We primarily use it for end-users. It has compulsory courses they need to self-enroll in. Our LMS administrator manages the system in terms of learning hours, training, and recording of those entered. They manage the courses. They update user profiles and assign courses where needed. They're also performing all of the call administration management.
The solution is good for helping users with courses, and administrators can manage the process.
The solution is stable.
The back end for the administration and the front end is too overtly complex and it's not aligned with our operations and learning needs.
Its entire front-end user experience needs improvement. All back-end administration functionality needs to be simplified. The whole interface needs to be revamped.
We've used the solution for six years. We've used it since 2016.
This is a stable, robust solution. There are no bugs or glitches. It doesn't crash or freeze. I'd rate it eight out of ten in terms of the stability I've witnessed.
We have 1,600 people using it in our company. We had one dedicated admin and seven people with access to the backend.
I don't generally reach out to technical support. It's not that the system doesn't work; it's just that we don't understand how to optimize it. That's the only trouble we have.
We are currently looking into other solutions in order to change to something else as this product is too complex. We'll likely move to Docebo.
I did use a different solution, however, that was when I was at a different company.
I was not involved in the initial setup, however, my understanding is it was likely complex.
We've only seen a minimal ROI. It's likely 10% out of the entire project.
The amount of value we are getting out of the solution is less than the price. We pay an annual subscription. I can't speak to the exact amount we currently pay.
I'm a customer and end-user.
I'm not sure which version we are using. It's likely the latest version.
The product is different for everyone. New users need to look at thier own business needs first. If your own business needs require a system of this feature set, then you need to probably determine whether or not it fits into your stack and also your architecture.
It all comes down to your requirements and how you would like the learning experience to be delivered and how you would like your L&D operations to be performed in your organization. If SuccessFactors is aligned to that, it's the right product for you. If it's not aligned to that, then no. There are organizations where SuccessFactors is suitable. It really depends on what kind of organization you are and what kind of requirements you have.
I'd rate the solution three out of ten based on the user experience and the backend administration.
