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reviewer1410516 - PeerSpot reviewer
Pre-Sales Engineer at a tech services company with 201-500 employees
Real User
Easy to use, reliable, and good audio and video quality
Pros and Cons
  • "I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."
  • "The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."

What is our primary use case?

I am using Webex for presentations to our customers.

What is most valuable?

I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use.

What needs improvement?

The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions.

For how long have I used the solution?

I have been using Webex for approximately three years.

Buyer's Guide
Webex
October 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

Webex is stable.

What do I think about the scalability of the solution?

I am not sure of the scalability of the solution because I am only one end user. 

We have approximately 13 people using this solution in my organization.

How are customer service and support?

I have not needed to contact the support.

How was the initial setup?

The installation was simple and it only took a few minutes to complete.

What other advice do I have?

This is a very good solution, very easy to use, and the quality of the image and the audio is high.

I rate Webex a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1311303 - PeerSpot reviewer
Technical Architect at a computer software company with 51-200 employees
Vendor
Easy to deploy, good screen sharing, and it offers dial-in numbers for meeting participants
Pros and Cons
  • "The most valuable option is screen sharing."
  • "I would like to see the addition of new features that will add value to the product."

What is our primary use case?

We have online meetings using Webex, which include sharing our screens and running different kinds of scenarios.

What is most valuable?

The most valuable option is screen sharing.

Webex offers dial-in numbers for participants to join the conference, which makes it easier when we deal with international participants.

This solution is easy to deploy and integrates well.

The recording of sessions works well.

What needs improvement?

I would like to see the addition of new features that will add value to the product. These include things including a faster save or download time for conferences.

For how long have I used the solution?

I have been using Webex for two years.

What do I think about the stability of the solution?

We haven't had any problems with stability.

What do I think about the scalability of the solution?

This is a scalable solution. We have about 400,000 employees who can each use Webex.

How are customer service and technical support?

We have an internal team and haven't had any problems that required contacting technical support.

How was the initial setup?

it is very easy to install and we didn't have any challenges with it.

What other advice do I have?

As an end-consumer, I think that the product is fine. I am happy with all of the features and happy with the product overall. It is one that I recommend. Any new features coming in at the point are just going to add value.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Webex
October 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
PeerSpot user
Microsoft SQL Server DBA at a tech services company with 11-50 employees
Real User
Team members do not need to use public solutions to collaborate on complex projects
Pros and Cons
  • "Team members do not need to use public solutions to collaborate on complex projects, share files and screens."
  • "The only thing it maybe needs is a chat."

What is our primary use case?

Using it for web conferencing, and for screen and documents sharing between members of geographically distributed teams. 

How has it helped my organization?

Team members do not need to use public solutions to collaborate on complex projects, share files and screens.

What is most valuable?

What needs improvement?

Webex is mostly doing its job without any issues. The only thing it maybe needs is a chat. It is not very comfortable to use. Private and public messages is a good idea, but it is too easy to select the wrong option.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user