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Business Process Management Specialist and Business Continuity Management Coordinator at a insurance company with 501-1,000 employees
Real User
User-friendly, accessible from any device, and integrates with Slido
Pros and Cons
  • "As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable."
  • "There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug."

What is our primary use case?

About 99% of the time, I use it for team meetings, regional calls, and screen sharing. I also use it personally to connect with my family, attend gatherings, and so on.

What is most valuable?

As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable.

The feature that I constantly use is the sharing of the screen, which is helpful when different teams are working on the same product. I also use the Slido plugin.

What needs improvement?

There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug.

For how long have I used the solution?

I have been using this solution for five years.

Buyer's Guide
Webex
December 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. I have a personal account. In our organization, everyone has an account on Webex. We have about 1,500 employees.

How are customer service and support?

I haven't used their technical support.

How was the initial setup?

It is straightforward and easy to install. You can also have it on your mobile app. So, you can use it from your phone or laptop. It is quite simple.

What about the implementation team?

You don't need a technical person for installation.

What other advice do I have?

I would recommend this solution to others. I would rate it an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1246575 - PeerSpot reviewer
Telco specialist pre-Sales Engineer at a computer software company with 10,001+ employees
Real User
Impressive streaming quality, reliable, and quick installation
Pros and Cons
  • "The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom."
  • "Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."

What is our primary use case?

Webex is used mainly for virtual meetings.

What is most valuable?

The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom.

What needs improvement?

Webex could improve the sharing features.

Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations.  Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.

For how long have I used the solution?

I have been using Webex since it was released, approximately 20 years ago.

What do I think about the stability of the solution?

The stability of Webex is good. I have a very good home bandwidth, the stability isn't an issue.

What do I think about the scalability of the solution?

The biggest Webexsession I have ever done was with approximately 120 people, but typically the sessions are between 15 and 20 people.

Which solution did I use previously and why did I switch?

I have used other similar solutions, such as Teams and Zoom.

How was the initial setup?

I did not do the implementation of Webex. However, it took one or two minutes to be installed.

What other advice do I have?

I rate Webex an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Webex
December 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
Director at a financial services firm with 201-500 employees
Real User
One-click calling makes things easier, but it lags whenever we have multiple users
Pros and Cons
  • "Webex has one-click calling, which makes things easier. You click, and it automatically dials in to the meetings without pressing additional buttons. It's easy for people who aren't on WebEx. That was helpful."
  • "We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful."

What is our primary use case?

I only use WebEx to communicate with one of the managing directors, because that is his default meeting platform.

What is most valuable?

Webex has one-click calling, which makes things easier. You click, and it automatically dials in to the meetings without pressing additional buttons. It's easy for people who aren't on WebEx. That was helpful.

What needs improvement?

We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful.

What do I think about the scalability of the solution?

We saw lag issues more often when we had multiple people connecting.

How are customer service and support?

We never contacted Cisco support about the lag issues because we didn't have time for a follow-up. 

How was the initial setup?

Setup is marginally convenient, and that made a difference for the organization.

What's my experience with pricing, setup cost, and licensing?

The price of Webex was reasonable. 

What other advice do I have?

I rate Webex seven out of 10. Regardless of whatever email integration you have, one-click calling is the easiest. Getting two things together isn't so hard from a business user's perspective. But when you're doing multiple things, that one extra thing becomes an annoyance you don't want to deal with, and you're hoping that an IT team set it up for you already.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Programmer at Access World
Real User
Able to host large meetings and sustain stability
Pros and Cons
  • "The stability of the solution is the most important feature."
  • "I'd like to see a modernized user interface, something a bit more colorful."

What is our primary use case?

We use this solution for virtual meetings including video conferences. I'm an IT programmer. 

What is most valuable?

The stability of the solution is the most important thing. I've used Teams previously and we had a lot of issues with stability. 

What needs improvement?

I'd like to see a modernized user interface, something a bit more colorful. In that sense, a solution like Teams is much better, it has a modern UI.  

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the scalability of the solution?

It's quite scalable, we've had large numbers on WebEx conferences.

Which solution did I use previously and why did I switch?

We previously used MyMeeting which is more of a boardroom hosted environment where you can connect boardroom Polycom devices to a virtual cloud meeting room. 

What other advice do I have?

I recommend this product and rate it eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS
Real User
Good tech support and easy installation
Pros and Cons
  • "I am completely satisfied with the tech support."
  • "The solution should have better integration with Microsoft."

What is our primary use case?

I do not know which version we are using, although I believe it to be the latest one. 

What needs improvement?

The solution should have better integration with Microsoft. 

For how long have I used the solution?

We have been using Webex for several years. 

How are customer service and support?

I am completely satisfied with the tech support. 

Which solution did I use previously and why did I switch?

We did not try another solution prior to Webex. 

How was the initial setup?

The installation is straightforward and easy. 

It took around a half-an-hour. 

What about the implementation team?

The installation can be done on one's own. 

Two engineers are required for the deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

I believe the license to be monthly. 

What other advice do I have?

There are around 350 people using the solution in our organization. 

I would recommend it to others. 

My advice is that people make use of the cloud-based solution, as oposed to the on-premises one. It is easy and very good.  

I would rate Webex as a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Fatih Gedikli - PeerSpot reviewer
DBA Team Lead | Principal Apps DBA at Experteam
Real User
Top 5
User-friendly but not very scalable
Pros and Cons
  • "The most valuable feature is Webex's user-friendly video conferencing."
  • "One area that could use improvement in Webex is the connection speed."

What is our primary use case?

I use Webex for Internet meetings.

What is most valuable?

The most valuable feature is Webex's user-friendly video conferencing.

What needs improvement?

One area that could use improvement in Webex is the connection speed. There are times when the platform feels a bit slow, which impacts the overall experience.

For how long have I used the solution?

I have been using Webex for a few months.

What do I think about the stability of the solution?

The stability is average.

What do I think about the scalability of the solution?

It is not very scalable. We have approximately 100 users at our company.

How was the initial setup?

The initial setup is simple and I did it myself.

What other advice do I have?

Overall, I would rate Webex as a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1643070 - PeerSpot reviewer
Senior Manager at a computer software company with 10,001+ employees
Real User
It's user-friendly, but maybe it could be more integrated with other platforms
Pros and Cons
  • "Webex is user-friendly."
  • "Cisco could maybe make Webex more integrated and compatible with other platforms."

What is our primary use case?

Webex is my main mode of communication for meetings.

What is most valuable?

Webex is user-friendly.

What needs improvement?

Cisco could maybe make Webex more integrated and compatible with other platforms.

For how long have I used the solution?

I've been using Webex for quite a long time. It has been several years now. 

What other advice do I have?

I rate Webex seven out of 10. I would recommend it to others.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1141653 - PeerSpot reviewer
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees
Real User
Free version available, simple to implement, but could function better
Pros and Cons
  • "I have found Webex to be stable."
  • "I do not like the solutions functions."

What is our primary use case?

I am using Webex for video conferencing.

I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.

What needs improvement?

I do not like the solutions functions.

For how long have I used the solution?

I have been using Webex for many years. I did not use it very often, I use it approximately once a month.

What do I think about the stability of the solution?

I have found Webex to be stable.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.

How was the initial setup?

Webex is easy to implement.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of Webex.

What other advice do I have?

I rate Webex a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user