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Ratshibvumo Matodzi - PeerSpot reviewer
Founder and Chief Executive Officer at a tech services company with 1-10 employees
Real User
Feb 10, 2024
Easy-to-use tool with flexible team collaboration features
Pros and Cons
  • "Webex has enhanced the remote team collaboration process regarding time management and cost savings."
  • "There could be a feature available to record the meetings."

What is our primary use case?

We use the product for attending training webinars, meetings, and team collaboration.

What is most valuable?

The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.

What needs improvement?

There could be a feature available to record the meetings.

For how long have I used the solution?

I have been using Webex for half a year. At present, I use the latest version.

Buyer's Guide
Webex
February 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
883,692 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the platform's stability a ten out of ten.

What do I think about the scalability of the solution?

The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.

Which solution did I use previously and why did I switch?

We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.

How was the initial setup?

Compared to Teams, I rate Webex's initial setup process a ten.

What other advice do I have?

Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.

It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.

I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer951783 - PeerSpot reviewer
System Administrator at a consultancy with 1-10 employees
Real User
Dec 5, 2023
Highly scalable and easy to work with
Pros and Cons
  • "I like Webex because it is easy to work with."
  • "It would be better if I could just join meetings directly on the web without extra downloads and steps."

What is most valuable?

I like Webex because it is easy to work with.

What needs improvement?

In terms of improvement, every time I want to join a meeting on the web, I have to download an extension or the desktop app. It would be better if I could just join meetings directly on the web without extra downloads and steps. Simplifying this process would make things more straightforward and convenient for users like me.

For how long have I used the solution?

I have been working with Webex for almost four years.

What do I think about the scalability of the solution?

I would rate the scalability as a ten out of ten. It is most suitable for small to medium businesses.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams along with other solutions like Webex, and in comparison, Teams stands out for its seamless integration with Office 365. The compatibility with business needs makes Teams a preferred choice. While both Teams and Webex serve their purposes, the ease of use and integration with Microsoft's suite of tools make Teams a more convenient option for me.

How was the initial setup?

The initial setup was not overly difficult, but it was time-consuming.

What other advice do I have?

For those considering using Webex, my advice would be to explore automation options, especially if there is an outside team involved. Automating certain tasks can streamline processes and make using Webex more efficient. Overall, I would rate Webex as an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Webex
February 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
883,692 professionals have used our research since 2012.
IT Programmer at a logistics company with 1,001-5,000 employees
Real User
Mar 30, 2022
Able to host large meetings and sustain stability
Pros and Cons
  • "The stability of the solution is the most important feature."
  • "I'd like to see a modernized user interface, something a bit more colorful."

What is our primary use case?

We use this solution for virtual meetings including video conferences. I'm an IT programmer. 

What is most valuable?

The stability of the solution is the most important thing. I've used Teams previously and we had a lot of issues with stability. 

What needs improvement?

I'd like to see a modernized user interface, something a bit more colorful. In that sense, a solution like Teams is much better, it has a modern UI.  

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the scalability of the solution?

It's quite scalable, we've had large numbers on WebEx conferences.

Which solution did I use previously and why did I switch?

We previously used MyMeeting which is more of a boardroom hosted environment where you can connect boardroom Polycom devices to a virtual cloud meeting room. 

What other advice do I have?

I recommend this product and rate it eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1392276 - PeerSpot reviewer
Senior Consultant at a financial services firm with 10,001+ employees
Real User
Mar 22, 2022
Simple implementation, but lacking performance
Pros and Cons
  • "The implmentation of Webex is simple. It does not a lot of time."
  • "Webex could improve the performance."

What is our primary use case?

I use Webex for virtual meetings.

What needs improvement?

Webex could improve the performance.

For how long have I used the solution?

I have been using Webex for approximately one year.

What do I think about the stability of the solution?

Webex could be more stable.

What do I think about the scalability of the solution?

We have approximately 1,000 users using this solution in my organization.

How are customer service and support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

I have used Skype for Business previously.

How was the initial setup?

The implmentation of Webex is simple. It does not a lot of time.

What other advice do I have?

We no longer use Webex because we found Microsoft Teams to be more stable.

I rate Webex a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AdemolaOlamide - PeerSpot reviewer
Business Development Manager at a tech services company with 11-50 employees
Real User
Feb 21, 2022
User-friendly, great for virtual meetings and offers an easy setup
Pros and Cons
  • "In terms of stability, the solution is reliable."
  • "Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."

What is our primary use case?

We primarily use the solution for virtual meetings. 

What is most valuable?

You can use the solution for free.

It's a great solution if you need to connect for a virtual meeting. 

The product is very easy to use. It's user-friendly. The overall simplicity of the solution is great.

Its audio is pretty good.

The solution scales well.

In terms of stability, the solution is reliable. 

The initial setup is very straightforward and the deployment is fast.

What needs improvement?

The video requirement is kind of high. It requires a more stable network. There should be something done to compress the video - to compress the video size, not the quality while still maintaining good quality. Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively.

What do I think about the stability of the solution?

