Webex Reviews

Simple, yet powerful!

Excellent mobile interface (Android user here). Everything from
registration to team creation and collaboration feels smooth and
seamless!

Great collaboration tools included!

Instant messaging, video conferencing, document sharing... collaboration!

I'm new to the product.

I have not encountered any deployment issues.

I have not encountered any stability issues.

I have not encountered any scalability issues.

Customer Service:

Customer service is excellent!

Technical Support:

N/A

We did not previously use a different solution.

Initial setup was a breeze.

An in-house team implemented it.

Before choosing this product, I did not evaluate other options.

Whenever I try to use it, whenever I plan a meeting, I visit the website and set it up. We use it primarily for meetings. 

The solution has many features. For example, it has more features than Zoom, which we also use.

You can configure whatever you want in great detail. It's very flexible.

The solution scales well.

It's a bit complex. There's more complexity involved than with, for example, Zoom. The extra features it offers makes everything just a little bit more confusing. They should work to make it simpler. 

The initial setup can be a bit difficult.

The stability needs to be better.

We've been using the solution for almost two years now. We've been using it since the beginning of the pandemic.

I wouldn't describe it as stable. I've had issues with it in the past.

In terms of scalability, you can install it to every client and you can invite hundreds of people into one meeting. The scalability is high and very good.

Thousands of people use the solution in our organization. It's used at all levels from management down.

I'm not sure if there are plans to increase usage or not. 

I've never actually dealt with technical support and therefore cannot comment on their service level. Whenever I have issues, I reach out to my internal IT team. They may have contacted WebEx at some point, however, I can't say for certain that's the case. 

We also use a solution called Jabber, which can communicate with Cisco. I also use Zoom.

The initial setup is a bit more difficult than, for example, Zoom, which is quite straightforward. 

There is just one person needed to install and maintain the product. 

I tried to install it myself, however, ultimately, I needed to get help from our system admins. 

We are a Cisco partner. We're also customers. 

I would recommend the product to others.

I'd rate it at an eight out of ten.

Public Cloud

We use Webex for end-user support purposes whenever there requires troubleshooting. For example, if we want to connect to America or Europe or a different country for the support we can.

The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past.

I have been using Webex for approximately 15 years.

I have found Webex to be stable.

Webex is scalable. 

I have noticed a decrease in the usage of this solution in our organization. We have approximately 10 people who are using this solution in my organization.

The installation is not difficult.

I am able to do the installation myself.

I rate Webex a seven out of ten.

Public Cloud

We primarily use the solution purely as a end-user support. We use it specifically for virtual meetings, 

Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions. 

Cisco Webex is definitely a good solution. 

The product is stable.

We find the solution to be scalable.

The initial setup is pretty simple.

The technical support on offer is excellent.

The licensing could be a bit simpler.

We've used the solution for three or four years. 

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability is good. If a company needs to expand it, it can do so. 

We have three or four engineers that work on the solution.

Cisco has very good technical support across all of its offerings, not just WebEx. They are helpful and responsive. We're quite pleased with their level of service.

We've used this solution for a very, very long time. We didn't use a different product previously. We do also use Zoom alongside WebEx.

The installation is quite straightforward. It's not a difficult implementation.

That said, I did not deal with a full implementation and therefore I can't speak to how long the deployment takes. 

One engineer is more than enough to handle deployment and maintenance. With cloud-based solutions, they simply have to activate the licenses and download the agent. That's basically it. Cisco has made it easy.

In terms of the licensing part, sometimes we don't understand the product line. It's a major difference between Cisco and Zoom. Zoom is more straightforward in terms of licensing and how costs are laid out.

The solution is subscription-based.

The product is expensive. Recently, during the pandemic, they came up with some promos however, otherwise, in a normal scenario, it is expensive.

I'd rate the solution at a nine out of ten.

I'd recommend the solution to other users and organizations.

Public Cloud

We use Webex for virtual meetings.

We have actually shifted from Webex to Teams. It was a company decision made by a few of the managers. To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.

We have a yearly license. I think the price of Webex could be cheaper. 

I rate Webex seven out of 10.

On-premises

Our primary use case is for virtual meetings. 

The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard.

The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed. 

We have been using Webex Meetings for two months. 

I don't have any scalability issues.

We don't really contact customer support because we have isolated issues.

I would rate it a six out of ten. It's not that bad but it's not excellent.

They should improve the overall connection stability. So that if we are on the other side of the world, we won't have issues where the video lags or voice is delayed. They are isolated issues for us. It could be that our ISPs are the problem.

I would recommend Webex for a quick meeting so that employees can meet.

Public Cloud

I enjoy conducting virtual training in the WebEx training room. I’m in Learning & Development and delivering training virtually with a tool that easily integrates with Outlook is great.

Ease of use; people in our company are familiar with WebEx meetings, so to move to the training platform didn’t take a lot of effort or knowledge share.

We are conducting various training sessions frequently using this platform.

For the Training centre:

1. When you use the whiteboard, you cannot MOVE the contributions of learners.
2. To co-facilitate and have all the features, e.g., mute or unmute learners, assign permissions, etc. It seems to be difficult.
3. Unmuting only certain learners, not the whole class, or muting all but not the facilitators seems to be troublesome.

Four years.

No.

Not yet.

I haven’t ask for tech support yet.

Used Saba. Scheduling and the integration with Outlook is much easier with WebEx.

Easy enough.

Not available.

With IT support and global company licenses, it is easy to use.

The actual software product works fairly well. As a general web conferencing product, this does the trick. The screen sharing, whiteboard, and polls are the features that I use most regularly, and I don't think that I could live without them during presentations. The quality of the presentations is very high and the presentations themselves can be archived for future viewing.

It's definitely not easy to learn or to teach. While the multitudes of functions are key selling points, the company didn't offer us any form of training for future employees, so it was up to us to train each other. Their customer service was also fairly sub-par as far as what I am used to. The only other major complaint that I have is that I have never hosted nor joined a webex, where no one had a problem downloading the necessary software or understanding how to connect. I think a few simple updates to their user experience could fix this.

Webex is THE web meeting/conferencing service and in general will get the job done. Having a sales service that doesn't need to travel to present every single pitch can save money for nearly every sized organization. We truly believe that the first few WebEx meetings usually lead to an in-face meeting to sign up a new client.