I use Webex for Internet meetings.
DBA Team Lead | Principal Apps DBA at Experteam
User-friendly but not very scalable
Pros and Cons
- "The most valuable feature is Webex's user-friendly video conferencing."
- "One area that could use improvement in Webex is the connection speed."
What is our primary use case?
What is most valuable?
The most valuable feature is Webex's user-friendly video conferencing.
What needs improvement?
One area that could use improvement in Webex is the connection speed. There are times when the platform feels a bit slow, which impacts the overall experience.
For how long have I used the solution?
I have been using Webex for a few months.
Buyer's Guide
Webex
March 2025

Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability is average.
What do I think about the scalability of the solution?
It is not very scalable. We have approximately 100 users at our company.
How was the initial setup?
The initial setup is simple and I did it myself.
What other advice do I have?
Overall, I would rate Webex as a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Solution Architect at a wholesaler/distributor with 10,001+ employees
Stable video communications platform that could be more user-friendly
Pros and Cons
- "I enjoy being able to make video calls."
- "I would like the next release to be more user-friendly."
What is our primary use case?
I am a reseller and use Webex to host calls with my clients and other associates within my enterprise.
What is most valuable?
I enjoy being able to make video calls.
What needs improvement?
I would like the next release to be more user-friendly.
For how long have I used the solution?
I have been using Webex for about six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I do not consider Webex to be too scalable.
How was the initial setup?
The initial setup was easy but it was difficult to integrate it within my environment.
What other advice do I have?
I had a hard time integrating this solution within my environment. I prefer Microsoft Teams over Webex.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Webex
March 2025

Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Business Performance Management Professional at a consumer goods company with 1,001-5,000 employees
Straightforward to access and easy to use but sometimes we have connectivity issues
Pros and Cons
- "We can do the global meeting with this solution."
- "Sometimes we've had issues with the connection."
What is our primary use case?
We primarily use the solution for virtual meetings. My company is using the Cisco WebEx for most of their meetings.
What is most valuable?
It's very easy to access.
It's straightforward to use and navigate around.
We can do the global meeting with this solution.
Once you have an account, you can always set up meetings with people via Outlook. It's very simple. If you need to, you can just simply share the link with the people.
Users can connect from anywhere. If they have internet access or they have a phone, they can join a meeting.
What needs improvement?
Sometimes we've had issues with the connection.
For how long have I used the solution?
We've been using the solution since that pandemic started. We've used it for a few years now.
What do I think about the stability of the solution?
The stability is pretty good. We had a multi-meeting, multi-location connected meeting, and it worked pretty well. We needed help from our IT team to set it up, however, once it has started, it worked well. It didn't crash or freeze. There weren't glitches.
What do I think about the scalability of the solution?
The solution can scale well and we haven't faced any limitations. We've had a global meeting without issue, for example.
Our entire organization uses the solution. There are thousands of employees.
How are customer service and support?
We normally deal with our own IT team and not outside technical support. Therefore, I cannot speak to how helpful or responsive they are.
How was the initial setup?
The initial setup is very straightforward. It's not overly complex or difficult.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the cost. I don't handle the billing aspects of the solution.
What other advice do I have?
I'd rate the solution at a seven out of ten. It offers a good connection and is easy to use, however, sometimes we see there's a connectivity issue.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Security Services at a tech services company with 11-50 employees
Good platform for internal chat and ad hoc meetings
Pros and Cons
- "One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."
- "The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."
What is our primary use case?
We primarily use WebEx as our internal chat platform, as well as ad hoc meetings and client meetings.
This solution is cloud-based, so we are always using the latest version.
What is most valuable?
One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform.
What needs improvement?
The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices.
For how long have I used the solution?
I have been using WebEx for about a year or so.
What do I think about the stability of the solution?
The stability seemed fine, for our use.
What do I think about the scalability of the solution?
The scalability is fine.
There are probably about 50-60 of us using it internally and, to a degree, with some of our external clients and consultants.
How are customer service and support?
