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HR at Provably Fair SRL
Real User
Top 5Leaderboard
A highly stable HRIS database that needs to be made less complicated for its users
Pros and Cons
  • "Scalability-wise, I rate the solution an eight out of ten...It is a stable solution."
  • "It's a bit complicated to make a change in the tool... It is time-consuming."

What is our primary use case?

We use it in our company as an HRIS database for everything related to our employees. It's only for HR purposes, and no one else can access it. So, our colleagues aren't in touch with the data or anything.


What needs improvement?

It's a bit complicated to make a change in the tool. So, basically, you have to change the position first and then go to the person's profile to ensure the change was recorded there. And if it wasn't, you have to make the change there as well. So it is double work for us. It is time-consuming. Also, if you want to make a change, for example, if you have mistakenly inserted something in the past or inserted it incorrectly, then you need to go back to the exact date when you made the change and make the same change to everything else that has been modified after that specific update. If there is just one issue, then it won't show the correct change.


For how long have I used the solution?

As of now, I have used SAP SuccessFactors for four months only. I am probably using the solution's latest version. I am a customer of the solution.


What do I think about the stability of the solution?

It is a stable solution.

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SAP SuccessFactors
March 2025
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What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

How are customer service and support?

I haven't contacted the technical support team. We have a team of experts, so we go to them if we face any issues. So if there's anything that they don't know, they will contact SAP's customer support team. I usually approach our internal expert team.


What other advice do I have?

It is suitable for larger enterprises. I don't think we use it at full capacity. So, we only use a portion of it in HR. The solution can be time-consuming whenever I want to make a change. I would definitely recommend the solution to those planning to use it and be patient when using it. Overall, I rate the solution a six out of ten.


Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nisha Kannake - PeerSpot reviewer
Pre-Sales at Cloud4C Services
Real User
Scalable, user-friendly, and has a good knowledge base and support
Pros and Cons
  • "What I appreciate most about SAP SuccessFactors is that it has all the modules in one platform. SAP SuccessFactors is the best option in the market for HR use cases. I also find the solution user-friendly."
  • "The SAP SuccessFactors updates need to be more industry-specific because every industry has specific modules. What I want to be added to SAP SuccessFactors is a chat box where SAP staff can give support to users."

What is our primary use case?

We use SAP SuccessFactors modules. For example, the employee central for employee repository and HR purposes, performance and goal management modules for appraisals, and LMS modules for all learning needs.

What is most valuable?

What I appreciate most about SAP SuccessFactors is that it has all the modules in one platform.

SAP SuccessFactors is the best option in the market for HR use cases.

I also find the solution user-friendly.

What needs improvement?

An area for improvement in SAP SuccessFactors is that it has a lot of quarterly updates. Still, the updates need to be more industry-specific because every industry has specific compensation modules. For example, every organization has a different compensation structure and incentives, so the compensation module and other modules still have room for improvement in SAP SuccessFactors.

What I want to be added to SAP SuccessFactors is a chat box where SAP staff can give support to users.

For how long have I used the solution?

I've been using SAP SuccessFactors for ten years. I'm also implementing it for customers because my company is a consultant for module executions.

What do I think about the stability of the solution?

Stability-wise, SAP SuccessFactors is still a work in progress, mainly because it has a lot of enhancements required, so my company creates tickets for the enhancements. In terms of stability, SAP SuccessFactors is an eight out of ten.

What do I think about the scalability of the solution?

You can choose to scale up or scale down SAP SuccessFactors nowadays. The solution is much more scalable, so if today you want to start with one hundred users, then tomorrow you want to go up to five hundred, then you can do that. Scalability-wise, I'm rating SAP SuccessFactors nine out of ten.

How are customer service and support?

I'm satisfied with the SAP SuccessFactors knowledge base and support.

How was the initial setup?

Setting up SAP SuccessFactors is easy, and it has zero downtime. It generally takes three months to deploy any talent module or employee central of SAP SuccessFactors.

What other advice do I have?

I'm a consultant for SAP SuccessFactors, which means I use it in my company and implement it. I'm working with the latest version of the solution because my company upgrades it quarterly.

Deploying each SAP SuccessFactors module requires at least one expert, and there can be cross-functional resources, especially for the talent modules. Still, the SAP SuccessFactors employee central needs at least one person dedicated to the project.

I advise anyone planning to implement SAP SuccessFactors to evaluate it first. Ask yourself what the company's requirement is. You need to confirm the requirements and needs of your organization before choosing which SAP SuccessFactors modules to use.

My rating for the solution is eight out of ten.

