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Nisha Kannake - PeerSpot reviewer
Pre-Sales at Cloud4C Services
Vendor
Scalable, user-friendly, and has a good knowledge base and support
Pros and Cons
  • "What I appreciate most about SAP SuccessFactors is that it has all the modules in one platform. SAP SuccessFactors is the best option in the market for HR use cases. I also find the solution user-friendly."
  • "The SAP SuccessFactors updates need to be more industry-specific because every industry has specific modules. What I want to be added to SAP SuccessFactors is a chat box where SAP staff can give support to users."

What is our primary use case?

We use SAP SuccessFactors modules. For example, the employee central for employee repository and HR purposes, performance and goal management modules for appraisals, and LMS modules for all learning needs.

What is most valuable?

What I appreciate most about SAP SuccessFactors is that it has all the modules in one platform.

SAP SuccessFactors is the best option in the market for HR use cases.

I also find the solution user-friendly.

What needs improvement?

An area for improvement in SAP SuccessFactors is that it has a lot of quarterly updates. Still, the updates need to be more industry-specific because every industry has specific compensation modules. For example, every organization has a different compensation structure and incentives, so the compensation module and other modules still have room for improvement in SAP SuccessFactors.

What I want to be added to SAP SuccessFactors is a chat box where SAP staff can give support to users.

For how long have I used the solution?

I've been using SAP SuccessFactors for ten years. I'm also implementing it for customers because my company is a consultant for module executions.

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SAP SuccessFactors
January 2025
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What do I think about the stability of the solution?

Stability-wise, SAP SuccessFactors is still a work in progress, mainly because it has a lot of enhancements required, so my company creates tickets for the enhancements. In terms of stability, SAP SuccessFactors is an eight out of ten.

What do I think about the scalability of the solution?

You can choose to scale up or scale down SAP SuccessFactors nowadays. The solution is much more scalable, so if today you want to start with one hundred users, then tomorrow you want to go up to five hundred, then you can do that. Scalability-wise, I'm rating SAP SuccessFactors nine out of ten.

How are customer service and support?

I'm satisfied with the SAP SuccessFactors knowledge base and support.

How was the initial setup?

Setting up SAP SuccessFactors is easy, and it has zero downtime. It generally takes three months to deploy any talent module or employee central of SAP SuccessFactors.

What other advice do I have?

I'm a consultant for SAP SuccessFactors, which means I use it in my company and implement it. I'm working with the latest version of the solution because my company upgrades it quarterly.

Deploying each SAP SuccessFactors module requires at least one expert, and there can be cross-functional resources, especially for the talent modules. Still, the SAP SuccessFactors employee central needs at least one person dedicated to the project.

I advise anyone planning to implement SAP SuccessFactors to evaluate it first. Ask yourself what the company's requirement is. You need to confirm the requirements and needs of your organization before choosing which SAP SuccessFactors modules to use.

My rating for the solution is eight out of ten.

My company is an SAP SuccessFactors partner.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1400613 - PeerSpot reviewer
Engagement Manager at a computer software company with 10,001+ employees
Real User
Allows employees and managers to do a lot of things on their own and has good data security
Pros and Cons
  • "The self-service part is most valuable. Employees and managers can do a lot of things on their own, and they are not dependent on the HR organization."
  • "The data management part can be improved in terms of how you can manage data from the HR admin's or HR team's perspective. It has some limitations in the reporting part in terms of how you can update the data and fetch the data. SAP HCM comparatively has a lot of capabilities in terms of backup loads, data management, data changes, etc. You can do these things easily, which is not the case with SAP SuccessFactors. Data management should be simplified in SAP SuccessFactors in terms of accessing the data, reporting, and then manipulating the data."

What is most valuable?

The self-service part is most valuable. Employees and managers can do a lot of things on their own, and they are not dependent on the HR organization. 

What needs improvement?

The data management part can be improved in terms of how you can manage data from the HR admin's or HR team's perspective. It has some limitations in the reporting part in terms of how you can update the data and fetch the data. SAP HCM comparatively has a lot of capabilities in terms of backup loads, data management, data changes, etc. You can do these things easily, which is not the case with SAP SuccessFactors. Data management should be simplified in SAP SuccessFactors in terms of accessing the data, reporting, and then manipulating the data.

For how long have I used the solution?

I have been using this solution for almost three years.

What do I think about the stability of the solution?

I didn't find any issues from the data security perspective.

How are customer service and technical support?

