Name: Webex
Brand: Cisco
Rating: 4.0 (126 reviews)

it_user667461

CIO at a tech services company

May 18, 2017

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The mobile interface, registration, and team creation and collaboration features are valuable.

What is most valuable?

Simple, yet powerful!

Excellent mobile interface (Android user here). Everything from
registration to team creation and collaboration feels smooth and
seamless!

How has it helped my organization?

Great collaboration tools included!

What needs improvement?

Instant messaging, video conferencing, document sharing... collaboration!

For how long have I used the solution?

I'm new to the product.

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What was my experience with deployment of the solution?

I have not encountered any deployment issues.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and support?

Customer Service:

Customer service is excellent!

Technical Support:

N/A

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Initial setup was a breeze.

What about the implementation team?

An in-house team implemented it.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

SrNetworkEng4011

Senior Network Engineer at a tech services company with 10,001+ employees

Apr 1, 2017

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It enables scheduling of the audio bridge with random conference codes.

What is most valuable?

WebEx Integration to Outlook helps our users to schedule audio conference meetings with a push of a button. It is easy to use. This product enables scheduling of the audio bridge with random conference codes.

How has it helped my organization?

I don’t have an example to share. This is basically a cost avoidance solution at this time. In the future it may change the way the organization functions which we support, as soon as they drive more adoption of video and web collaboration available with CWMS.

What needs improvement?

CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet. There is no video integration with other Cisco endpoints such as DX80, DX650, or the new Cisco IP Phones 8845 or 8865 video phones. These are the areas where it could improve.

For how long have I used the solution?

I have used this solution for more than 18 months.

What do I think about the stability of the solution?

There is an issue with MR2 that was fixed with a special hot fix or MR3. If you host or join an audio bridge only by phone, the meeting never ends. However, after reaching two concurrent meetings, you are not able to start a new meeting.

What do I think about the scalability of the solution?

The CWMS large deployment is limited to 2,000 concurrent participants. There is no way to increase this limit by using the same website. A new website name and additional resources are required in order to expand; this is not easy to support.

How are customer service and technical support?

I would give the technical support a 8/10 rating.

Which solution did I use previously and why did I switch?

They started using MeetingPlace and followed the path to upgrade to WebEx on-premises as Cisco acquired MeetingPlace.

How was the initial setup?

The setup was quite straightforward.

What's my experience with pricing, setup cost, and licensing?

It all depends on what your needs are. Employ this solution for only the US audio conference when you already have Cisco Workspace Licensing, then it makes sense. I don’t know what TCO would be if you need this for the international audio conference and if you don’t have the Cisco IP telephone or if you are using the Cisco user licensing.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

Take into consideration your user needs, what user experience you want to deliver, and of course how this solution will play with your existing unified or non-communications ecosystem.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide

Webex

December 2025

Free Report: Webex Reviews and More

Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

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879,477 professionals have used our research since 2012.

it_user396999

Solution Manager - Pre Sales - West Europe at a tech services company with 501-1,000 employees

Mar 9, 2017

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Enables virtual meeting rooms, desktop sharing, and whiteboards.

What is most valuable?

Virtual meeting rooms
Video/Voice capabilities
Desktop sharing and whiteboards

How has it helped my organization?

Increased productivity
Ability to have meetings on-the-fly, without any scheduling
Resources are always available

What needs improvement?

I would like to see integration with legacy video endpoints.

For how long have I used the solution?

I have used it for 18 months.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not have any scalability issues. My requirement is a maximum of ten end points connected.

How are customer service and technical support?

I would give technical support a rating of 9/10.

Which solution did I use previously and why did I switch?

We previously used free solutions such as Skype or Google Hangouts.

How was the initial setup?

The initial setup was simple.

Which other solutions did I evaluate?

We evaluated Videxio, Pexip, and Google Hangouts.

What other advice do I have?

It is easy to implement. Go for WebEx cloud services.

Disclosure: My company has a business relationship with this vendor other than being a customer. We're both a customer & partner as a systems integrator,

it_user358452

Customer and Market Insights Manager at a tech company with 201-500 employees

Feb 23, 2017

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This gives me easy, reliable sharing of content to remote employees.

What is most valuable?

I really value WebEx’s sharing of applications.

How has it helped my organization?

WebEx enables remote employees to participate in training sessions and other meetings.

What needs improvement?

Recordings are slow to start, sometimes fail, and are difficult to edit.

For how long have I used the solution?

I have used it for over 10 years.

What do I think about the stability of the solution?

I did not ecnounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How was the initial setup?

User setup was straightforward.

What other advice do I have?

