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reviewer1992846 - PeerSpot reviewer
SAP SuccessFactors Consultant at a tech services company with 10,001+ employees
Real User
A strong, cloud-based HR application solution that is extremely user-friendly, but does not offer any customization options
Pros and Cons
  • "This solution is very user-friendly, and supports 60 plus languages."
  • "There is not much scope for enhancements, personalization, or customization with the cloud-based variant of this solution, which could be improved."

What is our primary use case?

We use this solution to provide HR application functions.

What is most valuable?

This solution is very user-friendly, and supports 60 plus languages.

What needs improvement?

There is not much scope for enhancements, personalization, or customization with the cloud-based variant of this solution, which could be improved.

We would like there to be better integration with this solution and our existing systems.

We would also like the option of whether to implement new features, or not, when they are released.

For how long have I used the solution?

We have been working with this solution for four and a half years.

Buyer's Guide
SAP SuccessFactors
October 2024
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What do I think about the stability of the solution?

This is a very stable solution.

What do I think about the scalability of the solution?

In our experience, this product is scalable and very adaptable.

How are customer service and support?

We have found tehtechnical support team for this solution

Speaker 2:

Because they are responsive, they would be very approachable as well. But yeah, sometimes the SAP case, it goes across multiple geographies, across multiple points of contact, from development team to the product team or to the cross-functional teams. It floats around until a resolution or until it reaches out to the correct point of contact. So considering those cases, it may take a while for them to come up with a resolution for some cases. Otherwise, in most of the cases, pretty much the resolution is maybe in a latency of six to seven days it gets resolved.

How would you rate customer service and support?

Positive

How was the initial setup?

The ease, or complexity, of the initial setup is dependent on the expertise level of the implementation partners, who will need to be certified in at least one module being deployed.

There are standard test cases, test scripts, best practices, implementation metrics, phases, timelines, and the way the project is generally executed. As long as these are adhered to, then the implementation is straightforward, but it is not admin-friendly and cannot be carried out solely in-house.

What other advice do I have?

We would advise organizations that while this is user-friendly, in-house admin teams may find the technical dependencies of this solution to be challenging.

We would also suggest that that anyone involved in the implementation of this software becomes familiar with the best practice for this product, via the knowledge-base articles and help guides provided.

We would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Rahasia Rommel - PeerSpot reviewer
Country Human Resource Manager at PT. Grobest Indomakmur
Real User
Great performance management workflow
Pros and Cons
  • "This solution has always been stable for me."
  • "I think there is room for improvement in user friendliness. In my experience, users are sometimes confused about how to use the solution."

What is our primary use case?

We are using this solution for performance management. 

What is most valuable?

One of the most valuable features of this solution is the performance management workflow. 

What needs improvement?

I think there is room for improvement in user friendliness. In my experience, users are sometimes confused about how to use the solution. 

For how long have I used the solution?

We have been using this solution since last year. 

What do I think about the stability of the solution?

This solution has always been stable for me. 

How was the initial setup?

I think the initial setup is straightforward, but they could give users some direction for setting it up for the first time. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP SuccessFactors
October 2024
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
it_user584106 - PeerSpot reviewer
HCM Team Lead at a tech services company with 1,001-5,000 employees
Consultant
Offers out-of-box headcount and strategic reporting. The Learning module can be used for compliance training and talent development.

What is most valuable?

SF Learning and Employee Central are the most valuable modules in my experience.

SF Learning is a key element in making SF a tool with added value for the entire organization. All levels (managers, employees, HR, interns, etc.) can be involved in these processes and use SF Learning for compliance training, to improve their own skills, and work on their own talent development.

Employee Central is often the first full personnel backbone for a company. It offers all the possibilities to manage employee data, but even more important, it offers out-of-box headcount and strategic reporting.

For companies who are looking for a solution that supports their time registration and payroll processes, the SF solution will have some functional gaps. However, SF Employee Central is fast evolving and these gaps will be closed soon.

How has it helped my organization?

It enables active talent development by the employees, instead of driven by HR.

What needs improvement?

I would like more functionality in time registration, calculation and payroll.

For how long have I used the solution?

I’ve been using SuccessFactors for three years.

What do I think about the stability of the solution?

We had stability issues multiple times; sometimes disturbing and in a few cases, it caused blocks for business.

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and technical support?

I give technical support 2.5/5. It takes too long to fix issues and the impact on our business is often underestimated by SF support.

Which solution did I use previously and why did I switch?

We were using SAP Talent and Taleo. We switched to SF because of the SAP/SF roadmap strategy and insufficient integration options within Taleo.

How was the initial setup?

Initial setup was straightforward. We aligned business processes, where needed, to the SF solution.

What's my experience with pricing, setup cost, and licensing?

Don’t go for the traditional implementation approach with remote/offshore consulting. Use an experienced implementation partner who has enough expertise in HR projects.

Which other solutions did I evaluate?

We evaluated Taleo. It had insufficient integration options and was not a full-scope product. We also looked at Workday. It was not a full-scope product and was not localized enough for European HR.

What other advice do I have?