I didn't have any experience with them because we had an internal IT team that used to support us. They might have raised tickets with SAP. They sometimes used to say that they need to reach out to SAP to get clarity on some of these things, but for us, there was no interaction with the SAP support team.

What other advice do I have?

I would definitely recommend it. SAP HCM support is ending in 2027. The organizations that are not yet on SAP SuccessFactors or are on SAP HCM need to figure out how soon they can move to SuccessFactors or other platforms. The support from SAP will end for SAP HCM, and currently, SuccessFactors seems to be a leading product.

I would rate SAP SuccessFactors an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP SuccessFactors
January 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
SAP SuccessFactors Function Head at EOH
Real User
Good performance management, reporting, and more scalable than other solutions
Pros and Cons
  • "The most valuable feature of this solution is the performance management module."
  • "The GUI needs to be enhanced to be in line with the latest and complete version of the solution."

What is our primary use case?

I am a consultant, and this is one of the solutions that my company is currently implementing for one of our clients.

This solution is used for performance management. It can also be used for forms that people have to sign, and it does the validation. You can print documents that have all of the information populated from different business applications. It allows you to manage all of the people without a headache.

This solution contains several features related to performance management. It allows you to record achievements and feedback, and create monthly reports. 

This is a public cloud deployment model.

What is most valuable?

The most valuable feature of this solution is the performance management module.

The reporting is very good.

What needs improvement?

The GUI needs to be enhanced to be in line with the latest and complete version of the solution.

We would like to have more information on integrating this solution with other systems, such as financial solutions.

The predictive analysis functionality should be expanded to offer more recommendations.

For how long have I used the solution?

I have been working with this solution for three years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This solution is more scalable than other solutions because of the features that it offers.

How are customer service and technical support?

This solution has very good technical support. They are very professional, and we have a good relationship with them.

How was the initial setup?

The initial setup of this solution is not complex at all. It is very easy. If we have any issues then we can ask technical support for an answer.

The length of time for deployment depends on the customer and their environment, but I expect that it takes four months at the maximum. For our client, the deployment took approximately three months, and four people were involved. One or two people are sufficient for maintenance.

What about the implementation team?

We are implementing this solution for our client.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are based on the number of modules that are being used, and the number of users. There are no costs in addition to the standard licensing fees.

What other advice do I have?

Many features and improvements have been announced for the next release of this solution. For example, there are many new integrations, including the ability to work with Excel files.

My advice for anybody implementing this solution is to plan ahead based on the organizational structure, and implement it one or two modules at a time.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Irina Dewi - PeerSpot reviewer
Senior Public Policy Specialist at a mining and metals company with 5,001-10,000 employees
Real User
Easy to use and very user-friendly
Pros and Cons
  • "Easy to use and user-friendly."
  • "Forms cannot be edited once submitted."

What is our primary use case?

Our use cases are made up of two broad categories. The first one is defining or determining goals and the second focuses on behavior. We carry out self-assessments that are then evaluated and the company evaluates performance this way. I'm a public policy specialist.

What is most valuable?

The product is easy to use and they've recently developed a new and more user-friendly layout where everything is right in front of you. 

What needs improvement?

The single problem that needs to be solved is that once you submit a form it cannot be edited. It would be helpful if that were a possibility. If I want to make a change, it means going to the HR department to gain access.  

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

SAP is a stable product. 

What do I think about the scalability of the solution?

The solution is scalable, we have 2,000 users. 

How are customer service and support?

The company provides good service and accompanying support.

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Director, HR Solutions & Analytics at Micron Technology, Inc.
Real User
Used daily for various HR functions, but excels in talent acquisition and learning
Pros and Cons
  • "Talent Acquisition and Learning features are best in class."
  • "The Reporting/Analytics and User Interface need improvement."

What is our primary use case?

We use this solution for Performance Management, Talent Acquisition, and Learning.

How has it helped my organization?

This core functionality in this solution is solid. We use it daily at Micron for various HR functions.

What is most valuable?

Talent Acquisition and Learning features are best in class.

What needs improvement?

The Reporting/Analytics and User Interface need improvement.

For how long have I used the solution?

Eight years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Andrea González - PeerSpot reviewer
Business Consultant at ITIS
Real User
Top 5Leaderboard
Useful analytics, reliable, but could improve pricing
Pros and Cons
  • "The most valuable feature of SAP SuccessFactors is analytics."
  • "The price of the solution could improve, it is too high."

What is our primary use case?

I am using SAP SuccessFactors performance management for documentation.

What is most valuable?

The most valuable feature of SAP SuccessFactors is analytics.