WebEx’s sharing of an application or the desktop enables me to give a presentation or a demo to remote colleagues, customers and prospects. Other services such as email, audio conferencing and twitter are very useful for communicating in other important ways, WebEx is the corporate gold standard for what it does best, that is easy, reliable sharing of content on my screen to one or several hundred people in real time.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user479847

Marketing Campaign Manager at a tech vendor with 10,001+ employees

Jan 11, 2017

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I used it for Team collaboration and Webinars.

What is most valuable?

- Team collaboration

- Webinars

How has it helped my organization?

- Relieved some bandwidth

- Freed up budget

What needs improvement?

- Customer Service/Support

- UX

For how long have I used the solution?

- 3 years

What was my experience with deployment of the solution?

- No, pretty easy

What do I think about the stability of the solution?

- No

What do I think about the scalability of the solution?

- No

How are customer service and technical support?

Customer Service:

- Poor

Technical Support:

- Average

Which solution did I use previously and why did I switch?

- Switched from WebEx to another provider

How was the initial setup?

- Straightforward

What about the implementation team?

- In-house

What's my experience with pricing, setup cost, and licensing?

- Annual contracts can be rough

What other advice do I have?

- This is the best everyone knows about, but there are plenty other players.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user10959

Owner at a consultancy with self employed

May 1, 2014

WebEx Reporting Insanity

I just finished one month of repeated emails, phone calls, and online test sessions with Cisco WebEx tech support. We found the answer to the problem I originally reported to them and in an attempt to save others the same frustration I thought I would write it up in this post.

The symptom I observed was that the In-Event Activity Report for one of my WebEx Event Center webinars contained columns showing results for some of the polls we had run, but others were missing.

It turns out that this was because WEBEX ONLY CAPTURES IN-EVENT ACTIVITY INFORMATION WHILE THE RECORDER IS RUNNING.

My first two polls were just audience demographics, asked while giving the live audience their instructions about using the conferencing software. I don't record that, because viewers of the archive have no reason to care and they can't participate. I start the recording after giving instructions and before introducing the content. Turns out this is a very bad idea if you want a report.

If you look hard enough, you can find a WebEx Knowledge Base Article (WBX45170) that tells you "In-Event Activity Reports are only available for events recorded on the server (Network-Based Recording)." But it never mentions the fact that information is only captured while the recorder is on.

I can't think of any way to describe this other than product design insanity. Reports are vital records of what happened during a web session. They should be… must be… divorced from any decisions I make about whether I want to make an archive recording, what portions of the event I elect to record, and whether I store the recording on disk or the network server.

The In-Event Activity Report is very important in WebEx, because it offers the only combined, integrated record of attendee interactions. The only other way to see their chat messages, Q&A questions, or poll responses is to manually save multiple distinct files before you close your meeting session. And all three of those interaction reports are in significantly different formats. Hell, they don't even go to the same default directory on your hard drive.

I expect more from the market share leader in the world of web events. WebEx has a massive customer base, a long product history, and plenty of real world usage experience. We should not have to put up with substandard reporting of our critical event data.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PatrickCiPaaS

Senior Technical Product Marketing Manager at a tech vendor with 51-200 employees

Feb 15, 2013

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This product from Cisco definitely rocks No wonder they're a market leader on many network products.

Valuable Features:

One-click meetings have been the most useful feature once you get used to hosting meetings. You can preconfigure all the settings and litterally click once to start a WebEx.

Room for Improvement:

As conferencing software goes from a user perspective, it's difficult to come up with something. The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile start.

Other Advice:

WebEx allows both host and participants to engage in an online class, conference, training session, or support case with ease.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PatrickCiPaaSSenior Technical Product Marketing Manager at a tech vendor with 51-200 employees

Report as inappropriate

Mar 16, 2013

Thanks for adding your comments Alin Radu! You've highlighted more nice features.

See all 2 comments

it_user1206

Marketing at a marketing services firm with 51-200 employees

Jul 17, 2012

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WebEx is the best option for Web Conferencing. The software can be annoying at times, but it's worth the cost.

Valuable Features:

The actual software product works fairly well. As a general web conferencing product, this does the trick. The screen sharing, whiteboard, and polls are the features that I use most regularly, and I don't think that I could live without them during presentations. The quality of the presentations is very high and the presentations themselves can be archived for future viewing.

Room for Improvement:

It's definitely not easy to learn or to teach. While the multitudes of functions are key selling points, the company didn't offer us any form of training for future employees, so it was up to us to train each other. Their customer service was also fairly sub-par as far as what I am used to. The only other major complaint that I have is that I have never hosted nor joined a webex, where no one had a problem downloading the necessary software or understanding how to connect. I think a few simple updates to their user experience could fix this.

Other Advice:

Webex is THE web meeting/conferencing service and in general will get the job done. Having a sales service that doesn't need to travel to present every single pitch can save money for nearly every sized organization. We truly believe that the first few WebEx meetings usually lead to an in-face meeting to sign up a new client.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.