My company is an SAP SuccessFactors partner.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
SAP SuccessFactors
March 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
Trainee at AR Phoenix
Real User
The overall interface is easy and user-friendly
Pros and Cons
  • "We have found objects like Foundation and MDF most valuable."
  • "I would like to be able to configure objects from instances, not from import and export files."

What is most valuable?

We have found objects like Foundation and MDF most valuable.                                                 

What needs improvement?

In the next release, I would like to be able to configure objects from instances, not from import and export files. That would be easy to do and make the application mobile available for anyone who wanted to hire and recruit, not only employees of companies with the SuccessFactors system.

For how long have I used the solution?

We have been using this solution for almost three months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

More research, more reading about SuccessFactors products, and a deeper understanding of human resources have increased my knowledge. The product is also scalable because it feeds to bigger companies.

What other advice do I have?

On a scale of one to 10, I would give the product an overall rating of nine.

The overall interface is easy and user-friendly. 

I would advise future SAP SuccessFactors users to gain more skills in Employee Central solutions and issues and the customization of many projects because not all companies have the same customization. It's very different.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1526628 - PeerSpot reviewer
Partner at a recruiting/HR firm with 1-10 employees
Real User
Easy to set up with good third-party integrations and an improved recruiting module
Pros and Cons
  • "The initial setup was pretty simple."
  • "The stability could be a bit better."

What is our primary use case?

SuccessFactors is a good ERP system where you can handle all the employee records from the hire date to the retire date.

What is most valuable?

We like that all the employee events, everything, can be managing on one single system and it is very user-friendly and very agile.

The integration between the modules is very simple if it is a standard integration. 

The product supports third-party integrations.

The recruiting module has vastly improved since I initially started my career with SuccessFactors.

The initial setup was pretty simple.

What needs improvement?

This is a cloud product. Every six months or so, or very close to quarterly, they issue a new release. Different customers will therefore have different views. 

The pricing could be lowered a bit. It's a little expensive for many companies.

The stability could be a bit better.

When they try to do enhancements, they work to take every customer requirement and request into account. However, it might take a long time for clients to actually see the enhancement come to fruition.

For how long have I used the solution?

I've been working with the solution for about six years at this point. 

What do I think about the stability of the solution?

The solution is mostly stable in the sense. That said, in some areas, it is not stable. When instability is detected, patches are released that can make the system more stable and more user-friendly.

What do I think about the scalability of the solution?

The solution offers very good scalability. A company shouldn't have any issues with expanding.

How are customer service and technical support?

So far, technical support has been good. Based on the priority of the ticket, we get issues resolved rather quickly. If it is a very high priority, we can get a resolution within three or four hours. They are helpful and responsive. We're satisfied with the level of support.

How was the initial setup?

The initial setup is not overly complex or difficult. We found it straightforward. It's simple to set up. A company shouldn't have any issues with the process.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit high for smaller to mid-sized companies. Larger organizations may find the solution reasonable. 

The licensing is based on the number of users. Therefore, the higher the number of users, the higher the cost to the company. If they could come down a bit on pricing, they may expand their market share as more companies could afford it.

What other advice do I have?

We are SAP partners.

There are different ERP systems that are available in the market. Each one is unique with respect to all the features they have in-build in the system. With SAP, what we can tell the clients or customers is that they have a seamless integration between the modules. The data is very secure. They have business logic, which they can configure based on different events. All the records of the employee will show up in one single profile view. They don't need to go to different screens or different systems. It's very convenient.

I'd recommend the solution to other companies.

I'd rate the product at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user607389 - PeerSpot reviewer
Principal Consultant at a financial services firm with 10,001+ employees
Real User
We like the UI, workflow configuration and role-based permissions.

What is most valuable?

User Interface - Gives a polished look for both users and administrators when they login and access the system.

Workflow configuration - Can configure any level of workflow for approval process with functionalities such as dynamic group, dynamic role concepts.

Role-based permissions - Can define a very clear role-based permission based on portlets or fields level permission.

How has it helped my organization?

The implementation has helped the organization by having a unified process across all locations.

What needs improvement?

Configuration transportation functionality is not available in SuccessFactor. If this functionality is introduced, a lot of time can be saved configuring individual systems.

For how long have I used the solution?

I have been using it for three years.

What do I think about the stability of the solution?

We haven’t had any specific issues except for few issues related to the upgrade, which was resolved by SAP.

What do I think about the scalability of the solution?

No specific scalability issues have been found.

How are customer service and technical support?

I would rate technical support average to good.

