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SAP SuccessFactors Function Head at EOH
Real User
Good performance management, reporting, and more scalable than other solutions
Pros and Cons
  • "The most valuable feature of this solution is the performance management module."
  • "The GUI needs to be enhanced to be in line with the latest and complete version of the solution."

What is our primary use case?

I am a consultant, and this is one of the solutions that my company is currently implementing for one of our clients.

This solution is used for performance management. It can also be used for forms that people have to sign, and it does the validation. You can print documents that have all of the information populated from different business applications. It allows you to manage all of the people without a headache.

This solution contains several features related to performance management. It allows you to record achievements and feedback, and create monthly reports. 

This is a public cloud deployment model.

What is most valuable?

The most valuable feature of this solution is the performance management module.

The reporting is very good.

What needs improvement?

The GUI needs to be enhanced to be in line with the latest and complete version of the solution.

We would like to have more information on integrating this solution with other systems, such as financial solutions.

The predictive analysis functionality should be expanded to offer more recommendations.

For how long have I used the solution?

I have been working with this solution for three years.
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SAP SuccessFactors
March 2025
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What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This solution is more scalable than other solutions because of the features that it offers.

How are customer service and support?

This solution has very good technical support. They are very professional, and we have a good relationship with them.

How was the initial setup?

The initial setup of this solution is not complex at all. It is very easy. If we have any issues then we can ask technical support for an answer.

The length of time for deployment depends on the customer and their environment, but I expect that it takes four months at the maximum. For our client, the deployment took approximately three months, and four people were involved. One or two people are sufficient for maintenance.

What about the implementation team?

We are implementing this solution for our client.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are based on the number of modules that are being used, and the number of users. There are no costs in addition to the standard licensing fees.

What other advice do I have?

Many features and improvements have been announced for the next release of this solution. For example, there are many new integrations, including the ability to work with Excel files.

My advice for anybody implementing this solution is to plan ahead based on the organizational structure, and implement it one or two modules at a time.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Irina Dewi - PeerSpot reviewer
Senior Public Policy Specialist at a mining and metals company with 5,001-10,000 employees
Real User
Easy to use and very user-friendly
Pros and Cons
  • "Easy to use and user-friendly."
  • "Forms cannot be edited once submitted."

What is our primary use case?

Our use cases are made up of two broad categories. The first one is defining or determining goals and the second focuses on behavior. We carry out self-assessments that are then evaluated and the company evaluates performance this way. I'm a public policy specialist.

What is most valuable?

The product is easy to use and they've recently developed a new and more user-friendly layout where everything is right in front of you. 

What needs improvement?

The single problem that needs to be solved is that once you submit a form it cannot be edited. It would be helpful if that were a possibility. If I want to make a change, it means going to the HR department to gain access.  

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

SAP is a stable product. 

What do I think about the scalability of the solution?

The solution is scalable, we have 2,000 users. 

How are customer service and support?

The company provides good service and accompanying support.

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP SuccessFactors
March 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.
Sr. Director, HR Solutions & Analytics at Micron Technology, Inc.
Real User
Used daily for various HR functions, but excels in talent acquisition and learning
Pros and Cons
  • "Talent Acquisition and Learning features are best in class."
  • "The Reporting/Analytics and User Interface need improvement."

What is our primary use case?

We use this solution for Performance Management, Talent Acquisition, and Learning.

How has it helped my organization?

This core functionality in this solution is solid. We use it daily at Micron for various HR functions.

What is most valuable?

Talent Acquisition and Learning features are best in class.

What needs improvement?

The Reporting/Analytics and User Interface need improvement.

For how long have I used the solution?

Eight years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Andrea González - PeerSpot reviewer
Business Consultant at ITIS
Real User
Top 5Leaderboard
Useful analytics, reliable, but could improve pricing
Pros and Cons
  • "The most valuable feature of SAP SuccessFactors is analytics."
  • "The price of the solution could improve, it is too high."

What is our primary use case?

I am using SAP SuccessFactors performance management for documentation.

What is most valuable?

The most valuable feature of SAP SuccessFactors is analytics.

What needs improvement?

The price of the solution could improve, it is too high.

For how long have I used the solution?

I used SAP SuccessFactors within the last 12 months.

What do I think about the stability of the solution?

SAP SuccessFactors is stable.

How are customer service and support?

I have not used the support from the vendor.

How was the initial setup?

The initial setup of SAP SuccessFactors is easy.

What was our ROI?

We have not seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is highly expensive.

What other advice do I have?

I would recommend the solution to others, but the price is too high.