I have never personally contacted technical support, but my team has.
Which solution did I use previously and why did I switch?
We also use Teams and Zoom. WebEx is a bit clunky for lots of external meetings, so we also use Teams because a lot of our clients have it. Teams also has IMing, but WebEx is sort of defaulted as our major platform, internally.
How was the initial setup?
The installation is very straightforward. I can do it myself, and it took a couple of minutes. You don't need a technical team.
What about the implementation team?
I implemented this solution myself.
What other advice do I have?
I rate WebEx a nine out of ten. It's a pretty good platform and it does what you expect from it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant - Risk and compliance at a tech services company with 51-200 employees
Easy to use with good stability and excellent audio capabilities
Pros and Cons
- "The solution makes it easy for us as a team to collaborate remotely."
- "The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging."
What is our primary use case?
We primarily use the solution for any virtual meeting. We use it for web meetings that require audio communication, text communication, and video. Video is not essential for us most of the time, however. It's not critical to see staff during, for example, team meetings.
What is most valuable?
The chat functionality and the audio capabilities are the solution's most valuable features. For us, video isn't important as long as audio is good.
The presentation of the solution is very efficient.
The solution makes it easy for us as a team to collaborate remotely.
All of the basic features are fantastic. I couldn't rank them in terms of "favorite", and they are all pretty standard within any other similar product, like Zoom or Microsoft Teams.
Webex offers very good bandwidth managed tools. Even with low or poor bandwidth, the solution works pretty well.
What needs improvement?
The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.
Currently, the solution isn't really lacking in features.
For how long have I used the solution?
We've been using the solution for eight years now.
What do I think about the stability of the solution?
The stability of the solution is excellent compared to other solutions on the market. The solution also works seamlessly with both desktop and mobile devices.
What do I think about the scalability of the solution?
Scalability is fantastic. It's really seamless. If you need to have a big meeting, you can do so quite easily with this solution. It works well. It supports a lot of people at once. It may be that up to one hundred users can join a single call. We've tested the solution with this amount of people and it worked fine. However, largely, we wouldn't do that. We'd run something of that size more like a one-way meeting, similar to a webinar so that things are kept orderly.
How are customer service and technical support?
I've never contacted technical support directly. We have our own internal team that handles any troubleshooting that needs to happen.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are usually billed on a subscription basis, however I don't know whether it's monthly or yearly. I also don't know the exact costs to our organization. I'm only aware that it's a subscription-based model. There aren't any extra costs on top of the standard licensing fee that is charged.
What other advice do I have?
We schedule calls often with this solution. We schedule a meeting and dial-in to the meeting. When I say dial-in, it's web-based or a data connection, not a traditional voice call. You don't need a phone to use the service.
I would rate this product an eight out of ten. Other products are also doing the same jobs, and run the same tasks. The only difference is stability. Especially when we do screen sharing, compared to other products, Webex performance is much better.
The solution is provided from the cloud, so we're always using the most up-to-date version of the solution. Webex ensures everything is always automatically updated.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager of Data Center at a insurance company with 51-200 employees
Very Good for HD Video conferencing
Valuable Features:
1. With WebEx, the presenter can show the audience what is on his screen. Files are shared in real time.
2. Audience interactive participation is encouraged and controlled.
3. It identifies who is speaking.
4. It is secure - supports SSL encryption.
Room for Improvement:
1. Video conferencing is not as fast as expected.
2. I don’t think WebEx can support more than 1000 participants.WebEx is one of the leading online conference tools. It is a collaborative tool that combines video, data and voice. It bridges the gap between physical locations. We have multiple branches and we have found that bringing people together becomes almost impossible. Thiat is the major reason why we decided to use WebEx.
WebEx supports both computers and mobile phones. This means both computer (PCs, tablets, Macs) users and mobile phone users can easily participate in the conference. It also has free applications for ipad and iPhones. One thing we enjoyed most was the toll-free facility. You can easily share the desktop screen or files. Presenters can show his audience what is on his screen. Changing of conference host is quite easy.
