We primarily use the solution for the performance management system. Under the performance management system we monitor the target, the objective of the employee, and have the assessment on the employee as well as the final result in order to track employee performance.
Country Human Resource Manager at PT. Grobest Indomakmur
Good performance management and business processes with an easy deployment process
Pros and Cons
- "Overall, it's excellent performance management."
- "The pricing of SAP is quite high."
What is our primary use case?
What is most valuable?
The performance management system of SuccessFactors is very valuable. We can set the goals and then the business process flow.
We can have goals reviewed and approved and then we can submit them to the system. We can review things and get self-assessments. Managers can add comments.
We can track and measure our goals from mid-year reviews to progress. We can calculate excess money in relation to goals and can self-calibrate. Overall, it's excellent performance management.
The deployment process is easy.
The business processes on offer are excellent.
What needs improvement?
The solution needs to offer more languages. Many in Indonesia, for example, are not so good at English. In this product, English is the default language. We need to translate it to our main languages, which is difficult.
The pricing of SAP is quite high.
It would be good to have tutorials for employees. If we had something to distribute to them to help with a general understanding of the solution, it would be quite helpful.
For how long have I used the solution?
I've been using the solution for around two years or so.
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What do I think about the stability of the solution?
The stability of the solution is very good. I don't have any downtime and the solution offers very good availability. It doesn't crash or freeze. It's very reliable.
What do I think about the scalability of the solution?
The scalability of the solution is quite good. It can provide services to many companies and many business units.
In Indonesia, we have 250 employees that are on SuccessFactors. Globally we have about 4,000 users, however, I can't speak to how or if it is used elsewhere.
Currently, the solution is only for the supervisor, manager, and the head of business. However, we are considering expanding to more staff in the future.
How are customer service and support?
In Indonesia, we mostly deal with Hong Kong. There's a team member in Hong Kong that works closely with our SAP consultant. I'm not sure of how responsive the consultant is as I don't deal with them directly. However, our project manager is quite good and understands this product well. When there are issues, he usually can handle them.
Which solution did I use previously and why did I switch?
While I only have experience with this solution, in the last company I worked for, we also use OrangeHRM.
How was the initial setup?
The initial setup is easy, however, we need to explain to the employee about the process of the performance system due to the fact that, for the most part, they don't know how much is processed in their performance management system. We'll give direction and then it's easy for them to handle. We'll also follow up to make sure they understand and everything makes sense.
What's my experience with pricing, setup cost, and licensing?
It's my understanding that the licensing is paid on a yearly basis, however, I cannot speak to the cost. The project manager handles that aspect of the product.
It's my understanding that SAP as a solution is quite expensive.
Which other solutions did I evaluate?
I did evaluate other options. Typically, I look at local offerings. However, due to the fact that our company is multi-national, I've only really looked at SuccessFactors for this particular work. We don't really have the capacity to decide locally.
What other advice do I have?
We are using the latest version of the solution.
I would recommend the solution to other users.
The main pain point, however, is the price. It may be why not all employees in Indonesia end up using it. However, the business processes are very good.
I'd rate the solution at a nine out of ten. We're mostly quite satisfied with the solution and its capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP SuccessFactors Function Head at EOH
Good performance management, reporting, and more scalable than other solutions
Pros and Cons
- "The most valuable feature of this solution is the performance management module."
- "The GUI needs to be enhanced to be in line with the latest and complete version of the solution."
What is our primary use case?
I am a consultant, and this is one of the solutions that my company is currently implementing for one of our clients.
This solution is used for performance management. It can also be used for forms that people have to sign, and it does the validation. You can print documents that have all of the information populated from different business applications. It allows you to manage all of the people without a headache.
This solution contains several features related to performance management. It allows you to record achievements and feedback, and create monthly reports.
This is a public cloud deployment model.
What is most valuable?
The most valuable feature of this solution is the performance management module.
The reporting is very good.
What needs improvement?
The GUI needs to be enhanced to be in line with the latest and complete version of the solution.
We would like to have more information on integrating this solution with other systems, such as financial solutions.
The predictive analysis functionality should be expanded to offer more recommendations.
For how long have I used the solution?
I have been working with this solution for three years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This solution is more scalable than other solutions because of the features that it offers.
How are customer service and technical support?
This solution has very good technical support. They are very professional, and we have a good relationship with them.
How was the initial setup?
The initial setup of this solution is not complex at all. It is very easy. If we have any issues then we can ask technical support for an answer.
The length of time for deployment depends on the customer and their environment, but I expect that it takes four months at the maximum. For our client, the deployment took approximately three months, and four people were involved. One or two people are sufficient for maintenance.
What about the implementation team?
We are implementing this solution for our client.
What's my experience with pricing, setup cost, and licensing?
The licensing fees are based on the number of modules that are being used, and the number of users. There are no costs in addition to the standard licensing fees.
What other advice do I have?