Choose an implementation partner wisely for the long term. One who has a proven record in SF implementations and understands your business. Go for phased go-lives and apply a template for rollouts. Use the momentum to optimize business processes and align where possible to the SF solution. Start this before you start the implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1526628 - PeerSpot reviewer
Partner at a recruiting/HR firm with 1-10 employees
Real User
Easy to set up with good third-party integrations and an improved recruiting module
Pros and Cons
  • "The initial setup was pretty simple."
  • "The stability could be a bit better."

What is our primary use case?

SuccessFactors is a good ERP system where you can handle all the employee records from the hire date to the retire date.

What is most valuable?

We like that all the employee events, everything, can be managing on one single system and it is very user-friendly and very agile.

The integration between the modules is very simple if it is a standard integration. 

The product supports third-party integrations.

The recruiting module has vastly improved since I initially started my career with SuccessFactors.

The initial setup was pretty simple.

What needs improvement?

This is a cloud product. Every six months or so, or very close to quarterly, they issue a new release. Different customers will therefore have different views. 

The pricing could be lowered a bit. It's a little expensive for many companies.

The stability could be a bit better.

When they try to do enhancements, they work to take every customer requirement and request into account. However, it might take a long time for clients to actually see the enhancement come to fruition.

For how long have I used the solution?

I've been working with the solution for about six years at this point. 

What do I think about the stability of the solution?

The solution is mostly stable in the sense. That said, in some areas, it is not stable. When instability is detected, patches are released that can make the system more stable and more user-friendly.

What do I think about the scalability of the solution?

The solution offers very good scalability. A company shouldn't have any issues with expanding.

How are customer service and technical support?

So far, technical support has been good. Based on the priority of the ticket, we get issues resolved rather quickly. If it is a very high priority, we can get a resolution within three or four hours. They are helpful and responsive. We're satisfied with the level of support.

How was the initial setup?

The initial setup is not overly complex or difficult. We found it straightforward. It's simple to set up. A company shouldn't have any issues with the process.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit high for smaller to mid-sized companies. Larger organizations may find the solution reasonable. 

The licensing is based on the number of users. Therefore, the higher the number of users, the higher the cost to the company. If they could come down a bit on pricing, they may expand their market share as more companies could afford it.

What other advice do I have?

We are SAP partners.

There are different ERP systems that are available in the market. Each one is unique with respect to all the features they have in-build in the system. With SAP, what we can tell the clients or customers is that they have a seamless integration between the modules. The data is very secure. They have business logic, which they can configure based on different events. All the records of the employee will show up in one single profile view. They don't need to go to different screens or different systems. It's very convenient.

I'd recommend the solution to other companies.

I'd rate the product at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
SAP SuccessFactors Center of Excellence at Wipro technologies Ltd
Consultant
Enables provisioning, job scheduling, and a competency library for import and export. I would like better integration with Employee Central and Employee Central Payroll.

What is most valuable?

The most valuable features are:

  • Provisioning
  • Job scheduling
  • Competency library import and export
  • Bulk employee export
  • BizX audit report (RBP & employee profile)
  • Candidate merge
  • Cloning company from stage to production
  • Admin user import

How has it helped my organization?

It has improved the way our organization functions as follows:

  • It has a pre-configured master tenant which can run applications.
  • It consumes less time for deployment using SAP methodologies and best practices.
  • It has a quality gate in which they assure quality at the milestone of the project.
  • It can use the same methodology for small, medium, and large enterprises.

What needs improvement?

The integration with Employee Central and Employee Central Payroll needs improvement as the client is still considering on-premises solutions.

For how long have I used the solution?

We have used this solution for over two years.

What do I think about the stability of the solution?

I have not encountered any stability issues at my level. I only know the Indian market.

What do I think about the scalability of the solution?

I have not encountered any scalability issues so far.

How are customer service and technical support?

I would give technical support a rating of 7/10.

Which solution did I use previously and why did I switch?

I have used the following solutions:

  • Adrenalin ERP: I have used this as a process owner. It is average, with limited ease of use.
  • Greytip HR: This is an average to good solution, but only for small and medium size enterprises.

The main reason for switching into SAP SuccessFactors was for its brand, ease-of-use, predefined solution per business scenario, and agility.

How was the initial setup?

The installation was straightforward initially, but also complex and vast while dealing with data migration and mapping. You need good knowledge of the product.

You need a good background when dealing with MDF objects. You also need the right configuration and an understanding of SAP on-premise for hybrid scenarios.

What's my experience with pricing, setup cost, and licensing?

If you are deploying SuccessFactors for the first time, the first step is to get clarity from the implementation team on licensed features about any module. Do this before gathering requirements, or before doing iterations, to avoid last-minute chaos.

What other advice do I have?

For enterprises, spend time choosing a product for its suitability as per your business process. Customization is limited in some cases, or inapplicable in other cases.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners with SAP VAR and we deal with implementation services in the Indian market.
PeerSpot user
Renelia Villanueva - PeerSpot reviewer
Vice President & Group Head- People & Workplace Management at Alorica
Real User
Easily accessible and useful for performance and goals management but not very user-friendly
Pros and Cons
  • "Currently, we are using the performance and goals management functionality the most. It is connected with the enterprise solution, and it is seamless. It can be easily accessed because it is available via the net. It is readily available, provided you have an internet connection. Their technical support is also very good."
  • "It is not that user-friendly. It can be made more user-friendly."

