Box vs IBM FileNet vs OpenText Documentum comparison

Box and IBM are both solutions in the Enterprise Content Management category. Box is ranked #6 with an average rating of 8.0, while IBM is ranked #4 with an average rating of 8.0. Box holds a 3.9% mindshare in ECM, compared to IBM’s 10.5% mindshare. Additionally, 85% of Box users are willing to recommend the solution, compared to 91% of IBM users who would recommend it.

Box

Read 41 Box reviews

1,646 Views
1,086 Comparison Views

85% willing to recommend

IBM FileNet

Read 101 IBM FileNet reviews

3,501 Views
2,225 Comparison Views

91% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,426 Views
2,572 Comparison Views

83% willing to recommend

Box

IBM FileNet

OpenText Documentum

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Executive Summary

We performed a comparison between Box, IBM FileNet, and OpenText Documentum based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: March 2025).

Buyer's Guide

Enterprise Content Management

March 2025

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Helped 849,600 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of April 2025, in the Enterprise Content Management category, the mindshare of Box is 3.9%, down from 5.7% compared to the previous year. The mindshare of IBM FileNet is 10.5%, up from 9.7% compared to the previous year. The mindshare of OpenText Documentum is 12.6%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Shrikant Pillay

Service Management Consultant at Tata Consultancy

Allows you to upload and download files quickly but lacks integration with Office 365

For enterprise users, the data is in a local repository. We use it for files for the end user process. This is a cloud solution. In my current organization, we have over 10,000 people using this solution. I use it very extensively. Users these days are working remotely You can upload your bin,…

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Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution."

"The interface is very good."

"The sharing feature, with its various permission settings, such as viewing or uploading, is convenient and helpful."

"The application is very light in terms of uploading and downloading files."

"The collaboration of the solution is good."

"Office Integration. The full integration into the Microsoft Office products is just perfect."

"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."

"We can provide controlled access to documents using the product."

More Box pros

"One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically."

"It allows for multiple people to access content simultaneously."

"There aren't very many ECM solutions that scale properly, both up and out. We have customers who hold billions of documents. There aren't very many that can scale that far, and that can also scale out so that they can handle lots of users, lots of documents, and that understand how to handle external users. FileNet is one that can."

"We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems."

"It improves the time when providing customer service to our constituents."

"The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email."

"The document collaboration is very good. There is something called Pink Note where departments can collaborate within the document. It has a built-in viewer to see any type of document."

"It is very user-friendly for business users. They can create their own searches. They are not dependent on administrators to create searches for them. It is self-service for them."

More IBM FileNet pros

"We like Documentum for its capacity and reliability."

"I recommend Documentum as it supports big systems and offers good integration."

"It is quite good."

"The most valuable feature of OpenText Documentum is the versioning."

"It has the ability to categorize and search."

"It has reduced the amount of paper documents; reducing time and errors in the process."

"The most valuable features of this solution are the security, storage, and document search capability."

"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."

Cons

"The price must be lowered."

"Better integration with other solutions is needed."

"The UI should be faster. Sometimes it lags when switching between documents."

"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."

"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."

"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."

"I find their API to be quite complex and it could be more straightforward."

"I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users."

More Box cons

"I would like to see the dashboard be a little bit more robust and a little more user-friendly"

"Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly."

"It is stable as long as you create the right environment. We have had issues at times, but just because of configuration issues."

"However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count."

"The product is expensive."

"I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space."

"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."

"The installation and configuration to start up needs expert level knowledge."

More IBM FileNet cons

"The licensing model should be changed."

"The user interface can be a bit more intuitive."

"I would like to see performance improvements, especially regarding slow response times."

"The user interface can be improved."

"Sometimes DocBroker cannot see the DocBase."

"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."

"The price is quite high as the licensing prices are significant."

"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."

Pricing and Cost Advice

"Box's pricing is excellent."

"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."

"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."

"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."

"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."

"Better sign a full year's contract to get a discount."

"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."

"The more you dig, the deeper the level of tools, and the more expensive it becomes."

More Box pricing and cost advice

"The licensing cost of FileNet is comparable."

"The cost is about $40,000, plus yearly maintenance."

"It has reduced operating costs by reducing the amount of manual work needed."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"Yearly, we pay for the maintenance, which is $20,000."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"FileNet is not cheap, but you absolutely get what you pay for. "

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

More IBM FileNet pricing and cost advice

"OpenText Documentum's pricing is good."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"The product is expensive."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The price is considered affordable now."

"It is quite an expensive product."

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Top Industries

By visitors reading reviews

Educational Organization

54%

Financial Services Firm

Computer Software Company

Government

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Financial Services Firm

19%

Government

12%

Computer Software Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Box?

The solution is used for data storage and any kind of visualization.

See all answers

What is your experience regarding pricing and costs for Box?

The solution is expensive when it comes to API calls.

See all answers

What needs improvement with Box?

The price must be lowered.

See all answers

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

See all answers

What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the nee...

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of gr...

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on ...

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

SharePoint vs Box

Compared 12% of the time

ShareFile vs Box

Compared 11% of the time

Microsoft OneDrive vs Box

Compared 11% of the time

Egnyte vs Box

Compared 10% of the time

Office 365 vs Box

Compared 4% of the time

More Box Competitors

OpenText Extended ECM vs IBM FileNet

Compared 18% of the time

SharePoint vs IBM FileNet

Compared 15% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

Alfresco vs IBM FileNet

Compared 6% of the time

OpenText Content Manager vs IBM FileNet

Compared 4% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Documentum

Compared 22% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 18% of the time

Alfresco vs OpenText Documentum

Compared 11% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

M-Files vs OpenText Documentum

Compared 3% of the time

Product Reports

Buyer's Guide

Box

April 2025

Download Box product report

Buyer's Guide

IBM FileNet

April 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Documentum

April 2025

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

Box

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Enterprise Content Management

March 2025

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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: March 2025.

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