Many features and improvements have been announced for the next release of this solution. For example, there are many new integrations, including the ability to work with Excel files.
My advice for anybody implementing this solution is to plan ahead based on the organizational structure, and implement it one or two modules at a time.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sr. Supervisor HR at a comms service provider with 10,001+ employees
Made our operations much easier and smoother but the reports need improvement
Pros and Cons
- "The best features that were working well for us was the Goal Management and Performance Management. They were the most valuable to our organization."
- "They should improve the reports."
What is our primary use case?
We use the private deployment model of this solution.
How has it helped my organization?
It was much easier than the previous system. It made things a lot easier and operations much smoother.
What is most valuable?
The best models we used were the Goal Management and Performance Management. They were the most useful. We use three modules in our company, the Goal Management and Performance, the Talent Acquisition, and there's the LMS, the training. The best features that were working well for us was the Goal Management and Performance Management. They were the most valuable to our organization.
What needs improvement?
They should improve the reports. We had a problem with the reporting. If we compare it to Oracle products, Oracle has much more comprehensive and a better reporting system all in all. They really should work on the reports and making it more user-friendly. There's room for more customization in the reporting. This is the feedback I received, that the main edge that all Oracle products have is the reporting system, which is the main reason why I'm using the system in the first place.
In the next release, I would like for them to make the system have a slot for regular, back and forth feedback. It should have a feedback form on the system.
For how long have I used the solution?
I've been using SuccessFactors for around three years.
What do I think about the stability of the solution?
It is stable. We haven't had any problems.
What do I think about the scalability of the solution?
Scalability is good. We can easily expand it. We were able to integrate it with a couple of our systems.
How are customer service and technical support?
We were not happy with their after-sales support. Whenever we had an issue it was really difficult to get in touch with them. There was a problem with asking them about a feature or other things. They weren't as responsive as we would have hoped. During the installation of the system, they replied 24/7. However, after we deployed the system, it was not that easy to get a response.
Which solution did I use previously and why did I switch?
We previously used Oracle. We switched because SAP is much more user-friendly. We weren't using Taleo or Fusion, we were using Oracle Basic. SAP was user-friendly for our employees.
How was the initial setup?
The initial setup was straightforward. SAP was really supportive during this time.
What about the implementation team?
We used a consultant for the deployment and they were very supportive during the time.
What other advice do I have?
I would advise someone considering this solution that they need to really look into their requirements and be very specific regarding the requirements when getting their orientation on the system and creating the requirement documents. They really need to to be very specific and very detailed in their requirements. Make sure to understand all the features and capabilities of the system.
I would rate it a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Digital Learning Specialist at Lane Crawford
Robust but too complex and needs a nicer backend experience
Pros and Cons
- "The solution is stable."
- "The back end for the administration and the front end is too overtly complex and it's not aligned with our operations and learning needs."
What is our primary use case?
We primarily use it for end-users. It has compulsory courses they need to self-enroll in. Our LMS administrator manages the system in terms of learning hours, training, and recording of those entered. They manage the courses. They update user profiles and assign courses where needed. They're also performing all of the call administration management.
What is most valuable?
The solution is good for helping users with courses, and administrators can manage the process.
The solution is stable.
What needs improvement?
The back end for the administration and the front end is too overtly complex and it's not aligned with our operations and learning needs.
Its entire front-end user experience needs improvement. All back-end administration functionality needs to be simplified. The whole interface needs to be revamped.
For how long have I used the solution?
We've used the solution for six years. We've used it since 2016.
What do I think about the stability of the solution?
This is a stable, robust solution. There are no bugs or glitches. It doesn't crash or freeze. I'd rate it eight out of ten in terms of the stability I've witnessed.
What do I think about the scalability of the solution?
We have 1,600 people using it in our company. We had one dedicated admin and seven people with access to the backend.
How are customer service and support?
I don't generally reach out to technical support. It's not that the system doesn't work; it's just that we don't understand how to optimize it. That's the only trouble we have.
Which solution did I use previously and why did I switch?
We are currently looking into other solutions in order to change to something else as this product is too complex. We'll likely move to Docebo.
I did use a different solution, however, that was when I was at a different company.
How was the initial setup?
I was not involved in the initial setup, however, my understanding is it was likely complex.
What was our ROI?
We've only seen a minimal ROI. It's likely 10% out of the entire project.
What's my experience with pricing, setup cost, and licensing?
The amount of value we are getting out of the solution is less than the price. We pay an annual subscription. I can't speak to the exact amount we currently pay.
What other advice do I have?
I'm a customer and end-user.
I'm not sure which version we are using. It's likely the latest version.
The product is different for everyone. New users need to look at thier own business needs first. If your own business needs require a system of this feature set, then you need to probably determine whether or not it fits into your stack and also your architecture.