Other Advice:
WebEx is relatively cheap and cost effective. With $49 per month, 25 people can conveniently enjoy the services. This price cannot be compared to the cost of bringing 25 people together in a physical location
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at a computer software company with 10,001+ employees
Simple implementation, easy to use, but distracting operation noises
Pros and Cons
- "The most valuable feature of Webex is ease to use."
- "The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."
What is our primary use case?
We are using Webex for meetings.
What is most valuable?
The most valuable feature of Webex is ease to use.
What needs improvement?
The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved.
When you mute or unmute someone in Webex it causes a tone or a sound that can be distracting. For example, in Microsoft Teams when someone is muted or unmuted it is silent. When we have a meeting with 100 people the noises are too much. Webex needs to reduce the number of noises activated by using the solution.
For how long have I used the solution?
I have been using Webex for approximately two years.
What do I think about the scalability of the solution?
We have approximately 100 people in m organization using this solution.
How are customer service and support?
I have not contacted the support from Webex.
Which solution did I use previously and why did I switch?
I have previously used Microsoft Teams and Zoom.
Microsoft Teams and Zoom are better than Webex, I have not seen anything special features in Webex.
How was the initial setup?
The setup of Webex is simple.
What other advice do I have?
I have seen Webex improve over the past year. My most recent meeting using Webex was good. Before Webex was the worst meeting platform I used. Every time I went into a meeting, I hang up there for approximately 10 minutes sometimes till I was inside the meeting. Zoom or Microsoft Teams did not have this issue, I was quickly inside the meeting.
We mostly use Microsoft Teams in my organization.
I rate Webex a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
VP, Sr Quantitative Financial Analyst at a financial services firm with 10,001+ employees
Good for hosting large presentations, but a directory for dial-in participants should be available
Pros and Cons
- "The most valuable feature is that you can host presentations with a lot of attendees."
- "It would be great if they had a directory that you could consult for the meeting dial-in numbers."
What is our primary use case?
We use Webex for all of our internal meetings.
What is most valuable?
The most valuable feature is that you can host presentations with a lot of attendees.
What needs improvement?
It would be great if they had a directory that you could consult for the meeting dial-in numbers.
What do I think about the stability of the solution?
Webex seems to be pretty stable.
What do I think about the scalability of the solution?
We have about 600 people in the company and all of them use Webex.
How are customer service and technical support?
I have not needed to ask for support.
Which solution did I use previously and why did I switch?
I have not worked with any similar solutions that I can compare this with.
What other advice do I have?
I would rate this solution a five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free Webex Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
Product Categories
Virtual MeetingsPopular Comparisons
TeamViewer
Skype for Business
Zoom
3CX Live Chat
Cisco Meeting Server
GoToMeeting
Cisco TelePresence
Adobe Connect
Huawei Video Conferencing Platform
GoToWebinar
ON24 Platform
join.me
PGi GlobalMeet
TrueConf Server
InterCall Unified Meeting
Buyer's Guide
Download our free Webex Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Which is the best virtual learning platform?
- Compare WebexTeams to Adobe Connect
- Is Webex suitable for hosting professional video interviews?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?
- Why is Virtual Meetings important for companies?
You outlined perfectly some pros and cons that WebEx has. I would like to add features that helped me when using WebEx at my workplace.
Since it is software as a service, the user only needs to subscribe to the service and have Internet access and he is ready to go. With WebEx, no download is necessary, and the audience does not need to be a subscriber to watch and listen. One of the distinct pro of WebEx is that it successfully combines the online viewing portion with the ability to teleconference easily and be connected to the webinar via the access code. This lets the presenters know who is actually there during the presentation, without need for a time consuming roll call.
More features from WebEx include the ability to easily share documents, presentations, or applications. With a simple click, the user can allow someone else on the other side of the world the opportunity to present, either with their computer, or by taking remote control of his computer. Another pro of web conferencing with WebEx is the ability to access a recording of the meeting. Also, WebEx is fully scalable.