The solution is very stable. It's reliable. the performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution can scale well. If a company needs to expand it, it can do so.

We have about 30 people that use the solution. 

We do plans to increase the usage in the future. As we increase the number of staff, we will increase the number of licenses we buy.

How are customer service and support?

We haven't had any issues with technical support. We are satisfied with them overall. 

Which solution did I use previously and why did I switch?

We use Zoom and Microsoft Teams alongside Cisco Webex.

Mostly, we use Microsoft Teams, which we actually pay a licensing fee for. We tend to use WebEx if a meeting was set up under it and in those cases, we can use it for free. 

How was the initial setup?

We have found the initial setup to be very simple, very straightforward. The deployment is quick and only takes about 15 minutes or so. It's an easy process. It's not difficult. 

You only need one person to handle deployment or maintenance tasks. 

What about the implementation team?

I'm able to handle the setup myself. I did not need any outside help from any integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

We didn't pay for this license. We just use it to connect to specific meetings. It's just a free version that we leverage.

What other advice do I have?

It's a good product I'd rate it to others. 

I would rate the solution at an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Marcelo Andretta - PeerSpot reviewer
Senior Solution Architect at a wholesaler/distributor with 10,001+ employees
Reseller
Feb 16, 2022
Stable video communications platform that could be more user-friendly
Pros and Cons
  • "I enjoy being able to make video calls."
  • "I would like the next release to be more user-friendly."

What is our primary use case?

I am a reseller and use Webex to host calls with my clients and other associates within my enterprise.

What is most valuable?

I enjoy being able to make video calls.

What needs improvement?

I would like the next release to be more user-friendly. 

For how long have I used the solution?

I have been using Webex for about six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I do not consider Webex to be too scalable.

How was the initial setup?

The initial setup was easy but it was difficult to integrate it within my environment.

What other advice do I have?

I had a hard time integrating this solution within my environment. I prefer Microsoft Teams over Webex.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
IT Support Officer at a non-profit with 501-1,000 employees
Real User
Feb 16, 2022
Easy to use virtual meeting platform with a straightforward installation, but needs improvement performance-wise
Pros and Cons
  • "Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
  • "Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly."

What is our primary use case?

We use Webex for virtual meetings.

We are using Microsoft Teams for the whole organization, e.g. everybody uses Teams, but we have a Webex license because we are running a Cisco Telephony solution.

We decided to integrate Cisco telephony with Webex, particularly for our meetings in the boardroom, so we bought Webex licenses so that if we wanted to connect from our boardroom, we can use Webex.

What is most valuable?

What we like about Webex is that it's easy to use, and it's easy to set meetings and connect to meetings on this solution.

What needs improvement?

This platform has a lot of performance problems and challenges, particularly with the connection. Connecting is as easy as clicking on a link, but if you connect with so many people, Webex doesn't perform well. It doesn't run smoothly. It requires stable internet connection.

For how long have I used the solution?

I've been using Webex since the beginning of the COVID pandemic, so almost two years now.

What do I think about the stability of the solution?

Webex is not as stable, especially when compared to Microsoft Teams. Webex can have a lot of glitches, and does not run as smoothly as Teams.

What do I think about the scalability of the solution?

Webex is a scalable solution.

How was the initial setup?

The installation of Webex was straightforward. It's a web-based solution, so you just have to log in to the Webex site, then you connect. You can do the installation yourself, without the need for a technical team.

What about the implementation team?

I installed the tool myself. There was no need for a technical team.

What's my experience with pricing, setup cost, and licensing?

I'm on a yearly subscription of Webex.

Which other solutions did I evaluate?

We evaluated Microsoft Teams.

What other advice do I have?

Webex is on a cloud deployment model.

We don't have many users of this tool in our company. We have less than 10 users of it, and we don't intend to increase the number of users, because we are using Microsoft Teams more. We only use Webex when we want to integrate with our Cisco telephone solution from the boardroom.

I was able to log a case with a Cisco tech before, and he was responsive, e.g. within 24 hours for my Cisco devices, but not necessarily for Webex.

I'm giving Webex a score of seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1246575 - PeerSpot reviewer
Telco specialist pre-Sales Engineer at a computer software company with 10,001+ employees
Real User
Feb 15, 2022
Impressive streaming quality, reliable, and quick installation
Pros and Cons
  • "The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom."
  • "Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."

What is our primary use case?

Webex is used mainly for virtual meetings.

What is most valuable?

The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom.

What needs improvement?

Webex could improve the sharing features.

Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations.  Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.

For how long have I used the solution?

I have been using Webex since it was released, approximately 20 years ago.

What do I think about the stability of the solution?

The stability of Webex is good. I have a very good home bandwidth, the stability isn't an issue.

What do I think about the scalability of the solution?

The biggest Webexsession I have ever done was with approximately 120 people, but typically the sessions are between 15 and 20 people.

Which solution did I use previously and why did I switch?

I have used other similar solutions, such as Teams and Zoom.

How was the initial setup?

I did not do the implementation of Webex. However, it took one or two minutes to be installed.

What other advice do I have?

I rate Webex an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user