Webex Reviews

The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call.

Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology.

We had 20 people on a call, and whenever someone wanted to use the chat, they struggled to find the button. It was like a constant hunt for the chat feature, especially when you're presenting. It could feel quite desperate at times.

I haven't used Webex's file-sharing and messaging features much. Our work involves sensitive information, so we rely on other platforms for file sharing. However, Teams is an exception, where we occasionally share files and information, mainly through the chat function. I rate the overall product a two out of ten. 

We use the solution for daily communication and collaboration in our organization.

Webex is a good tool for collaboration. It has mail exchange features. We can have team meetings and video conferences. The interactive sections are good. We can have online sessions. We can use the solution to conduct discussions and presentations. The video quality is good.

The solution is not as user-friendly as other collaboration tools. The user interface is not easy to use. The navigation of the solution is different from other products. It is a challenge. Integrating the product is not as easy as other collaboration tools because specific APIs must be deployed for integration. The user experience must be improved. It will be helpful if the vendor provides better training manuals.

I have been using the solution for six years.

The tool’s stability is very good. I rate the stability a nine out of ten.

The scalability can be improved. I rate the tool’s scalability a six out of ten.

The support is good.

Positive

We need a trained person to install the solution. The deployment takes three to four hours. The maintenance is easy. One person is enough to maintain the product.

The cost is pretty high compared to the competitors.

Webex has better security features compared to other solutions. However, other solutions like Zoom and Microsoft Teams are better at user-friendliness and user experience.

Overall, I rate the product a six out of ten.

I use Webex in my company to optimize communication and meetings.

The product's user interface is an area with shortcomings, making it an area where improvements are required.

In the future, I would like to see Webex provide integration capabilities with Microsoft.

The quality of the services offered by the support team needs to be improved.

I have been using Webex for two or three years.

Stability-wise, I rate the solution an eight out of ten.

Though I am not sure, I feel that the tool does not allow an increase in the number of users.

In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.

I have experience with the solution's technical support. I rate the technical support a seven out of ten.

Neutral

In comparison to Webex and Microsoft Teams, I feel that Zoom is better.

The product's initial setup phase was complex.

The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.

I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.

The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.

Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.

The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.

I rate the tool an eight out of ten.

We use the tool for internal and client meetings, webinars, and presentations. 

The tool simplifies our work by allowing us to have hybrid meetings instead of always meeting in person, which saves time in organizing these meetings. It also offers good video quality.

Webex helps to prevent unwanted guests from popping up in your meeting. 
The video quality is fine, and I wouldn't expect it to be better. I'm not sure about the computing resources required to optimize the video delivery, though.

On Webex, I find the option to capture the talking points of each participant valuable. Also, features like adding emojis during live presentations help in getting live feedback from participants.

The security features are quite robust because they allow you only to permit entry from participants authorized by the organizer.

The product needs to improve its integration.  I'm not sure how difficult it is for the IT team to set up the integration. Once set up, it's easy but still not as straightforward as other platforms, like Microsoft Teams, where everything is within the same technical environment. To ensure further security, face authentication should also be added for all internal corporate users logged into the platform.

I have been using the product for a few years. 

Webex is stable. 

The tool is scalable since it can support big audiences. My company has 30 users, but I've worked in previous corporations where we had tens of thousands of users.

The tool's deployment is complex compared to other platforms. It needs to be more user-friendly in this area. It took about 10-15 minutes to complete. 

As a user, the corporation may need an integrator to configure the setup.

The tool's licensing is expensive, but it should be cheaper. 

I rate the overall solution a nine out of ten. 

I use the solution in my company for internal meetings, technical discussions, and knowledge transfer sessions.

The product offers a whiteboard feature, which you can use in meetings to provide explanations. Even in a remote place, if my company is showing someone a complex web application, we can just point out the exact options in the menu bar from our side. If you are sharing the screen and you are unable to find a particular menu from our company's side, we can just use a marker and tick it to tell them the spot they need to check. The tool's support features are very beneficial to customers.

All the features are not enabled in the web mode of the product. From an improvement perspective, all the features need to be enabled in the web mode instead of asking users to install the application.

I have been using Webex for three to four years.

The company did not experience any lags in terms of the product's stability and performance. Stability-wise, I rate the solution between eight and nine out of ten.

To be able to use some of the features provided by the product, a user gets forced to install the application. If you are a host of a meeting and you send me an invite to attend it, after which, if I join it via the web, I would be unable to use many of the product's features, like the sharing of screens. I am forced to install the application to use the features of the product. The entire feature set of the tool is not available in the web mode.

