F5 BIG-IP Access Policy Manager (APM) vs Splashtop Remote Support comparison

F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of F5 BIG-IP Access Policy Manager (APM) is 1.4%, up from 1.3% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Ashish Kumar Rai

Associate Network Engineer at a computer software company with 11-50 employees

Offers remote access control, good GUI and easy to configure

I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal. In the APM interface itself, they could add direct hyperlinks to relevant online documentation. This would provide easy access to admin guides and other resources when working within the GUI.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."

"I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."

"Intune helps the organization manage access to its internal apps, data, and resources."

"It is absolutely a positive investment."

"Great for software update needs, operating system version updates, and security policy enforcement."

"Intune's integration with Microsoft 365 is exceptional."

"We are transforming our flat network by adopting different cloud solutions, and our own applications are hosted in the cloud. Intune ensures our security throughout our entire cloud-based system, improving our security posture."

"Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem."

More Microsoft Intune pros

"Our customers have never complained about the stability"

"The solution is stable and reliable."

"The product allows us to create customized portals for your users."

"In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options and policy configuration tools in the GUI. It's good and good enough to work."

"The tool is reliable and easy to configure."

"A lot of features are useful to me, including mostly the authentication, SAML, or SSO, with no sign-on."

"The load balancing features are valuable."

"I rate the overall solution nine out of ten."

More F5 BIG-IP Access Policy Manager (APM) pros

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The file transfers work well, the remote support and hosted solution work well."

"The initial setup is simple."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The tool's most valuable features are pricing and easy management."

"The solution is very fast."

Cons

"The policies we had in SCCM and AD offered features that are missing from Microsoft Intune."

"Microsoft Intune could improve in reporting data for endpoints and fleets. Enhanced capabilities to run queries and gather specific device data to identify trends or issues would be beneficial. The feature parity for MacOS and handling devices from an MDM perspective is not comprehensive. Consolidation of these functionalities within Intune would simplify processes and finances."

"Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."

"Lacking in features such as Wi-Fi and network security."

"Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings."

"I would like more clarity on how Intune is migrating control from Active Directory group policies, especially as we move over to Windows 11. It seems inefficient to manage some settings in Active Directory and others in Intune."

"The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."

"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."

More Microsoft Intune cons

"I have had a lot of issues in the past few months with the agents, which was disappointing."

"Regarding price, I'm not directly involved in purchasing, but our CIO thinks the product is very expensive. He's considering moving from the tool to Citrix NetScaler WAF because it's cheaper, and we already have Citrix for VDI. We got NetScaler almost free as part of our VDI deal. Three years ago, I convinced him to use the solution because it's better, but now, with budget constraints, he may want to switch."

"If I could copy and paste objects instead of picking and configuring them from scratch each time, it would be great."

"Cloud services are something that F5 Access Policy Manager could do better"

"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."

"We do not have knowledgeable support teams locally."

"The price of this product can be improved."

"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."

More F5 BIG-IP Access Policy Manager (APM) cons

"The integration features could be better."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The solution should be able to make an inventory of computers automatically."

"Splashtop Remote Support needs to improve customization."

"The phone's a little tricky to work with due to the small screen."

"The solution should add more options and tools for shortcuts, administration, etc."

Pricing and Cost Advice

"For organizations that are a Microsoft shop, the pricing is compelling."

"Previously the price was $4 per month per user. Now it's $2.25 per user per month."

"There is a license needed to use the solution and we are on an annual license."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."

"Its price is quite okay. I wish they provide certain additional features with the same license."

"Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value."

"Microsoft Intune has been incorporated into our Microsoft E5 licenses."

More Microsoft Intune pricing and cost advice

"The tool is a little bit expensive."

"The product is very expensive."

"I rate the tool's pricing an eight out of ten."

"Recently, they have simplified the licensing"

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

11%

Government

10%

Computer Software Company

17%

Comms Service Provider

Retailer

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

What do you like most about F5 BIG-IP Access Policy Manager (APM)?

In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options ...

What is your experience regarding pricing and costs for F5 BIG-IP Access Policy Manager (APM)?

F5 products are more expensive than other solutions but are valued for their quality and reliability, akin to purchas...

What needs improvement with F5 BIG-IP Access Policy Manager (APM)?

F5 BIG-IP Access Policy Manager (APM ( /categories/application-performance-monitoring-apm-and-observability )) does n...

What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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Product Reports

Microsoft Intune

Download Microsoft Intune product report

F5 BIG-IP Access Policy Manager (APM)

April 2025

F5 BIG-IP Access Policy Manager (APM) report

Download F5 BIG-IP Access Policy Manager (APM) product report

Remote Access

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

F5 Access Policy Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

F5 BIG-IP Access Policy Manager (APM) is an access management proxy solution for managing global access to the enterprise networks, cloud providers, applications, and application programming interfaces (APIs). Through a single management interface, BIG-IP APM consolidates remote, mobile, network, virtual, and web access.

BIG-IP APM can also serve as a bridge between modern and classic authentication and authorization protocols and methods. For applications which are unable to support modern authentication and authorization protocols, like SAML and OAuth with OIDC, but which do support classic authentication methods, BIG-IP APM converts user credentials to the appropriate authentication standard supported by the application.

BIG-IP APM Benefits:

Ease of use
Flexibility
Ability to integrate with other systems
Security features
Granular access control
Responsive and helpful support team

BIG-IP APM Features:

Support for Identity Aware Proxy (IAP) enabling Zero Trust application access
Context-based authorization with dynamic L4/L7 ACLs
Integration with third-party MFA solutions
DTLS 2.0 mode for delivering and securing applications
SAML 2.0 identity federation support
Support for OAuth 2.0 authorization protocol
SSO support for classic authentication (Kerberos, header- based, etc.), credential caching, OAuth 2.0, SAML 2.0, and FIDO2 (U2F)
AAA server authentication and high-availability
Integration with leading IAM vendor products (Microsoft, Okta, Ping Identity)
BIG IP Edge Client and F5 Access integrate with VMware Horizon ONE (AirWatch), Microsoft Intune and IBM MaaS360
Risk-based access leveraging third-party UEBA and risk engines (HTTP Connector)

Reviews from Real Users

Below are some reviews and helpful feedback written by BIG-IP APM users.

Mahmmoud Rabie, Senior Site Reliability Engineer, writes that BIG-IP APM is "A highly stable solution for load balancing, but the initial setup is complex."

Clyde Livingston, Senior Process Specialist at Telstra, says that BIG-IP APM is "Easy to use, useful access remotely, but lacking stability."

Chris Lam, Senior Solution Consultant at Macroview Telecom Limited, states that BIG-IP APM is "Useful for remote access VPN and VPI integration with VMware.

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office

Toyota, AT&T, Isuzu, Goodwill

F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support