I rate SAP SuccessFactors a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ChristopherOrilogbon - PeerSpot reviewer
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
Real User
Top 5Leaderboard
There are several solutions built into it, like training and workforce analytics.
Pros and Cons
  • "All of SuccessFactors' features are useful, but there are several modules within SuccessFactors that I find handy. You have Employee Central, which manages employee records within the system. It manages all the information about an employee, including names, addresses, account numbers, positions, org charts, etc. It also handles performance reviews and KPIs for employees within an organization. Then you have succession planning and development as well."

    What is our primary use case?

    SAP SuccessFactors is a cloud-based HR solution. It used to be called HCM, which means "Human Capital Management," but SAP has since changed it to HXM, which is Human Experience Management. SAP SuccessFactors manages the journey of an employee from start to finish. Everything is managed within a single suite.

    I have six clients using SuccessFactors: Happy Canyon, HSDS in Abuja, Manager Delta, Reinsurance, Reinsurance Capital, and ECOM, which is a cultural company. 

    What is most valuable?

    All of SuccessFactors' features are useful, but there are several modules within SuccessFactors that I find handy. You have Employee Central, which manages employee records within the system. It manages all the information about an employee, including names, addresses, account numbers, positions, org charts, etc. It also handles performance reviews and KPIs for employees within an organization. Then you have succession planning and development as well. 

    There are several solutions built into it, like training and workforce analytics. From my own experience, I find the recruiting module to be fascinating because I've worked with it a lot. My company has deployed the recruiting module for a couple of organizations. For example, the African Union uses Human Capital and SuccessFactors. We deployed Employee Central and recruitment management for them. People can apply for a job, and you can track the applicant's progress within the same system, but you can't implement recruiting module as a standalone solution. You need to have Employee Central as part of the system as well. 

    What needs improvement?

    I have raised change requests for some modules within SuccessFactors. For example, when you're using Recruiting Management, there's a feature called Interview Central you can use to reach the candidates you're interviewing. I wanted to add a writing assessment when I select the competency on that platform. It varies from consultant to consultant, depending on what module they use.

    The tool that SAP uses to integrate SuccessFactors into other applications is quite expensive. When I deployed the solution for the African Union, we used the cloud platform integration tool. They're now using a tool now called BCP, but you also have the CPI inside it, too. The integration is seamless, but there are other ways to perform the integration.  You want to use web services for integration and all of that. So regardless, you can always integrate into it. It's very easy to actually do that as well.

    For how long have I used the solution?

    I first used SuccessFactors in 2017, so it has been five years. 

    What do I think about the stability of the solution?

    SuccessFactors is a highly stable solution.

    What do I think about the scalability of the solution?

    SuccessFactors is scalable because they have different data centers across the world. As your data grows, the instance also grows. There's no failure on the platform. At most, you'll have a few hours of downtime on the weekend as they upgrade the system. 

    How are customer service and support?

    I rate SAP support 10 out of 10. They have different levels of support. The first is the customer, the second is partner support, and the third is SAP. Inside SAP SuccessFactors you have a lot of built-in support that you can leverage without calling anyone. A system admin can log into the system and chat with SAP directly if they are facing any challenges. Real-time support is available within the system. 

    How was the initial setup?

    Generally speaking, setting up SuccessFactors is straightforward, but some clients have complicated requirements. The standard SAP configuration is easy for consultants because they have a rapid implementation tool to deploy the baseline solution, so a client can have the system running in days. It depends on the client's requirements, but it is much easier for the end user than the consultant.

    The total deployment time also varies depending on the modules. Let's say, you want to implement Employee Central plus the performance assessment and recruiting modules. This might be tricky depending on the size of the organization. Implementing this solution for a large organization requires a lot of data work to gather employee information. If you have all the employee records in place, you can deploy the solution in three months. When you don't have the data, you need to gather it and create templates. It can take much longer to deploy.

    What's my experience with pricing, setup cost, and licensing?

    SuccessFactors is expensive but it could be cheaper depending on the customer. My company is a large value-added reseller. We buy from SAP and sell to other clients. We also have the power to give clients discounts depending on the size of their budgets and how eager we are to win their business. 

    What other advice do I have?

    I rate SAP SuccessFactors nine out of 10 because the improvements are underway. They also have a Customer Influence platform where customers suggest ideas about ways to improve the system. They release new features every quarter.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer1759518 - PeerSpot reviewer
    DGM HR at a comms service provider with 10,001+ employees
    Real User
    Intuitive and user-friendly tool that makes onboarding smooth
    Pros and Cons
    • "The most valuable feature is the onboarding module, which enables candidates to fill in their details online and smoothly transitions data from the recruitment module into the SAP database."
    • "SuccessFactors could be improved by making it usable on mobile and making its features less rigid."