Which solution did I use previously and why did I switch?

We used legacy human resource systems in which there was no employee self-service functionality, as well as no workflow for the approval process. The authorization part was so rigid that it was very hard to maintain. Hence, we switched to SAP SuccessFactors.

How was the initial setup?

The setup is straightforward and SAP provided adequate and updated version documents for reference.

What's my experience with pricing, setup cost, and licensing?

There is room for negotiation with reference to pricing and licensing, which SAP supports.

Which other solutions did I evaluate?

There were other products evaluated, but we found SAP SuccessFactors to be more promising with reference to functionality and from an implementation perspective.

What other advice do I have?

The first activity any company should do is to streamline their policies and procedures, set a clear authority matrix and identify their reporting requirement before going for implementation. A good policy can add real value during the implementation.

Disclosure: My company has a business relationship with this vendor other than being a customer: I work for an approved SAP SuccessFactor partner company. We do consulting, advisory and implementation services.
PeerSpot user
Rahasia Rommel - PeerSpot reviewer
Country Human Resource Manager at PT. Grobest Indomakmur
Real User
Great performance management workflow
Pros and Cons
  • "This solution has always been stable for me."
  • "I think there is room for improvement in user friendliness. In my experience, users are sometimes confused about how to use the solution."

What is our primary use case?

We are using this solution for performance management. 

What is most valuable?

One of the most valuable features of this solution is the performance management workflow. 

What needs improvement?

I think there is room for improvement in user friendliness. In my experience, users are sometimes confused about how to use the solution. 

For how long have I used the solution?

We have been using this solution since last year. 

What do I think about the stability of the solution?

This solution has always been stable for me. 

How was the initial setup?

I think the initial setup is straightforward, but they could give users some direction for setting it up for the first time. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1411566 - PeerSpot reviewer
Senior Business Analyst at a comms service provider with 1,001-5,000 employees
Real User
Good performance for HR functions and it has a good KPI management formula
Pros and Cons
  • "What I like the most is the KPI management formula."
  • "The user experience could be simplified."

What is our primary use case?

We are using this solution for HR functions, such as leave applications, HR, salaries, profiles, and for our KPI.

What is most valuable?

What I like the most is the KPI management formula.

What needs improvement?

The user experience could be simplified.

In the next release of SAP SuccessFactors, I would like to see mobile apps.

For how long have I used the solution?

I have been using this solution for a year, which is when I started with this company. They have been using SAP SuccessFactors for several years.

What do I think about the stability of the solution?

To date, we have not experienced any issues with stability.

What do I think about the scalability of the solution?

In our company, we have 2,000 users, who use it on an as-need basis.

I don't have experience with the scalability. It's not an area that I manage, but, in terms of performance, there are no issues with it.

How are customer service and technical support?

I have not had any contact with technical support. We have our IT support desk who handles any issues by contacting SAP if there are any problems.

We have a separate team in our company who has contact with SAP.

Which solution did I use previously and why did I switch?

Previously in another company, I was working with a finance system. I was not dealing with any HR solutions.

What about the implementation team?

The maintenance of this solution is done by the vendor.

What other advice do I have?

I would recommend this solution for anyone who is interested in implementing it.

I would rate SAP SuccessFactors an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1023261 - PeerSpot reviewer
Deputy Human Resources Coordinator at a financial services firm with 10,001+ employees
Real User
The interface is really useful and it's very easy to combine different information and to create reports
Pros and Cons
  • "The interface is really useful and it's very easy to combine different information. For example, we can easily get reports that we need. It's very easy to create reports."
  • "Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it."

What is our primary use case?

The administration parts and PA modules are on-prem but the talent management recruitment part is on the cloud. We have 22 different companies and we selected this solution so every employee can have a main point of connection. 

What is most valuable?

The interface is really useful and it's very easy to combine different information. For example, we can easily get reports that we need. It's very easy to create reports. 

What needs improvement?

Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it. 

Challenge management parts should be improved. Also, the recruitment part module should be improved to help managers to select the right person without an HR. 

For how long have I used the solution?

I have been using SuccessFactors for three months.

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

We don't have problems with scalability. 

How are customer service and technical support?

We haven't needed to use support yet. 

Which solution did I use previously and why did I switch?

Before using this solution we used Excel.

How was the initial setup?

The initial setup was straightforward. It's very easy on the cloud. 

What about the implementation team?

We used a consultant for the deployment. 

What other advice do I have?

Be sure about your processes. If you know how to plan your processes and needs, it's very easy to deploy it. 

I would rate it a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.