What needs improvement?

The price of the solution could improve, it is too high.

For how long have I used the solution?

I used SAP SuccessFactors within the last 12 months.

What do I think about the stability of the solution?

SAP SuccessFactors is stable.

How are customer service and support?

I have not used the support from the vendor.

How was the initial setup?

The initial setup of SAP SuccessFactors is easy.

What was our ROI?

We have not seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is highly expensive.

What other advice do I have?

I would recommend the solution to others, but the price is too high.

I rate SAP SuccessFactors a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1759518 - PeerSpot reviewer
DGM HR at a comms service provider with 10,001+ employees
Real User
Intuitive and user-friendly tool that makes onboarding smooth
Pros and Cons
  • "The most valuable feature is the onboarding module, which enables candidates to fill in their details online and smoothly transitions data from the recruitment module into the SAP database."
  • "SuccessFactors could be improved by making it usable on mobile and making its features less rigid."

What is our primary use case?

I mainly use SuccessFactors as an onboarding solution, and we're also implementing it for compensation and benefits administration.

What is most valuable?

The most valuable feature is the onboarding module, which enables candidates to fill in their details online and smoothly transitions data from the recruitment module into the SAP database.

What needs improvement?

SuccessFactors could be improved by making it usable on mobile and making its features less rigid. Right now, if we make a customization and then SuccessFactors issues an upgrade, we get stuck because our customization doesn't come over from the previous version.

For how long have I used the solution?

I've been using this solution since 2020.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

SuccessFactors is scalable.

How are customer service and support?

Accenture gives good technical support.

Which solution did I use previously and why did I switch?

My company previously used Taleo.

How was the initial setup?

The initial setup was very straightforward and hardly took any time - we were up within a few weeks.

What about the implementation team?

We used Accenture as our implementation partner. Their performance was good, and they continue to maintain the system post-implementation.

Which other solutions did I evaluate?

We evaluated Oracle Fusion, PeopleSoft Fluid, and Darwinbox.

What other advice do I have?

SuccessFactors is intuitive and easy to use. When implementing, go for all the modules instead of implementing a half-strategy, as this will be better for the company and the employees. I would rate this solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1115727 - PeerSpot reviewer
Program Manager HR-IT at a transportation company with 10,001+ employees
Real User
SAP SF EC Support ou HR Transformation Strategy
Pros and Cons
  • "The interface is user-friendly. It is very simple and intuitive, so it's good."
  • "There should be more connectivity with other systems."

What is our primary use case?

HR Master Data core system. Connected to SAP HCM System for Payroll and Time Management Process.

How has it helped my organization?

This solution support our HR Transformation strategy. Provide ESS and MSS functionalities to employees. Employees has digital access to their data and can start processes that before required paper handling as for example the change of personal data.

Reduce HR works and let the HR organization to focus on strategy instead of repetitive work.

What is most valuable?

ESS and MSS is a powerful functionality of EC. Easy and intuitive use of all the modules is one big attraction. Using EC as HR Core System facilitates the integration of other modules as Talent and Learning, which allow to have a common data framework and facilitates the Reporting. 

What needs improvement?

Related to Employee Central, the administration of Global Assignments have room for improvement. It is not so simple to manage the effect of global assignments in the Talent and Learning modules once this is activated in EC. EC Payroll and Time Management should provide more functionalities and flexibility, there is still a big gap between the SAP HCM On Premise System and Employee Central.

For how long have I used the solution?

I just started using SAP SuccessFactors two years ago, but they've been using it in my company for five years.

What do I think about the stability of the solution?

Is quite stable. However we have had some performance issues during the year.

What do I think about the scalability of the solution?

It is scalable. We don't have any issues adding more and more people. 

How are customer service and technical support?

Their technical support is okay. Sometimes it can take some time to get a response and it takes some time to resolve some issues. The service is good.

Which solution did I use previously and why did I switch?

We are still using our SAP HCM systems to process time management and payroll. We decided to move to EC because it supports our HR Transformation strategy and provide digital access to our employees. Our core data is managed by EC as leading system, as a Cloud solution help us to move to the future related to HR data administration.

How was the initial setup?

The initial setup is somewhat complex. We get the software and it's in the cloud and they still said we'd have to do a lot of integration with our recorded on-premise systems for it. It's not that simple, it's quite complex. There is a lot of coordination involved in order to make it happen.

What's my experience with pricing, setup cost, and licensing?

Consider cost of subscriptions and costs for implementation partners.

What other advice do I have?

I would rate it an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.