    What is our primary use case?

    I mainly use SuccessFactors as an onboarding solution, and we're also implementing it for compensation and benefits administration.

    What is most valuable?

    The most valuable feature is the onboarding module, which enables candidates to fill in their details online and smoothly transitions data from the recruitment module into the SAP database.

    What needs improvement?

    SuccessFactors could be improved by making it usable on mobile and making its features less rigid. Right now, if we make a customization and then SuccessFactors issues an upgrade, we get stuck because our customization doesn't come over from the previous version.

    For how long have I used the solution?

    I've been using this solution since 2020.

    What do I think about the stability of the solution?

    It's stable.

    What do I think about the scalability of the solution?

    SuccessFactors is scalable.

    How are customer service and support?

    Accenture gives good technical support.

    Which solution did I use previously and why did I switch?

    My company previously used Taleo.

    How was the initial setup?

    The initial setup was very straightforward and hardly took any time - we were up within a few weeks.

    What about the implementation team?

    We used Accenture as our implementation partner. Their performance was good, and they continue to maintain the system post-implementation.

    Which other solutions did I evaluate?

    We evaluated Oracle Fusion, PeopleSoft Fluid, and Darwinbox.

    What other advice do I have?

    SuccessFactors is intuitive and easy to use. When implementing, go for all the modules instead of implementing a half-strategy, as this will be better for the company and the employees. I would rate this solution ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1115727 - PeerSpot reviewer
    Program Manager HR-IT at a transportation company with 10,001+ employees
    Real User
    SAP SF EC Support ou HR Transformation Strategy
    Pros and Cons
    • "The interface is user-friendly. It is very simple and intuitive, so it's good."
    • "There should be more connectivity with other systems."

    What is our primary use case?

    HR Master Data core system. Connected to SAP HCM System for Payroll and Time Management Process.

    How has it helped my organization?

    This solution support our HR Transformation strategy. Provide ESS and MSS functionalities to employees. Employees has digital access to their data and can start processes that before required paper handling as for example the change of personal data.

    Reduce HR works and let the HR organization to focus on strategy instead of repetitive work.

    What is most valuable?

    ESS and MSS is a powerful functionality of EC. Easy and intuitive use of all the modules is one big attraction. Using EC as HR Core System facilitates the integration of other modules as Talent and Learning, which allow to have a common data framework and facilitates the Reporting. 

    What needs improvement?

    Related to Employee Central, the administration of Global Assignments have room for improvement. It is not so simple to manage the effect of global assignments in the Talent and Learning modules once this is activated in EC. EC Payroll and Time Management should provide more functionalities and flexibility, there is still a big gap between the SAP HCM On Premise System and Employee Central.

    For how long have I used the solution?

    I just started using SAP SuccessFactors two years ago, but they've been using it in my company for five years.

    What do I think about the stability of the solution?

    Is quite stable. However we have had some performance issues during the year.

    What do I think about the scalability of the solution?

    It is scalable. We don't have any issues adding more and more people. 

    How are customer service and technical support?

    Their technical support is okay. Sometimes it can take some time to get a response and it takes some time to resolve some issues. The service is good.

    Which solution did I use previously and why did I switch?

    We are still using our SAP HCM systems to process time management and payroll. We decided to move to EC because it supports our HR Transformation strategy and provide digital access to our employees. Our core data is managed by EC as leading system, as a Cloud solution help us to move to the future related to HR data administration.

    How was the initial setup?

    The initial setup is somewhat complex. We get the software and it's in the cloud and they still said we'd have to do a lot of integration with our recorded on-premise systems for it. It's not that simple, it's quite complex. There is a lot of coordination involved in order to make it happen.

    What's my experience with pricing, setup cost, and licensing?

    Consider cost of subscriptions and costs for implementation partners.

    What other advice do I have?

    I would rate it an eight out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Rahmat Karyawan - PeerSpot reviewer
    Cost Controller - Commercial Dept at Macmahon Indonesia
    Real User
    HR management solution used to track employee information that could be improved by offering automated reports
    Pros and Cons
    • "This solution can be used for reporting related to employee information and contacts"

      What is our primary use case?

      I use this solution for reporting related to employee information and contacts. 

      What needs improvement?

      This solution could be improved if it offered the ability to generate reports automatically.

      For how long have I used the solution?

      I have been using this solution for one year. 

      What other advice do I have?

      I would rate this solution a five out of ten. 

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.
      Updated: March 2025
      Buyer's Guide
      Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.