Webex Reviews

The solution's most valuable feature stems from its ability to help us connect to meetings, specifically team meetings, where we can discuss issues related to our company.

Webex has issues. If you use Zoom on Microsoft Team, Webex can look complicated since, at times, voice or audio is an area that may not be very clear. Problems start when a large number of users try to use the solution, but it starts to function better automatically when the count of the people involved in the product comes down, making it seem like a not-so-scalable tool. The scalability and voice quality attached to the solution are areas of concern where improvements are required.

I have been using Webex for ten years.

It is a stable solution.

It is not a scalable solution.

Most of the users of the tool in my company are hosts, while there can be many attendees in a meeting. The host submits a single link for all to join a meeting. A host can also add a co-host to the meeting.

Around 100 people in my company use the product.

The product is not used on a regular basis.

Nowadays, my company prefers to use Microsoft Teams over Webex, especially if there are only 10 to 25 people needed in a meeting.

The product's initial setup phase was straightforward. During the setup phase, even a mobile app was available.

The solution can be deployed on the cloud.

The solution can be deployed in around five minutes.

The solution was deployed with the help of our company's in-house team since we had only to download it from the product's website.

To host meetings with the product's help, you must pay the annual subscription licensing fees attached to the solution. The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees.

Speaking about the use of Webex in our company's day-to-day business operations, I would say that we primarily use Webex's interface for video, but the audio part is used separately with audio devices. A separate device needs to be used so that our company can connect to the audio part of the solution while the video part can be used in Webex's application. The audio and video are separately connected when using the product so that the audio issues attached to Webex can be eliminated.

Speaking about how the product has simplified remote work in our company, I would say that we use Webex to connect to meetings and for training. The tool is also useful for making announcements, especially if there are any issues faced by our remote workforce since it allows us to access their devices remotely.

The video quality of the product is okay, in my opinion.

The product's security features are good.

Webex is available on the mobile app, so you just can create and attend meetings through the solution's application.

I won't recommend the product to those who plan to use it.

The integration capabilities of the product are good.

I rate the tool a seven out of ten.

We use Webex for meetings. I get a meeting link, log in, and follow it. If a client update comes through, I follow the updates or postpone it for a day because I'm very busy. But otherwise, I simply follow the updates.

My company is a one-woman company, and I use it when working for a client and on a personal basis. I sometimes use Skype or a video call on WhatsApp, but that's not really a meeting platform. Those are then personal video calls.

I like that it can accommodate larger groups of listeners. I think in my client's organization, they use Webex for meetings with a larger group of listeners. I believe Skype For Business is not preferred. I think they use Webex or their own custom platform because it accommodates more users in one meeting

It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques.

I have been regularly using Webex for six or eight months.

Webex seems like a scalable solution. I have attended meetings with hundreds of users or hundreds of listeners. But I haven't had meetings with thousands of users in one session. Large meetings have a practical problem as people want a chance to say what they want to say, but that's an organizational thing and not a technical thing.

For me, the initial setup was very straightforward. I have been a software developer in the past, so give me software, and I will install it and use it. 

I implemented this solution.

On a scale from one to ten, I would give Webex an eight.

I use the solution in my company for meetings and training. The tool has a lot of good features, including screen sharing features, and it also provides a good user experience.

Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's cons.

I have been using Webex for five years.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution a ten out of ten.

The solution's technical support is good. I rate the technical support a ten out of ten.

Positive

I rate the product's initial setup phase a two on a scale of one to ten, where ten points mean it is very difficult to deploy.

The product's initial setup is easy.

The solution can be deployed in a few minutes.

Webex is a cheaply priced tool.

Compared to the other products in the market, I feel Webex is better.

The video quality offered by the product is very good for our company's remote meetings.

The product is very flexible, and it can be integrated easily with other platforms. The product integrates very well with LMS software products.

I don't know if any maintenance is required for the product.

I rate the overall tool a ten out of ten.

We only use the solution for virtual meetings. 

The stability, as well as the performance of the solution, are very good.

What we have seen from, for example, Google Meet, is that there is some kind of disruption or some issues which we have been facing. However, with WebEx, we have not faced any kind of issue. 

The product is quite secure. Other products, such as Zoom, have had security issues raised in the media. With WebEx, we are assured our internal meetings are protected. 

