Webex Reviews

We use this solution for virtual meetings including video conferences. I'm an IT programmer. 

The stability of the solution is the most important thing. I've used Teams previously and we had a lot of issues with stability. 

I'd like to see a modernized user interface, something a bit more colorful. In that sense, a solution like Teams is much better, it has a modern UI.  

I've been using this solution for two years. 

It's quite scalable, we've had large numbers on WebEx conferences.

We previously used MyMeeting which is more of a boardroom hosted environment where you can connect boardroom Polycom devices to a virtual cloud meeting room. 

I recommend this product and rate it eight out of 10. 

Webex is used mainly for virtual meetings.

The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom.

Webex could improve the sharing features.

Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations.  Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.

I have been using Webex since it was released, approximately 20 years ago.

The stability of Webex is good. I have a very good home bandwidth, the stability isn't an issue.

The biggest Webexsession I have ever done was with approximately 120 people, but typically the sessions are between 15 and 20 people.

I have used other similar solutions, such as Teams and Zoom.

I did not do the implementation of Webex. However, it took one or two minutes to be installed.

I rate Webex an eight out of ten.

Webex is my main mode of communication for meetings.

Webex is user-friendly.

Cisco could maybe make Webex more integrated and compatible with other platforms.

I've been using Webex for quite a long time. It has been several years now. 

I rate Webex seven out of 10. I would recommend it to others.

I am using Webex for video conferencing.

I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.

I do not like the solutions functions.

I have been using Webex for many years. I did not use it very often, I use it approximately once a month.

I have found Webex to be stable.

I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.

Webex is easy to implement.

I am using the free version of Webex.

I rate Webex a six out of ten.

My primary use case of Webex is virtual meetings. We also use it for direct communication and phone replacement. 

I think this solution is cloud-based. 

A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied. 

Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated. 

I have been using Webex for maybe five years. 

The stability is not so good. It crashes very often. 

I'm not in charge of expanding or scaling, but for me, it works fine. 

I rate Webex a seven out of ten because it crashes sometimes. I would recommend Webex to others considering implementation, but I would advise that they evaluate different solutions and take what works best for a particular use case. 

This solution is used for virtual meetings.

The solution is user-friendly.

The solution could improve by having more dashboards and enhancing the processing speed.

I have been using Webex for approximately three years.

I have approximately 50 using the solution in my organization. We have plans to increase the usage of the solution.

We have used Microsoft Teams.

The installation is straightforward. 

I am able to do the implementation of Webex.

I would recommend this solution to others.

I rate Webex a seven out of ten.

We use Webex for our critical or government customers, and when we're dealing with complex network infrastructure.

What I value most about Webex is its stability compared to other solutions. Webex comes from Cisco, which is a good brand. The name itself is a selling point.

They have a feature that is amazing but it's not implemented properly. It's called Profile Insight and it's similar to LinkedIn. Before you join a meeting, you can see the background of the person. But the problem is the implementation. There is so much missing information. This could be integrated with LinkedIn or something so it can produce more information about the person you're meeting with. Also, they've been announcing that they will add AI translation since 2019, but we're still not seeing that upgrade. 

I've been working with Webex for more than five years.

Webex support is not good and I can really only give them one star for support. Cisco is now transitioning from hardware-based infrastructure to software. So when you are migrating, you see the videos, user manual, configuration guidelines, etc. and it all looks simple, but when we start implementing, we face some integration issues. And when we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours. Zoom also has very good support. And unfortunately, they are selling the package of support separately, so we can't know what level of support we will get. But that's including with the license itself. So in this case, since they are similar to Microsoft, Zoom, Slack, and others, they should have the same support services.

There is some confusion for our customers who use Webex for the first time. Webex has two software products that are similar: Webex Teams and Webex Meetings. Webex Teams comes with the default license even if you didn't purchase it. If you have a Webex Meetings license, you get both. When they are installing Webex Teams for the first time, they are unable to join the meeting. When they install and they search on Google for "Webex Meetings installation," the first download option on the Webex website is Webex Teams. To join a meeting as a new user, you have to install Webex Meetings not Webex Teams.

We constantly deal with this confusion. It costs us time especially when we're dealing with a critical client who working from a remote site. So they install the first Webex and it does not work. Then they have to install the other one. So sometimes we have to send the link directly to him. So we only experience this kind of confusion with Webex, not in other vendors I believe.

Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price. It's not very competitive with a product like Microsoft Teams because that is bundled with Microsoft 365, so the price will be lower. With SMBs, we face an issue when we try to sell Webex as a stand-alone product. It's easier to sell if it is packaged with Cisco infrastructure, IP phones, CallManager, and everything else. So they need to consider the needs of SMBs in their pricing. 

I give Webex a six out of 10, which I think is fair. They offer flexibility with every vendor, but there are issues with support and integration. Then there is the issue of price, which isn't affordable for SMBs.

Our primary use case of this solution is for internal company meetings. We are customers of Webex and I'm the owner.

The best features of this product are the quality of sound, quality of pics and video. I think it's a very good software.

The price of the solution could be slightly reduced. 

I've been using this solution for two months. 

The initial setup was very straightforward. No bugs or glitches. We have between five and 10 users in the company. 

I would rate this solution a 10 out of 10.