It all comes down to your requirements and how you would like the learning experience to be delivered and how you would like your L&D operations to be performed in your organization. If SuccessFactors is aligned to that, it's the right product for you. If it's not aligned to that, then no. There are organizations where SuccessFactors is suitable. It really depends on what kind of organization you are and what kind of requirements you have.
I'd rate the solution three out of ten based on the user experience and the backend administration.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Program Manager HR-IT at a transportation company with 10,001+ employees
SAP SF EC Support ou HR Transformation Strategy
Pros and Cons
- "The interface is user-friendly. It is very simple and intuitive, so it's good."
- "There should be more connectivity with other systems."
What is our primary use case?
HR Master Data core system. Connected to SAP HCM System for Payroll and Time Management Process.
How has it helped my organization?
This solution support our HR Transformation strategy. Provide ESS and MSS functionalities to employees. Employees has digital access to their data and can start processes that before required paper handling as for example the change of personal data.
Reduce HR works and let the HR organization to focus on strategy instead of repetitive work.
What is most valuable?
ESS and MSS is a powerful functionality of EC. Easy and intuitive use of all the modules is one big attraction. Using EC as HR Core System facilitates the integration of other modules as Talent and Learning, which allow to have a common data framework and facilitates the Reporting.
What needs improvement?
Related to Employee Central, the administration of Global Assignments have room for improvement. It is not so simple to manage the effect of global assignments in the Talent and Learning modules once this is activated in EC. EC Payroll and Time Management should provide more functionalities and flexibility, there is still a big gap between the SAP HCM On Premise System and Employee Central.
For how long have I used the solution?
I just started using SAP SuccessFactors two years ago, but they've been using it in my company for five years.
What do I think about the stability of the solution?
Is quite stable. However we have had some performance issues during the year.
What do I think about the scalability of the solution?
It is scalable. We don't have any issues adding more and more people.
How are customer service and technical support?
Their technical support is okay. Sometimes it can take some time to get a response and it takes some time to resolve some issues. The service is good.
Which solution did I use previously and why did I switch?
We are still using our SAP HCM systems to process time management and payroll. We decided to move to EC because it supports our HR Transformation strategy and provide digital access to our employees. Our core data is managed by EC as leading system, as a Cloud solution help us to move to the future related to HR data administration.
How was the initial setup?
The initial setup is somewhat complex. We get the software and it's in the cloud and they still said we'd have to do a lot of integration with our recorded on-premise systems for it. It's not that simple, it's quite complex. There is a lot of coordination involved in order to make it happen.
What's my experience with pricing, setup cost, and licensing?
Consider cost of subscriptions and costs for implementation partners.
What other advice do I have?
I would rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Director, HR Solutions & Analytics at Micron Technology, Inc.
Used daily for various HR functions, but excels in talent acquisition and learning
Pros and Cons
- "Talent Acquisition and Learning features are best in class."
- "The Reporting/Analytics and User Interface need improvement."
What is our primary use case?
We use this solution for Performance Management, Talent Acquisition, and Learning.
How has it helped my organization?
This core functionality in this solution is solid. We use it daily at Micron for various HR functions.
What is most valuable?
Talent Acquisition and Learning features are best in class.
What needs improvement?
The Reporting/Analytics and User Interface need improvement.
For how long have I used the solution?
Eight years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT at a manufacturing company with 10,001+ employees
Good scalability but quite expensive solution
Pros and Cons
- "It is a scalable solution."
- "There is room for improvement in licensing model."
What is our primary use case?
The primary use case is for the company's human resources.
What needs improvement?
There is room for improvement in licensing model. It is very expensive.
For how long have I used the solution?
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. Approximately 1,000 users are currently using SAP SuccessFactors.
How was the initial setup?
The initial setup is complicated.
What about the implementation team?
The IT department mainly handles the deployment and implementation.
What's my experience with pricing, setup cost, and licensing?
It is expensive. I would rate it a two out of ten.
What other advice do I have?
Overall, I would rate the solution a five out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer:
SuccessFactors HCM Lead Consultant at Intercom Enterprises
Document generation feature is valuable but needs improvement in LMS and performance management
Pros and Cons
- "The tool's most valuable feature is document generation."
- "SAP SuccessFactors needs to improve the LMS and performance management."
What is most valuable?
The tool's most valuable feature is document generation.
What needs improvement?
SAP SuccessFactors needs to improve the LMS and performance management.
For how long have I used the solution?
I have been using the product for ten years.
What do I think about the stability of the solution?
I rate SAP SuccessFactors' stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a ten out of ten. My company has 250 users.
How are customer service and support?
Customer support does not provide answers to my questions at times.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I decided to use SAP SuccessFactors due to its UI, usability and smart features.
How was the initial setup?
I rate the product's installation a ten out of ten. It took six months to complete. We did the deployment according to the SAP activation process. We relied on 10 people to handle the deployment.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a seven to eight out of ten.
What other advice do I have?
You'll need to conduct a deep assessment before you implement it. I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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