We use the product for attending training webinars, meetings, and team collaboration.
Founder and Chief Executive Officer at a tech services company with 1-10 employees
Easy-to-use tool with flexible team collaboration features
Pros and Cons
- "Webex has enhanced the remote team collaboration process regarding time management and cost savings."
- "There could be a feature available to record the meetings."
What is our primary use case?
What is most valuable?
The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.
What needs improvement?
There could be a feature available to record the meetings.
For how long have I used the solution?
I have been using Webex for half a year. At present, I use the latest version.
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What do I think about the stability of the solution?
I rate the platform's stability a ten out of ten.
What do I think about the scalability of the solution?
The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.
How was the initial setup?
Compared to Teams, I rate Webex's initial setup process a ten.
What other advice do I have?
Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.
It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.
I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a consultancy with 1-10 employees
Highly scalable and easy to work with
Pros and Cons
- "I like Webex because it is easy to work with."
- "It would be better if I could just join meetings directly on the web without extra downloads and steps."
What is most valuable?
I like Webex because it is easy to work with.
What needs improvement?
In terms of improvement, every time I want to join a meeting on the web, I have to download an extension or the desktop app. It would be better if I could just join meetings directly on the web without extra downloads and steps. Simplifying this process would make things more straightforward and convenient for users like me.
For how long have I used the solution?
I have been working with Webex for almost four years.
What do I think about the scalability of the solution?
I would rate the scalability as a ten out of ten. It is most suitable for small to medium businesses.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams along with other solutions like Webex, and in comparison, Teams stands out for its seamless integration with Office 365. The compatibility with business needs makes Teams a preferred choice. While both Teams and Webex serve their purposes, the ease of use and integration with Microsoft's suite of tools make Teams a more convenient option for me.
How was the initial setup?
The initial setup was not overly difficult, but it was time-consuming.
What other advice do I have?
For those considering using Webex, my advice would be to explore automation options, especially if there is an outside team involved. Automating certain tasks can streamline processes and make using Webex more efficient. Overall, I would rate Webex as an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Webex
January 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
882,594 professionals have used our research since 2012.
IT Programmer at a logistics company with 1,001-5,000 employees
Able to host large meetings and sustain stability
Pros and Cons
- "The stability of the solution is the most important feature."
- "I'd like to see a modernized user interface, something a bit more colorful."
What is our primary use case?
We use this solution for virtual meetings including video conferences. I'm an IT programmer.
What is most valuable?
The stability of the solution is the most important thing. I've used Teams previously and we had a lot of issues with stability.
What needs improvement?
I'd like to see a modernized user interface, something a bit more colorful. In that sense, a solution like Teams is much better, it has a modern UI.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the scalability of the solution?
It's quite scalable, we've had large numbers on WebEx conferences.
Which solution did I use previously and why did I switch?
We previously used MyMeeting which is more of a boardroom hosted environment where you can connect boardroom Polycom devices to a virtual cloud meeting room.
What other advice do I have?
I recommend this product and rate it eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Process Management Specialist and Business Continuity Management Coordinator at a insurance company with 501-1,000 employees
User-friendly, accessible from any device, and integrates with Slido
Pros and Cons
- "As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable."
- "There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug."
What is our primary use case?
About 99% of the time, I use it for team meetings, regional calls, and screen sharing. I also use it personally to connect with my family, attend gatherings, and so on.
What is most valuable?
As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable.
The feature that I constantly use is the sharing of the screen, which is helpful when different teams are working on the same product. I also use the Slido plugin.
What needs improvement?
There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. I have a personal account. In our organization, everyone has an account on Webex. We have about 1,500 employees.
How are customer service and support?
I haven't used their technical support.
How was the initial setup?
It is straightforward and easy to install. You can also have it on your mobile app. So, you can use it from your phone or laptop. It is quite simple.
What about the implementation team?
You don't need a technical person for installation.
What other advice do I have?
I would recommend this solution to others. I would rate it an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Consultant at a financial services firm with 10,001+ employees
Simple implementation, but lacking performance
Pros and Cons
- "The implmentation of Webex is simple. It does not a lot of time."
- "Webex could improve the performance."
What is our primary use case?
I use Webex for virtual meetings.
What needs improvement?
Webex could improve the performance.
For how long have I used the solution?
I have been using Webex for approximately one year.
What do I think about the stability of the solution?
Webex could be more stable.
What do I think about the scalability of the solution?
We have approximately 1,000 users using this solution in my organization.
How are customer service and support?
We have not contacted technical support.
Which solution did I use previously and why did I switch?
I have used Skype for Business previously.
How was the initial setup?
The implmentation of Webex is simple. It does not a lot of time.
What other advice do I have?
We no longer use Webex because we found Microsoft Teams to be more stable.
I rate Webex a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solution Architect at a wholesaler/distributor with 10,001+ employees
Stable video communications platform that could be more user-friendly
Pros and Cons
- "I enjoy being able to make video calls."
- "I would like the next release to be more user-friendly."
What is our primary use case?
I am a reseller and use Webex to host calls with my clients and other associates within my enterprise.
What is most valuable?
I enjoy being able to make video calls.
What needs improvement?
I would like the next release to be more user-friendly.
For how long have I used the solution?
I have been using Webex for about six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I do not consider Webex to be too scalable.
How was the initial setup?
The initial setup was easy but it was difficult to integrate it within my environment.
What other advice do I have?
I had a hard time integrating this solution within my environment. I prefer Microsoft Teams over Webex.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Telco specialist pre-Sales Engineer at a computer software company with 10,001+ employees
Impressive streaming quality, reliable, and quick installation
Pros and Cons
- "The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom."
- "Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."
What is our primary use case?
Webex is used mainly for virtual meetings.
What is most valuable?
The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom.
What needs improvement?
Webex could improve the sharing features.
Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.
For how long have I used the solution?
I have been using Webex since it was released, approximately 20 years ago.
What do I think about the stability of the solution?
The stability of Webex is good. I have a very good home bandwidth, the stability isn't an issue.
What do I think about the scalability of the solution?
The biggest Webexsession I have ever done was with approximately 120 people, but typically the sessions are between 15 and 20 people.
Which solution did I use previously and why did I switch?
I have used other similar solutions, such as Teams and Zoom.
How was the initial setup?
I did not do the implementation of Webex. However, it took one or two minutes to be installed.
What other advice do I have?
I rate Webex an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager at a computer software company with 10,001+ employees
It's user-friendly, but maybe it could be more integrated with other platforms
Pros and Cons
- "Webex is user-friendly."
- "Cisco could maybe make Webex more integrated and compatible with other platforms."
What is our primary use case?
Webex is my main mode of communication for meetings.
What is most valuable?
Webex is user-friendly.
What needs improvement?
Cisco could maybe make Webex more integrated and compatible with other platforms.
For how long have I used the solution?
I've been using Webex for quite a long time. It has been several years now.
What other advice do I have?
I rate Webex seven out of 10. I would recommend it to others.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: January 2026
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