What is our primary use case?

We are using it for performance and goals management. We will soon be implementing recruitment and onboarding, and the employee central is also in the pipeline. There is ServiceNow as well, and we're still working with IT about it.

What is most valuable?

Currently, we are using the performance and goals management functionality the most. It is connected with the enterprise solution, and it is seamless.

It can be easily accessed because it is available via the net. It is readily available, provided you have an internet connection. Their technical support is also very good.

What needs improvement?

It is not that user-friendly. It can be made more user-friendly.

For how long have I used the solution?

I have been using this solution for more than a year.

How are customer service and technical support?

We are in constant coordination with SAP Philippines and the SuccessFactors team. We have been coordinating with them since the HCM time. They always provide assistance and support to us. I would rate them an eight out of ten.

What other advice do I have?

I would rate SAP SuccessFactors a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1411566 - PeerSpot reviewer
Senior Business Analyst at a comms service provider with 1,001-5,000 employees
Real User
Good performance for HR functions and it has a good KPI management formula
Pros and Cons
  • "What I like the most is the KPI management formula."
  • "The user experience could be simplified."

What is our primary use case?

We are using this solution for HR functions, such as leave applications, HR, salaries, profiles, and for our KPI.

What is most valuable?

What I like the most is the KPI management formula.

What needs improvement?

The user experience could be simplified.

In the next release of SAP SuccessFactors, I would like to see mobile apps.

For how long have I used the solution?

I have been using this solution for a year, which is when I started with this company. They have been using SAP SuccessFactors for several years.

What do I think about the stability of the solution?

To date, we have not experienced any issues with stability.

What do I think about the scalability of the solution?

In our company, we have 2,000 users, who use it on an as-need basis.

I don't have experience with the scalability. It's not an area that I manage, but, in terms of performance, there are no issues with it.

How are customer service and technical support?

I have not had any contact with technical support. We have our IT support desk who handles any issues by contacting SAP if there are any problems.

We have a separate team in our company who has contact with SAP.

Which solution did I use previously and why did I switch?

Previously in another company, I was working with a finance system. I was not dealing with any HR solutions.

What about the implementation team?

The maintenance of this solution is done by the vendor.

What other advice do I have?

I would recommend this solution for anyone who is interested in implementing it.

I would rate SAP SuccessFactors an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user585888 - PeerSpot reviewer
Hr Solution Architect at a mining and metals company with 1,001-5,000 employees
Vendor
You can use the Compensation and Recruitment modules without additional instructions.

What is most valuable?

Comp and Recruitment: They really bring value for the managers and cost savings to HR. They are the easiest to use without additional instructions. The feedback received from the managers is very positive and they can also understand the benefits to their own organizations. E.g., in Compensation, a manager can manage the whole team at once and ensure they’ll implement the pay policy and guidelines.

How has it helped my organization?

There are top management recruitments where Recruitment has been utilized without using external recruiters.

What needs improvement?

LMS, the admin tool, is quite complex and requires a lot of admin work. The admin tool in LMS is a ‘system inside another system’ as the former Plateau, and the logic is not so self-evident as it is in BizX modules. SuccessFactors has ensured well that the LMS user experience continues but the admin tool is still separate from the BizX admin centre.

For how long have I used the solution?

I have used it since 2011. We currently use SuccessFactors EC, Comp. PM&GM, Succession, LMS, Recruitment.

What do I think about the stability of the solution?

I have only encountered temporary performance issues, lasting a couple of hours. These are very rare anyhow.

What do I think about the scalability of the solution?

Based on my experience, the system can be very flexible and easily configured based on the company requirements.

How are customer service and technical support?

Of course, the level of technical support depends on your support model and whether you are taking the support directly from SuccessFactors or from the partner. However, partners cannot impact the technical settings too much. My experience is that SuccessFactors has done a lot of enhancements to their support during the year.

Which solution did I use previously and why did I switch?

We previously used SAP HR. The most important reasons for changing the system were user experience, data visibility (portal) and cost savings.

How was the initial setup?

Initial setup was straightforward, as global and lean master data was maintained in the previous system.

What's my experience with pricing, setup cost, and licensing?

The most important is of course what systems you are able to implement (aggressive or less aggressive implementation) and then consider the implementation and license plan. It is also very important to find and select a partner that understands your company-specific complexity, are experts in implementation and not having extra costs (CRs). I think the partner selection is a key for keeping the costs in plan.

Which other solutions did I evaluate?

Before choosing this product, an evaluation was done.

What other advice do I have?

You don’t need be an expert in this tool area but you should consider carefully, what is your company’s target? Shall managers use the system or only HR? Are you only migrating the old system to the new or are you trying to fully utilize the new system? However, the most important is, of course, your internal resourcing and how ready your company is for the cloud implementation (e.g., global identity management, standardized workstations)? The implementation of SuccessFactors modules is usually very easy and standard, but the complexity comes with the relationships to other topics (e.g., integrations).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.