Webex Reviews

Whenever I try to use it, whenever I plan a meeting, I visit the website and set it up. We use it primarily for meetings. 

The solution has many features. For example, it has more features than Zoom, which we also use.

You can configure whatever you want in great detail. It's very flexible.

The solution scales well.

It's a bit complex. There's more complexity involved than with, for example, Zoom. The extra features it offers makes everything just a little bit more confusing. They should work to make it simpler. 

The initial setup can be a bit difficult.

The stability needs to be better.

We've been using the solution for almost two years now. We've been using it since the beginning of the pandemic.

I wouldn't describe it as stable. I've had issues with it in the past.

In terms of scalability, you can install it to every client and you can invite hundreds of people into one meeting. The scalability is high and very good.

Thousands of people use the solution in our organization. It's used at all levels from management down.

I'm not sure if there are plans to increase usage or not. 

I've never actually dealt with technical support and therefore cannot comment on their service level. Whenever I have issues, I reach out to my internal IT team. They may have contacted WebEx at some point, however, I can't say for certain that's the case. 

We also use a solution called Jabber, which can communicate with Cisco. I also use Zoom.

The initial setup is a bit more difficult than, for example, Zoom, which is quite straightforward. 

There is just one person needed to install and maintain the product. 

I tried to install it myself, however, ultimately, I needed to get help from our system admins. 

We are a Cisco partner. We're also customers. 

I would recommend the product to others.

I'd rate it at an eight out of ten.

Webex is very good for webinars and presentations. I used it for attending Cisco webinars and other security training. It's very good.

Overall the quality of the solution is very good.

The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.

I have been using Webex for approximately one year.

Webex has been scalable.

We plan to increase the usage of Webex.

I have been in contact with the support for Webex and they have always solved our issue in a timely manner.

I have used Zoom previously and if I had to choose which one I prefer, I would pick Webex.

The installation is simple, and it takes approximately one hour.

I am able to do the implementation myself.

There are licenses for business to use the solution but for end-users, there is not.

I would recommend this solution to others.

I rate Webex an eight out of ten.

We use Webex for the same purpose as Zoom, i.e. to do web meetings, but we don't use Webex unless our customers require it.

Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain.

It's hard to get Webex running, but once it's running it's okay.

I rate Webex four out of 10. I recommend people use Zoom instead.

• Virtual meeting rooms
• Video/Voice capabilities
• Desktop sharing and whiteboards

• Increased productivity
• Ability to have meetings on-the-fly, without any scheduling
• Resources are always available

I would like to see integration with legacy video endpoints.

I have used it for 18 months.

I did not encounter any stability issues.

I did not have any scalability issues. My requirement is a maximum of ten end points connected.

I would give technical support a rating of 9/10.

We previously used free solutions such as Skype or Google Hangouts.

The initial setup was simple.

We evaluated Videxio, Pexip, and Google Hangouts.

It is easy to implement. Go for WebEx cloud services.

We use Webex for our critical or government customers, and when we're dealing with complex network infrastructure.

What I value most about Webex is its stability compared to other solutions. Webex comes from Cisco, which is a good brand. The name itself is a selling point.

They have a feature that is amazing but it's not implemented properly. It's called Profile Insight and it's similar to LinkedIn. Before you join a meeting, you can see the background of the person. But the problem is the implementation. There is so much missing information. This could be integrated with LinkedIn or something so it can produce more information about the person you're meeting with. Also, they've been announcing that they will add AI translation since 2019, but we're still not seeing that upgrade. 

I've been working with Webex for more than five years.

Webex support is not good and I can really only give them one star for support. Cisco is now transitioning from hardware-based infrastructure to software. So when you are migrating, you see the videos, user manual, configuration guidelines, etc. and it all looks simple, but when we start implementing, we face some integration issues. And when we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours. Zoom also has very good support. And unfortunately, they are selling the package of support separately, so we can't know what level of support we will get. But that's including with the license itself. So in this case, since they are similar to Microsoft, Zoom, Slack, and others, they should have the same support services.

There is some confusion for our customers who use Webex for the first time. Webex has two software products that are similar: Webex Teams and Webex Meetings. Webex Teams comes with the default license even if you didn't purchase it. If you have a Webex Meetings license, you get both. When they are installing Webex Teams for the first time, they are unable to join the meeting. When they install and they search on Google for "Webex Meetings installation," the first download option on the Webex website is Webex Teams. To join a meeting as a new user, you have to install Webex Meetings not Webex Teams.

We constantly deal with this confusion. It costs us time especially when we're dealing with a critical client who working from a remote site. So they install the first Webex and it does not work. Then they have to install the other one. So sometimes we have to send the link directly to him. So we only experience this kind of confusion with Webex, not in other vendors I believe.

Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price. It's not very competitive with a product like Microsoft Teams because that is bundled with Microsoft 365, so the price will be lower. With SMBs, we face an issue when we try to sell Webex as a stand-alone product. It's easier to sell if it is packaged with Cisco infrastructure, IP phones, CallManager, and everything else. So they need to consider the needs of SMBs in their pricing. 

I give Webex a six out of 10, which I think is fair. They offer flexibility with every vendor, but there are issues with support and integration. Then there is the issue of price, which isn't affordable for SMBs.

The primary use case is for video conferencing.

The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings. These features work well.

There are too many issues with getting people connected to meetings.

Reliability and consistency need improvement.

I would like to see support for connecting with customers who don't have Webex installed and to improve the audio quality.

I have been using Webex for a couple of years, using the most up-to-date version.

There are some issues with stability.

The scalability is good.

We have not had any experience with technical support because we have not had to call.

I also have experience with Zoom and I find it to be a better product.

The initial setup was straightforward and there was nothing difficult about it.

My advice would be to get the full version, the enterprise version, and make sure that the initial setup is done properly.

Zoom is better, as it is easier and more consistent. 

I would rate this solution a six out of ten.

The most valuable aspect of this solution is that it is the easiest for participants to get connected to. 

I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.

They should also introduce a collaboration tool to include the features of audio call and video call.

I have been using Webex for two months. 

The initial setup was straightforward. The deployment took us around five minutes. It only took one person to set up. 

We have hundreds of users using this solution. 

If you're looking for the simplest and cheapest option for video conferencing you should consider Webex compared to other solutions. It is very stable. It is very good.

I would rate it an eight out of ten. Not a perfect ten because I would like to see the collaboration tool.

It is very quick and easy to set up.

We are using Webex for meetings.

The most valuable feature of Webex is ease to use.

The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved. 

When you mute or unmute someone in Webex it causes a tone or a sound that can be distracting. For example, in Microsoft Teams when someone is muted or unmuted it is silent. When we have a meeting with 100 people the noises are too much. Webex needs to reduce the number of noises activated by using the solution.

I have been using Webex for approximately two years.

We have approximately 100 people in m organization using this solution.

I have not contacted the support from Webex.

I have previously used Microsoft Teams and Zoom. 

Microsoft Teams and Zoom are better than Webex, I have not seen anything special features in Webex.

The setup of Webex is simple.

I have seen Webex improve over the past year. My most recent meeting using Webex was good. Before Webex was the worst meeting platform I used. Every time I went into a meeting, I hang up there for approximately 10 minutes sometimes till I was inside the meeting. Zoom or Microsoft Teams did not have this issue, I was quickly inside the meeting.

We mostly use Microsoft Teams in my organization. 

I rate Webex a seven out of ten.