Webex Reviews

Using it for web conferencing, and for screen and documents sharing between members of geographically distributed teams. 

Team members do not need to use public solutions to collaborate on complex projects, share files and screens.

• Audio and video conferencing
• Screen demonstration and control
• Document sharing

Webex is mostly doing its job without any issues. The only thing it maybe needs is a chat. It is not very comfortable to use. Private and public messages is a good idea, but it is too easy to select the wrong option.

No issues.

No issues.

Using it anywhere on any devices.

Having the quickest meetings ever.

Overall collaborations.

I have used it for one year.

No issues.

No issues.

No issues.

A 10 out of 10.

A 10 out of 10.

Jabber. It was less flexible, which is why we switched.

The initial setup was easy and quick.

It was implemented through a vendor team. I would give them a 10 out of 10.

Not applicable.

Not applicable.

Improved collaboration.

Cisco Spark has changed the concept of team messaging and communication in a very dramatic way. Messaging, meeting, and delivery calling are now easy from the cloud. This app also ensures security of the users by providing an encrypted and feasible chance for enterprise-wide engagement. The part I like best is that I can communicate with team members easily and also can have private chats outside the main room. Users can share content in a meeting, when in a call, or when messaging anyone, and the app can be accessed on smart phones, browsers, and dedicated downloads on Windows or Mac desktops.

Though it is a nice app to work with, it has downsides, too. It is not very user-friendly. Sometimes users cannot use voice recognition to send a message. Sometimes messages will not send, icons sometimes will not load, and those things disappoint a user. They should work on solving these issues as soon as possible.

One year.

No issues.

No issues.

No issues.

Good.

Awesome.

No.

The possibility to have conferences with several people. The best feature is that you know to whom you are talking. It's not like a phone conference where someone is talking, but if you don't recognize the voice, you don't know who is talking.

Also, I like the ability to integrate video conference into the meeting.

I'm work at Telefonica International. This tool improves our communications with people all around the globe.

Cisco WebEx is always developing more functions and improving on the ones that it already has. So, I think that all areas are improving already.

For three years now.

Yes, but it depends on the customers'/users' networks, not with Cisco WebEx in particular.

No issues.

I would give it a six out of 10.

Not previously. But currently, we also use Lync (Skype for Business), and WebEx is far far better than Skype.

No, it's very easy to implement as long as you have a clear picture of what you want. Also, the tool is very malleable, so you can easily change functionalities.

Cisco is not cheap, and this product is not the exception to the rule, but it is worth all the money paid.

No.

If you have the budget, go for WebEx. You won't find anything more stable, scalable, and with a fair support team.

I enjoy conducting virtual training in the WebEx training room. I’m in Learning & Development and delivering training virtually with a tool that easily integrates with Outlook is great.

Ease of use; people in our company are familiar with WebEx meetings, so to move to the training platform didn’t take a lot of effort or knowledge share.

We are conducting various training sessions frequently using this platform.

For the Training centre:

1. When you use the whiteboard, you cannot MOVE the contributions of learners.
2. To co-facilitate and have all the features, e.g., mute or unmute learners, assign permissions, etc. It seems to be difficult.
3. Unmuting only certain learners, not the whole class, or muting all but not the facilitators seems to be troublesome.

Four years.

No.

Not yet.

I haven’t ask for tech support yet.

Used Saba. Scheduling and the integration with Outlook is much easier with WebEx.

Easy enough.

Not available.

With IT support and global company licenses, it is easy to use.

You can easily collaborate with your work colleagues even with your mobile phone.

We send news about our products through Cisco Spark and the people included in the room can ask questions about them.

The phone calling option.

1 year.

No

No

No

Very good

Very good

No

It was straightforward

We implemented an in-house one

We haven't calculate it

Be aware what is free and what needs an enterprise license.

No. We were sure to deploy Cisco Spark

No

Simple, yet powerful!

Excellent mobile interface (Android user here). Everything from
registration to team creation and collaboration feels smooth and
seamless!

Great collaboration tools included!

Instant messaging, video conferencing, document sharing... collaboration!

I'm new to the product.

I have not encountered any deployment issues.

I have not encountered any stability issues.

I have not encountered any scalability issues.

Customer service is excellent!

N/A

We did not previously use a different solution.

Initial setup was a breeze.

An in-house team implemented it.

Before choosing this product, I did not evaluate other options.

WebEx Integration to Outlook helps our users to schedule audio conference meetings with a push of a button. It is easy to use. This product enables scheduling of the audio bridge with random conference codes.

I don’t have an example to share. This is basically a cost avoidance solution at this time. In the future it may change the way the organization functions which we support, as soon as they drive more adoption of video and web collaboration available with CWMS.

CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet. There is no video integration with other Cisco endpoints such as DX80, DX650, or the new Cisco IP Phones 8845 or 8865 video phones. These are the areas where it could improve.

I have used this solution for more than 18 months.

There is an issue with MR2 that was fixed with a special hot fix or MR3. If you host or join an audio bridge only by phone, the meeting never ends. However, after reaching two concurrent meetings, you are not able to start a new meeting.

The CWMS large deployment is limited to 2,000 concurrent participants. There is no way to increase this limit by using the same website. A new website name and additional resources are required in order to expand; this is not easy to support.

I would give the technical support a 8/10 rating.

They started using MeetingPlace and followed the path to upgrade to WebEx on-premises as Cisco acquired MeetingPlace.

The setup was quite straightforward.

It all depends on what your needs are. Employ this solution for only the US audio conference when you already have Cisco Workspace Licensing, then it makes sense. I don’t know what TCO would be if you need this for the international audio conference and if you don’t have the Cisco IP telephone or if you are using the Cisco user licensing.

We did not evaluate other options.

Take into consideration your user needs, what user experience you want to deliver, and of course how this solution will play with your existing unified or non-communications ecosystem.