Webex is used mainly for virtual meetings.
Telco specialist pre-Sales Engineer at a computer software company with 10,001+ employees
Impressive streaming quality, reliable, and quick installation
Pros and Cons
- "The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom."
- "Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."
What is our primary use case?
What is most valuable?
The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom.
What needs improvement?
Webex could improve the sharing features.
Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.
For how long have I used the solution?
I have been using Webex since it was released, approximately 20 years ago.
Buyer's Guide
Webex
November 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability of Webex is good. I have a very good home bandwidth, the stability isn't an issue.
What do I think about the scalability of the solution?
The biggest Webexsession I have ever done was with approximately 120 people, but typically the sessions are between 15 and 20 people.
Which solution did I use previously and why did I switch?
I have used other similar solutions, such as Teams and Zoom.
How was the initial setup?
I did not do the implementation of Webex. However, it took one or two minutes to be installed.
What other advice do I have?
I rate Webex an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at a computer software company with 10,001+ employees
It's user-friendly, but maybe it could be more integrated with other platforms
Pros and Cons
- "Webex is user-friendly."
- "Cisco could maybe make Webex more integrated and compatible with other platforms."
What is our primary use case?
Webex is my main mode of communication for meetings.
What is most valuable?
Webex is user-friendly.
What needs improvement?
Cisco could maybe make Webex more integrated and compatible with other platforms.
For how long have I used the solution?
I've been using Webex for quite a long time. It has been several years now.
What other advice do I have?
I rate Webex seven out of 10. I would recommend it to others.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Webex
November 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees
Free version available, simple to implement, but could function better
Pros and Cons
- "I have found Webex to be stable."
- "I do not like the solutions functions."
What is our primary use case?
I am using Webex for video conferencing.
I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.
What needs improvement?
I do not like the solutions functions.
For how long have I used the solution?
I have been using Webex for many years. I did not use it very often, I use it approximately once a month.
What do I think about the stability of the solution?
I have found Webex to be stable.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.
How was the initial setup?
Webex is easy to implement.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of Webex.
What other advice do I have?
I rate Webex a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Architect, SCRUM Product Owner at a tech company with 10,001+ employees
Useful for virtual meetings, but stability needs improvement
Pros and Cons
- "A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied."
- "Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated."
What is our primary use case?
My primary use case of Webex is virtual meetings. We also use it for direct communication and phone replacement.
I think this solution is cloud-based.
What is most valuable?
A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied.
What needs improvement?
Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated.
For how long have I used the solution?
I have been using Webex for maybe five years.
What do I think about the stability of the solution?
The stability is not so good. It crashes very often.
What do I think about the scalability of the solution?
I'm not in charge of expanding or scaling, but for me, it works fine.
What other advice do I have?
I rate Webex a seven out of ten because it crashes sometimes. I would recommend Webex to others considering implementation, but I would advise that they evaluate different solutions and take what works best for a particular use case.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Engineer at Harel Mallac Technologies Ltd
User friendly, straightforward installation, but more dashboards needed
Pros and Cons
- "The solution is user-friendly."
- "The solution could improve by having more dashboards and enhancing the processing speed."
What is our primary use case?
This solution is used for virtual meetings.
What is most valuable?
The solution is user-friendly.
What needs improvement?
The solution could improve by having more dashboards and enhancing the processing speed.
For how long have I used the solution?
I have been using Webex for approximately three years.
What do I think about the scalability of the solution?
I have approximately 50 using the solution in my organization. We have plans to increase the usage of the solution.
Which solution did I use previously and why did I switch?
We have used Microsoft Teams.
How was the initial setup?
The installation is straightforward.
What about the implementation team?
I am able to do the implementation of Webex.
What other advice do I have?
I would recommend this solution to others.
I rate Webex a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology Consultant- Networking Services at STS
Good tech support and easy installation
Pros and Cons
- "I am completely satisfied with the tech support."
- "The solution should have better integration with Microsoft."
What is our primary use case?
I do not know which version we are using, although I believe it to be the latest one.
What needs improvement?
The solution should have better integration with Microsoft.
For how long have I used the solution?
We have been using Webex for several years.
How are customer service and support?
I am completely satisfied with the tech support.
Which solution did I use previously and why did I switch?
We did not try another solution prior to Webex.
How was the initial setup?
The installation is straightforward and easy.
It took around a half-an-hour.
What about the implementation team?
The installation can be done on one's own.
Two engineers are required for the deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
I believe the license to be monthly.
What other advice do I have?
There are around 350 people using the solution in our organization.
I would recommend it to others.
My advice is that people make use of the cloud-based solution, as oposed to the on-premises one. It is easy and very good.
I would rate Webex as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at Apply Solutions
Great sound quality and great quality on pics and videos
Pros and Cons
- "Great quality of sound, quality of pics and video."
- "Price is a little high."
What is our primary use case?
Our primary use case of this solution is for internal company meetings. We are customers of Webex and I'm the owner.
What is most valuable?
The best features of this product are the quality of sound, quality of pics and video. I think it's a very good software.
What needs improvement?
The price of the solution could be slightly reduced.
For how long have I used the solution?
I've been using this solution for two months.
How was the initial setup?
The initial setup was very straightforward. No bugs or glitches. We have between five and 10 users in the company.
What other advice do I have?
I would rate this solution a 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network & Unified Collaboration Leader at a energy/utilities company with 10,001+ employees
Messaging, meeting, and delivery calling are now easier from the cloud, but the product is not very user-friendly
What is most valuable?
Improved collaboration.
How has it helped my organization?
Cisco Spark has changed the concept of team messaging and communication in a very dramatic way. Messaging, meeting, and delivery calling are now easy from the cloud. This app also ensures security of the users by providing an encrypted and feasible chance for enterprise-wide engagement. The part I like best is that I can communicate with team members easily and also can have private chats outside the main room. Users can share content in a meeting, when in a call, or when messaging anyone, and the app can be accessed on smart phones, browsers, and dedicated downloads on Windows or Mac desktops.
What needs improvement?
Though it is a nice app to work with, it has downsides, too. It is not very user-friendly. Sometimes users cannot use voice recognition to send a message. Sometimes messages will not send, icons sometimes will not load, and those things disappoint a user. They should work on solving these issues as soon as possible.
For how long have I used the solution?
One year.
What was my experience with deployment of the solution?
No issues.
What do I think about the stability of the solution?
No issues.
What do I think about the scalability of the solution?
No issues.
How are customer service and technical support?
Customer Service:
Good.
Technical Support:Awesome.
Which solution did I use previously and why did I switch?
No.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Webex Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
Product Categories
Virtual MeetingsPopular Comparisons
TeamViewer
Zoom
Skype for Business
3CX Live Chat
Cisco Meeting Server
GoToMeeting
Cisco TelePresence
Adobe Connect
Huawei Video Conferencing Platform
GoToWebinar
ON24 Platform
join.me
PGi GlobalMeet
TrueConf Server
InterCall Unified Meeting
Buyer's Guide
Download our free Webex Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Which is the best virtual learning platform?
- Compare WebexTeams to Adobe Connect
- Is Webex suitable for hosting professional video interviews?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?