. There was no need for a technical team.
What's my experience with pricing, setup cost, and licensing?
I'm on a yearly subscription of Webex.
Which other solutions did I evaluate?
We evaluated Microsoft Teams.
What other advice do I have?
Webex is on a cloud deployment model.
We don't have many users of this tool in our company. We have less than 10 users of it, and we don't intend to increase the number of users, because we are using Microsoft Teams more. We only use Webex when we want to integrate with our Cisco telephone solution from the boardroom.
I was able to log a case with a Cisco tech before, and he was responsive, e.g. within 24 hours for my Cisco devices, but not necessarily for Webex.
I'm giving Webex a score of seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at a tech services company with 1,001-5,000 employees
Comfortable, simple to use, and simple to set up
Pros and Cons
- "Its features are easy to navigate and easy to share, and easy to conduct a meeting."
- "I would like to see more integration, with respect to some more unified communication activities."
What is our primary use case?
We primarily use Webex to connect for meeting purposes.
What is most valuable?
Its features are easy to navigate, easy to share, and easy to conduct meetings.
We are comfortable using it.
Webex is easy to use.
What needs improvement?
Integration with other systems, as well as customization, may be beneficial within the context of the specific work set.
I would like to see more integration, with respect to some more unified communication activities.
For how long have I used the solution?
In my professional experience, I have been using Webex for almost eight or nine years.
I currently work with the most recent update.
What do I think about the stability of the solution?
Overall, my impression of the stability is good.
What do I think about the scalability of the solution?
Webex is a scalable product.
In our company, we have more than one hundred users.
Webex is used on a daily basis rather than on a regular basis.
How are customer service and support?
We have not contacted technical support. We have not had any issues.
Which solution did I use previously and why did I switch?
I am working in research and consulting sales. The majority of the products I use are from Microsoft, such as Excel.
We do use Skype, as well as VMware for virtual connections.
The main difference in using Skype is that it's all integrated with all of your Microsoft Teams and Microsoft applications. That's a significant distinction. I believe Webex is also integrated to some extent, but I believe Skype is more easily integrated with Teams.
How was the initial setup?
The initial setup is straightforward. It is not a complex process.
The setup does not take a lot of time and the installation is less.
It doesn't require a lot of maintenance, I believe, that everything is, already accompanying it.
What about the implementation team?
We finished the deployment in-house; everything was done within the company.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing details.
What other advice do I have?
I would recommend this solution to others who are thinking about using it because the navigation and setup are simple.
I would rate Webex an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a consultancy with 1-10 employees
Comparable with other products, good screen share, and good functionality
Pros and Cons
- "Screen share is the most valuable feature."
- "An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription."
What is most valuable?
Screen share is the most valuable feature.
What needs improvement?
An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.
In terms of Screen share, it would be helpful to have more control over what is being presented on the screen. They may have that functionality, but I've never used it. For example, being able to click back to look at previous slides, even though the presenter has gone forward, or having some type of pointer mechanism that helps to call out different areas of the screen when presenting.
They may already have a function for this that I am not aware of, but I would like to see more whiteboarding capabilities. I would think of this in terms of post-it notes or other things where you can facilitate some interactive engagement. There are products like Miro and CloudBoard, as well as a slew of others of a similar nature. I believe Microsoft Teams has something similar built-in. But, given how much time people spend in online meetings, I believe there should be ways to engage or create more engagement with the participants.
For how long have I used the solution?
I have been using Webex for approximately six months.
We use the most current Windows-based version.
What do I think about the stability of the solution?
Overall, it is pretty reliable. Webex is fairly stable.
How are customer service and support?
I have not had to use technical support.
Which solution did I use previously and why did I switch?
I am also using Zoom. I use Zoom more frequently than I have used Webex.
Which other solutions did I evaluate?
I have been doing some research on Robotic Process Automation, Automation Anywhere, and UiPath.
What other advice do I have?
I would suggest going through some type of tutorial. There's functionality under the hood that isn't always obvious, or necessarily easy to find. I have run into this type of problem before, such as how to flip the switch so that when you start a meeting, you're not automatically muted, and so on. You have to understand your configuration settings so that you don't waste time on silly challenges, particularly when you're in the middle of a meeting.
I would rate Webex a nine out of ten. I think it's comparable to other products on the market. I have a preference for Zoom just because I am more familiar with it and its capabilities. But apart from that, I think it's a decent product.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr.Manager at a energy/utilities company with 10,001+ employees
No licensing fees, stable, simple to install, and easy to use
Pros and Cons
- "The GUI is nice and easy to operate."
- "It should be more integrated with third-party vendors."
What is our primary use case?
We use Webex for virtual meetings.
What is most valuable?
The GUI is nice and easy to operate.
What needs improvement?
It should be more integrated with third-party vendors.
For how long have I used the solution?
I have been working with Webex off and on for a couple of years.
We are using the latest version.
What do I think about the stability of the solution?
Webex is a stable product.
How are customer service and support?
I have never needed to contact Webex technical support.
Which solution did I use previously and why did I switch?
We also use Skype when Webex is not required.
We have recently upgraded to Teams.
How was the initial setup?
The initial setup is similar to Zoom. It is straightforward and easy to install.
The installation takes less than 10 minutes.
What's my experience with pricing, setup cost, and licensing?
There are no licensing fees.
What other advice do I have?
I would recommend this solution to others.
I would rate Webex a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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