Webex Reviews

We use Webex for virtual meetings.

We have actually shifted from Webex to Teams. It was a company decision made by a few of the managers. To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.

We have a yearly license. I think the price of Webex could be cheaper. 

I rate Webex seven out of 10.

Webex can be used useful for virtual meetings.

Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.

I have been using Webex for approximately three years.

I have found the solution to be stable.

Webex is scalable.

We have almost all of the employees at my organization is using Webex.

I have not contacted support.

I have used Zoom previously.

The installation is straightforward, and only takes a couple of minutes to install.

The price of the license for the solution could be less expensive.

I would recommend this solution to others.

I rate Webex a ten out of ten.

We primarily use the solution purely as a end-user support. We use it specifically for virtual meetings, 

Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions. 

Cisco Webex is definitely a good solution. 

The product is stable.

We find the solution to be scalable.

The initial setup is pretty simple.

The technical support on offer is excellent.

The licensing could be a bit simpler.

We've used the solution for three or four years. 

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability is good. If a company needs to expand it, it can do so. 

We have three or four engineers that work on the solution.

Cisco has very good technical support across all of its offerings, not just WebEx. They are helpful and responsive. We're quite pleased with their level of service.

We've used this solution for a very, very long time. We didn't use a different product previously. We do also use Zoom alongside WebEx.

The installation is quite straightforward. It's not a difficult implementation.

That said, I did not deal with a full implementation and therefore I can't speak to how long the deployment takes. 

One engineer is more than enough to handle deployment and maintenance. With cloud-based solutions, they simply have to activate the licenses and download the agent. That's basically it. Cisco has made it easy.

In terms of the licensing part, sometimes we don't understand the product line. It's a major difference between Cisco and Zoom. Zoom is more straightforward in terms of licensing and how costs are laid out.

The solution is subscription-based.

The product is expensive. Recently, during the pandemic, they came up with some promos however, otherwise, in a normal scenario, it is expensive.

I'd rate the solution at a nine out of ten.

I'd recommend the solution to other users and organizations.

We use Webex for the same purpose as Zoom, i.e. to do web meetings, but we don't use Webex unless our customers require it.

Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain.

It's hard to get Webex running, but once it's running it's okay.

I rate Webex four out of 10. I recommend people use Zoom instead.

I do not know which version we are using, although I believe it to be the latest one. 

The solution should have better integration with Microsoft. 

We have been using Webex for several years. 

I am completely satisfied with the tech support. 

We did not try another solution prior to Webex. 

The installation is straightforward and easy. 

It took around a half-an-hour. 

The installation can be done on one's own. 

Two engineers are required for the deployment and maintenance. 

I believe the license to be monthly. 

There are around 350 people using the solution in our organization. 

I would recommend it to others. 

My advice is that people make use of the cloud-based solution, as oposed to the on-premises one. It is easy and very good.  

I would rate Webex as a nine out of ten.

We use Webex for our critical or government customers, and when we're dealing with complex network infrastructure.

What I value most about Webex is its stability compared to other solutions. Webex comes from Cisco, which is a good brand. The name itself is a selling point.

They have a feature that is amazing but it's not implemented properly. It's called Profile Insight and it's similar to LinkedIn. Before you join a meeting, you can see the background of the person. But the problem is the implementation. There is so much missing information. This could be integrated with LinkedIn or something so it can produce more information about the person you're meeting with. Also, they've been announcing that they will add AI translation since 2019, but we're still not seeing that upgrade. 

I've been working with Webex for more than five years.

Webex support is not good and I can really only give them one star for support. Cisco is now transitioning from hardware-based infrastructure to software. So when you are migrating, you see the videos, user manual, configuration guidelines, etc. and it all looks simple, but when we start implementing, we face some integration issues. And when we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours. Zoom also has very good support. And unfortunately, they are selling the package of support separately, so we can't know what level of support we will get. But that's including with the license itself. So in this case, since they are similar to Microsoft, Zoom, Slack, and others, they should have the same support services.

There is some confusion for our customers who use Webex for the first time. Webex has two software products that are similar: Webex Teams and Webex Meetings. Webex Teams comes with the default license even if you didn't purchase it. If you have a Webex Meetings license, you get both. When they are installing Webex Teams for the first time, they are unable to join the meeting. When they install and they search on Google for "Webex Meetings installation," the first download option on the Webex website is Webex Teams. To join a meeting as a new user, you have to install Webex Meetings not Webex Teams.

We constantly deal with this confusion. It costs us time especially when we're dealing with a critical client who working from a remote site. So they install the first Webex and it does not work. Then they have to install the other one. So sometimes we have to send the link directly to him. So we only experience this kind of confusion with Webex, not in other vendors I believe.

Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price. It's not very competitive with a product like Microsoft Teams because that is bundled with Microsoft 365, so the price will be lower. With SMBs, we face an issue when we try to sell Webex as a stand-alone product. It's easier to sell if it is packaged with Cisco infrastructure, IP phones, CallManager, and everything else. So they need to consider the needs of SMBs in their pricing. 

I give Webex a six out of 10, which I think is fair. They offer flexibility with every vendor, but there are issues with support and integration. Then there is the issue of price, which isn't affordable for SMBs.

Our primary use case of this solution is for internal company meetings. We are customers of Webex and I'm the owner.

The best features of this product are the quality of sound, quality of pics and video. I think it's a very good software.

The price of the solution could be slightly reduced. 

I've been using this solution for two months. 

The initial setup was very straightforward. No bugs or glitches. We have between five and 10 users in the company. 

I would rate this solution a 10 out of 10. 

We used Webex extensively, several times a day, for internal and external meetings as well as web and video conferencing. I'm a transformation program manager and we're a customer of Webex. 

I really liked the seamless integration with Microsoft Outlook, so that I could schedule meetings. The Microsoft login was pretty convenient. The recording feature was very convenient and I had the mobile app as well which was an added convenience for me. 

We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings.

A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature. 

I used this solution for one year. 

In most cases, the solution is stable although a couple of times we had issues with the audio conferencing feature for people who tried joining on their phones. On the whole there were no problems. 

I believe scalability is good. We have 30,000 employees in our company and probably around 10,000 were using Webex. An IT team manages the solution. 

I contacted Webex technical support after the recordings were deleted but they weren't able to retrieve them for me. It was very unfortunate because I had no other record of those meetings and they couldn't resolve that for me because the meetings had been deleted. That was the only time I contacted technical support. 

Prior to Webex we used an audio conferencing solution called Arkadin. We only switched to web conferencing when we moved to Cisco Webex. We had also used Skype but it wasn't very effective. We would use audio Arkadin conferencing and if we needed to screen share we'd use Skype. 

We are now using Zoom and it seems Zoom requires more customizations than Webex. Zoom required setting changes before allowing everyone to join meetings and the default settings were not good. Zoom does have the private chat option which Webex doesn't have and I found that very useful. 

The setup was quite straightforward and convenient. We managed the deployment and setup ourselves. 

This is a good software and a powerful tool, I don't have any complaints.

I would rate this solution a nine out of 10. 

We use Webex for all of our internal meetings.

The most valuable feature is that you can host presentations with a lot of attendees.

It would be great if they had a directory that you could consult for the meeting dial-in numbers.

Webex seems to be pretty stable.

We have about 600 people in the company and all of them use Webex.

I have not needed to ask for support.

I have not worked with any similar solutions that I can compare this with.

I would rate this solution a five out of ten.

We primarily use the solution for any virtual meeting. We use it for web meetings that require audio communication, text communication, and video. Video is not essential for us most of the time, however. It's not critical to see staff during, for example, team meetings.

The chat functionality and the audio capabilities are the solution's most valuable features. For us, video isn't important as long as audio is good.

The presentation of the solution is very efficient.

The solution makes it easy for us as a team to collaborate remotely.

All of the basic features are fantastic. I couldn't rank them in terms of "favorite", and they are all pretty standard within any other similar product, like Zoom or Microsoft Teams. 

Webex offers very good bandwidth managed tools. Even with low or poor bandwidth, the solution works pretty well.

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.

Currently, the solution isn't really lacking in features.

We've been using the solution for eight years now.

The stability of the solution is excellent compared to other solutions on the market. The solution also works seamlessly with both desktop and mobile devices.

Scalability is fantastic. It's really seamless. If you need to have a big meeting, you can do so quite easily with this solution. It works well. It supports a lot of people at once. It may be that up to one hundred users can join a single call. We've tested the solution with this amount of people and it worked fine. However, largely, we wouldn't do that. We'd run something of that size more like a one-way meeting, similar to a webinar so that things are kept orderly.

I've never contacted technical support directly. We have our own internal team that handles any troubleshooting that needs to happen.

The licensing costs are usually billed on a subscription basis, however I don't know whether it's monthly or yearly. I also don't know the exact costs to our organization. I'm only aware that it's a subscription-based model. There aren't any extra costs on top of the standard licensing fee that is charged.

We schedule calls often with this solution. We schedule a meeting and dial-in to the meeting. When I say dial-in, it's web-based or a data connection, not a traditional voice call. You don't need a phone to use the service.

I would rate this product an eight out of ten. Other products are also doing the same jobs, and run the same tasks. The only difference is stability. Especially when we do screen sharing, compared to other products, Webex performance is much better.

The solution is provided from the cloud, so we're always using the most up-to-date version of the solution. Webex ensures everything is always automatically updated.