Webex Reviews

Simple, yet powerful!

Excellent mobile interface (Android user here). Everything from
registration to team creation and collaboration feels smooth and
seamless!

Great collaboration tools included!

Instant messaging, video conferencing, document sharing... collaboration!

I'm new to the product.

I have not encountered any deployment issues.

I have not encountered any stability issues.

I have not encountered any scalability issues.

Customer Service:

Customer service is excellent!

Technical Support:

N/A

We did not previously use a different solution.

Initial setup was a breeze.

An in-house team implemented it.

Before choosing this product, I did not evaluate other options.

We use Webex for virtual meetings.

We have actually shifted from Webex to Teams. It was a company decision made by a few of the managers. To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.

We have a yearly license. I think the price of Webex could be cheaper. 

I rate Webex seven out of 10.

On-premises

1. With WebEx, the presenter can show the audience what is on his screen. Files are shared in real time. 2. Audience interactive participation is encouraged and controlled. 3. It identifies who is speaking. 4. It is secure - supports SSL encryption.

1. Video conferencing is not as fast as expected. 2. I don’t think WebEx can support more than 1000 participants.WebEx is one of the leading online conference tools. It is a collaborative tool that combines video, data and voice. It bridges the gap between physical locations. We have multiple branches and we have found that bringing people together becomes almost impossible. Thiat is the major reason why we decided to use WebEx. WebEx supports both computers and mobile phones. This means both computer (PCs, tablets, Macs) users and mobile phone users can easily participate in the conference. It also has free applications for ipad and iPhones. One thing we enjoyed most was the toll-free facility. You can easily share the desktop screen or files. Presenters can show his audience what is on his screen. Changing of conference host is quite easy.

WebEx is relatively cheap and cost effective. With $49 per month, 25 people can conveniently enjoy the services. This price cannot be compared to the cost of bringing 25 people together in a physical location

I enjoy conducting virtual training in the WebEx training room. I’m in Learning & Development and delivering training virtually with a tool that easily integrates with Outlook is great.

Ease of use; people in our company are familiar with WebEx meetings, so to move to the training platform didn’t take a lot of effort or knowledge share.

We are conducting various training sessions frequently using this platform.

For the Training centre:

1. When you use the whiteboard, you cannot MOVE the contributions of learners.
2. To co-facilitate and have all the features, e.g., mute or unmute learners, assign permissions, etc. It seems to be difficult.
3. Unmuting only certain learners, not the whole class, or muting all but not the facilitators seems to be troublesome.

Four years.

No.

Not yet.

I haven’t ask for tech support yet.

Used Saba. Scheduling and the integration with Outlook is much easier with WebEx.

Easy enough.

Not available.

With IT support and global company licenses, it is easy to use.

We primarily use the solution purely as a end-user support. We use it specifically for virtual meetings, 

Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions. 

Cisco Webex is definitely a good solution. 

The product is stable.

We find the solution to be scalable.

The initial setup is pretty simple.

The technical support on offer is excellent.

The licensing could be a bit simpler.

We've used the solution for three or four years. 

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability is good. If a company needs to expand it, it can do so. 

We have three or four engineers that work on the solution.

Cisco has very good technical support across all of its offerings, not just WebEx. They are helpful and responsive. We're quite pleased with their level of service.

We've used this solution for a very, very long time. We didn't use a different product previously. We do also use Zoom alongside WebEx.

The installation is quite straightforward. It's not a difficult implementation.

That said, I did not deal with a full implementation and therefore I can't speak to how long the deployment takes. 

One engineer is more than enough to handle deployment and maintenance. With cloud-based solutions, they simply have to activate the licenses and download the agent. That's basically it. Cisco has made it easy.

In terms of the licensing part, sometimes we don't understand the product line. It's a major difference between Cisco and Zoom. Zoom is more straightforward in terms of licensing and how costs are laid out.

The solution is subscription-based.

The product is expensive. Recently, during the pandemic, they came up with some promos however, otherwise, in a normal scenario, it is expensive.

I'd rate the solution at a nine out of ten.

I'd recommend the solution to other users and organizations.

Public Cloud

The actual software product works fairly well. As a general web conferencing product, this does the trick. The screen sharing, whiteboard, and polls are the features that I use most regularly, and I don't think that I could live without them during presentations. The quality of the presentations is very high and the presentations themselves can be archived for future viewing.

It's definitely not easy to learn or to teach. While the multitudes of functions are key selling points, the company didn't offer us any form of training for future employees, so it was up to us to train each other. Their customer service was also fairly sub-par as far as what I am used to. The only other major complaint that I have is that I have never hosted nor joined a webex, where no one had a problem downloading the necessary software or understanding how to connect. I think a few simple updates to their user experience could fix this.

Webex is THE web meeting/conferencing service and in general will get the job done. Having a sales service that doesn't need to travel to present every single pitch can save money for nearly every sized organization. We truly believe that the first few WebEx meetings usually lead to an in-face meeting to sign up a new client.

It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers.

Webinar.

The charges for US and Asia vary greatly.  It costs more to subscribe to WebEx in Asia.

Three to five years.

No stability issues.

No scalability issues.

Very good. Phone support is available 24/7 to get technical help.

I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost.

Set up is convenient.

WebEx is cost effective if the company or individual is located in the US.

Zoom is a good equivalent and alternative.

If you are not located in the US, do consider Zoom.

Our primary use case is for virtual meetings. 

The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard.

The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed. 

We have been using Webex Meetings for two months. 

I don't have any scalability issues.

We don't really contact customer support because we have isolated issues.

I would rate it a six out of ten. It's not that bad but it's not excellent.

They should improve the overall connection stability. So that if we are on the other side of the world, we won't have issues where the video lags or voice is delayed. They are isolated issues for us. It could be that our ISPs are the problem.

I would recommend Webex for a quick meeting so that employees can meet.

Public Cloud