Celonis Reviews

Name: Celonis
Brand: Celonis
Rating: 4.2 (52 reviews)

Vendor: Celonis

4.2 out of 5

52 reviews
100% willing to recommend

439 followers

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What is Celonis?

Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

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Celonis is the #3 ranked solution in top Process Mining solutions. PeerSpot users give Celonis an average rating of 8.4 out of 10. Celonis is most commonly compared to Microsoft Power Automate: Celonis vs Microsoft Power Automate. Celonis is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Helped 831,791 peers since 2012

Featured reviews

Andrei Lupu

Continuous Improvement&Automation manager at Carrier

I would rate the scalability a ten out of ten. It is very easy to scale. It works globally. I can analyze data globally. I can go see the process end-to-end for various streams. It's a very good tool. We have high-profile managers and directors using Celonis for the outcome. They are not working with Celonis per se, but they are using the outcomes and the results of the website. There are around 50 end users using this solution in my company. It's used every single day. The data is uploaded daily automatically from SAP. So, all the data is gathered, and the functionality gives value. We plan to increase the further usage. We want to extend it to another team, but it's about budget and cost. So, we will see how we will do that.

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Shaif Tazir

Senior Manager - Consulting at Ernst & Young

Celonis' data engineering processes should be transformed into a low-code structure. Excessive coding is still required across the Starter Kits, where the market is focusing on low-code automation or transformations. The tool's UI should also be more intuitive. The data engineering pipeline within Celonis is highly technical. The interface in future versions of Celonis can have a drag-and-drop format with a more intuitive configuration. If you check other solutions like Power BI, business professionals can use it without technical experience, but usually, the same person won't be able to use Celonis freely. In the standard deployment of Celonis, you will need one project manager, an expert value architect, and two or three developers to manage the design pipeline. If your organization has a partner for executing all the Celonis pipelines, then it must be ensured that a COE is assigned in-house for hypercare needs. For instance, if some KPIs need to be changed or if irrelevancy is found, maintenance needs to be implemented every year or every six months for KPI adjustments and rebuilding of sources or logic. The aforementioned maintenance tasks for Celonis are usually carried out by an in-house COE; without a COE, maintenance can become challenging.

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PARTH DAVE

RPA Developer at Canadian Pacific Railway

The tool provides very limited data. They have their own cloud system, and they provide 40 to 50 gigabytes of data. It is easy to scale the tool, but it is costly too. If we need additional 20 gigabytes, we would have to pay $30,000 to $40,000. It is the main restriction to scale the solution.

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Celonis mindshare

As of January 2025, the mindshare of Celonis in the Process Mining category stands at 38.2%, down from 38.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Mining

PeerAnalyst reports

Type	Title	Date
Category	Process Mining	Jan 28, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 28, 2025	Download
Comparison	Celonis vs Automation Anywhere	Jan 28, 2025	Download
Comparison	Celonis vs Microsoft Power Automate	Jan 28, 2025	Download
Comparison	Celonis vs UiPath Process Mining	Jan 28, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Power Automate	3.9	N/A	87%	125 interviews Add to research
Appian	4.2	N/A	95%	60 interviews Add to research

Valuable Features

Celonis is valued for its intuitive user interface, dynamic dashboards, robust process mining, and machine learning features. Users appreciate the automatic process mapping, integration with various systems, comprehensive training materials, and actionable insights. The tool excels in real-time data processing, visualizing process variances, and uncovering optimization opportunities. Its capabilities in dashboard customization, root cause analysis, and graphical interpretation help organizations effectively analyze processes and identify improvements.

"Celonis is a good idea to change the way processes are considered in a company."
"It's the first solution that combines business competence and capabilities with technological capabilities."
"It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements."

Room for Improvement

Celonis users highlight the need for greater flexibility, improved integration with other systems, and enhanced automation capabilities. The user interface should be more intuitive, with reduced complexity and coding requirements. Pricing structures are seen as high, and better support and training are desired. Licensing models could be more adaptable, and clearer communication on product updates is necessary. There should be more interoperability with tools like Azure, SAP, and robotic process automation solutions.

"Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution."
"Celonis needs to improve the feature channel."
"It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes."

ROI

Celonis provides ROI through improved processing efficiency and reduced time-to-value. Businesses achieve faster order processing, customer satisfaction, and operational cost reductions, with automation opportunities enhancing labor productivity. Users report cost savings between 50% to 80% and time efficiency improvements. ROI varies based on how quickly process anomalies and beneficial business cases are identified and addressed. Each project contributes differently, with savings in cost optimization, inventory levels, and reduced time spent on data analysis and KPI calculations.

Pricing

Celonis pricing is considered high, particularly for SMBs, with entry levels focused on enterprise clients. Licensing costs can vary greatly, often tied to data usage, making it expensive when scaled. Although some find the cost justified by its features, others see it as the priciest option against alternatives like ARIS or ProM. Discounts and flexible cost models are suggested for smaller entities. Initial setup is straightforward, leveraging cloud services.

"Celonis is the most expensive solution in the market"
"Though Celonis is a bit pricey, it is worth it."
"The pricing is reasonable."

Popular Use Cases

Celonis is primarily used for process mining and automation within finance and procurement departments across organizations. Users leverage it to analyze business processes such as order-to-cash, procure-to-pay, and accounts payable. It identifies process inefficiencies, deviations, and bottlenecks. Celonis integrates with ERP systems like SAP and Oracle for data insights, helping users optimize and automate processes, track changes in pricing, and create flow diagrams for better decision-making.

Service and Support

Celonis customer service and support are considered responsive and helpful, with quick turnaround times and knowledgeable consultants. Users report satisfaction but note occasional delays and communication issues. Support quality may vary based on contract value, with larger partnerships receiving more comprehensive assistance. Some feedback highlights the availability of detailed documentation, helpful demos, and a dedicated Customer Value Architect. Despite some mixed experiences, many find the technical support team supportive and effective.

Deployment

Celonis's initial setup varied across organizations, with many finding it straightforward and quick, often completed in two to three months. However, it is not always simple, as data integration and transformation processes can be complex and time-consuming. Some required more customization and technical expertise, especially with non-standard data structures. Cloud deployment was generally easier, and many managed the setup with minimal issues when data quality was high.

Scalability

Celonis is highly scalable, supporting seamless expansion across systems and accommodating various user roles, from analysts to data scientists. Many users find it easy to increase usage and integrate across platforms without facing significant obstacles. They appreciate Celonis' prebuilt connectors and scalability benefits, especially in cloud environments, and often plan to expand its application further, despite some concerns about costs associated with scaling or the extent of use case coverage.

Stability

Celonis is highly stable, with users frequently rating its stability between eight to ten out of ten. Numerous users report minimal or no downtime, few glitches, and reliable performance. Some issues have been noted, such as roadblocks and connection problems, often related to network or integration factors. Users appreciate its stability, although some mention occasional technical support requirements for specific challenges. Generally, users consider it a dependable and robust tool.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Celonis Buyer's Guide for additional reliable information.