Webex Reviews

We use Webex for web-based meetings.

The most valuable feature is the ease of use.

You can meet with users and you can control the contributions.

The interface is nice.

We have had issues where some of the invited participants are not able to join the meeting. This is a problem that we have had to create a support ticket for.

We have been using Webex for about one month.

The stability is fine.

Webex is scalable, although we only have a small number of users in our company. Not everyone is using it.

The initial setup is easy.

The pricing of this solution is fine and I am satisfied with it.

Overall, Webex is working fine for us at the time being and I recommend it.

I would rate this solution a nine out of ten.

Our primary use case is for virtual meetings. 

The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard.

The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed. 

We have been using Webex Meetings for two months. 

I don't have any scalability issues.

We don't really contact customer support because we have isolated issues.

I would rate it a six out of ten. It's not that bad but it's not excellent.

They should improve the overall connection stability. So that if we are on the other side of the world, we won't have issues where the video lags or voice is delayed. They are isolated issues for us. It could be that our ISPs are the problem.

I would recommend Webex for a quick meeting so that employees can meet.

We use Webex for having our virtual meetings and we also provide this as a solution for our customers. On our side, we use it for both internal and external communication.

This solution allows us to operate 24/7, even in cases like the current COVID-19 crisis. It allows us to interact with our customers for support and for other activities.

What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.

We can host a meeting online from anywhere at any time and from any location.

Webex can be used for more than just meetings. You can also have a remote session or an organized event like a webinar. You can perform live technical support if you want.

Better integration with other solutions would benefit Webex.

We have been using Webex for the past eight years.

We are using Webex extensively these days.

It is very scalable in terms of the time limits for meetings. You can even say that there are no time limits, depending on your subscription.

We have 20 internal users and more than 100 customers using Webex.

I like the support and I don't see any challenges in terms of it. The solution is managed and maintained through the cloud and at any time, if we need any help or technical assistance then we have toll free numbers, as well as email addresses for contact centers.

We can get any help and support that we need, whether it is technical support or retail support.

We did not use another similar software prior to this.

We deploy this solution ourselves and it takes about 30 minutes.

Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan. There is an unlimited plan available as well.

In general, this is not an expensive solution. The price improves with the number of licenses that are purchased.

My advice to anybody who is considering Webex is that it is a great tool for having meetings and collaborating with customers, suppliers, and employees. I think that everybody should use it.

Overall, this is a good solution and I recommend it. It is easy to operate, easy to manage, easy to configure, and it is cost-effective.

I would rate this solution a nine out of ten.

The most valuable aspect of this solution is that it is the easiest for participants to get connected to. 

I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.

They should also introduce a collaboration tool to include the features of audio call and video call.

I have been using Webex for two months. 

The initial setup was straightforward. The deployment took us around five minutes. It only took one person to set up. 

We have hundreds of users using this solution. 

If you're looking for the simplest and cheapest option for video conferencing you should consider Webex compared to other solutions. It is very stable. It is very good.

I would rate it an eight out of ten. Not a perfect ten because I would like to see the collaboration tool.

It is very quick and easy to set up.

The most valuable features are: 

• It's easy to use
• The connection is good
• Screen-sharing.

The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use. 

I haven't had any problems with stability or scalability. 

I like Webex more because it's more convenient. I can install it on a mobile phone. The UX is better than Zoom but I know other people prefer Zoom.

I would rate Webex an eight out of ten. 

I would recommend Webex because I can use it with other devices. We can easily connect the device and create a room and then we can call many devices. 

They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

I have been using Webex for the last two years. 

It is very stable. 

It is scalable. Our entire company uses it.

Our office alone is forty people and I know other offices use it as well but I'm not sure about the exact number. 

We have an IT department that handles the maintenance and then a go-to person if we do have issues.

I haven't had any issues with Webex that I've needed to contact their support for. 

We were previously using GoToMeeting in which we would share our screens but I think in Webex there's a whiteboard, where you can draw. I don't think we had that option with GoToMeeting.

I would recommend Webex. I'm currently using and I'm happy with it. It has all of the features that our business needs. For example, our manager can call in and they also have their conference number which you can dial in as well and you can dial in using your phone, or you can use your computer video. It's easy to share a screen and turn your video on and off. 

I would rate it a nine out of ten. 

We have online meetings using Webex, which include sharing our screens and running different kinds of scenarios.

The most valuable option is screen sharing.

Webex offers dial-in numbers for participants to join the conference, which makes it easier when we deal with international participants.

This solution is easy to deploy and integrates well.

The recording of sessions works well.

I would like to see the addition of new features that will add value to the product. These include things including a faster save or download time for conferences.

I have been using Webex for two years.

We haven't had any problems with stability.

This is a scalable solution. We have about 400,000 employees who can each use Webex.

We have an internal team and haven't had any problems that required contacting technical support.

it is very easy to install and we didn't have any challenges with it.

As an end-consumer, I think that the product is fine. I am happy with all of the features and happy with the product overall. It is one that I recommend. Any new features coming in at the point are just going to add value.

I would rate this solution a ten out of ten.

I use Webex Meeting daily to make all kinds of virtual meetings with my clients, colleagues, and suppliers. It helps me to carry out surveys on needs or help clients create smart accounts or review problems on their platform, all without moving from the office or my house, even from the cell phone.

Webex has helped me to give my customers a much faster response without the need to mobilize, so it avoids transport costs and times. It allows us to improve the SLA contracted by customers, so we can improve our contracts. This ultimately translates into greater profit.

The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected. The latter helps solve problems much faster, rather than guiding the customer.

In the latest version, they have greatly improved access to virtual meeting rooms and it is quite intuitive.

I think options during a meeting can be further improved. You should explore a lot to see the information in the room, for example.

The modification of the email template is not very intuitive.

In the last year, only one time have we run out of service. There was an update that meant that for a couple of days, there is no service worldwide. But, it was only a single time and even the president of Cisco came out to apologize.

The solution scales to what one decides. It has practically no limits.

Cisco has a help desk that works twenty-four hours a day. Depending on the service contract, a case can be opened at any time and an engineer will take it to help solve the problem. If this engineer cannot, it will be escalated until it is resolved.

I have used Microsoft's solution with Skype for Business, but it does not integrate as natively with video devices as Webex Meeting does.

The initial setup is really very easy. However, you better not make a mistake in creating the site, because it is not possible to delete it on your own. To delete it, you must open a case with Cisco support.

We ourselves have implemented it.

Just because you don't need a transfer to support customers or get together, it makes the solution pay for itself.

The cost of installation is free and it is not required to install anything since it is a cloud service.

The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users. It becomes much cheaper when used by the entire company.

I tried BlueJeans and Zoom before choosing this solution.

The solution really is very good. In the last year, it has improved a lot, including the recording of the meetings has improved and been perfected.