The interface could be a bit more user-friendly.

We first had it installed with the pandemic started. We've been using it since around 2020. 

The product is quite stable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

We have our own internal support. We have one manager and four or five engineers who basically handle all issues. I don't directly deal with the troubleshooting and cannot speak to the process. 

I'm also familiar with Zoom and Google Meet. We use these as well as WebEx. In fact, before we started using WebEx, we used Google Meet specifically.

Prior to that, we had more physical, in-person meetings, however, the pandemic has changed how we do meetings now, and we do much more virtual meetings.

WebEx is more secure than, for example, Zoom.

As a cloud-based solution, the initial implementation is quite simple and straightforward. It's not complete or difficult at all. There is no physical installation required.

We're using the latest version of the solution. I cannot speak to the exact version number.

I'd rate the solution at an eight out of ten. We've been pretty happy with its capabilities overall. 

I would definitely recommend the solution to other users and organizations. 

We use the tool for internal and client meetings, webinars, and presentations. 

The tool simplifies our work by allowing us to have hybrid meetings instead of always meeting in person, which saves time in organizing these meetings. It also offers good video quality.

Webex helps to prevent unwanted guests from popping up in your meeting. 
The video quality is fine, and I wouldn't expect it to be better. I'm not sure about the computing resources required to optimize the video delivery, though.

On Webex, I find the option to capture the talking points of each participant valuable. Also, features like adding emojis during live presentations help in getting live feedback from participants.

The security features are quite robust because they allow you only to permit entry from participants authorized by the organizer.

The product needs to improve its integration.  I'm not sure how difficult it is for the IT team to set up the integration. Once set up, it's easy but still not as straightforward as other platforms, like Microsoft Teams, where everything is within the same technical environment. To ensure further security, face authentication should also be added for all internal corporate users logged into the platform.

I have been using the product for a few years. 

Webex is stable. 

The tool is scalable since it can support big audiences. My company has 30 users, but I've worked in previous corporations where we had tens of thousands of users.

The tool's deployment is complex compared to other platforms. It needs to be more user-friendly in this area. It took about 10-15 minutes to complete. 

As a user, the corporation may need an integrator to configure the setup.

The tool's licensing is expensive, but it should be cheaper. 

I rate the overall solution a nine out of ten. 

We use Webex for video calls and meetings. 

When clients arrive, some people use Webex, others use Teams, and still, others use Zoom.

The performance is not always good and could be improved.

I have been working with Webex for three years, and have used it within the last year.

Webex's stability is adequate.

We don't have any issues with Webex's scalability, but we don't scale very much.

Technical support is handled by another team in the organization.

The installation was straightforward.

Only one person is required to maintain this solution. 

I am not involved with the licensing.

In terms of recommending this solution, nothing can be done because it is a decision made by the organization.

For me personally, I am satisfied with this solution and would recommend it.

I would rate Webex a seven out of ten.

We use the solution for everything. It is used by engineers. They use the tool for communication within the team and for video calls with the customers. It provides chat, instant calling, and messaging features. Everything is integrated into Webex.

Webex is used by Cisco worldwide. All the companies that have Cisco engines will have Webex. It is a common tool for easy communication.

Webex is a good solution. It is a handy tool. Sharing is easy. Contacting multiple users at a time is easy. It is quite useful. It is a strong product. The video conferencing quality is better than that of other solutions. Webex has the upper hand on everything because it runs on Cisco.

Webex is limited to Cisco. It is a good and a bad thing. It is okay for security reasons. We will get access to the product only if we are a Cisco user.

I have been using the solution for eight years.

The initial setup is a bit difficult. It is quite technical.

Some companies use Microsoft Teams.

We are customers and partners. Overall, I rate the product a ten out of ten.

The vendor who supports me uses Webex for technical support. They set up Webex, and we are able to connect with each other. Some people use Webex to do sales pitch presentations for various solutions. They send me a Webex link, and I can join and have our conversation.

Webex is a collaboration tool that helps you with remote support and collaboration.

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

The solution's stability is great during meetings unless there are network fluctuations, in which case you start having the usual problems.

The solution needs to make the installer packages lighter. This would reduce the turnaround time to download, which would speed up the installation.

The solution's video conferencing quality is great, and I rate it a seven out of ten.

Overall, I rate the solution an eight out of ten.