Senior Technical Product Marketing Manager at SnapLogic
This product from Cisco definitely rocks No wonder they're a market leader on many network products.
What is most valuable?
One-click meetings have been the most useful feature once you get used to hosting meetings. You can preconfigure all the settings and litterally click once to start a WebEx.
What needs improvement?
As conferencing software goes from a user perspective, it's difficult to come up with something. The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile start.
What other advice do I have?
WebEx allows both host and participants to engage in an online class, conference, training session, or support case with ease.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Solution Architect at a tech services company with 10,001+ employees
Easy to use, has good connection, and good screen-sharing features
Pros and Cons
- "We can easily connect the device and create a room and then we can call many devices."
- "The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use."
How has it helped my organization?
The most valuable features are:
- It's easy to use
- The connection is good
- Screen-sharing.
What needs improvement?
The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use.
What do I think about the stability of the solution?
I haven't had any problems with stability or scalability.
Which solution did I use previously and why did I switch?
I like Webex more because it's more convenient. I can install it on a mobile phone. The UX is better than Zoom but I know other people prefer Zoom.
What other advice do I have?
I would rate Webex an eight out of ten.
I would recommend Webex because I can use it with other devices. We can easily connect the device and create a room and then we can call many devices.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Webex
March 2025

Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
IT Support Team Leader at a tech services company with 201-500 employees
High quality presentations, simple installation, and responsive support
Pros and Cons
- "Overall the quality of the solution is very good."
- "The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises."
What is our primary use case?
Webex is very good for webinars and presentations. I used it for attending Cisco webinars and other security training. It's very good.
What is most valuable?
Overall the quality of the solution is very good.
What needs improvement?
The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.
For how long have I used the solution?
I have been using Webex for approximately one year.
What do I think about the scalability of the solution?
Webex has been scalable.
We plan to increase the usage of Webex.
How are customer service and support?
I have been in contact with the support for Webex and they have always solved our issue in a timely manner.
Which solution did I use previously and why did I switch?
I have used Zoom previously and if I had to choose which one I prefer, I would pick Webex.
How was the initial setup?
The installation is simple, and it takes approximately one hour.
What about the implementation team?
I am able to do the implementation myself.
What's my experience with pricing, setup cost, and licensing?
There are licenses for business to use the solution but for end-users, there is not.
What other advice do I have?
I would recommend this solution to others.
I rate Webex an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cyber Security Consultant at a consultancy with 11-50 employees
Useful for virtual meetings, but stability needs improvement
Pros and Cons
- "A valuable feature of Webex is that it's useful for virtual meetings and similar webinars."
- "Webex's stability could be improved."
What is our primary use case?
What is most valuable?
A valuable feature of Webex is that it's useful for virtual meetings and similar webinars.
What needs improvement?
Webex's stability could be improved.
For how long have I used the solution?
I have been using Webex for more than six years.
What do I think about the stability of the solution?
Webex should be more stable. I have had some problems with connection, and it can be complicated in some areas.
What do I think about the scalability of the solution?
This solution is scalable.
How was the initial setup?
The installation is straightforward, but it can be tricky parts when opening a session on your mobile phone or laptop.
What's my experience with pricing, setup cost, and licensing?
Webex is expensive, especially compared to Zoom or Google.
Which other solutions did I evaluate?
Zoom or Google could be good solutions for medium-sized or cost-conscious companies. However, not every country in the world can use all software—in some countries you cannot use Google, in some you cannot use Webex.
What other advice do I have?
I rate Webex a seven out of ten. Whether I would recommend Webex to others depends on the size and policy of a company. If they decide that they want to have an image or a reputation to show that they are a big corporation, and use a high brand product, they could use Webex. However, if they're just a medium company and very cost-conscious, then there are other options. It really depends on the image of your company, as well as your network condition.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Executive at a tech services company with 10,001+ employees
It's clunky and hard to use, but stable once you get it running
Pros and Cons
- "Once it's running, it's okay."
- "Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain."
What is our primary use case?
We use Webex for the same purpose as Zoom, i.e. to do web meetings, but we don't use Webex unless our customers require it.
What needs improvement?
Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain.
What do I think about the stability of the solution?
It's hard to get Webex running, but once it's running it's okay.
What other advice do I have?
I rate Webex four out of 10. I recommend people use Zoom instead.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at JLDG
Losing ground to competitors, could be more user-friendly
Pros and Cons
- "The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."
What needs improvement?
The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there. I ran into some connectivity issues with WebEx in previous versions but those have been fixed now.
For how long have I used the solution?
I do not use it as much as I used to. WebEx seems to be losing ground to competitors like Zoom. At least this is the case in my environment.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Implementation Engineer at a tech vendor with 201-500 employees
Effective for virtual meetings, scalable, but integration could improve
Pros and Cons
- "It is a valuable solution for virtual meetings."
- "The solution could improve by having better integration with other platforms."
What is our primary use case?
I used Webex for virtual meetings.
What is most valuable?
It is a valuable solution for virtual meetings.
What needs improvement?
The solution could improve by having better integration with other platforms.
For how long have I used the solution?
I have been using Webex for approximately three years.
What do I think about the scalability of the solution?
Webex is scalable.
We have approximately 200 people in my organization that has been using this solution.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams and I prefer it Webex.
What's my experience with pricing, setup cost, and licensing?
There is a license needed to use this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Webex a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Executive Officer at a tech services company with 1,001-5,000 employees
Quick installation, stable, and scalable
Pros and Cons
- "Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
What is our primary use case?
Webex can be used useful for virtual meetings.
What is most valuable?
Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.
For how long have I used the solution?
I have been using Webex for approximately three years.
What do I think about the stability of the solution?
I have found the solution to be stable.
What do I think about the scalability of the solution?
Webex is scalable.
We have almost all of the employees at my organization is using Webex.
How are customer service and support?
I have not contacted support.
Which solution did I use previously and why did I switch?
I have used Zoom previously.
How was the initial setup?
The installation is straightforward, and only takes a couple of minutes to install.
What's my experience with pricing, setup cost, and licensing?
The price of the license for the solution could be less expensive.
What other advice do I have?
I would recommend this solution to others.
I rate Webex a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free Webex Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
Product Categories
Virtual MeetingsPopular Comparisons
TeamViewer
Skype for Business
Zoom
3CX Live Chat
Cisco Meeting Server
GoToMeeting
Cisco TelePresence
Adobe Connect
Huawei Video Conferencing Platform
GoToWebinar
ON24 Platform
join.me
PGi GlobalMeet
TrueConf Server
InterCall Unified Meeting
Buyer's Guide
Download our free Webex Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Which is the best virtual learning platform?
- Compare WebexTeams to Adobe Connect
- Is Webex suitable for hosting professional video interviews?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?
- Why is Virtual Meetings important for companies?
Thanks for adding your comments Alin Radu! You've highlighted more nice features.