Scalability-wise, I rate the solution a nine out of ten.

Around 20 people in my company use the product. The product is mostly used by technical people who need to present something in meetings and the other top management personnel who conduct meetings with internal and external stakeholders. Only the host or presenter of the meeting would have the tool's account.

The product's initial setup phase was straightforward.

The solution can be deployed in a few minutes.

It is a user-friendly tool. Even if you share the link to a meeting with Webex with some ex-users of the tool, it is still easy for them to join the meeting via its website without having to install the application.

The product has helped simplify the area of remote work in my company.

For team collaboration, the product provides a good experience for our company.

The video, sound, and conferencing quality offered by the product are good.

At my company, we have a touchpad set up in our boardroom, so connecting to meetings via Webex is easy.

From a technical perspective, I recommend the product to others. From a cost-based perspective, I am not sure if I would recommend the product to others since I don't know whether Teams, Zoom, or Webex are low-price options.

With the features of the product that I have used so far, I can say that the integration capabilities of the tool are good.

The product's security features are good.

I rate the tool an eight to nine out of ten.

I use this solution for chatting, scheduling, and meetings.

The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices.

Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment.

I have been using Webex for approximately one year and a half.

This is the most stable solution I have used.

I rate the support from Webex a nine out of ten.

Positive

I have previously used other solutions, such as Teams and Zoom and I have had issues with conductivity requiring me to reload. I have not had any issues with Webex.

The price of Webex is in the middle range compared to the market.

Inside Webex, there exists a feature known as "At Hub." This feature is accompanied by a new browser that offers an array of impressive features and gadgets. Moreover, it enables you to incorporate these elements into your own website. I highly recommend giving it a try and utilizing the app assistance available to explore the extensive range of excellent products within the Webex hub. You're bound to be pleasantly surprised by what awaits you there.

Many customers are already utilizing Cisco phones, which offers a significant advantage. By using a Cisco phone, they can effortlessly join Webex meetings or video conferences through their designated video test or conference endpoint. However, it's important to note that this capability is also available with other platforms like Zoom and similar services.

I rate Webex a nine out of ten.

Webex is a reliable solution and has good video quality.

The solution’s pricing could be improved.

I have been using Webex for four years.

I rate the solution’s stability an eight out of ten.

Around five users are using Webex in our organization.

I rate the solution a seven out of ten for scalability.

We use Microsoft Teams and Google Meet simultaneously.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

We implemented the solution in our organization through a reseller. The solution’s deployment took a few hours.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten.

We are satisfied with the way Webex handles large-scale virtual events. We do not use Webex too often. We use it once a week or once every two weeks. We did not face any problems with Webex's video quality. The solution's security and privacy features met our organization's requirements. Webex is deployed on the cloud in our organization.

I would recommend Webex to other users because it is a reliable solution.

Overall, I rate the solution an eight out of ten.

We use Webex to connect with other people. We also use it for external training purposes.

It enhanced productivity and business efficiency.

It is highly recommended for remote connecting within and outside organisation.

I appreciate the developers of Webex because it's a wonderful tool. What I found most valuable in it is the seamless experience it offers, in terms of connecting with any person at any time remotely, without any glitches. This is the main advantage of Webex.

I also like that the platform is user-friendly, so anyone using the tool for the first time won't find any difficulties when logging in or accessing it.

Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool.

I've been using Webex since 2015. I used it initially in my previous company until 2020, then I joined my current company, and the tool is still being used here.

Webex is a stable tool.

Webex is a scalable tool.

It's our IT team who contacts the Webex technical support team and we're getting good support from our IT team, so this directly implies that Webex offers good technical support.

Positive

Webex is very easy to set up, and any person can use it, as it has a user-friendly interface.

I don't have information on Webex pricing because I'm just a user, and I wasn't involved in purchasing the product, but from 2015 to 2020, in my previous company, I used the paid version of the tool, but today, in my current company, it's the free version of Webex that's being used.

I evaluated Teams and Skype apart from Webex.

Webex is deployed on the private cloud and my company uses it to connect with people remotely, whether it's a company employee, a training provider, or a third party such as a customer.

Approximately five hundred people use the tool in my company.

The advice I would give to others looking to start using WebEx is to go for it because it is a versatile tool that connects you with another person easily, remotely. It's also a very user-friendly tool and there's no issue in terms of setting up and accessing WebEx, so overall, I can tell people to go ahead and buy it.

My rating for Webex is eight out of ten.