Celonis Reviews

Name: Celonis
Brand: Celonis
Rating: 4.2 (51 reviews)

Vendor: Celonis

4.2 out of 5

51 reviews
100% willing to recommend

439 followers

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What is Celonis?

Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

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Celonis is the #3 ranked solution in top Process Mining solutions. PeerSpot users give Celonis an average rating of 8.4 out of 10. Celonis is most commonly compared to Microsoft Power Automate: Celonis vs Microsoft Power Automate. Celonis is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Helped 831,071 peers since 2012

Featured reviews

Andrei Lupu

Continuous Improvement&Automation manager at Carrier

I would rate the scalability a ten out of ten. It is very easy to scale. It works globally. I can analyze data globally. I can go see the process end-to-end for various streams. It's a very good tool. We have high-profile managers and directors using Celonis for the outcome. They are not working with Celonis per se, but they are using the outcomes and the results of the website. There are around 50 end users using this solution in my company. It's used every single day. The data is uploaded daily automatically from SAP. So, all the data is gathered, and the functionality gives value. We plan to increase the further usage. We want to extend it to another team, but it's about budget and cost. So, we will see how we will do that.

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Shaif Tazir

Senior Manager - Consulting at Ernst & Young

Celonis' data engineering processes should be transformed into a low-code structure. Excessive coding is still required across the Starter Kits, where the market is focusing on low-code automation or transformations. The tool's UI should also be more intuitive. The data engineering pipeline within Celonis is highly technical. The interface in future versions of Celonis can have a drag-and-drop format with a more intuitive configuration. If you check other solutions like Power BI, business professionals can use it without technical experience, but usually, the same person won't be able to use Celonis freely. In the standard deployment of Celonis, you will need one project manager, an expert value architect, and two or three developers to manage the design pipeline. If your organization has a partner for executing all the Celonis pipelines, then it must be ensured that a COE is assigned in-house for hypercare needs. For instance, if some KPIs need to be changed or if irrelevancy is found, maintenance needs to be implemented every year or every six months for KPI adjustments and rebuilding of sources or logic. The aforementioned maintenance tasks for Celonis are usually carried out by an in-house COE; without a COE, maintenance can become challenging.

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PARTH DAVE

RPA Developer at Canadian Pacific Railway

The tool provides very limited data. They have their own cloud system, and they provide 40 to 50 gigabytes of data. It is easy to scale the tool, but it is costly too. If we need additional 20 gigabytes, we would have to pay $30,000 to $40,000. It is the main restriction to scale the solution.

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Celonis mindshare

As of January 2025, the mindshare of Celonis in the Process Mining category stands at 38.2%, down from 38.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Mining

PeerAnalyst reports

Type	Title	Date
Category	Process Mining	Jan 18, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 18, 2025	Download
Comparison	Celonis vs Automation Anywhere	Jan 18, 2025	Download
Comparison	Celonis vs Microsoft Power Automate	Jan 18, 2025	Download
Comparison	Celonis vs UiPath Process Mining	Jan 18, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Power Automate	3.9	N/A	87%	125 interviews Add to research
Appian	4.2	N/A	95%	59 interviews Add to research

Valuable Features

Celonis excels with its process mining capabilities, intuitive UI, and real-time data processing. It offers automation, pre-built connectors for platforms like SAP and Oracle, and powerful analytics for uncovering optimization opportunities. Training resources are comprehensive. Features include dashboards, root cause analysis, task mining, machine learning, and process visualization. Users benefit from its fast processing, easy integration, and ability to enhance decision-making by identifying bottlenecks and process inefficiencies.

"It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements."
"It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements."
"Celonis is intuitive, powerful, and user-friendly."

Room for Improvement

Celonis requires more flexibility, user-friendly interfaces, and improved integration with other systems. It needs enhanced automation features and machine learning capabilities. The pricing is considered high, and support could be better. Users express challenges with data management, complexity, and dashboards. Improvements in documentation, compatibility with other tools, and communication on the product roadmap are suggested. There is also a need for better training resources and simplified coding requirements.

"It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes."
"It requires specialized expertise to set it up in the backend."
"The data modeling features could be more intuitive."

ROI

Many report a positive ROI from Celonis, citing enhanced processing efficiency and reduced costs. While formal calculations often remain unreported, automation saves significant hours, and client satisfaction improves. Time-to-value KPIs indicate financial benefits with reductions between 50% to 80%. Users express intentions to invest more resources, highlighting the innovative methodology and the identification of process improvement opportunities, leading to cost and time savings across different projects and increased labor productivity.

Pricing

Celonis pricing is generally high and suitable for large enterprises rather than SMBs. The licensing model depends on data volume and can be costly with scale. While users find it functional and some rate it as fair, many note it's more expensive than competitors. Pricing strategies are considered complicated, with variations based on deals and partnerships. Celonis offers free versions like Snap for basic needs, but advanced features incur significant costs.

"Celonis is the most expensive solution in the market"
"Though Celonis is a bit pricey, it is worth it."
"The pricing is reasonable."

Popular Use Cases

Companies use Celonis primarily for process mining in areas such as finance, procurement, and operations. It helps users map and analyze business processes, track performance, identify bottlenecks, and optimize workflows. Celonis integrates with systems like SAP and Oracle to improve processes like order-to-cash and procure-to-pay, providing insights into pricing changes, vendor interactions, and transaction approvals. This tool aids in digital transformation, supporting process improvement and automation goals across various sectors.

Service and Support

Many found Celonis customer service and support fast, responsive, and professional, with some reporting quick resolutions. Several mentioned satisfaction with technical support and access to knowledgeable consultants. Some noted delays or unresolved issues, feeling response times could improve. Communication is generally positive, with effective updates and demos. Others rely on informal channels or partners for support. A few experienced complications when solving problems, yet most praised the helpfulness and resource availability.

Deployment

Celonis' initial setup varies in complexity based on organization size and data readiness. Some find it straightforward, with ease in environment creation and quick deployment, often under three months. Others face challenges in data manipulation and integration, requiring data cleansing and consulting support. Training and expertise are essential. The deployment duration ranges from weeks to months, influenced by infrastructure complexity and specific use case demands. The cloud-based nature simplifies some aspects.

Scalability

Celonis is highly adaptable, providing seamless scalability for a variety of user groups and processes. Many users praise its ability to integrate with multiple systems and expand across organizations. While some note potential cost concerns tied to data storage expansion, others find the platform's prebuilt connectors and APIs advantageous for easy scale-ups. Its flexibility is appreciated for diverse business needs, making it a preferred choice for data analysis tasks worldwide.

Stability

Celonis demonstrates high stability, with users overwhelmingly rating it 8-10 out of 10. It experiences minimal downtime or glitches, remaining reliable even in complex environments. Some users encountered issues related to network or server integration, but these instances are exceptions. Many report seamless performance, no crashes, and impressive reliability. Despite rare roadblocks, Celonis typically satisfies stability expectations, offering consistent data and functionality. Most find Celonis dependable for their operational needs.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Celonis Buyer's Guide for additional reliable information.